“…so, how are things really done around

here?”

- Culture

Lorraine Wrafter, 11 September 2015

Do we really know why we do what we do?

The Monkey Experiment (Monkey See, Monkey Do)

Do we really know why we do what we do?

The Monkey Experiment (Monkey See, Monkey Do)

Do we really know why we do what we do?

The Monkey Experiment (Monkey See, Monkey Do)

Do we really know why we do what we do?

The Monkey Experiment (Monkey See, Monkey Do)

Do we really know why we do what we do?

The Monkey Experiment (Monkey See, Monkey Do)

Do we really know why we do what we do?

The Monkey Experiment (Monkey See, Monkey Do)

Do we really know why we do what we do?

The Monkey Experiment (Monkey See, Monkey Do)

Do we really know why we do what we do?

The Monkey Experiment (Monkey See, Monkey Do)

10

Why Culture Matters

Edgar Schein’s Model - Three Levels of Culture

Visible organizational

structures and business

processes

Strategies, goals, vision

Unconscious beliefs,

perceptions, thoughts and

feelings – the unwritten

rules.

Dress code

Work hours

Rites and rituals…

Are values

communicated to

employees,

customers,

suppliers… aligned?

How are decisions

made, conflicts

resolved…watch out

for the signals

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On Leadership…

13

Remember…..

national culture influences organisation

culture!

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The same rule can be interpreted differently depending on the national

culture!

and how rules are interpreted…..

Three Levers to Change

Decision making: structure and governance vs how decisions are really made

Power of meetings how does this group really behave

Dealing with conflict How is really conflict handled ? Is there an elephant in the

room?

observe …and clarify with the leadership team

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You need to acknowledge and

address the past.

Don’t get stuck

in the past

Warning!

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New campaign!

Surveys

V

Interviews

Culture Assessments: which?

Signals/symbols that mean “we really are going to change”

It can be small…. with

significant impact

20

Change implementation; culture first, strategy second..

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Finally….

Are they aligned to the future culture?

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Reference