Brochure 2015The Smart Solution for Self-Exclusion

SmartEXCLUSION is a revolutionary new system that modernises and digitalises self-exclusion in the UK

The SMART solution

for Self-Exclusion

SMARTEXclusion

Self-Exclusion for the 21st CenturySelf-exclusion is considered an important component of a public health response to minimising gambling related-harm, yet current practices are complicated, insufficiently promoted and isolated in their application.

We at SmartALERT have taken the current self-exclusion system in the UK, with all of its associated limitations, and brought it in to the 21st Century.

SmartEXCLUSION is a multi-operative self-exclusion solution that utilises modern technology that allows the operator to digitally record a customer’s details and remotely upload an image to a dedicated database - removing the need for a paper trail and increasing the chances of customer protection.

SmartEXCLUSION taking Self-Exclusion into the 21st Century

Share self-exclusion data across the comprehensive SmartEXCLUSION network, to specific geographic lo-cations, or to individual sites

Offer a greater level of protection for vulnerable customers

Share information across different industries

Reduce the possibility of customers using false identities in membership based venues

HOW IT WORKSThe SmartEXCLUSION system consists of a dedicated tablet or smartphone running a specialised application, open only to staff, which allows them to digitally record a customer’s self-exclusion form and capture their image.

Once the data and image are recorded, the operator, in conjunction with the customer, can select the length of the exclusion and the type of gambling from which the customer wishes to be excluded e.g. Bingo Halls, LBOs, AGCs & Casinos.

This information, along with the image, is then shared across the SmartEXLUSION network. All establishments to which the exclusion is appropriate, within a selected geographical network, are then informed of the exclusion.

IdEntIfICatIon

data REvIEw data Upload

data & ImagE InpUt

The customer who wishes to be excluded identifies themselves to a member of staff

Staff, across the network, can easily review all exclusions using their dedicated device

The data is uploaded to the SmartEXCLUSION network and an alert sent to the customer

Details, including length and type of exclusion, are recorded and an image is captured

What does the App do?

CHOOSE AppLICATION

The dedicated application is easy to navigate allowing members of staff to quickly find the function they are looking for making excluding cxustomers a quick and stress-free process.

Having entered all of their information, chosen their type of exclusion and uploaded the image the customer agrees to t’s & c’s and is then successfully excluded.

The member of staff adds the customer’s details as required. A photo of the customer is also taken and uploaded to the application.

EXCLUSION COMpLETE

ENTER DETAILS

The operator can then review the database of self-exclusions, including the latest updates, within their chosen locality.

VIEW UpDATES

over 50% of the self-exclusions recorded in lBos during 2014 were breached

Self-ExclusionsSector Venues Yr 2014 Breaches Yr 2013 Breaches

LBO 9108 24472 19589 22528 14789

BINGO 653 1120 42 796 30

AGC 1521 2680 129 2603 112

Casino 147 7633 899 7680 931

Total 11429 35905 20659 33607 15862Source: Gambling Commission Industry statistics March 2014

why USE SmartExClUSIon?

Paper-based systems have been out of date for years so why keep using them?

The current paper-based system of self-exclusion is out of date and does not fit in with the operator requirements to protect vulnerable people. Customers, who openly have a problem, far too often end up only being excluded from a single venue and so are still able to gamble in other available outlets.

As self-exclusions are on the rise, with the opportunity to gamble also increasing, it is important that operators identify and solve the issue of self-excluded customers.

The risk of operators missing a self-excluded customer, or a customer becoming a member under a different name, is a great one. As can seen in the table below, last year there were approximately 36,000 self-exclusions, whilst the online figure was in excess of 69,000.

It is imperative that customers who choose to be self-excluded are not given the opportunity, or the temptation, to gamble by being excluded from as many venues and industries as possible.

SmartEXCLUSION can help to resolve these issues by providing a multiple-operative self-exclusion system.

Smart Support

helping operators to help their customers

Self-Exclusion is not the end of the journey

We know that self-exclusion alone is not enough to rehabilitate addicted gamblers. It is for this reason that our solution includes the option for further support from recognised addiction support systems including Gamcare, Gordon Moody and Gamble Aware.

The customer, who has chosen to self-exclude themselves, is given the option of signing up to receive free support information when they go through the exclusion process.

This means that operators can rest assured that they are doing their utmost to support vulnerable customers. Not only by ensuring their exclusion is comprehensive but also knowing that their customers are receiving the best possible support from the relevant bodies.

More InforMatIonFor more information please visit: www.SmartALERT.org.uk/SmartExclusion

or Get In toUCHSmart AlertAvebury House 55-59 Newhall StreetBirminghamB3 3RB, United Kingdom

phone: 0330 20 20 605Email: hello@smartalert.org.ukWeb: www.smartalert.org.uk