Social media and records management
-
Upload
john-mancini -
Category
Business
-
view
5.053 -
download
2
description
Transcript of Social media and records management
![Page 1: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/1.jpg)
Social Computing and ���Records Management: ���
Strange Bedfellows
![Page 2: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/2.jpg)
• Bedfellows -- plural of bed·fel·low (Noun) 1. A person who shares a bed with another.
2. A person or thing allied or closely connected with another.
![Page 3: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/3.jpg)
My thesis:
There are fundamental forces at work changing the way organizations use, consume, control and share information…
![Page 4: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/4.jpg)
![Page 5: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/5.jpg)
This is the fundamental tension I would like to discuss today…
![Page 6: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/6.jpg)
“Why is it that I know more about what my High School girlfriend had for dinner than what is going on in my organization?”
Tony Zingale, CEO Jive
![Page 7: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/7.jpg)
Staff access to Facebook, Twitter, You Tube and Instant Messaging is barred in 45% of organizations.
![Page 8: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/8.jpg)
• The new social media and cloud technologies promote sharing and collaboration, while RIM worries about records declaration tools, retention rules and records destruction.
• It is a classic tension between openness and collaboration vs. governance and control.
http://aiimcommunities.org/erm/blog/rim-20-revolution-or-coup
![Page 9: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/9.jpg)
• Because digital storage costs have plummeted, there is little pressure to delete or destroy information in the cloud.
• From Google's perspective, keep it forever. As long as you can find what you are looking for when you need it, we're good.
http://aiimcommunities.org/erm/blog/rim-20-revolution-or-coup
![Page 10: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/10.jpg)
• This tendency flies in the face of the traditional RIM philosophy, which is based on the high cost of paper storage, the perceived high cost of digital storage (which is less valid each year), and the liability of keeping things longer than necessary.
http://aiimcommunities.org/erm/blog/rim-20-revolution-or-coup
![Page 11: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/11.jpg)
…Records Management seems like it has never been hotter…
![Page 12: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/12.jpg)
57% Recent events have
highlighted risk.
Source: AIIM -‐-‐ E-‐Discovery and ERM: How is records management performing in the new spotlight?
![Page 13: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/13.jpg)
83% RM Importance has
increased. Up
Source: AIIM -‐-‐ E-‐Discovery and ERM: How is records management performing in the new spotlight?
![Page 14: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/14.jpg)
…But there are forces at play that will inevitably marginalize traditional RM in the years ahead…Unless…
hAp://mirroreyes.wordpress.com/
![Page 15: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/15.jpg)
…Unless we can start thinking like a CEO…
hAp://mirroreyes.wordpress.com/
![Page 16: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/16.jpg)
What does a CEO care about?
![Page 17: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/17.jpg)
Certainly risk management.
![Page 18: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/18.jpg)
36% No legal hold
procedures.
Source: AIIM -‐-‐ E-‐Discovery and ERM: How is records management performing in the new spotlight?
![Page 19: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/19.jpg)
56% Not confident in e-mail
integrity.
![Page 20: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/20.jpg)
![Page 21: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/21.jpg)
![Page 22: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/22.jpg)
26% Undeleted records
beyond retention period have affected a litigation
Source: AIIM -‐-‐ E-‐Discovery and ERM: How is records management performing in the new spotlight?
![Page 23: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/23.jpg)
What does a CEO really care about?
![Page 24: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/24.jpg)
The CEO Perspective
Source = IBM Worldwide Survey of 1,500 CEOs, 2010
69% More volatile
![Page 25: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/25.jpg)
The CEO Perspective
Source = IBM Worldwide Survey of 1,500 CEOs, 2010
65% More uncertain
![Page 26: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/26.jpg)
The CEO Perspective
Source = IBM Worldwide Survey of 1,500 CEOs, 2010
60% More complex
![Page 27: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/27.jpg)
The CEO Perspective
Source = IBM Worldwide Survey of 1,500 CEOs, 2010
53% Structurally different
![Page 28: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/28.jpg)
The CEO Perspective “…CEOs have never expressed a greater need to obliterate their blind spots. Too often, they say, information based on customer interactions is trapped in organizational silos.”
Source = IBM Worldwide Survey of 1,500 CEOs, 2010
![Page 29: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/29.jpg)
The CEO Perspective “Organizations that are able to combine, or layer, many kinds of information from different customer channels – with frequency – are best positioned to succeed.”
