Snook - Open Design, a history of our projects
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Transcript of Snook - Open Design, a history of our projects
SARAH DRUMMOND WEARESNOOK.COM
DESIGN AS ___________
!HOW DESIGN ENGAGES
COMMUNITIES AND PEOPLE IF WE OPEN IT UP
!
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DOUBLE DIAMOND !
DESIGN COUNCIL (2007)
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OUR MISSION !
USE DESIGN AND TECHNOLOGY TO CRAFT A BETTER FUTURE AND
CHALLENGE BIG SOCIAL PROBLEMS !
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WE DESIGN PRODUCTS AND
SERVICES !
WORK WITH ORGANISATIONS AND THE PUBLIC TO EQUIP THEM WITH THE TOOLS AND METHODS TO CONTINUE TO DESIGN
AND ITERATE THEMSELVES
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APATHY? !
“WE LIVE IN A WORLD THAT ACTIVELY DISCOURAGES
ENGAGEMENT BY PUTTING OBSTACLES + BARRIERS IN
OUR WAY !!
THE ANTIDOTE TO APATHY - DAVE MESLIN
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BEFORE !
“If there are any points on which you require explanation or further particulars we shall be glad to furnish such additional details as may
be required by telephone” !
AFTER !
“If you have any questions, please phone”
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DESIGNER AS EXPERT
!VERSUS
!
PLATFORM AND TOOL PROVIDER
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http://www.fastcompany.com/1778416/creating-custom-made-success
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http://openpolitics.org.uk/
“BOTH DIY PRODUCTION AND OPEN DESIGN
EMPOWER THE USER BY PUTTING PROFESSIONAL TOOLS IN THE HANDS OF
THE MASSES.” !
-Tommi Laitio
!
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http://lithgow-schmidt.dk/sherry-arnstein/ladder-of-citizen-participation.html
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http://lithgow-schmidt.dk/sherry-arnstein/ladder-of-citizen-participation.html
Empty Refusal Versus Benefit
http://opendesignnow.org/
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OPEN DESIGN IS PART OF A SHIFT FROM ‘WOW
DESIGN’ TO ‘WE DESIGN’. !!!!
-Tommi Laitio
!
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"WE ARE 21ST-CENTURY CITIZENS, DOING OUR VERY, VERY BEST TO INTERACT WITH 19TH CENTURY-DESIGNED INSTITUTIONS THAT
ARE BASED ON AN INFORMATION TECHNOLOGY OF THE 15TH
CENTURY" !!!
-Pia Manchini
!
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1 IN 10 OF 5-16 YEAR OLDS HAVE CLINICALLY SIGNIFICANT MENTAL HEALTH DIFFICULTIES !SELF HARM RATES FOR YOUNG PEOPLE REPRESENT A SIGNIFICANT PUBLIC HEALTH ISSUE ACROSS SCOTLAND; ESTIMATED 1 IN 12 CHILDREN HAVE SELF HARMED !
