Smart cities : Putting people first

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Service design for smart cities, citizens and government authorities

| FUTURE OF SMART CITIES

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“We’re designing future services and a dashboard for citizens”


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“A dashwhat? - It’s like teletext aye? I can get my holidays and find out where the road works are?”


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Smart cities have become a commoditised market with a displaced focus

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Smart cities initiative provides us with a unique opportunity to take on deep system problems with helpful constraints

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We design future services based on user needs, not on what technology dictates

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We design for user needs and think in journeys

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“We’ve got no way of simply documenting dog poo or overflowing bins. We just do it with cameras and email photographs to the council but that is time consuming”

- Community Council member, Southside

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Personas and use cases help institutions and stakeholders work together on meeting needs

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When I (citizen) see a crime, I want to report it on my phone and attach evidence so I can better inform the police

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Co-design and testing iteratively

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“I’d like to be able to speak to my bin, find out where my waste is going at the point of contact. Having to go through pages and pages of a website isn’t going to inspire me to do good” – Citizen, Glasgow


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Balancing both user needs and making services more efficient

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Road repairs and waste collection alone account for 85% of citizens contact to the Council.


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User research democratises design decisions to come back to making things work for people

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This is a cultural journey not a technology journey

We are SnookPeople by Default Sarah Drummond

Good technology (and design) should be invisible


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We’re seeing a shift to prototyping city initiatives

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We run an annual global CycleHack Event

Now in it’s 3rd year, we invite people around the world to run their own event


30+ CITIES AND GROWINGFROM 3 CITIES IN 2014, TO 25 IN 2015, 2016 HAD OVER 50 CITIES SIGNED UP

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AustralasiaAustralia SydneyAustralia Melbourne

AsiaUnited Arab Emirates DubaiLebanon BeirutTaiwan TaipeiPhilippines Manilla

EuropeTurkey IstanbulSpain JaveaSpain BarcelonaGermany BerlinGermany WiesbadenBelgium BrusselsLuxembourg Luxembourg CityPortugal LisbonEngland London (East London)England London (Campden)England London (central)England CambridgeEngland Manchester

England ChesterfieldScotland Loch LomondScotland GlasgowScotland DundeeFrance ParisIreland DublinGreece AthensGreece KalamataItaly RomeNorway BergenNorway OsloSpain MadridSpain BarcelonaNetherlands AmsterdamNetherlands GroningenCzech Republic Prague

North AmericaCanada MontrealCanada VancouverMexico Mexico CityUSA, TX Round RockUSA, CA SacramentoUSA, AL Birmingham

South AmericaColumbia MedellinBrazil São Paulo

Africa


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Smart cities cannot be procured

They must be a living organism involving people, data and projects

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“To make innovation happen: Impact agenda, research, teaching and knowledge exchange, need to come together.”

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Network investment VS. Product investment

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Council and local authorities as facilitators for ‘innovation’

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Democratic renewal and more efficient ways of tagging dog poo

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wearesnook.com @wearesnook

[email protected]


http://wearesnook.com

mailto:[email protected]

Smart cities : Putting people first

Design

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