Social CRM
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Transcript of Social CRM
![Page 1: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/1.jpg)
IT’S TIME TO
YOUR MARKETING WITH SOCIALCRMTRANSFORM
![Page 2: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/2.jpg)
1. Consumer Behavior Has Changed
• How You Market Your Service Has To Change
• Proposed Solution
![Page 3: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/3.jpg)
…the Internet has turned what used to be a controlled, one-way message into
a real-time dialogue with millions. “
![Page 4: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/4.jpg)
…nurture fans from mere prospects
to paying customers“
![Page 5: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/5.jpg)
70% of the links search users
click on are organic—not paid.
![Page 6: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/6.jpg)
of adult Americans use the Internet.
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44% of businesses have acquired a customer through Twitter.
![Page 8: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/8.jpg)
67%of companies
have acquired a customer through Facebook.
![Page 9: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/9.jpg)
Make your marketing as mobile as your customers
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![Page 10: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/10.jpg)
Collecting consumer feedback via Reviews is one the most powerful ways to get search engine visibility
![Page 11: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/11.jpg)
Social Engage helps convert your online customers into advocates for your business.
By presenting options to the consumer after they complete the SureCritic review your customers can also create a Google Places review and/or share their SureCritic review, with friends and family.
![Page 12: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/12.jpg)
Search Optimization - Review data and your personal business review page content is optimized and indexed
by all the most popular Internet search engines like Google. We create a unique URL address for each
review, giving you the best visibility possible.
![Page 13: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/13.jpg)
Email Matching - We find emails for your customers so you don’t have to.
![Page 14: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/14.jpg)
Watch Your Marketing Perform and Measure the Results
![Page 15: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/15.jpg)
The Marketing Mix You Need
• Mobile-Friendly Emails
• Search Optimization • Review Score • Review Alerts• Social Engage• Custom Coupons and
Graphics• Measurable Results
• Appointment Request Button
• Connect Twitter with Facebook for even better results
• Service Reminder, Welcome, and Thank-you Emails
• Personalized Customer Message
![Page 16: Social CRM](https://reader035.fdocuments.us/reader035/viewer/2022070318/557874c2d8b42a14628b4cf8/html5/thumbnails/16.jpg)
New social media features from Mitchell 1 help
companies increase their reach and strengthen
prospect relationships using social media.