SLT (Single Line Telephone) User Guide (for Coral IPx and ... · 4. Dial the account number. 5....

SLTSingle Line Telephone

User Guide

.

Creating a new world of IPportunities

(Version 15.5)

Copyright by TADIRAN TELECOM LTD., 1993-2007

All rights reserved worldwide.

Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404 All trademarks contained herein are the property of their respective holders.

The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM LTD.’s (here in referred to as the “Manufacturer”) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden. The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications. Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof. Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for informational purposes only and are not warranties of future performance, either express or implied. The Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto. This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer's sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice.

SLT User Guide

IntroductioList of FeaAccount CAccount CACD & U

Load IDLog-InPrimaryReleaseReleaseWrap-UWrap-U

ActivationAuto Set R

PermanTempo

Boss GrouCall FoExclusiPrivacy

Break-In..Broker/CoCall Forw

........................................ 33

........................................ 34

........................................ 34ing/Call Offer)................ 36........................................ 37........................................ 38Switchover ..................... 41........................................ 42........................................ 42........................................ 43........................................ 44

verride.......................... 45........................................ 46ng) On Trunk.................. 47........................................ 48........................................ 54........................................ 56........................................ 57e): ................................... 65........................................ 66tivation.......................... 67

ce Activation.................. 68........................................ 69

TOC-1

n ............................................................ 1ture Codes ............................................. 2ode (as required).................................... 5ode (Forced) .......................................... 6CD Groups: ............................................ 7 - for ACD Group................................. 8

/Out - for a Single ACD Group .............. 9 Log-In - for ACD Group ................... 11/Resume from All Groups................... 12/Resume from a UCD Group .............. 13p Code - for ACD Group.................... 14p Time On/Off.................................... 15

Code.................................................... 16elocate:................................................ 17ent........................................................ 17rary ....................................................... 18p:.......................................................... 20rward.................................................... 21ve Hold ................................................ 23............................................................. 24.............................................................. 25nsult./3-Way Conf. Call/Contin. Conf. 26ard......................................................... 29

Caller ID Control..........Camp-On: .....................

Call Back .................Off-Hook (Call Wait

Cancellation Code ........Canned Messages .........Class of Service (COS) Conference:: .................

Multi-Party ..............Release.....................

Do Not Disturb (DND).Do Not Disturb (DND) OExecutive Privilege.......Flash (Calibrated OpeniFlexiCall .......................Follow Me ....................Forced Release .............Freedom (IRSS)............Group Calls (Conferenc

Group Call Features.Preset Conference AcTemporary ConferenJoining .....................

Ta b l e o f C o n t e n t s

SLT User Guide

AdditioSubmitForcedForced

Hold........Hot Line (Last NumbMaking CMalicious Malicious Message:.

AnsweLeavin

Night AnsPage QueuPaging:....

Public Voice (Zone (T

Park.........Passcode .Phone DiaPickup: G

ring Calls....................... 92........................................ 93........................................ 94........................................ 96umber............................ 98

Status ............................. 99...................................... 100...................................... 101...................................... 102...................................... 103...................................... 104...................................... 105 Libraries ..................... 105blic Libraries................ 108...................................... 109...................................... 110ing................................ 111...................................... 112...................................... 114...................................... 114...................................... 115n/Off ........................... 116

......................................A-1

TOC-2

n of Participants .................................. 70ting Request to Speak .......................... 71 Release of a Participant....................... 72 Release of an Entire Group Call.......... 73.............................................................. 74Immediate/Delayed) ............................ 75er Redial ............................................. 76

alls ........................................................ 77Call Trace ............................................ 78Call Trace Printout .............................. 79.............................................................. 80ring ....................................................... 80g/Cancellation ...................................... 81wer (Central Bell/UNA Pickup) .......... 83e........................................................... 84

.............................................................. 85Address................................................. 85To Single Keyset) ................................ 86o Keyset Group) ................................. 87

.............................................................. 88

.............................................................. 89l Lock................................................... 90roup, Directed....................................... 91

Receiving Calls / AnsweRelay (Accessory) ........Reminder ......................Room Status .................Saved Number/Repeat NSecond Party’s Speaker Security Line ................Series Call.....................Silent Monitor: .............

1-Way (Splitting).....2-Way (Both)...........

Speed Dialing: ..............Programming PrivateUsing Private and Pu

Stop Dial.......................Transfer ........................Waiting Calls — ReceivWakeup.........................Whisper Page:...............

Activation ................Receiving.................Receiving, Turning O

Appendix A - Glossary

SLT User Guide

Appendix Appendix

TOC-3

B - Tones .......................................... B-1C - Dial Tone Pad - Feature Codes ... C-1

Introduction 1 SLT User Guide

I n t r o d u c t i o nWelcome to the Coral IPx and Coral FlexiCom Systems. Much thought has gone into making this system flexible and easy to use. The Coral allows your standard telephone to be tailored to the requirements of both you and your company.

This user guide provides a full description of the capabilities and operation of the standard telephone when connected to the Coral. Although the features provided by the Coral system are large in number their operation is straightforward and user friendly.

Many of the Coral features, which have been assigned during initial installation, are provided on an individual extension (station) basis. Feature allocation may also be changed to suit a changing working environment.

Not every feature code in this guide is likely to have been installed in your system or extension. Check with your system manager for a list of the features actually installed.

This Guide is organized alphabetically. The Table of Contents also doubles as an index to the various features that the Coral supports for standard telephones. Use of this guide is straightforward, with each feature listed separately. Certain features have various user options. In this case all of the options are listed under the major feature name; examples of this are ACD & UCD Groups, Boss Group and Speed Dialing.

List of SLT User Guide

Featu Code No.

AccouACD &

LoadLog-PrimReleReleWrapWrap

ActivaBoss G

Call Call Call Call Call Call Call Call Exclu

................................. #186 or #6

................................Hookflash 3-Way Call...................Hookflash

................................. #141 or #8

..................................... #17702

.......................................... #140

..................................... #17701

.......................................... #142

..................................... #17703

................................. #147 or #2l .................................. #17705

........................................ #1985

...................................... #17704

...................................... #17717

................................ #171 or #4

........................ #183 or 79 or #7

................................. #180 or 77

................................. #181 or 76

oral FlexiCom systems. Your for the correct feature codes. An able for operating that particular

2

Code No. Feature

..................................... #1990

.....................................#1973 Group) ........................#1974roup) ............................#1442ACD/UCD Groups.......#1975ingle UCD Group ........#1991p) .................................#1977 On/Off ........................#1976..................... #11, # 1, or 1

.......................................#168 rnal ............................#17707.......................................#167 l ................................ #17706.......................................#169 ternal....................... #17708

.....................................#1984al .............................. #17709.......................................#187

Privacy ..........................Break-In ...........................Broker/Consultation/ThreeCall Forward:

All Calls .........................All Calls External...........Busy ..............................Busy External................No Answer.....................No Answer External ......Busy/No Answer............Busy/No Answer ExternaTimed ............................Timed External..............Undefined Station .........

Call Hold ..........................Call Park ..........................Call Pickup:

Directed.........................Group ............................

re codes are the default feature codes for all Coral IPx and Cmploy different feature codes. See your system administrator two sets of numbers indicates a range of code numbers avail 5600→5849.

L i s t o f F e a t u r e C o d e s

Feature Codes

re

nt Code ............. UCD Groups: ID (for ACD GroIn/Out (for singleary Log-In (for Aase/Resume Froase/Resume Fro-Up Code (ACD-Up Time (ACD

tion Code ......roup:

Forward All CallForward All CallForward Busy....Forward Busy EForward No AnsForward No AnsForward Timed..Forward Timed Esive Hold .........

The followingCoral system arrow (→) befeature, for ex

.........

up) .. ACDCD Gm All m a S Grou/UCD).........

s........s Exte.........xternawer ...wer Ex.........xtern

.........

featumay etweenample


Featu Code No.

NighCaller Camp-CampCanceCanneClass Confer

MultiRele

Do NoDo NoExecuFlash FlexiC

FlexiFlexiFlexiPlacCall

n......................................... 3) commands....................... 4.......................................... 5questing............................. 6al .......................................#189.......................................#17713.......................................#17714............................................ 1............................................ 2n......................................... 3) commands....................... . 4questing............................. 6...............................5600→5849up Call ........................... #1449ticipant............................ #1446tire Group Call ............... #1447

.................................. or #143f ........................................#1740 ut ....................................#1741

n t . )

3

Code No. Feature

..............................#192 or 78

..................................... #1444

..................Hookflash 2, #176 iting/Call Offer) ...Hookflash 8..................... #10, # 0, or 0......................... #7026→7041chover............................#149

...........................7098→7099

.....................................#1983

.......................................#145

............................Hookflash 3

.......................................#170n Trunk.........................#150

...................................#17710

...................................#17711

...................................#17712

........................................ 1

........................................ 2

Call divert to Coral statioEnabling Voice Mail (IVRCall divert to desk phoneCall Recording / Help Re

Follow Me Internal+ExternFollow Me External ..........Freedom (IRSS)...............

Placing a new IRSS callCall transfer...................Call divert to Coral statioEnabling Voice Mail (IVRCall Recording / Help Re

Group Calls......................Add-On (Temporary) GroForced Release of a ParForced Release of an En

Last Number Redial .........Malicious Call Trace on/ofMalicious Call Trace PrintoMessage:

L i s t o f F e a t u r e C o d e s ( c o

Feature Codes

re

t (Bell/UNA) ......ID Control .........On Call Back....

-On Off-Hook (Cllation Code ..d Messages......of Service (COSence:party .................ase....................t Disturb (DND).t Disturb, Overritive Privelege ....(Calibrated Openall:Call All ..............Call Internal ......Call External.....ing a new call ....transfer..............

.........

.........

.........all Wa..................) Swit

.........

.........

.........de ..............ing) O

.........

.........

.........

.........

.........


Featu Code No.

AnswLeavCanc

Night APage _Paging

PublVoiceZone

PasscPhoneRelay Remin

RequSnoo

Room SavedSecuriSeriesSilent

........................................ #1448

....................Hookflash 9, #1981ing Private Library..............#193.................................................#...................................Hookflash

.......................................... #173

................................................ 4

........................................ #1744ff..................................... #1745

n t . )

4

Code No. Feature

..............................#175 or #5

.........Hookflash 5, #175 or #5

.....................................#1440NA Pick Up) .........#192 or 78 ........................... 7060→7069

...........................7074→7079

.........Hookflash 6, #191 or #3

..............................7300-7309

.......................................#179

.......................................#148

........................... 7086→7091

.......................................#172

.............................................4

......................... #7026→7041ber ........................#196 or #9...................................#17700......................Hookflash #195

1-Way (Split) .................2-Way (Both) .................

Speed Dialing: ProgrammStop Dial ..........................Transfer ............................Wakeup:

Request.........................Snooze..........................

Whisper Page:Activation.......................Receiving: Turning On/O

L i s t o f F e a t u r e C o d e s ( c o

Feature Codes

re

ering ................ing ....................ellation .............nswer (Central Q......................, Announcing:

ic Address......... (To Single Key (To Keyset Gro

ode Change ...... Dial Lock .........(Accessory) ......der:est ...................ze.....................Status............... Number/Repeaty Line............... Call ..................Monitor:

.........

.........

.........Bell/U.........

.........set) ...up)...............................