Source = IBM Worldwide Survey of 1,500 CEOs, 2010
![Page 30: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/30.jpg)
![Page 31: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/31.jpg)
Building Operating Dexterity
• Simplify whenever possible
• Manage systemic complexity
• Promote a mindset of being fast and flexible
• Be “glocal”
Source = IBM Worldwide Survey of 1,500 CEOs, 2010
![Page 32: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/32.jpg)
Get rid of manual processes.
![Page 33: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/33.jpg)
Get rid of paper.
![Page 34: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/34.jpg)
Get more out of the middle of
the organization.
![Page 35: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/35.jpg)
Streamline the supply chain.
![Page 36: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/36.jpg)
Social computing within the enterprise
• Spotlight falls on the middle of the enterprise organization
– Not about getting more efficiency from the bottom
– Not about getting better strategic views at the top
• Enterprise Facebook
• Enterprise YouTube
• Enterprise TwiAer
• Global presence detecKon
• On-‐demand conferencing
• Telepresence everywhere
• Mobile access to everything
• Global search
• Community content management
• With more revoluKonary applicaKons to come . . . .
![Page 37: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/37.jpg)
Reinvent customer relationships
• Honor your customers above all else
• Use two-way communication to stay in sync with customers
• Profit from the information explosion
Source = IBM Worldwide Survey of 1,500 CEOs, 2010
![Page 38: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/38.jpg)
Proportion of Fortune Global 100 companies with… 65%
54% 50%
33%
BLOG
SOURCE = Burson Marsteller survey, The Global Social Media Checkup
![Page 39: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/39.jpg)
![Page 40: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/40.jpg)
![Page 41: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/41.jpg)
Concept source: Google
![Page 42: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/42.jpg)
Social computing outside the enterprise
• Spotlight falls on user experiences and metadata
– Transaction processing is necessary but not sufficient
• CollaboraKve filtering • Behavioral targeKng • Personalized transacKons • LocaKon-‐based services • PredicKve analyKcs • Machine learning
• Fraud detecKon • MulK-‐channel engagement
• Social networking • With more to come . . . .
![Page 43: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/43.jpg)
So What?
![Page 44: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/44.jpg)
The Mancini Theorem: For the C Suite, operating dexterity and customer engagement will top risk management every time.
![Page 45: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/45.jpg)
Deb Logan (Gartner) at AIIM: 1. Most future IT investments
will be funded from cuts in existing IT spending.
2. 70% of IT spending is devoted to maintaining legacy systems.
3. Divestments matter as much as investments.
![Page 46: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/46.jpg)
The good news for RM -- Agree or Disagree:
The major “IT” challenges have shifted from the “T” (technology) to the “I” (information).
85% Agree
Source: AIIM Survey of 600+ executives from end user organizations.
![Page 47: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/47.jpg)
The bad news for RM
“In the future it is more likely that companies will be required to retain all digital files, and insure their accuracy, than to delete them.”
Source: AIIM Survey of 600+ executives from end user organizations.
![Page 48: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/48.jpg)
How will RM play in the coming world in a meaningful way without getting in the way?
![Page 49: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/49.jpg)
• [email protected] • Twitter = jmancini77 • Blog = Digital Landfill (aiim.typepad.com)
• 8 things e-books = aiim.org/8things • Facebook = facebook.com/jmancini77 • LinkedIn = linkedin.com/in/jmancini77
![Page 50: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/50.jpg)
Get Help Get FREE Stuff
![Page 51: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/51.jpg)
aiim.org/research
![Page 52: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/52.jpg)
aiim.org/research
![Page 53: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/53.jpg)
aiim.org/research
![Page 54: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/54.jpg)
aiim.org/research
![Page 55: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/55.jpg)
Free ebooks-‐-‐ aiim.org/8things
![Page 56: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/56.jpg)
Such a deal. 30% off ERM Silver Spring class, Oct 5-‐8 ERMSS1010 (available now through Sept. 30)
25% off any online course bundle: ARMA2010 (offer available now through Oct. 15).
Or more convenKonally, [email protected] or give me your card.
![Page 57: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/57.jpg)
![Page 58: Social media and records management](https://reader031.fdocuments.us/reader031/viewer/2022020115/549ab9e2b47959fc088b45b1/html5/thumbnails/58.jpg)
h"p://aiimcommuni-es.org/erm