“I CAN TELL THAT MY MENTAL STATE ISN’T AT ITS BEST IF I START SPENDING TOO MUCH TIME BROWSING ON FACEBOOK.” !- Lisa, 22
“MY BROTHERS SAY I SPEND WAY TOO MUCH TIME ON YOUTUBE AND IT CAUSES ARGUMENTS SOMETIMES. I DON’T THINK I DO! WELL, I MEAN ... ITS NOT LIKE I HAVE ANYTHING BETTER TO DO.” !- Greig, 19
“I LIKE TO UPLOAD AN IMAGE OF SOMETHING THAT’S MADE ME SMILE, SOMETHING TO BE GRATEFUL FOR, EVERYDAY. IT SOUNDS CHEESY BUT IT KEEPS ME GOING.” !- Jenny, 24
“DEVELOP A DIGITAL SPRINGBOARD (OR
GATEWAY) WITH USER-CENTRED CONTENT FOCUSED
ON SUPPORTING MENTAL WELLBEING (NOT SOLELY
FOCUSED ON MENTAL HEALTH ISSUES)”
!- PROJECT 99 REPORT
THE INFRASTRUCTURE
OPEN GLASGOW
CITY DASHBOARD
AND WIDGETS
LINKED DATA AND
OPEN DATA
MYGLASGOW
POTHOLES Mount Florida
50+
3.7
13
GLA
SG
OW
WO
RLD
2013 2014 2015 2016
Rise of online educationand education integrated in smartphones
Mass use of 3D printing Self-assembling structures, adaptive car tyres and responsive sportswear will reshape our future
Wearable technology and NO-TOUCH interfaces
Pebble ios+android compatible smart watch born as Kickstarter project, becomes mainstream
Smarty rings
Google Glasses
Smart home technology Intelligent climate control and the internet of household things. "Smart" consumer products aim to help you see patterns in your life, giving you the information you need to change them for the better
Nest, the smart home thermostat, WIFI enabled, compatible with iOS and Android
Nest smoke detectors
Lockitron lets you lock doors via smartphone and other internet ready security devices
People take ownership and want control over personal data
Big Data Visualisation
Ads in everythingBrand supported content, ads embedded in tv series
Cloud storage becomes mainstream. Cloud storage producers will conduct an education, pricing and marketing offensive
4K (next up from 3D) content will steadily rise in availability
Anti-obesity hi-tech sensors can measure food intake and activity
2014
Robotic manufacturing
Drone delivery services Generic Drone helpers
Gaming and SociologyBehavioural scientists will be using online gaming communities to study offline society
Trash transformed & Circular Economy Beginning to build a new relationship with waste to see the value in recycling, upcycling, and reusing
Engineering transformation nano-tech, electrified roads, elevated buses
Molecular-level technology becomes reality
Virtual reality/Augmented reality contact lenses
Rise of Virtual Showrooming
Experientialeconomy It’s not what you buy, it’s what you do
Digital detox
Flexible Workplaces
US space tourism
Gamification of medical training. Simulators will transform surgical instruction, while helping students retain
Bioprinting Vaccinations. Portable bioprinters will be able to synthesise vaccinations en-route and on the field
Smart, self-healing or self-cleaning materials
Memory metals that can revert to their original shapes
Advanced nano materialsE.g. graphene and carbon nanotubes and materials that could be used in pharmaceutical industry for targeted drug treatment
Cell-powered vehiclesToyota
Curved and flexible phone displays become the new trend first ones might be available as early as 2016 surely become a consistent part of the market in 2023
Collaborative consumption
Sharing economy
Crowdfunding
Microfinance
Peer to Peer economy transactions and goods exchange happen directly between individuals and not companies
Digital wallets and alternative currencies based on shared believes
2015/2020 Emerging of affordable android “avatars”
Hyperlocal food eaten in season
Reduced packaging, more products are sold loose to eliminate waste at the origin
Scottish Independence
Augmented reality in the city
Automated vehicles
Glasgow leads the Smart City agenda
Algae fuel, alternative energy source
VR holidays and work
Wearable health monitoring systems widely used
Molecular food printers Lab grown meat
?
