Smart Marketing with Ted at WhatCounts
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Transcript of Smart Marketing with Ted at WhatCounts
SMART MARKETING WITH TED
Ted Bergstrom Business Development Manager
AGENDA
2
• INTERACTIVE DISCUSSIONS
• WHAT IS SMART MARKETING?
• SMART MARKETING IN-TOOL VIEW
• QUESTION & ANSWERS
EMAIL - INTERACTIVE DISCUSSION
3
• Who has sent an email?
• Who has bought something online?
• Who sends emails to their customers and prospects?
• Who makes money off those emails directly or indirectly?
WHY DO WE LOVE EMAIL?
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ü Email has a wide reach
ü Email is measurable
ü Email can be highly customized
ü Email improves brand awareness & customer relations
ü Email has the highest ROI of any marketing channel
SMART MARKETING = PERSONALIZATION
5
WHY PERSONALIZATION ?
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ü Personalization increases engagement
ü 72% increase in open rates
ü 81% increase in click through rates
ü 41% of consumers buy more when personalized
Source: Marketing Sherpa and MyBuys Consumer Study
PERSONALIZATION = RIGHT DATA + CONTENT + AUTOMATION
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SMART DATA
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Email Address: [email protected]
Full Name: Amy Morris
Gender Female
Sign-Up Date: April 20, 2012
Purchase History: CRM CLIENT DATA
Click-Through Rate: 29%
Device Type: iPhone 5, Windows 7 Desktop, Firefox
Interests & Hobbies: Health & Fitness, Hiking
Date of Birth: June 8, 1970
Occupation: Freelance Graphic Designer
City of Residence: Portland, OR
Education: BFA, University of Washington
Annual Household Income: $130,000
Social Media Activity: Moderate
Social Media Influence: Moderate
Social Media Accounts: Twitter, Facebook
IS YOUR DATA SMART?
• How are you using your prospect/customer data today?
• How are you gathering data on your target clientele?
• What data are you not collecting today that you’d like to be?
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IN TOOL VIEW - SMART DATA
SMART SEGMENTS
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• Smart Data provides the path to Smart Segments.
• Smart Segments allow for personalized offer based on demographic, geographic, psychographic, or behavioral information…
• ….a truly targeted offer to a segment based on known data and interests
• The more you segment your data and refine the approach the better results you’ll see.
DO YOU USE SMART SEGMENTS?
• Are you segmenting your data today?
• What data points have you found to be most useful for segmentation?
• Are there any other segments you are thinking of trying out?
• What data do you need to create those segments?
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IN TOOL VIEW - SMART SEGMENTS
SMART MESSAGES
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• Smart personalized messages delivered to email, mobile, social, and web • Email deliverability increases with engagement • Mobile is the new inbox… • Smart Message coding – responsive client device rendering • Social posting, subscriber sharing, influencers & brand advocates • Technology that pulls in and displays web content - smartGET, xsltGET, RSS • Advanced logic evaluate and display content personalized per subscriber
ARE YOU SENDING SMART MESSAGES?
• Are you pulling live content/blogs into your messages today?
• What have been your most successful email campaigns?
• How successful are your ‘batch and blast’ against targeting smarter messages?
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IN TOOL VIEW - SMART MESSAGES
SMART INSIGHTS
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• In-depth reporting
• Simple-to-use tools to test and measure, refine and improve your results.
• Automated campaign trends.
• List growth charts.
• Analytic tool integrations.
WHAT ARE YOUR SMART INSIGHTS?
• How do you determine an email campaign to be a success?
• What are the most important metrics you track when sending out messages?
• Are there metrics you wish you were tracking today but are not?
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IN TOOL VIEW - SMART INSIGHTS
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SUCCESSFUL SMART MARKETERS
Costco - High value campaign • Shopping cart abandonment • Click through rate over 20% • Conversion rate of over 20% • Drove additional 2.5% of revenue SavvyMom - Lifecycle marketing & Mobile optimization • Implemented welcome services - part of lifecycle approach • Increased unique click rate 450% • Responsive design on creative for mobile version • Mobile viewers had 2x higher click rate than desktop users Prep Sportswear - Personalization example • Personalized subject lines • Dynamic content for images based on favorite team • 68% increase in unique open rate • Click to open went from 20% to 40%
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1 = Poor & 4 = Awesome!
Smart Date 1 2 3 4
Smart Segments 1 2 3 4
Smart Messaging 1 2 3 4
Smart Insights 1 2 3 4
SCORE YOURSELF
HOW DO YOU SCORE? 12 – 16… 8 – 11….. 5 – 7…… 1 – 4……
.. I’m a marketing Mensa!
.. I do alright
.. Hum…..
.. Ok, I need help Ted!
CONNECT FOR EXTRA CREDIT!
Rate yourself with the comprehensive Email Marketing Scorecard http://www.whatcounts.com/scorecard
Download the Beginners Guide to Email Marketing http://www.whatcounts.com/email-guideregcomplete
WhatCounts WhatCountsEmail
Ted Bergstrom Business Development Manager [email protected]