Social Media Training

Public Records, Privacy and Accountability.

Social Media in the Public Sector

• Need to be aware of Information and Records Management Policies.

• Need to be aware of the Freedom of Information Act

• Content and postings for public sector organisations will be subject to the FOIA. Use prominently displayed disclaimers to inform users of this fact

Facebook Disclaimer

Blog Disclaimer

Flickr Disclaimer

Twitter Disclaimer

Privacy and PostingSocial media accounts created and used by or on behalf

of public sector organisations should set all privacy settings to public. In general, comments should not be deleted although exceptions can be made for profane

or obscene comments

Configure settings in the profile to allow open access. Public sector organisation account holders should set

all privacy settings to public and not disable any public comment function

GuidelinesBlogging sites in particular allow the account holder to manage the

interaction on the site.

For instance, whether users will be allowed to comment, whether the comments will be moderated, whether the user must be

registered to comment, etc.

In general, comments should not be moderated because all points of view should be heard. The exception is that all profane or obscene

comments should be removed.

However, to limit spam comments it is perfectly acceptable to require some type of word verification as part of the commenting

process if the software allows it.

The following slides offer some suggestions on managing privacy settings

All blogging tools allow you to link audio and video

files already posted to the web. Some

let you embed multimedia files in a

post so that users can view or listen

without leaving your website

Embedding is usually done by using code provided by a third party tool (such as YouTube), so to do this you need to be

sure your tools allows you to include

JavaScript or other scripting software in

posts.

Advice, Tips and Tricks: Linking

Acknowledgements

• North Carolina State Government http://www.records.ncdcr.gov/

Questions?