TRANSPORTATION
ECONOMY
BEHAVIORS
TECHNOLOGY
SCIENCE
ENERGY
EDUCATION
Evolution of energy storage systems, increased autonomy, stability and type of energy that can be stored
Advanced battery storage systems can help with the integration of solar and wind power
Injury-proof car Volvo
2020/2025 Hybrid bio-electronic devices
Autonomous life-support system for the human brain linked to a robot, ‘avatar’, will save people whose body is completely worn out or irreversibly damaged
Curved/flexible phone displays become a consistent part of the market
Hoverboards
THE END OFONLINE/OFFLINE"The membrane between the online world and the offline will effectively disappear, as continuously connected devices fully disappear into our pockets, clothing, our jewellery, ourselves”
Nearly 75% of the world population will live in cities
Existing technology & initiatives
GLA
SG
OW
WO
RLD
2020 2022
Shape-shifting programmable mattergadgets built out of millions of tiny micro-robots that are able to shape shift
Next-generation genomics marry advances in the science of sequencing and modifying genetic material with the latest big data analytics capabilities
Synthetic biologyThe ability to precisely customize organisms by “writing” DNA. These inventions will impact medicine, agriculture, bio fuels production and speed up drug discovery process
Autonomous and near-autonomous vehicles. Self driven cars will increase safety, sustainability and reduce CO2 emissions
2030/2035 Computer model of the brain and human consciousness
2025 2030 2050
Biofuel plane Paris-Tokyo in less then 3 hours on a supersonic plane powered by seaweed
By 2050 FUSION POWER AND ALTERNATIVE ENERGIESfusion power should be up and running, alongside efficient solar power, thorium based nuclear, shale gas powergeneration, and various other forms of energy production
Space elevator NASA
City farming Glasgow (Scotland)achieves CO2 emissions target
ENVIRONMENT
Micro Economy currencyThe Glasgow £
Open roads, shared space
GCC GIS Datasets open
Pressure sensitive electronic road paint
First murder conviction due to internet of things
First 3D printed heart transplant
Co-CommuteNo more personal transport
People will retire at an older age, /0 years old still working
Back to the barter system
Global Economy
Fossil fuel runs out
Brain to Brain interfaces
Average life expectancy beyond 100
FUTURE TECH TRENDS
POTHOLES MOUNT FLORIDA
50+
TRANSPORTATION
Hello Sarah! + LOGOUT MENU
MYGLASGOWWIDGIT SETUP
HOMEWIDGITS SETUP
Mt Flor ida, G429DX
POTHOLES MOUNT FLORIDA
50+
High Risk. The tree pollen risk will be moderate in England and Wales today but and remaining low in Scotland. Rain will reduce the risk to low in most areas thereafter. Alder is the main allergenic pollen type. Birch pollen will start end of March to early April.
Hay Fever forecast 22/04/2014
TAPS AFF!
28º 14º 67%MAX.
TODAY TOMORROW
MIN. HOW WET
WEATHER
TRAIN TIMES(MOUNT FLORIDA)
CITY CENTRE BUSINESS GLASGOW TWITTER FEED
SEASONAL FOODS
SARAH’S WIDGITS
GRADUATE JOBSEEKERS
GRADUATE JOB SEEKERS
47%
WIDGITS LIBRARYDrag and drop to add to your profile
TOPICS
TOPIC 2
TOPIC 3
TOPIC 4
ROAD DELAYS
M8
GREAT WESTERN ROAD
M80
M77
EXPRESSWAY
KINGSTON BRIDGE
CLYDE TUNNEL
NEXT INNER
1min
3minNEXT OUTER
ST. GEORGE CROSS
SUBWAY TIMES
139.22pUnleaded (up 2p from last week)
141.84pDeisel (down 3p from last week)
AVERAGE PETROL PRICES
127.13pUnleaded (up 4p from last week)
142.22pDeisel (down 1p from last week)
AVERAGE PETROL PRICES
DRAG & DROP
“I used to take pictures of the potholes, using that Myglasgow App but it’s too fiddly on the phone, a
lot of small details to put in. I’d just prefer to quickly take a photo and have it know where you are”
- Taxi Driver, Glasgow
SMART ROAD CONDITIONS AND REPORTING
Mt Fl or ida, G429 DX
GRITTING
Hello Sarah! + LOGOUT MENU
ROAD CONDITIONS
NOWF UTURE
SOLUTIONSISSUES
ACTIONSACTIONS
USERSUSERS
SERVICESROAD REPAIRS
REPORT AN ISSU E
INFORMATION
WORK SCHE DULE
ROADWORKS
POTHOLES
PAVEMENT
Morning Sarah, no delays on your usual journey. Estimated time 15 minutes, you should live in 10, Remember your helmet!
ROADWORKS
PLANNED ROADWORKS
1
IDEA ECO-SYSTEM
Road condition and weather forecast data combined, to
predict potholes and prioritise roadworks.
Citizens engagement, active travel initiatives and existing data streams used to build a
visual map of road conditions in the City.