.........

.........

.........t Num..................

A SLT User Guide

A #1990

W through the Station Message D among the various types of s o a particular client account n useful in facilitating billing by in

T

ry number can also be used.)

T

umbers. Only one account rder tone is heard.

ccoun

ccou

hen yoetailed

tatisticsumber.dividu

o activ1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Dia

7. Dia

o activ1. Ho

2. Dia

3. Lis

4. Dia

5. Lis

6. Co

Not

t Code (as required) 5

nt Code (as required)

ur company is equipped with a Call Accounting System, call statistics are printed Records (SMDR) report. The Call Accounting System is defined system-wide and that the report gives is cost monitoring or pulse metering, which can be assigned t The printout includes the call’s date and time. When activated, the Account Code isals, regardless of the phone used to call, or by client account.

ate Account Code from idle: handset.

l Account feature code #1990.

ten for distinctive dial tone.

l the account number.


l external line code. (Last Number Redial code, Saved Number code or Speed Libra

l outside number.

ate during an incoming or outgoing call:okflash.

l Account feature code #1990.


l the account number.

ten for the confirmation tone.

ntinue the call or hang up.

e: Depending upon your system definition, up to 16 digits are available for Account Nnumber entry is allowed per call. Any additional numbers are refused and the reo

A SLT User Guide

A

F

T

T

T

T

a reorder tone is heard

ccoun

ccou

orced A

o mak1. Lift

2. Dia

3. Dia

4. Dia

o redia1. Lift

2. Dia

3. Dia

o redia1. Lift

2. Dia

3. Dia

o dial 1. Lift

2. Dia

3. Dia

Not

t Code (Forced) 6

nt Code (Forced)

ccount Code procedures from idle:

e external calls: handset.

l external line code.

l account number.

l external number.

l the last number: handset.

l feature code #143 or press .

l account number.

l saved number: handset.

l Saved Number feature code #196.

l account number.

a Speed Dial Public or Private Library Number: handset.

l a Speed Call library number.

l account number.

e: Should you dial a wrong account number when VFAC is installed in your system, followed by disconnect.

A SLT User Guide

A

A ic call distribution. T niform Call Distribution S usinesses handling a large v lers. They encourage callers toT roup. When all lines are in use, a a predetermined telephone nC ide defined rules. The most c en waiting for a call for the lo taff. The UCD system aT

CD &

CD &

n ACDhe ACystemsolume wait rhe incon annouumber.alls incommonngest p

utomathe foll

UCD Groups 7

UCD Groups

/UCD group is a number of stations operating together for the purpose of automatD/UCD groups form the building blocks for modern call centers. The Automatic/U improve incoming call handling by queuing and routing callers. They are used in bof incoming calls. ACD/UCD systems prevent sending a busy tone to incoming calather than ring elsewhere. ming calls are distributed among a group of agents. Agents can log in or out of the gncement plays for callers waiting in queue. If the queue is full, calls are routed to

oming to an ACD/UCD group are answered by free agents, according to system-w ACD rule enables the longest waiting call to be answered by the agent who has beeriod of time. UCD groups do not provide call distribution to the longest waiting s

ically delivers each incoming call to the next available agent.owing ACD/UCD features are available:

FEATURE ............................................................................PAGELOAD ID - FOR ACD GROUP ............................................... 8LOG-IN/OUT - FOR A SINGLE ACD GROUP...................... 9PRIMARY LOG-IN - FOR ACD GROUP ............................... 11RELEASE/RESUME FROM ALL GROUPS.......................... 12RELEASE/RESUME FROM A UCD GROUP ....................... 13WRAP-UP CODE - FOR ACD GROUP................................. 14WRAP-UP TIME ON/OFF....................................................... 15

A SLT User GuideL

A #1973

T the first time during a session. Y group. However, once you have lo reload the ID in order to re-e

T

rrent one. The ID number

CD & oad ID

CD &

his feaour IDgged

nter th

o activ1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

No

UCD Groups 8 - for ACD Group

UCD Groups: Load ID - for ACD Group

ture allows the system to identify an ACD group agent when joining the system for number remains in the system as long as you are still logged into at least one ACD

out of the last group your ID number is deleted from the system. You are required toe ACD group.

ate Load ID: handset.

l Load ID feature code #1973.

ten for dial tone.

l your ID number (four digits).


ng up.

te: Only one ID number is allowed per station. Any additional Load ID replaces the cucan be changed as many times as needed.

A SLT User GuideL

A #1974

T simultaneously be a member of n

T

T

eated as many times as needed.

(see page 8).

CD & og-In/O

CD &

his feaumero

o Log1. Lift

2. Dia

3. Lis

4. Dia

5. Dia

6. Lis

7. Ha

o Log1. Lift

2. Dia

3. Lis

4. Dia

5. Dia

6. Lis

7. Ha

No

UCD Groups 9ut - for a Single ACD Group

UCD Groups: Log-In/Out - for a Single ACD Group

ture is used when an ACD group member joins or leaves an ACD group. A user canus ACD groups.

-In to a single group: handset.

l Log-In/Out feature code #1974.

ten for dial tone.

l your ACD group number.

l activation code .


ng up.

-Out from a single group: handset.

l Log-In/Out feature code #1974.

ten for dial tone.


l cancellation code .


ng up.

tes: 1) When logging in or out from additional groups, the above procedures are rep

2) In some groups, in order to log in, you must first have defined an ID number

ACD & SLT User GuideLog-In/

ACD &

log-out as primary, so the group

UCD Groups 10Out - for a Single ACD Group

UCD Groups Log-In/Out - for a Single ACD Group

3) If you log-out from your primary group using this feature code, you must also is no longer marked as your primary (see page 11).

A SLT User GuideP

A #1442

T of which you are a member. O this group first. Only when no m oups.

the first group you logged

T

he group (see page 8).

ent group as primary, the

ber of the group (see page 9).

Tept that the primary ACD

gged in as a member of the

CD & rimary

CD &

his feance yoore ca

No

o Log1. Lift

2. Dia

3. Lis

4. Dia

5. Dia

6. Lis

7. Ha

No

o Log1. Th

gro

No

UCD Groups 11 Log-In - for ACD Group

UCD Groups: Primary Log-In - for ACD Group

ture allows defining one of your ACD groups as having priority over other groups u have logged in to your primary group, waiting calls are always routed to you fromlls are waiting on the primary group queue, do you receive calls from your other grte: If no group is defined as primary or if log-out is defined for the primary group, then

into is defined as primary by system.

-In to the Primary Group: handset.

l Primary Log-In feature code #1442.

ten for dial tone.


l activation code .


ng up.

tes: 1) Some groups might require you to define an ID number before logging in to t

2) Only one group can be marked as primary. When you log in again on a differprevious primary log-in is overridden.

3) Upon logging in to mark a group as primary, you are also logged in as a mem

-Out from the Primary Group:e procedure is the same as logging out from a single group (see previous page), excup number is entered.

te: After logging out so the group is no longer marked as primary, you must remain logroup (see page 9).

A SLT User GuideR

A #1975

Y ember. This feature also allows y .

T

T

CD & elease

CD &

ou canou to r

o relea1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

o resu1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

UCD Groups 12/Resume from All Groups

UCD Groups: Release/Resume from All Groups

temporarily release yourself from all of the ACD/UCD groups of which you are a mesume connections with the ACD/UCD groups from which you have been released

se from all ACD/UCD groups: handset.

l feature code #1975.

ten for dial tone.

l activation code .


ng up.

me connection with all ACD/UCD groups: handset.


ten for dial tone.



ng up.

A SLT User GuideR

A #1991

W nd then rejoin when required.

T

T

CD & elease

CD &

hen y

o leav1. Lift

2. Dia

3. Lis

4. Dia

5. Dia

6. Lis

7. Ha

o retu1. Lift

2. Dia

3. Lis

4. Dia

5. Dia

6. Lis

7. Ha

UCD Groups 13/Resume from a UCD Group

UCD Groups: Release/Resume from a UCD Group

our station is a member of a UCD group you can temporarily exit the UCD group a

e a single UCD Group: handset.

l Release/Resume UCD Group feature code #1991.

ten for dial tone.

l your UCD Group number.

l activation code .


ng up.

rn to a single UCD Group: handset.

l Release/Resume UCD Group feature code #1991.

ten for dial tone.

l your UCD Group number.



ng up.

A SLT User GuideW

A #1977

A e Call Center. This information m e types of information that can b

T

U isor for a list of codes).

CD & rap-U

CD &

fter anight in

e sent

o activ1. Aft

2. Lift

3. Lis

4. Dia

5. Lis

6. Dia

7. Lis

8. Ha

se thi

UCD Groups 14p Code - for ACD Group

UCD Groups: Wrap-Up Code - for ACD Group

ACD incoming call has been completed, information about the call can be sent to thclude whether or not the customer is satisfied, or the origin of an incoming call. Th

to the Call Center and the relevant codes are defined system-wide.

ate the Wrap-Up Code:er the ACD call is completed, hang up.

handset.

ten for dial tone.

l Wrap-Up feature code #1977.

ten for dial tone.

l the required wrap-up code (four digits).


ng up.

s table to create a list of Wrap Up Codes and their description (See your superv

Wrap-up Code Description

A SLT User GuideW

A #1976

W onsecutive ACD/UCD calls. T nt to utilize the Wrap-Up code w

T

T

CD & rap-U

CD &

rap-Uhe timithout

o activ1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

o canc1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

UCD Groups 15p Time On/Off

UCD Groups: Wrap-Up Time On/Off

p time provides an idle ACD/UCD group member with a time-out period between ce-out period is determined for each group, system-wide. This feature allows an age interfering with outside calls.

ate Wrap-Up Time: handset.

l Wrap-Up Time feature code #1976.

ten for dial tone.

l activation code .


ng up.

el Wrap-Up Time: handset.

l Wrap-Up Time feature code #1976.

ten for dial tone.



ng up.

A SLT User Guide

A #11, # 1, or 1

UTS

ctivatio

ctiva

se the he follee you

n Code 16

tion Code

Activation code as required when programming features. owing symbol in this manual indicates an activation code: r system manager, as to which activation code is used in your system.

A SLT User GuideP

A 1

WwomftrsaTT

T

T

Source Station(Passcode)

- Dial Number- SLT Definition- COS- Private Library- Message indication- Group Membership

Swapping:

o Set Relocate activation the Destination station

rce station's passcode to entered

ning on page 18.

uto Seerman

uto S

hen dithin tther SLember

acilitataditiontation wnd deshe Auhe pho

o activ1. Lift

2. Lis

3. Dia

4. Dia

5. Lis

6. Dia

7. Ha

o reveReloc

1. N

t Relocate 17ent

et Relocate: Permanent

efined for permanent relocation, allows you to swap phones he same Coral system by assigning one SLT the profile of the T, and vice versa. All the phone’s properties, numbering, ship in groups, etc. are automatically exchanged. This feature es the phone relocation procedure, eliminating the need for al phone moves that involve physical disconnection of the ires and reconnection them at another location. Both source

tination phones (see figure) should be SLTs. to Set Relocate is activated at the destination station. ne swap holds until a reverse swap is performed.

ate from the destination station: handset and dial Auto Set Relocate feature code.

ten for dial tone.

l your (source) station number and Listen for dial tone.

l your (source) passcode (four digits).

ten for dial tone.

l activation code (no confirmation tone is heard).

ng up. The station initializes with the source profile.

rse phone relocation:peat the above procedure from your original source ation.

ot applicable for Coral Teleport FXS IP-SLT

Destination Station

1. Aut from

2. Sou be

WARNING: See war

A SLT User GuideT

A 1

W sion from one location to aA embership in groups, etc. with a hone acquires the full profile of thT ed numbers and to reset p LT available from your Coral sTTR••

Tt.

be sent to the local cal system administrator to E911 Center.

uto Seempor

uto S

hen dnother,ctivati

nothere desthe Aureviouystem he Auhe temeactiv

AutExc

o activRe

W

1. N

t Relocate 18ary

et Relocate: Temporary

efined for temporary relocation, this feature allows a temporary move of your exten while preserving your extension's original setup. ng Auto Set Relocate exchanges all of your (source) phone's features, numbering, m (destination) phone within the same Coral system. As this takes place, the source pination phone, and vice versa. to Set Relocate spares you the inconvenience of having to re-enter all the stored spesly defined features at your temporary location. This feature allows you to use any Swhile keeping your unique extension dial number. to Set Relocate is activated at the destination station. porary phone swap is automatically reversed at midnight.

ating Auto Set Relocate at the already swapped destination station causes:omatic cancellation of the first relocationhange of the new (third user's) phone profile with the destination phone profile

ate from the destination (new) location:peat the activation procedure described on page 17 for Auto Set Relocate Permanen

ARNING: When invoking the Auto Set Relocate feature, incorrect information mightEmergency or E911 Center. Before activating this feature, contact your loensure that your new and current system profiles are compatible with the

ot applicable for Coral Teleport FXS IP-SLT

Auto S SLT User GuideTempo

Auto S

To can1. Lif

2. Di

3. Lis

4. Di

5. Lis

6. Di

7. Lis

8. Di

9. Ha

10. T

et Relocate 19rary

et Relocate Temporary

cel from the destination (new) location:t handset.

al Auto Set Relocate feature code.

ten for dial tone.

al your (source) station number.

ten for dial tone.

al your source passcode (four digits).

ten for dial tone.

al cancellation code (no confirmation tone is heard).

ng up.

he destination station reinitializes with its original profile.

B SLT User Guide

B

A ght or might not simultaneously r member. Any keyset (FlexSet, D nal member can join, when the oC arious destinations. The s arding. Calls from Internal a Forwarding on page 31). P rivate speed call library, D ss Group itself for external c

T

oss Gr

oss G

Boss Ging, as KT, T2riginal alls arr

ystem cnd ExteossibleVMS p

alls). (S

he foll

oup 20

roup

roup is a number of stations operating together in which the individual stations midefined by the system per Boss Group. Arriving calls can be answered by any group07M or T208M) group member can join a conversation; however, only one additiogroup member is not in privacy mode.iving at your boss group can be forwarded, according to certain criteria, to ring at van distinguish between calls arriving from an internal or external source when forwrnal sources can be forwarded to different destinations (See Internal/External Call forward destinations are operator, station/group, external number via public and pre-recorded message, UNA/central bell, group call, or network number (and the Boee page 22 for forwarding procedure).

owing Boss Group features are available: FEATURE ............................................................................PAGECALL FORWARD.................................................................... 21EXCLUSIVE HOLD................................................................. 23PRIVACY................................................................................. 24

B SLT User GuideC

B See Table 1

A nation can call back or return cB up lines are all busy.N f your Boss Group lines has bT determined by the system. The s 0pm and 12:30pm and between 6 to specify the system-defined ti

oss Gall For

oss G

ll Callalls to usy: Fo Anseen animed: ystem :00pmme pe

roup 21ward

roup: Call Forward

s: Forwards all your incoming Boss Group calls to a selected destination. The destiyour group, and outgoing calls can still be placed from within the group.orwards your incoming boss group calls to another destination when your Boss Grower: Forwards your incoming Boss Group calls to another destination when none oswered within a system-defined number of rings.Forwards your incoming Boss Group calls to another destination, for a time period defined time can include up to two separate time periods, for example, between 12:0 and 6:30pm, your calls can be forwarded to the group secretary. Use the form belowriods.

Time Period From To

1st

2nd

Table 1: Boss Group Call Forward Codes

Call Forward Type

Feature Codes

Internal and External Calls

External Calls Only

All #168 #17707

Busy #167 #17706

No Answer #169 #17708

Timed #1984 #17709

Boss G SLT User GuideCall Fo

Boss

To acti1. Lif

2. Di

3. Lis

4. Di

5. Di

6. Ha

To can1. Lif

2. Di

3. Lis

4. Di

5. Di

No ed by Class of Service). In group.

roup 22rward

Group Call Forward

vate Call Forward:t handset

al the appropriate Call Forward feature code (see Table 1 on page 21).

ten for dial tone.

al your boss group number.

al the destination number where calls are to be forwarded.

ng up.

cel Call Forward:t handset

al required call forwarding feature code (see Table 1 on page 21).

ten for dial tone.

al your boss group number.

al cancellation code .

te: Should you hear the reorder tone, Call Forward is denied at your station (as definorder to use this feature, ask the attendant to activate Call Forward for your boss

B SLT User GuideE

B #187

A sures that a call placed on hold c xclusive Hold is activated, it r n hold can be retrieved by any o

T

T

oss Gxclusiv

oss G

s a Boan be remainsther m

o activ1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

o canc1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

roup 23e Hold

roup: Exclusive Hold

ss Group member you can put your telephone into an Exclusive Hold mode. This enetrieved only at the telephone where Exclusive Hold was originally placed. Once E permanently in effect until cancelled. If Exclusive Hold is cancelled, the call put oember of your Boss Group, (See Hold on page 74).

ate Exclusive Hold for all calls: handset.

l Exclusive Hold feature code #187.

ten for dial tone.

l activation code .


ng up.

el Exclusive Hold: handset.

l Exclusive Hold feature code #187.

ten for dial tone.



ng up.

B SLT User GuideP

B #186 or #6

U cidentally joining your current c

T

T

oss Grivacy

oss G

se theonvers

o activ1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

o canc1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

roup 24

roup: Privacy

Boss Group Privacy feature to prevent other members of your Boss Group from acation.

ate Privacy for all calls: handset.

l Privacy feature code #186.

ten for dial tone.

l activation code .


ng up.

el Privacy: handset.

l Privacy feature code #186.

ten for dial tone.



ng up.

B SLT User Guide

B Hookflash 3

T

T

T

reak-In

reak-

his fea

o brea1. Ho

2. Dia

Not

o relea1. Ha

25

In

ture allows an authorized user to break into an established two-party call.

k into a busy conversation:okflash.

l Break-In code 3.

e: Both conversing parties hear the Break-In warning tone.

se Break-In (break-out):ng up.

B SLT User Guide

B Hookflash

Y ed through your Class of S

BT hile switching between the two c conversation.

CT old. After consultation is c

TT s can converse in a three-way p

CT ay call, effectively turning the c are).

CT conference by hookflashing w y. The second hookflash allows y hookflash places you in a three-w

roker/C

roker

our telervice.

roker his feaalls. Th

onsulthis feaomplet

hree-Whis feaarty co

ontinuhis feaall into

ombinhis feahile inou to spay con

onsult./3-Way Conf. Call/Contin. Conf 26

/Consult./3-Way Conf. Call/Contin. Conf

ephone can be set up to use only one of the following three party functions, as defin

Call: ture allows you to put a call on hold and then converse privately with a third party, we party not in conversation is automatically put on hold and cannot hear any other

ation Call:ture allows you to consult with a third party while the original caller is placed on he the two original parties are reconnected and the consulted party is then released.

ay Conference Call: ture allows you to bring a third party into an ongoing conversation. All three partienference.

ous Conference: ture allows an authorized user to continue adding participants to an established 3-w a multi-party conference call (up to 6 or 15 members, depending on system hardw

ation Consultation/Broker/Three-Way Conference Call:ture allows you to change a conversation from broker to consultation to three-way conversation. The first hookflash allows you to converse privately with a third parteak privately with the original party, while the third party is put on hold. The third

versation with all parties.

Broker SLT User Guide

Broke

All the

To acti1. Ho

2. Di

3. Ho

4. W

To acti1. Ho

2. Di concluded

3. Ho

To acti1. Ho

2. Di

3. Ho

To add1. Ho

2. Di

3. Ho

/Consult./3-Way Conf. Call/Contin. Conf 27

r/Consult./3-Way Conf. Call/Contin. Conf

following features are activated during an established call:

vate a Broker Call:okflash.

al the third party and wait for an answer.

okflash to alternate between parties (any number of times).

hen you hang up, the other parties remain in conversation.

vate a Consultation Call:okflash.

al the number of the person you wish to consult with, then when your conversation is

okflash to return to original call (the consulted party is released).

vate a Three-Way Conference Call:okflash.

al the third party number. When the party answers.

okflash for Three-Way Call.

members to a Three-Way Conference Call:okflash.

al the additional party number and wait for an answer.

okflash - new party added to the multi-party (Continous Conference) call.

Broker SLT User Guide

Broke

To acti1. Ho

2. Di

3. Ho

4. Ho

/Consult./3-Way Conf. Call/Contin. Conf 28

r/Consult./3-Way Conf. Call/Contin. Conf

vate combination of Consultation/Broker/Three-Way Conference Call:okflash.

al the third party number and wait for an answer.

okflash - third party put on hold. When you have concluded your private conversation

okflash to complete a Three-Way Conference Call.

C SLT User Guide

C See Table 2

C the state of the terminal (all, b l or external source when f ions. Possible forward d library, DVMS pre-recorded m al calls).

C• all back or return calls to your

ting the handset, to indicate that

• y.• wer within a system-wide

• phone is busy, or when you do

• nplugged.• ned by the system. The system

for the time period definitions. an be forwarded to the group

all For

all Fo

alls arrusy, noorwardestinatiessage

all ForAll:telepWhethe sBusNo AdefiBusnot aUndTimdefiFor secr

ward 29

rward

iving at your station can be forwarded to ring at various destinations, depending on answer, timed). Your phone can distinguish between calls arriving from an internaing. Calls from Internal and External sources can be forwarded to different destinatons are operator, station/group, external number via public and private speed call , UNA/central bell, group call, or network number (and the station itself for extern

warding Options Forwards all your incoming calls to a designated destination. The destination can chone, and you can still place outgoing calls from your telephone.n Call Forward All is activated at a station, a distinctive dial tone is heard, when liftation has been forwarded.

y: Forwards your incoming calls to another destination when your telephone is busnswer: Forwards your incoming calls to another destination when you do not ans

ned period.y/No Answer: Forwards your incoming calls to another destination when your telenswer within a predefined number of rings. efined: Forwards your incoming calls to another destination when your station is ued: Forwards your incoming calls to another destination, for a time period determined time can include up to two separate time periods. See your system administratorexample, between 12:00pm and 12:30pm and between 6:00pm and 6:30pm, calls cetary.