Closed fedback loop between citizens and councils. Smart and relevant
communication thanks to predictive technologies. Recognition for civic citizens.
Transparency around council services, accessible and real time information.
twitter.com/_sweeplyyoutube.com/watch?v=vCI5H2JCw4Y (Concept presentation)An example of how social media sites can be integrated with council services. Citizens could report potholesvia Twitter and receive thank you tweets from the council. Sweeply would allow the reporting of an issue, trace it and respond to it all in one platform.
www.kickstarter.com/projects/panstudio/run-an-empire-the-real-world-territory-control-gam Existing kickstarter campaign for a smartphone game where you compete against others to capture territory in your local environment. To capture somewhere you have to run, jog, or walk around.
CITIZEN ISSUE COLLECTION
• Use existing technology and resources to collect basic data on road conditions
• Use social media to engage with citizens and acknowledge their efforts
• Simplify potholes reporting process
LIVE ROAD STATUS AND DATA
• Gather and analyse more precise data on road conditions
• Predictive technology to prioritise roadworks
• Social media analytics to provide careful feedback
AUTOMATIC RESPONSE TO ROAD CONDITIONS
• Push data back to the city, make it visible and accessible
• Use data and social media to predict and prevent citizens’ discomfort
NOW2014
FUTURE2025
NEAR FUTURE2020
www.cityofboston.gov/doit/apps/citizensconnect.aspCitizens Connect, City of Boston’s award-winning effort to empower residents to be the City’s “eyes and ears.” Alert the City to neighborhood issues such as potholes, damaged signs and graffiti. To start reporting, download the app, send us a text or tweet, visit our website, or give us a call. All available 24/7/365.
datasmart.ash.harvard.edu/news/article/chicago-mayors-challenge-367Open Source Municipal Analytics, pioneered by the city of Chicago. Chicago’s SmartData project will build the first open-source, predictive analytics platform – aggregating and analyzing information to help leaders make smarter, faster decisions and prevent problems before they develop.
FRO
NT
STA
GE
BAC
K S
TAG
EMYGLASGOWPOTHOLESTRACKER
LOOKINGFOR CIVIC CYCLISTS!SIGN UP
HERE
We are mapping your roads!
BEFORE CALLING HAVE YOU SEEN OUR DEVELOPMENT SCHEDULE?
HERE
HELLO ANDYWE FIXED YOUR STREET, HOW WAS YOUR JOURNEY TODAY?
INFO
VS
S MT WT FS
82 31
2014/2015
S M T W T F S
8 2 3 1
2014/2015
SEARCHG37HQ
85 %
56 %
42 %
70 %
34 %
Positive Neutral Negative
86.53.7
13
61.2 7.4
32.8
Positive Neutral Negative
80 %
65 %
32 %
55 %
56 %
Information Report issue Pickup schedule Data & stats
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total craigroyston
the principles
normalise the idea of support for families
de-stigmatise support
get messages out through people
always consider the journey of the user
promote local champions
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People who live in the area have a sense of being part of and
participating in a strong, supportive community
*
The community is able to respond to its own needs accessing
support/assistance from public and private sector agencies when
required
*
People see the area as a good place to live and successes are well
publicised
Produce a guide (available in multiple formats) on how people can
be involved in community activities
*
Establish a mechanism with local people to regularly set
local priorities and to consider how services and projects are
contributing to achieving them
*
Encourage community groups to be welcoming to new members
*
Ask community members to identify local heroes and tell their
stories through local media, Total Craigroyston Blog, schools or
other places
*
Promote the local Timebank scheme
*
Total Craigroyston to hold 6 monthly ‘where are we now’ sessions
to monitor progress
Create a comprehensive and sustainable model for engaging with
the wider community
*
Create ways for people in the community to actively participate in
the development of services and running of activities, including
engaging with Craigroyston Community High School student
council and the North Youth Forum
*
Community Link Up will develop a number of the ideas proposed
by the community. For example local radio, food markets, play out
sessions, gardening etc
*
Work with Craigroyston Community High School to create
volunteering opportunities for students within the local
community
*
Work with the Volunteer Centre to identify opportunities for
increased volunteering
What people want to see Actions short term Actions long termA Place to Belong A Place to Belong A Place to Belong
Local people want to have a say in the overall development of their community and want to work together to achieve their ideas and aspirations.