Time Period From To

1st

2nd

Call Fo SLT User GuideCall Fo

Call F

rward 30rward

orward Call Forward

Table 2: Call Forward Codes

Call ForwardType

Internal and External Calls

External Calls Only

All #141 or #8 #17702

Busy #140 #17701

No Answer #142 #17703

Busy/No Answer #147 or #2 #17705

Timed #1985 #17704

Undefined #17717 N/A

Call Fo SLT User Guide

Call F

InternaIn addi ations based on the incoming call sou , on no answer, etc.). The Interna

••• station• station

For Exa :

t Call Destination

Case o External Calls Go To:

1 n Your own Station

2 Destination X

3 n Destination Y

4 Destination Y

5 Your own Station

Possib call library, DVMS pre-recordPossib rding of internal calls to anothe

rward 31

orward

l/External Call Forwardingtion to the different call forwarding options, you can set different call forward destinrce: external or internal callers, for each forwarding feature (forward all, when busyl/External Call Forwarding allows: Forwarding internal and external calls to the same destinationForwarding internal and external calls to different destinationsForwarding internal calls only, while allowing external calls to continue ringing at yourForwarding external calls only, while allowing internal calls to continue ringing at your

mple, the Call Forward All feature is used to demonstrate the different possibilities

Forward Option Resultan

Call Forward All (#141) Set To:

Call Forward External (#17702) Set To:

Internal Calls GTo:

Feature not set and Feature not set Your own Statio

Destination X and Feature not set Destination X

Feature not set and Destination Y Your own Statio

Destination X and Destination Y Destination X

Destination X and Destination Y (programmed as Your own Station)

Destination X

le destinations for X are: operator, station/group, external number via public and private speed ed message, UNA/central bell, group call, or network number.le destinations for Y are the same as for X, plus your own station number, thus facilitating forwar destination, while retaining external calls at your own station, as shown in Case 5.

Call Fo SLT User Guide

Call F

To set 1. Lif

2. Di

3. Lis

4. Di

5. Lis

6. Ha

To can1. Lif

2. Di

3. Lis

4. Di

5. Lis

6. Ha

No Class of Service).

rward 32

orward

Call Forward:t handset.

al the required Call Forward feature code (see Table 2 on page 30).

ten for dial tone.

al the destination number where calls are to be forwarded.


ng up.

cel Call Forward:t handset.

al the required Call Forward feature code (see Table 2 on page 30).

ten for dial tone.

al the cancellation code .


ng up.

te: If you hear a Reorder Tone, Call Forward is denied at your station (as defined by

C SLT User Guide

#1444

T led party for external calls (as w system to either restrict or d a per-call basis, if permitted by C

T

aller ID

Calle

he Calell as iisplay yOS.

o dial 1. Lift

2. Dia

3. To

4. To

5. Ma

Control 33

r ID Control

ler ID Control feature allows you to show or hide your telephone number to the calnternal calls, depending on system-wide settings). Your telephone is pre-set in the our Caller ID to the called party. You can use this feature to override this setting on

using Caller ID Control: handset.

l Caller ID Control feature code #1444.

display your Caller ID, dial activation code .

hide your Caller ID, dial cancellation code .

ke call as required.

C SLT User GuideC

C Hookflash 2, #176

W is busy, you can request that the s vailable. See also Camp-On on p

T

T

T

amp-Oall Bac

amp

hen aystem age 36

o Cam1. Ho

2. Dia

3. Lis

4. Ha

o Cam1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

o canc1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

n 34k

-On:Call Back

station or a network destination is busy or does not answer, or when an outside line automatically call you back when the required destination number or outside line is a.

p-On to a ringing/busy station or busy outside line:okflash.

l 2.


ng up. Your telephone rings when the station or outside line is available.

p-On to a destination from an idle station: handset.

l Camp-On Call Back feature code #176.

ten for dial tone.

l destination number.


ng up. Your telephone will ring after the camped-on port is available.

el Camp-On before you are called back: handset.

l Camp-On Call back feature code #176.

ten for dial tone.



Camp- SLT User GuideCall Ba

Camp

6. Ha

No ed on is cancelled. Repeat the mber each time.

activation.

When y1. Lif

oShDiDi

No

When y1. Lif

oShDi

No

On 35ck

-On Call Back

ng up.

tes: 1) If you have camped on to a number of destinations, the oldest number campprocedure as many times as required to cancel the next oldest camped on nu

2) Camp-On is automatically cancelled after a system-wide defined period after

our telephone rings (required trunk now idle):t your handset, listen for the outside dial tone rould you hear inside dial tone,

al 2 to initiate outside call.al required outside number (not required for routing access dialing).

te: The way in which you answer a Camp-on Call Back is defined system-wide.

our telephone rings (destination station now idle):t your handset (requested station immediately rings)r ould you hear distinctive dial tone,

al 2 to initiate ringing.

te: The way in which you answer a Camp-on Call Back is defined system-wide.

C SLT User GuideO

C Hookflash 8

U g tone to the busy party. When y

T

amp-Off-Hoo

amp

pon hou app

o Cam1. Ho

2. Dia

3. Lis

4. Wa

n 36k (Call Waiting/Call Offer)

-On: Off-Hook (Call Waiting/Call Offer)

earing a busy tone from a Coral station, this feature enables you to send a call waitinly this feature you hear a second ringback tone at your telephone.

p-On a busy station while off-hook:okflash.

l 8.

ten for the ringback tone or second ringback tone (defined system-wide).

it for answer.

C SLT User Guide

C #10, # 0, or 0

UTS

ancell

ance

se the he follee you

ation Code 37

llation Code

Cancellation code as required when programming features. owing symbol indicates a cancellation code: r system manager, as to which cancellation code is used in your system.

C SLT User Guide

C 7026→7041

U y internal caller to your station s call.C to indicate your status (or aC ation. Use the Canned M

Canned Messages or Room ge 96), the Canned Message

displaying an unintended

T

anned

anne

se the ees thisanned ny otheontact essag

Not

o activ1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

Messages 38

d Messages

Canned Messages feature to set one of any 16 canned messages for your station. An message displayed on the second line of their station display until you answer the message texts are pre-programmed by your system administrator. They can be usedr pertinent information) to the calling party. your system administrator for the list of canned message texts used in your organize form below to write down the canned messages available at your telephone.es: 1) Check with your system administrator whether your Coral system supports the

Status feature. If your Coral system supports the Room Status feature (see pafeature is unavailable.

2) Ensure that only one Canned Message is turned on. Otherwise, you might becanned message to your caller.

ate or set a Canned Message: handset.

l Canned Message access code.

ten for dial tone.

l ee.


ng up.

Canne SLT User Guide

Canne

To can1. Lif

2. Di

3. Lis

4. Di

5. Lis

6. Ha

d Messages 39

d Messages

cel or reset a Canned Message:t handset.

al Canned Message access code.

ten for dial tone.



ng up.

Canne SLT User Guide

Canne

Text

d Messages 40

d Messages

Table 3: Canned Message - Text and User Access Codes

Canned Message Number Access Code Canned Message

0 7026

1 7027

2 7028

3 7029

4 7030

5 7031

6 7032

7 7033

8 7034

9 7035

10 7036

11 7037

12 7038

13 7039

14 7040

15 7041

C SLT User Guide

C #149

E s for dialing and feature c ix A - Glossary” on page A-1 f

T

T

passcode (see page 89).ut mode.

lass o

lass

ach staapabilior furth

o selec1. Lift

2. Dia

3. Lis

4. Dia

5. Dia

6. Lis

7. Ha

o retur1. Lift

2. Dia

3. Lis

4. Dia

5. Dia

6. Lis

7. Ha

Not

f Service (COS) Switchover 41

of Service (COS) Switchover

tion has a Primary and Secondary Class of Service (COS), which provides the basities for a particular station. You can change from one COS to another. See “Appender details.

t your station’s Secondary COS: handset.

l COS Switchover feature code #149.

ten for dial tone.

l your passcode (four digits).

l activation code .


ng up.

n to your station’s Primary COS: handset.

l COS Switchover feature code #149.

ten for dial tone.




ng up.

es: 1) To perform COS Switchover at your telephone, you must first have a defined 2) The selection of secondary COS is denied when your telephone is in Check O

C SLT User GuideM

C 7098→7099

C ipants are permitted depending o ng telephone conference f• conference. At the designated

conference.• an ongoing conference.• ce.•

T

T

T

onfereulti-Pa

onfe

onferen the seatures

MeetimeProConGro

o join 1. Lift

2. DiaA w

o leav1. Ha

o add 1. Ho

2. Dia

3. HaA w

nce: 42rty

rence: Multi-Party

nce calls allow several users to join a multi-party conversation. Up to 6 or 15 particystem hardware assigned to the conference call. You can use any one of the followi:t-Me Conference: The participants decide on a particular time for commencing the, all participants dial the assigned conference number allowing each one to join the

gressive Add-On: In this type of conference each member is added, as required, to ference Release: An authorized user can release each participant from the conferenup Call: see page 65.

a Meet-me Conference (at the assigned hour): handset.

l assigned conference number 7098-7099.arning tone is heard by all participants.

e a conference:ng up.

a participant to a progressive conference (while connected to station/trunk):okflash.

l assigned conference number 7098-7099.

ng up.arning tone is heard by all participants.

C SLT User GuideR

C #1983

T

C will remove an unidentified member who joined the the conference, and so on. rticipants.

onfereelease

onfe

o relea1. Lift

2. Dia

3. Lis

4. Dia

5. Dia

6. Dia

7. No

8. Ha

AUTI

nce: 43

rence: Release

se a single participant from a conference (authorized user only): handset.

l Conference Release feature code 1983.

ten for dial tone.

l assigned conference number 7098-7099.

l participant number.

l activation code .

confirmation is heard.

ng up.

ON ! If you do not enter the participant number (trunk or station number), youmember from the conference. The first to be removed is always the first conference, the second to be removed is the second member who joinedWhen a member is removed, a warning tone is heard by all remaining pa

D SLT User Guide

D #145

T even when DND is activated at y tivate the DND feature. Only a s

T

T

dset and hearing the distinctive

y Class of Service). In order to

o Not

o No

his feaour statation w

o activ1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

o canc1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

Not

Disturb (DND) 44

t Disturb (DND)

ture enables you to block ringing at your station. You may still place outgoing calls,tion. Any call forwarding to your telephone is automatically cancelled when you acith DND Override privilege can call your station.

ate DND: handset.

l Do Not Disturb feature code #145.

ten for dial tone.

l activation code .


ng up.

el DND: handset.

l Do Not Disturb feature code #145.

ten for dial tone.



ng up.

es: 1) You may check to see if your phone is set to Do Not Disturb by lifting the handial tone.

2) Should you hear the reorder tone, DND is denied at your station (as defined buse this feature, ask the attendant to activate DND at your station.

D SLT User Guide

D Hookflash 3

D ions that are idle, but have been s e applied and your call can be p

T

o Not

o No

ND Ovet to Dout throu

o over1. Ho

2. Dia

3. Lis

4. Wa

Not

Disturb (DND) Override 45

t Disturb (DND) Override

erride can only be utilized by an authorized user. This feature can be applied to stat Not Disturb. After dialing a station and receiving the reorder tone, override can bgh to the station.

ride Do Not Disturb status:okflash.

l override code 3.

ten for the ringback tone.

it for answer.

e: The override feature uses the same feature code as Break-In.

E SLT User Guide

E #170

E tation in the system. This f

T

Class of Service).

ode (see page 89).

pleted the telephone returns to

xecutiv

xecu

xecutiveature o

o activ1. Lift

2. Dia

3. Lis

4. Dia

5. Dia

6. Lis

7. Dia

Not

e Privilege 46

tive Privilege

e Privilege allows you to use the features available at your station from any other sperates for a single call.

ate Executive Privilege: any system station telephone handset.

l Executive Privilege feature code #170.

ten for dial tone.

l your own station number.



l the required number.

es: 1) Some telephones may be denied the Executive Privilege feature (defined by

2) In order to use Executive Privilege your station must be defined with a passc

3) Executive Privilege remains in effect for a single call only. Once the call is comits original Class of Service.

F SLT User Guide

F Hookflash #150

T n types of features that are a BX, or another Coral system. I

F

T

IU hone system:_ _______________________ _______________________ _______________________ _______________________ _______________________ _______________________ ______________________

lash (C

lash (

he Flasvailabln certai

lash ca

o Flas1. Ho

2. Dia

n casesse the __________________________________________

alibrated Opening) On Trunk 47

Calibrated Opening) On Trunk

h feature sends a signal through the system to trunk lines in order to operate certaie on the second system. The second system may be a telephone switching center, PAn countries term “Calibrated Opening” is used in place of “Flash”.

n only be activated while connected to an outside line.

h On Trunk:okflash.

l Calibrated Opening feature code #150.

where this is required, specific instructions are given.following lines to write in the ways in which Flash is used in your company’s telep______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

F SLT User Guide

F #17710, #17711, #17712

CinbadsT“sam

PSTN

ellular

Coral station 1

Coral station 2

lexiCa

lexiC

alls rinternal

e answrrivingestinatitation ahe Flexcourtesystem sncillaryodems

Not

ll 48

all

ging at your Coral station can simultaneously ring at any designated or external phone (e.g. home phone, mobile, second station) and can ered at either phone. Your station can distinguish between calls from an internal or external source when ringing at the remote on (see page 49). Calls can be transferred back to the original nytime during the call.iCall feature is an ideal solution for office applications requiring a

y” telephone, and applications requiring an extension telephone to a tation. The FlexiCall feature may be used also to “semi-connect” devices such as answering machines, fax machines, or data to your station, without using a separate telephone number.es: 1) The remote destination rings even when your station is

disconnected.2) The remote destination does not ring if any of the following

features is activated at your Coral station:• Do Not Disturb• Call Forward All, Call Forward Busy, Call Forward Timed• Auto Answer

3) The remote destination does not ring for the following incoming calls:• Group call• Boss Group call (only the first member of a Boss Group rings)• ELA Group call (only one member of an ELA Group rings)• Bell/UNA • Reminder, Wakeup • Voice Page

CFCNON/OFFENTER

1

4

7

2

5

8

0

3

6

9

Home phone

Cellular phone

FlexiCa SLT User Guide

FlexiC

InternaYou can ng the FlexiCall feature. You can set • All• Int• Ext

ation

Caseternal Calls ring at:

station Remote phone

1

2

3

4

ll 49

all

l/External FlexiCall distinguish between calls arriving from an internal or external source when operati

your phone to send your calls as follows:, internal and external calls ring at your remote phoneernal calls ring at your remote phoneernal calls ring at your remote phone

Table 4: FlexiCall Forward Codes

FlexiCall Option Resultant Call Destin

All(#17710)

Internal (#17711)

External (#17712)

Internal Calls ring at: Ex

Coral station Remote phone Coral

Irrelevant Irrelevant

FlexiCall Type Feature Codes

All #17710

Internal #17711

External #17712


FlexiC

To ope1. Lif

2. Di

3. Lis

4. Di at which calls ring simA r external number (s

5. Lis

6. Ha

To can1. Lif

2. Di

3. Lis

4. Di

5. Lis

6. Ha


ll 50

all

rate FlexiCall:t handset.

al the appropriate feature code (see Table 4 on page 49).

ten for dial tone.

al the remote destination number (internal number or Public/Private Library number), ultaneously with your Coral station.

remote destination can be: an operator, station, network number, UNA/Central Bell, otationary or cellular) via Public/Private Speed Call Library.ten for the confirmation tone.

ng up.

cel FlexiCall:t handset.

al the appropriate feature code (see Table 4 on page 49).

ten for dial tone.



ng up.

tes: Should you hear a reorder tone, FlexiCall is denied at your station (as defined by


FlexiC

ReceivIf your c cellular network), you can answer

No nly after a FlexiCall call is

When y1. An e User Guide).

2. On y of the options described in Ta

ll 51

all

ing calls at an off-site remote destinationremote destination is located outside the enterprise (connected to the PSTN or publi all your incoming calls from your remote destination.te: Your remote off-site (non-Coral) phone is activated as a part of the Coral system o

picked up at that phone.

our telephone rings:swer the FlexiCall call as you would answer a regular call. (See your remote telephon

ce you have answered a FlexiCall call at your remote destination, you can activate anble 5, “FlexiCall Options from Remote Destination”.


FlexiC

Place contact.

Trans ination is busy or does not answer)

110.

SwitcConsConfe

epending on your Class of Service in Broker/Consultation/3-Way

Divertstatio

ected and your conversing party is

Acces see page 53.

Divert

our Coral station.

period, the call returns to your

Call RHelp R

de defined Navigator application).

d keyset station).

ll 52

all

Table 5: FlexiCall Options from Remote Destination

Option Dial Description

a new call 1• Your original conversing party is disconnected.

• You hear a dial tone indicating that you can place a call to a newInclude outside line access codes for external numbers.

fer call 2

• A dial tone prompts you to enter the required transfer number.

• Transfer can be screened or unscreened.

• To return to the original conversing party (when the transfer destdial 2 again.For more information on Transfer options, see Transfer on page

h to Broker/ultation/3-Way rence call

2A dial tone prompts you to enter the required third party number. Ddefinitions, one of the three party functions is activated as defined Conference call on page 61.

call to Coral n

3A dial tone prompts you to enter the divert number. You are disconntransferred to the divert number.

Your number is not displayed on the diverted party’s display.

s voice mail/IVR 4 For instructions on accessing voice mail from your remote phone,

call to your station 5You are disconnected and your conversing party is transferred to y

If your station does not answer within the system defined time-out remote phone.

ecording / equesting

6Used to Start/Stop Recording incoming calls (requires a system-wi

Or send Help request (requires a pre-selected system-wide define


FlexiC

To actiYou can r Coral station.

1. An

2. Di

3. Di

4. W

5. Di station’s voice mailbox.

6. Di nize the voice mail (or IVR) co

7. Ch

No mail remote access code.

ll 53

all

vate voice mail/IVR from your remote phone: access your voice mailbox, retrieve messages and setup voice mail options for youswer the remote call.

al 1. Listen for dial tone. Your original party will be released.

al the voice mail (or IVR) dial number.

ait for the automated voice mail answer.

al the voice mail remote access code followed by your station number to access your

al 4 as soon as the Automated voice mail answers. This allows the system to recogmmands.

oose the required option from the voice mail (IVR system) menu.

te: Contact your system administrator for the voice mail (IVR) dial number and voiceUse the table below to record the number and code:

Voice Mail (IVR) Dial Number

Voice Mail Remote Access Code

F SLT User Guide

F #189 / #17713

T put into a Call Forward All s Follow Me options:• all Forward All External is not

• ue ringing at your desk phone

T

re you wish the calls to be

ollow M

ollow

his featate. Fo

Fordefi For

o activ1. Lift

2. Diaforw

3. Lis

4. Dia

5. Dia

6. Lis

7. Ha

e 54

Me

ture allows you to collect your calls from another station. The source station is thenllow Me can be activated only from the new location. You can choose between twowarding all, your internal and external calls to your new location, provided that Cned at your stationwarding only your external calls to your new location, while internal calls contin

Table 6: Follow Me Codes

ate Follow Me: handset at remote location.

l the appropriate Follow Me feature code (see Table 6) from the remote location whearded.

ten for dial tone.

l your own station number.

l activation code .


ng up.

Follow Me Type Feature Codes

All #189

External #17713

Follow SLT User Guide

Follow

To can1. Lif

2. Di

3. Lis

4. Di

5. Di

1. Lis

2. Ha

To can1. Lif

2. Di 30).

3. Lis

4. Di

5. Lis

6. Ha

Me 55

Me

cel Follow Me from secondary location:t handset from any station.

al the appropriate Follow Me feature code (see Table 6 on page 54) from any station.

ten for dial tone.

al your own station number.



ng up.

cel Follow Me from your own station:t handset.

al Call Forward All (or External) feature code #141 (or #17702) (see Table 2 on page

ten for dial tone.



ng up.

F SLT User Guide

F Hookflash 3

T .

T

orced

orced

his fea

o force1. Dia

2. Lis

3. Ho

4. Dia

5. Lis

6. Haor

Ho

Release 56

Release

ture allows an authorized user to release two ports actively connected to each other

Release a Port:l port number.

ten for busy tone.

okflash.

l Break-In code 3.

ten for conversation, then either

ng up if the parties are in conversation and you decide not to release the parties

okflash and hang up in order to force release.

F SLT User Guide

F #17714

T ou to connect an off-site non-C he system. Many of the Coral’s e raries) are available from this o ning the original features of the e

Tvate/Public Library number ord library numbers that

T

Freedom Phone Number

reedom

reedo

he Freeoral phxtensivff-site pxternal

o enabNot

1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

o canc1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

(IRSS) 57

m (IRSS)

dom feature, also known as Individual Remote System Services (IRSS), enables yone (such as your home phone or mobile) to the Coral and make calls from within te features (e.g. transfer, conference call, voice mail, access to public and private libhone. The off-site telephone operates as a virtual station in the Coral network, retai

telephone in addition to the Coral features.

le the Freedom feature (for remote phones providing Caller ID):e: To enable the Freedom feature at your Coral station, you must first program a Pri

with your off-site phone number (see pages 105-108). Use the table below to reccontain your Freedom destinations.

handset.

l Freedom feature code #17714.

ten for dial tone.

l the number of a Private/Public Library defined with your off-site phone number


ng up.

el Freedom destination:. handset.

l Freedom feature code #17714.

ten for dial tone.



ng up.

Private/Public Library Number

Freedo SLT User Guide

Freed

Placing• For e enabled at your Coral station.

See• For dom feature must be enabled

usin

To plac1. Pl

2. Lis

3. Di

4. Lis

5. Di

Po er, or a Coral destination, in y, or voice mail.No l line access code.

6. Lis

7. W

8. Yo

m (IRSS) 58

om (IRSS)

Freedom calls Freedom calls placed from phones that send Caller ID, the Freedom feature must b steps below. Freedom calls placed from phones that do not send Caller ID information, the Freeg the Executive Privilege feature. See page 59.

e a call from a Freedom phone providing Caller ID:ace a call to your Coral station.

ten for a distinctive dial tone.

al your four-digit passcode (if required by Class of Service).

ten for dial tone.

al the required destination number.

ssible destinations include: external number (stationary or cellular), network numbcluding station, trunk/trunk group, dial service, routing access, public/private librartes: 1) If your destination is an external number, it should be preceded by an externa

2) If your destination is voice mail (IVR access code), skip to page 62.

3) If your destination is a FlexiCall All feature, skip to page 63.

4) To enable another Freedom phone, skip to page 64.


ait for an answer.

u can activate any of the options described in the table on page 60.