Residents described the type of activities they would like to see developed, like gardening clubs, a community radio station, food markets, and play activities for children and gave an undertaking to get involved in setting them up where they are not already happening.
Inspiring Scotland has recognised the importance of the development of strong communities by funding the Community Link Up project. This seeks to develop new ways to bring people together into social and community groups in order to create a strong network of community associations and increase social capital. Community Link Up will work directly on this element of Total Craigroyston.
other with issues they may be facing. They felt that this approach could be expanded, through schemes like the Time Bank, so that there was less reliance on public services.
The Neighbourhood Partnership has worked well to engage with the local community through the involvement of community councils and holding regular public meetings on particular issues. However, local people involved in the consultation felt that there were many other groups in the community who have important
in the existing partnership structures. To promote a sense of
community, to involve them in community decision making, and to
a place to belongROUTE MAP THEME 1:
sense of community spirit and belonging already exists within the area and there is a strong desire to build on and develop this.
““It would be great to be rewarded for doing work in the
community and have some kind of
incentive”- Local Resident
Total Craigroyston Road Map: A Place to Belong
“I’d definitely volunteer to run
groups in the area. You just
need to make it easy for me to
do this”
“key ideasTIME BANKINGCOMMUNITY PROJECTSROLE MODELS
“Working in the way
we have done with
the Total Craigroyston
initiative feels like we
have actually been
listened to. It feels
different this time”- Local Resident at Co-Creation session
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- Four Family Fun Days were held over the summer 2012 targeting families with children starting primary one. Again these attracted a large number of people and included a
range of storytelling and singing activities. !- Community Learning and Development staff developed a programme of out of school activities starting in early September 2012 including groups involving the Lyceum Youth
Theatre and the Outdoor Learning Team. In total 11 new activities were introduced, including four new homework clubs. Numbers in these clubs have been consistently
good. Special mention should be made of the homework clubs which have changed the way that children perceive the library and its use as an educational resource. A changed
format of class visits to the library has been tested and will be introduced to all the schools in the area. Local teachers have reported an improved attitude to school from the
children attending the homework clubs. !- The exam results at Craigroyston High School improved in August 2012 and were the
best for 10 years. !- A social work team leader was given the lead responsibility for children looked after at home to ensure that all available support was in place for them. Outcomes of this work
included ensuring that all children looked after by the local authority have an appropriate plan in place that is effectively reviewed, where possible finding people from the wider
family group to act as kinship carers and creating a better link with housing colleagues to ensure that social work staff are alerted to families getting into housing crises through
rent arrears. Children looked after by the local authority were actively encouraged through their ongoing contact with social work staff to take part in extracurricular activities. !
- A social work team leader is testing the use of systemic practice with three families on her case load in order to identify and address issues at their core. !
- The 16 plus positive destinations group at Craigroyston High continued to work proactively to ensure that as many school leavers as possible achieved a positive destination. This has resulted in a 7.6% improvement in the figures from last year.
Transition groups were offered to P7 children going up to S1 at each local primary school. Partners included Community Learning and Development, The Haven and Pilton Youth
and Children’s Project. These worked well and were welcomed by the head teachers. An evaluation was held in the October break 2012 and resulted in transition work starting
earlier in January 2013. !- Craigroyston Community High School reorganised the way that it offered support to new
S1 students and was able to offer more intensive learning support to a group of youngsters who were identified as vulnerable learners. This approach worked well and
helped to ensure that this group of students settled well into the routine of their new school. !
- Summer activities were coordinated and a total of 97 activities were offered across the area to local young people. This included two Play Out days where children were allowed
to play in closed off streets attracting about 500 people. !- Muirhouse Youth Development Group along with Craigroyston Community High School developed a Sports Hub for young people on a Tuesday evening. This has provided open
access to the sports facilities in the Community High School for teenagers.