Freed

To placThis ap and, therefore, cannot be identifi


ode (see page 89).

1. Pl at number).

2. Lis

3. Di

4. Di

5. Lis

6. Di

Po r, or a Coral destination, in y, voice mail.No access code.•••

7. Lis

8. W

9. Yo

m (IRSS) 59

om (IRSS)

e a call from a Freedom phone that does not provide Caller ID:plies for Freedom calls from off-site phones that do not possess a Caller ID numbered by the Coral.tes: 1) Some telephones may be denied the Executive Privilege feature (defined by

2) In order to use Executive Privilege your station must be defined with a passc

ace a call to the Executive Privilege number (contact your system administrator for th

ten for dial tone.

al your own Coral station number.

al your four-digit passcode.


al the required destination number.

ssible destinations can be: external number (stationary or cellular), network numbecluding station, trunk/trunk group, dial service, routing access, public/private librarte: If your destination is an external number, it should be preceded by an external lineIf your destination is voice mail (IVR access code), skip to page 62.If your destination is a FlexiCall All feature, skip to page 63.To enable another Freedom phone, skip to page 64.ten for the ringback tone.

ait for an answer.

u can activate any of the options described in the table on page 60.


Freed

Option

To

Placeact. Your original conversing party

Trans

nsfer can be screened or

n is busy or does not answer) dial

SwitcConsConfe

ending on your Class of Service ultation/3-Way Conference call on

Divertstatio

ted and your conversing party is

Accesmail/I

e page 62.

Call RHelp R

e defined Navigator application).

eyset station).

m (IRSS) 60

om (IRSS)

s available while in an established Freedom call

Dial Description

a new call 1Listen for a dial tone indicating that you can place a call to a new contis disconnected.

fer call 2

• A dial tone prompts you to enter the required transfer number. Traunscreened.

• To return to the original conversing party (when transfer destinatio2 again.

For more information on Transfer options, see page 110.

h to Broker/ultation/3-Way rence call

2 A dial tone prompts you to enter the required third party number. Depdefinitions, one of three party functions is activated, see Broker/Conspage 61.

call to a Coral n

3

A dial tone prompts you to enter a divert number. You are disconnectransferred to the divert number.

Your number is not displayed on the diverted party’s display.

s voice VR

4 For instructions on accessing voice mail from an Freedom phone, se

ecording / equesting

6Used to Start/Stop Recording outgoming calls (requires a system-wid

Or send Help request (requires a pre-selected system-wide defined k


Freed

BrokeWhile e listed below, as defined by your Coral s 3-Way Conf. Call/Contin. Conf on page

To acti1. Di

2. Di

3. Di

4. W

To acti1. Di

2. Di

3. W d party is released.

To acti1. Di

2. Di

3. W

To acti1. Di

2. Di

3. Di

m (IRSS) 61

om (IRSS)

r/Consultation/3-Way Conference callngaged in an established FlexiCall or Freedom call, you can use one of the options

tation Class of Service. For more information on these options, see Broker/Consult./26.

vate a Broker call:al 2.

al the third party and wait for an answer.

al 2 to alternate between parties (any number of times).

hen you hang up, the other parties remain in conversation.

vate a Consultation call:al 2.

al the number of the person you wish to consult with.

hen your conversation is concluded, dial 2 to return to the original call. The consulte

vate a 3-way Conference call:al 2.

al the number of the person you wish to add on to the call.

hen the party answers, dial 2 for a 3-way call.

vate a combination of Consultation/Broker/3-way Conference calls:al 2.

al the third party number and wait for an answer.

al 2. The third party is put on


Freed

4. .W ference call.

To accYou can ur Coral station.

1. Pl

••

2. Di

3. W

4. Di

5. Di ize the voice mail (or IVR) co

6. Ch

No oice mail remote access code.

m (IRSS) 62

om (IRSS)

hen you have concluded your private conversation, dial 2 to complete a 3-way Con

ess voice mail/IVR from your Freedom phone: access your voice mailbox, retrieve messages, and setup voice mail options for yo

ace an Freedom Call:

For a phone that provides Caller ID, repeat steps 1-4 on page 58.For a phone that does not provide Caller ID, repeat steps 1-4 on page 59. al the voice mail (or IVR) dial number.

ait for the automated voice mail answer.

al the voice mail remote access code followed by your station number.

al 4 as soon as the automated voice mail answers. This allows the system to recognmmands.

oose the required option from the voice mail (IVR system) menu.

tes: 1) Contact your system administrator for the voice mail (IVR) dial number and v

2) Use the table below to record that number and code:

Voice Mail (IVR) Dial Number

Voice Mail Remote Access Code


Freed

To acti(For inf

1. Pl

••

2. Di

3. Lis

4. Di t destination.

Po rnal number (stationary or ce

5. Lis

To can1. Re

2. Di

3. Lis

m (IRSS) 63

om (IRSS)

vate the FlexiCall All feature from your Freedom phone:ormation on the FlexiCall feature, refer to FlexiCall on page 48).

ace an Freedom call:

For a phone that provides Caller ID, repeat steps 1-4 on page 58.For a phone that does not provide Caller ID, repeat steps 1-4 on page 59. al the FlexiCall All feature code #17710.

ten for dial tone.

al the destination number. Calls ringing at your desk phone simultaneously ring at tha

ssible destinations are: operator, station, network number, UNA/Central Bell or extellular) via Public/Private Speed Call Libraryten for the confirmation tone.

cel the FlexiCall All feature from your Freedom phone:peat steps 1-3 above.




Freed

To enaNo vate/Public Library number

that contain your Freedom

1. Fr

••

2. Lis

3. Di

4. Lis

5. Di

6. Lis from your newly assigned Fr

To can1. Re

2. Di

3. Lis

m (IRSS) 64

om (IRSS)

ble a new Freedom phone from your current Freedom phone:te: To enable the Freedom feature at your Coral station, you must first program a Pri

with your off-site phone number. Use table on page 57 to record Library numbersdestinations.

om your current Freedom phone, place a call to your Coral station:

For a phone that provides Caller ID, repeat steps 1-4 on page 58.For a phone that does not provide Caller ID, repeat steps 1-4 on page 59. ten for dial tone.

al Freedom feature code #17714.

ten for dial tone.

al a Private/Public Library number defined with your new off-site phone number.

ten for the reorder tone. You are now disconnected. You can now access your stationeedom phone.

cel the Freedom feature from an Freedom phone:peat steps 1-4 above.


ten for a short burst of confirmation tone. Freedom is cancelled at your station.

G SLT User Guide

G

G f up to 250 participants at a ti umbers.T•• nts are added by the Group Call

W i.e. answers the incoming g e.U turbing the conference.D n activating the group call, and b members may be blocked from jo ked to those users that are not li d, the non-registered members m a registered member.TP ode in which they can only hear o e right to speak. Other p et in the Group Call definitions.A

roup C

roup

roup Cme. Grwo diff

PresTeminiti

hen a roup cananswependiy all thining tsted onay joinhe conarticipathers alarticipan auth

alls (Conference) 65

Calls (Conference)

alls, each with its unique dial number, are conference calls allowing participation ooup Call members can be internal stations or external numbers via Public Library nerent types of Group Calls are offered: et Group Calls comprised of pre-defined membersporary (Add-On) Group Calls containing no predefined members, where participaator. Group Call is placed, all member stations ring. As a member joins the conference (ll ring), all actively participating members can be alerted by a defined warning tonered stations continue ringing until the defined time-out period expires, without disng on the system settings, a warning tone may be heard by a conference initiator upoe participants every time a participant joins or leaves an ongoing conference. Grouphe conference once the ringing has stopped. The conference may, if desired, be loc the system as the conference registered members. When a Group Call is not locke an ongoing conference by dialing the Group Call access code, or be connected by

ference is controlled by the user defined as the Group Operator.nts may join a conference with the ability to speak, or they may join in the mute mlowed to speak. In case of a muted conference, only the Group Call initiator has thnts can be granted permission to speak by The Group Operator. These options are s

orized user can force release a participant or terminate an entire conference.

G SLT User GuideG

G

T

roup Croup C

roup

he foll

alls (Conference) 66all Features

Call Features

owing Group Call features are subdivided into the topics listed below:FEATURE ............................................................................PAGEPRESET CONFERENCE ACTIVATION ............................... 67TEMPORARY CONFERENCE ACTIVATION....................... 68JOINING .................................................................................. 69ADDITION OF PARTICIPANTS............................................. 70SUBMITTING REQUEST TO SPEAK ................................... 71FORCED RELEASE OF A PARTICIPANT ........................... 72FORCED RELEASE OF AN ENTIRE GROUP CALL .......... 73

G SLT User GuideP

G 5600→5849

P ultaneously when an assigned G istered members by dialing an a ration.

T

mber answers.

U

roup Creset C

roup

reset Group C

ccess c

o call 1. Lift

2. Di

3. Al

4. W

5. St

se the

alls (Conference) 67onference Activation

Calls: Preset Conference Activation

roup Calls are comprised of a number of specified members whose stations ring simall number is dialed. This feature allows a conference initiator to contact all the regode. The maximum number of participants is 100, depending on the system configu

a preset group: handset.

al the Group Call access code.

l the member stations start ringing.

ait for members to join, hear a warning tone (if defined system-wide) every time a me

art speaking.

following form to write in your group numbers and destination.

Zone/Area/Members Access Code

G SLT User GuideT

G #1449

T dd-On) Group Call by adding p ing no preset members are d ry Group Call may include in set group calls may be joined to a

T

he system configuration).

aling cancellation code .

mber answers.

roup Cempor

roup

he Temarticipefinedternal

Tempo

o call 1. Lift

2. Dia

3. Lis

4. Dia

5. Dia

6. Wh

7. Wh

8. All

9. W

10. S

No

alls (Conference) 68ary Conference Activation

Calls: Temporary Conference Activation

porary Conference feature allows an authorized user to establish an Temporary (Aants as the conference is being set up. For this purpose, vacant Group Calls contain system-wide. The Group Call initiator adds members from their station. A Tempora stations and/or external telephone numbers via a public speed call library. A few prerary Group Call via Public Libraries.

a temporary group: handset.

l Add-On Group Call feature code #1449.

ten for dial tone.

l the Group Call access code.

l required stations and/or Public Libraries (up to 5 or 14 destinations, depending on t

ile entering participants, you can erase the last entered participant from the list by di

en the list of participants is completed, dial activation code .

the called stations start ringing.

ait for members to join, hear a warning tone (if defined system-wide) every time a me

tart speaking.

te: For Group Call access code, see table on page 67.

G SLT User GuideJ

G 5600→5849

R onference is not locked against n de or can be transferred to the g

T

T

usy tone is heard.

T

roup Coining

roup

egisteon-regroup c

o join 1. An

A w

o join 1. Lift

2. DiaA w

No

o leav1. Ha

A w

alls (Conference) 69

Calls: Joining

red members join a conference by answering the incoming group call. Provided the cistered participants, they can join the conference by dialing the group call access coall by an authorized user (see page 70).

a group while your phone is ringing:swer the group call.arning tone is heard by all established participants (if defined system-wide).

an ongoing group call (after station has stopped ringing): handset.

l the Group Call access code.arning tone is heard by all participants (if defined system-wide).

te: When the group is defined as blocked against joining an ongoing conference, a b

e a conference:ng up.arning tone is heard by all participants (if defined system-wide).

G SLT User GuideA

G 5600-5849

A ature allows a user engaged in a c enabled when the Group Call is n not restricted.

T

one of the conversing parties sfully, while the non-versing parties are

onference, both conversing

roup Cddition

roup

llows onversot lock

o add While1. Ho

2. Lis

3. DiA w

4. Bo

No

alls (Conference) 70 of Participants

Calls: Addition of Participants

an authorized user to transfer a new participant to an established conference. The feation to add his/her conversing party to the ongoing conference. The feature can be ed against non-registered participants, and connecting to the ongoing conference is

an additional participant to an ongoing group call: connected to a station/trunk:okflash.

ten for dial tone.

al the Group Call access code.arning tone is heard by all participants (if defined system-wide).th the new participant and yourself are connected to the group call.

tes: 1) When the group is defined as locked against non-registered participants, and is not registered, the reorder tone is heard. The registered party joins succesregistered party is disconnected. If neither are registered members, both condisconnected.

2) When the group is defined such that no new participant can join an ongoing cparties are disconnected. The busy tone is heard.

G SLT User GuideS

G

M ach other, or in the mute mode. I efined as Group Operator can gT st is submitted while your c

T

roup Cubmitt

roup

emben case rant thhis feaurrent

o send1. Ho

2. Co

3. Wa

alls (Conference) 71ing Request to Speak

Calls: Submitting Request to Speak

rs may be admitted to participate in a Group Call with the ability to speak and hear eof a muted conference only a Group Call initiator has the right to speak. The user de right to speak to other participants.ture allows you to request permission to speak from the Group Operator. The requeconference is in progress, without disturbing it.

a request to speak to the Group Operator:okflash.

ntinue attending the current conference.

it for the Group Operator to ask you to speak.

G SLT User GuideF

G #1446

T onference.

T

roup Corced

roup

his fea

o relea1. Lift

2. Dia

3. Lis

4. Di

5. Di

6. Ha

alls (Conference) 72Release of a Participant

Calls: Forced Release of a Participant

ture allows an authorized user, from idle, to release a participant from an ongoing c

se a single participant: handset.

l the feature code #1446.

ten for dial tone.

al participant number.

al activation code . (No confirmation tone is sounded.)

ng up.

G SLT User GuideF

G #1447

T

T

roup Corced

roup

his fea

o relea1. Lif

2. Di

3. Lis

4. Di

5. Di

6. No

7. Ha

alls (Conference) 73Release of an Entire Group Call

Calls: Forced Release of an Entire Group Call

ture allows an authorized user, from idle, to release an entire Group Call.

se an entire group call:t handset.

al the feature code #1447.

ten for dial tone.

al the access code of the required Group Call.

al activation code .

confirmation tone is heard.

ng up.

H SLT User Guide

H #171 or #4

A y hear any of the following: m

T

T

ically rings back at your station.call, your station is considered .

old

old

callinusic, r

o plac1. Ho

2. Dia

3. Lis

4. Ha

o retur1. Lift

2. Dia

3. Ans

Not

74

g party can be placed on Hold while another call is made. The party put on hold maeorder tone, busy tone or no sound at all, as defined system-wide.

e a call on Hold:okflash.

l Hold feature code #171.


ng up.

n a call placed on Hold: handset.

l Hold feature code #171.

wer the call.

es: 1) The held calls are returned in First In/First Out order.2) If you do not return to the call within a predetermined period, the call automat3) If your telephone is programmed with Hard Hold, when hold is activated on a

busy for additional incoming calls. Outgoing calls, however, can still be made

H SLT User Guide

H

T e are available.

HI -defined destination. This f ition the attendant can cancel th

HU umber within a system-wide d ature cannot be defined at your te feature or set up Hot Line D

T

T

ot Line

ot Lin

he Hot

ot Linmmediaeature ce featu

ot Linpon lifefined lephonelayed

o activ1. Lift

2. The

3. Wa

o activ1. Lift

2. Lis

Not3. Wa

4. Wa

(Immediate/Delayed) 75

e (Immediate/Delayed)

Line provides a direct connection to a predefined destination. Two types of hot lin

e Immediate:tely upon lifting your handset your telephone may be automatically routed to a preannot be defined at your telephone, but is typically defined by the attendant. In addre or set up Hot Line Immediate for other destinations

e Delayed: ting your handset you receive an internal dial tone. However, if you do not dial a ntime-out your telephone is automatically routed to a pre-defined destination. This fee, but is typically defined by the attendant. In addition the attendant can cancel the for other destinations.

ate Hot Line Immediate (when defined at your telephone): handset.

hot line destination telephone rings immediately.

it for answer.

ate Hot Line Delayed (when defined at your telephone): handset.

ten for dial tone.

e: When dial tone is heard, you can dial the other number to override the feature.it for a certain period of time until the hot line destination rings.

it for answer.

L SLT User Guide

L or #143

T memory.

T

re code must be followed by l tone is heard after dialing

ast Nu

ast N

he last

o activ1. Lift

2. Diaor

Pre

Not

mber Redial 76

umber Redial

number dialed over outgoing trunk or internal extension is automatically stored in

ate Coral Last Number Redial: handset.

l feature code #143 or press .

ss the phone’s Redial key (if your phone is equipped with a redial key).

e: When dialing over an outgoing trunk, in some cases the Last Number Redial featua Forced Account code When Forced Account code is required the distinctive dia#143 or pressing .

M SLT User Guide

M

T

.

ne is heard after dialing the

ced Account code before the istinctive dial tone is heard after

immediately towards the

rnal calls. Once the pre-defined

T

aking

aking

o mak1. Lift

2. Dia

3. Dia

Not

o mak1. Lift

2. Dia

3. Lis

4. Wa

Calls 77

Calls

e external or network calls: handset.

l external line code.

l external number.

es: 1) In some systems an outside dial tone must be heard before dialing can begin

2) In some systems using Automatic Routing Selection, inside dial tone or no toexternal line code.

3) In some cases, as defined by Class of Service, dialing must begin with a Foroutside number can be dialed. When Forced Account code is required, the ddialing the external line code.

4) See also Caller ID control on page 33.

5) Pressing [#] after the external number commands the system to send the calldestination without inter-digit delay.

6) Some systems might be programmed with a limit on duration of outgoing extelimit is reached, the call is automatically disconnected.

e internal calls: handset.

l station number.


it for answer.

M SLT User Guide

M #1740

D record when your station rings e stem administrator. When this nDO umber and the time of calls.

T

defined by the l Trace at your station.

T

aliciou

alicio

etails oven if yumber etails originat

o activ1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

Not

o canc1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

s Call Trace 78

us Call Trace

f incoming calls can be recorded using Malicious Call Trace. They are added to theou do not answer. The number of calls stored for your station is defined by your syis exceeded, details of the next call received replace the oldest record.f calls are recorded until you cancel the feature. The details recorded are:ing number (for external calls: ANI if available, else trunk number), your station n

ate malicious call trace: handset.


ten for dial tone.

l the activation code .


ng up.

e: Should you hear a reorder tone, Malicious Call Trace is denied at your station (asClass of Service). To use the feature, ask your Attendant to activate Malicious Cal

el malicious call trace: handset.

l feature code #1740.ten for dial tone.

l the cancellation code .


ng up.

M SLT User Guide

M #1741

T e requested at any time from y

T

available, else trunk number),

subsequent updates.

aliciou

alicio

he malour sta

o print1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

Not

s Call Trace Printout 79

us Call Trace Printout

icious call trace printout shows the calls traced for your station. The printout can btion or from the Attendant.

the malicious call trace record: handset.


ten for dial tone.

l the activation code .


ng up.

es: 1) If the Malicious Call feature is not currently active the reorder tone is heard.

2) The details recorded include the Originating number (for external calls: ANI ifyour station number and the time of the calls.

3) The listing is not deleted when printed out. It can be reprinted later, including

M SLT User Guide

M #175 or #5

M ed either as a Hotline (T••A••

T

T

re code #175 must be

essagAnswe

essa

essagautomahe me

RinDis

waitiPeriIllu

o auto1. Lift

2. Lis

3. Wa

o man1. Lift

2. Lis

3. Dia

4. If y

5. Lis

6. Wa

No

e 80ring

ge: Answering

es can be left by a station caller or voice mail.Retrieving a message can be performtically) or manually. The same answering method is defined system-wide. ssage type for your system can be identified when the handset is lifted as follows:gback tone - Hotlinetinctive dial tone or confirmation dial tone (defined system-wide) - manuallyng message can be indicated in one of two ways:odic ringingminated message waiting lamp (when installed in your telephone).

matically receive Hotline Message: handset.


it for answer.

ually receive Message: handset.


l Message feature code #175.

ou listen for dial tone, dial activation code .


it for answer.

te: If your telephone is not provided with a message waiting lamp, the message featufollowed by dialing an activation code .

M SLT User GuideL

M flash 5, #175 or #5, #1440

T roups, or at network numbers. TT ber. Once the message is left a essage is waiting.

p member only.

T

T

ion is probably not equipped

T

essageaving

essa

ext Mehe orighe text the de

No

o leav1. Ho

2. Dia

3. Lis

4. Ha

o leav1. Lift

2. Dia

3. Dia

4. Lis

5. Ha

No

o canc1. Lift

2. Dia

e 81/Cancellation

ge: Leaving/Cancellation Hook

ssages can be left at any system station equipped with a message lamp, at station ginator of a message can also cancel the message.

t message is comprised of the word “CALL” followed by your station name or numstination station, it lights the station’s Message Lamp indicating that at least one m

te: A message left to a boss group turns ON the message lamp of the first boss grou

e a message when the station/group is busy or does not answer:okflash.

l 5.


ng up.

e a message at a vacant desk or forwarded station (from idle): handset.

l Message feature code #175.

l station, boss group or network number.


ng up.

te: When you try to leave a message at a station, and receive a reorder tone, the statwith a message waiting lamp, or not configured to accept messages.

el a message that you left: handset.

l Message Cancellation feature code #1440.

Messag SLT User GuideLeaving

Messa

3. Di

4. Lis

5. Ha

e 82/Cancellation

ge Leaving/Cancellation

al station or network number.


ng up.

N SLT User Guide

N #192 or 78, #180 or 77

C this feature is activated for in up Pickup and Directed Pickup.

GA ight Answer group pickup f

T

DA feature code and the r

T

ight An

ight A

alls macomin

roup llows y

eature c

o answ1. Lift

2. Dia

3. Ans

irectellows y

equired

o answ1. Lift

2. Dia

3. Lis

4. Dia

5. Ans

Not

swer (Central Bell/UNA Pickup) 83

nswer (Central Bell/UNA Pickup)

y be answered after the attendant leaves or when a central bell is ringing. Normallyg calls during the night answering period. There are two types of call pickups: Gro

Pickupou to pick up any central bell that rings within your pickup group, by dialing the Node.

er incoming calls within your pickup group: handset.

l Night Answer feature code #192.

wer the call.

d Pickupou to pick up any ringing central bell in the system, by dialing the Directed Pickup

bell number.

er a UNA call ringing within the system: handset.

l Directed Call Pickup feature code #180.

ten for dial tone.

l the number of the ringing bell.

wer the call.

e: UNA (Universal Night Answering) Pickup is also known as Bell Pickup.