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http://www.communityloversguide.org/#!getgo-glasgow/c1alz
SARAH DRUMMOND WEARESNOOK.COM @wearesnook @rufflemuffin
http://www.communityloversguide.org/#!getgo-glasgow/c1alz
Yo u
t h
&
C r i
m e
i n W
y n d
f o r d
Communal lighting is on 24/7 The
estate is ugly
Rubbish on the streets
Unsafe areas
The physical environment creates a stereotype of the community members from both outside and within.
Find opportunities to improve the physical environment.
The physical environment manufactures a stereotype of the community members from both outside and within.
Lack of communication between o cial organisations and the community.
police don’t understand the real issues
CUBE don’t deal with issues
CCTV is not reviewed
Regeneration o ce could be better used
CUBE create problems and then don’t deal w ith them or try to treat them, not prevent them in the rst place.
Open communication channels between CUBE and the community.
Anti-social behaviour
Gangs
There is nothing to do
kids left on their own
vandalism
alcohol
drugs
kids not allowed to go out to activites
Youths lack role models, inspiration, and challenges.
There are no inter-generational meeting opportunities.
Parents don’t take time to do things with their kids.
Opportunities that are attractive for all ages and creates a community space.
Open communication channels between youths and adults.
United community spirit is invisible.
lack of hope
con ict between groups
community spirit is invisible
No place for parents to meet each other
no community voice
con ict of interests
fear
no meeting point
Poor relationships within families and the community mean kids don’t have role models and therefore lack aspiration and challenges.
The closure of the school means there is no meeting point for parents and has led to social bullying by parents from other schools.
Opportunities for family activities, either as a single unit or with other families.
Create interaction opportunities for parents both within and outside of the estate.
Issues Insights Opportunities Co-Creation
SARAH DRUMMOND WEARESNOOK.COM @wearesnook @rufflemuffin
http://www.communityloversguide.org/#!getgo-glasgow/c1alz
Councillor Alex Dingwall
The Police
Glasgow City Council
Councillor Dingwall lobbies the Council for better policy decisions
The council provides funding to the Regeneration Agency & the Shaky
CUBE’s policies make their lives harder
Kids like going there Still doesn’t trust the project
Thinks CUBE’s policies are detrimental for the area
Finds CUBE’s policies unhelpful and makes their work harder
Thinks the Council is useless
Doesn’t feel trusted by the police
Regeneration Agency
Wisegroup !
Key Would like to do a project in Wyndford but can’t get the funding
Active but ver y little uptake
Work with the police on minor offences
Frustrated that CUBE didn’t apply for funding for a new youth engagement officer
Wants to create an environment of trust and loves within the environment
Negative attitude
Postive attitude !!Could tr y harder! !!Background activities
SARAH DRUMMOND WEARESNOOK.COM @wearesnook @rufflemuffin
http://www.communityloversguide.org/#!getgo-glasgow/c1alz
SARAH DRUMMOND WEARESNOOK.COM @wearesnook @rufflemuffin
http://www.communityloversguide.org/#!getgo-glasgow/c1alz
SARAH DRUMMOND WEARESNOOK.COM @wearesnook @rufflemuffin
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“We realised we could make anything happen”
SARAH DRUMMOND WEARESNOOK.COM @wearesnook @rufflemuffin
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CYCLEHACK IS A GLOBAL MOVEMENT ON A
MISSION TO MAKE THE WORLD MORE
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CYCLING
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48 HOUR EVENT THAT BRINGS PEOPLE
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SARAH DRUMMOND WEARESNOOK.COM @wearesnook @rufflemuffin
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BARRIERS
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“BUT PEOPLE WILL VANDALISE
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DESIGNER AS: !
PROMOTING OPEN PRINCIPLES SYNTHESISER
SYSTEMS THINKER PLATFORM AND SUSTAINABLE
NETWORKER DESIGN MANAGER
DESIGN CO-PRODUCTION SYSTEMS