P SLT User Guide

P 7060→7069

Y er, and then either pick the call u ny one of the following: music, r

T

T

ude both the name of the

the originating station from

age Q

age Q

ou mayp at a deorder t

o plac1. Ho

2. Dia

3. Lis

4. Ha

o pick1. Lift

2. Dia

3. Ansor

Voiper

Not

ueue 84

ueue

place calls on a special type of hold (call park) by using the Page Queue dial numbifferent station or page someone else to pick up the call. The held party can hears aone, busy tone or no sound at all, as defined system-wide.

e a call in Page_Q:okflash.

l a free Page_Q number 7060-7069.


ng up.

-up a call placed in Page_Q: handset of any telephone.

l assigned Page_Q number 7060-7069.

wer the call

ce Page (see Paging on page 85) to announce the call for pick up. Make sure to inclson being notified and the relevant Page_Q number.

e: If the call is not picked up within a predetermined time, it automatically returns to which Page_Q was placed.

P SLT User GuideP

P 7074→7079

W d via a system station. U

T

Access Code

7074

7075

7076

7077

7078

7079

agingublic A

aging

hen ase the

o voic1. Lift

2. Dia

3. An

4. Ha

85ddress

:Public Address

Public Address system is connected to the Coral, voice paging may be accomplishe form below to write in locations or areas and their associated access codes.

e page: handset.

l Public Address Paging access code.

nounce your message.

ng up.

Table 7: Voice Paging - Access Codes

Location/Area

P SLT User GuideV

P Hookflash 6, #191 or #3

Y

T

l system.

T

agingoice (T

aging

ou can

o voic1. Lift

2. DiaorDia

3. Lis

4. Be

5. Ha

No

o voic1. Ho

2. Dia

3. Lis

4. Be

5. Ha

86o Single Keyset)

: Voice (To Single Keyset)

voice page an idle or busy keyset (FlexSet, DKT, T207M or T208M).

e page (from idle): handset.

l Voice Page feature code #191 followed by the keyset dial number.

l a Keyset Voice Page number.

ten for the Voice Page tone.

gin paging when tone stops.

ng up.

te: Each Keyset has a unique Voice Page number, which is defined through the Cora

e page a single Keyset that is either busy or does not answer:okflash during the call.

l Voice Page code 6.



ng up.

P SLT User GuideZ

P 7300→7309

Y a zone, area or dispersed within y r company and their associated a

T

rea ACCESS CODE

7305

7306

7307

7308

7309

agingone (T

aging

ou canour coccess c

No

o oper1. Lift

2. Dia

3. Lis

4. Be

5. Ha

1.

2.

3.

4.

5.

87o Keyset Group)

:Zone (To Keyset Group)

page a preprogrammed group of keysets (FlexSet, DKT, T207M or T208M) within mpany. Use the form on this page to write in the various paging zones or areas in youodes.te: Only idle keysets can receive a page.

ate Zone Page: handset.

l the Zone Page access code.



ng up.

Location/Area ACCESS CODE

Location/A

7300 6.

7301 7.

7302 8.

7303 9.

7304 10.

P SLT User Guide

P #183 or 79 or #7

A ut on park can hear one of the f

T

T

first-in, first-out basis (FIFO). However, if multi-parking is ge 84).

atically returns to the originating

ark

ark

llows yollowin

o park1. Ho

2. Dia

3. Lis

4. Ha

o pick1. Lift

2. Dia

3. Dia

4. Ans

No

88

ou to put a call on hold at one station, and pick it up at another station. The party pg: music, reorder tone, busy tone or no sound at all as defined system-wide.

a call:okflash.

l Park feature code #183.ten for the confirmation tone.

ng up.

-up a parked call from another station: handset from any station.

l Park feature code #183.

l station number at which call was parked.

wer the call.

tes: 1) More than one call can be parked at a single station. Calls are retrieved on aThat is, the first parked call (first in) is the first call that is picked up (first out).required it is recommended that the Page_Q feature be used instead (see pa

2) If the parked call is not picked up within a predetermined time, the call automstation from which the park was made.

P SLT User Guide

P #179

Y allows you to operate Phone L asscode can easily be changed. D own telephone.

T

T

ION !

a passcode has been d, the code is known

o you and the system istrator. If you forget the ode you cannot utilize atures that require the Therefore, write your ode number in a secure for future reference.

asscod

assco

ou canock, Eefining

o ente1. Lift

2. Dia

3. Lis

4. Dia

5. Re

6. Lis

7. Ha

o chan1. Lift

2. Dia

3. Lis

4. Dia

5. Dia

6. Re

7. Lis

8. Ha

e 89

de

define a private unique passcode for your station set. The passcode (COS defined)xecutive Privilege, Auto Set Relocate, Freedom (IRSS), or COS Switchover. The p a passcode for the first time or changing a passcode must be performed from your

r your Passcode for the first time: handset.

l Passcode feature code #179.

ten for dial tone.

l your new passcode (four digits).

dial your new passcode.


ng up.

ge Passcode: handset.

l Passcode feature code #179.

ten for dial tone.

l your present passcode (four digits).

l your new passcode (four digits).

dial your new passcode.


ng up.

CAUT

Oncedefineonly tadminpasscthe fecode.passcplace

P SLT User Guide

P #148

Y ur station; however, you can s e it again.

T

T

e.

hone D

hone

ou cantill answ

o lock1. Lift

2. Dia

3. Lis

4. Dia

5. Dia

6. Lis

7. Ha

o unlo1. Lift

2. Dia

3. Lis

4. Dia

5. Dia

6. Lis

7. Ha

Not

ial Lock 90

Dial Lock

lock your telephone in order to prohibit unauthorized persons from dialing from yoer incoming calls. After locking your telephone, you must unlock it in order to us

your telephone: handset.

l Phone Lock feature code #148.

ten for dial tone.


l activation code .


ng up.

ck your telephone: handset.

l Phone Lock feature code #148.

ten for dial tone.


l cancellation code .ten for the confirmation tone.

ng up.

e: You must first define a passcode (see page 89) in order to dial lock your telephon

P SLT User Guide

P #181 or 76, #180 or 77

Y ickup code.

GA by dialing the Group Pickup f

T

DA eature code and the required te

T

ickup:

ickup

ou may

roup llows y

eature c

o answ1. Lift

2. Dia

3. Ans

irectellows ylephon

o answ1. Lift

2. Dia

3. Lis

4. Dia

5. Ans

Group, Directed 91

: Group, Directed

answer other ringing system stations either by using a Group Pickup or Directed P

Pickupou to pick up any telephone that rings within your pre-programmed pickup group, ode.

er a call within your Pickup group: handset.

l Group Call Pickup feature code #181.

wer the call.

d Pickupou to pick up any ringing telephone in the system, by dialing the Directed Pickup fe number.

er any call within the system: handset.

l Directed Call Pickup feature code #180.

ten for dial tone.

l the number of the ringing phone.

wer the call.

R SLT User Guide

R

Y r system manager).

Wrer).

CYW not choose to hide his number a the User ID of the caller if it is aS and outgoing (or solely inF

eceivin

eceiv

ou can

hen y1. An

Not

aller IDour telhen yo

nd if thvailablome dicominor mor

g Calls / Answering Calls 92

ing Calls / Answering Calls

distinguish between internal and external calls by their ringing cadences. (See you

our telephone rings:swer the incoming call. (See your telephone User Guide, supplied by the manufactu

es: 1) See also Waiting Calls Receiving, on page 111.

2) See also Second Party's Speaker Status, on page 99.

Display Unitephone may be equipped with a Caller ID display. u receive a call, the caller's phone number is shown on the screen, if the caller did

e network supports the Caller ID feature. The phone displays both the Caller ID ande. Call waiting information is not supported. splay models provide a call log option that allows you to view a record of incomingg) calls that were handled by your phone. The calls are sorted by date and time.e information refer to the Caller ID display unit Operation Guide.

R SLT User Guide

R 7086 → 7091

Y ternal alarm, or electric locks. T es of external devices that are in

T

T and Relay Codes

Relay Code

7086

7087

7088

7089

7090

7091

elay (A

elay

ou canhese destalled

o switc1. Lift2. Dia

3. Lis4. Dia

5. Lis

6. Ha

o switc1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

ccessory) 93

(Accessory)

switch a relay On or Off in order to activate certain external devices, such as an exvices are installed by your organization. Use the form below to write down the typ and their associated codes.

h on a relay: handset.l Relay code.

ten for dial tone.l activation code .


ng up.

h off a relay: handset.

l Relay code.

ten for dial tone.



ng up.

List of External Devices

External Device

1.

2.

3.

4.

5.

6.

R SLT User Guide

R #172

Y lephone rings three more times, a ered by repeating the procedure f

T

minder time list is empty.)

T

N again after a system-wide

emind

emin

ou cant one mor each

o ente1. Lift

2. Dia

3. Lis

4. Dia

5. Dia(fou

6. Dia

7. Lis

8. Ha

o answ1. Wh2. Lis

3. You

4. Ha

ote: W

er 94

der

program your telephone to ring at a designated time. If you do not answer, your teinute intervals, before the feature cancels. More than one reminder time can be ent time.

r a Reminder time: handset.

l Reminder feature code #172.

ten for dial tone.

l activation code . (In some old versions 14.67 or lower, skip this step when the Re

l in the time you wish to be called.r digits are required [12 hour clock - use leading 0], e.g. 0805 for five past eight).

l 2 for AM or 7 for PM.


ng up.

er a Reminder ring:en the phone rings at the Reminder Call time: Lift handset.


can dial Snooze feature code 4 and listen for the confirmation tone.

ng up.

hen you activate the Snooze feature, Reminder recycles and your telephone ringsdefined time period.

Remin SLT User Guide

Remin

To can1. Lif

2. Di

3. Lis

4. Di

5. Lis

6. Ha

No time to the present hour is ime.

der 95

der

cel a Reminder time:t handset.

al Reminder feature code #172.

ten for dial tone.



ng up.

te: Reminder times must be cancelled one at a time. If you have more than one reminder time programmed, then the closest remindercancelled. You must repeat this procedure to cancel each subsequent reminder t

R SLT User Guide

R 7026→7041

YU ilable with your phone.

r whether your Coral system ports the Canned Messages

T

T

oom S

oom

ou mayse the

Not

o activ1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

o canc1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. Ha

tatus 96

Status

turn on or off any one or more, of 16 room status choices for your station. form on the next page to list the various room statuses and related access codes avae: This feature is applicable for Hotel/Motel use. Check with your system administrato

supports the Room Status or Canned Messages feature. If your Coral system supfeature (see page 38), the Room Status feature is unavailable.

ate or set the Room Status: handset.

l Room Status access code.

ten for dial tone.

l activation code .


ng up.

el or reset the Room Status: handset.

l Room Status access code.

ten for dial tone.



ng up.

Room SLT User Guide

Room

Status 97

Status

Room Status Numbers and Access Codes

Room Status # Access Code Name

0 7026

1 7027

2 7028

3 7029

4 7030

5 7031

6 7032

7 7033

8 7034

9 7035

10 7036

11 7037

12 7038

13 7039

14 7040

15 7041

S SLT User Guide

S #196 or #9

AA•••

T

T

d Account code. When Forced

ntil another number is saved by

aved N

aved

n exter numb

duriwhewhe

o save1. Ho

2. Dia

3. Lis

4. Co

o redia1. Lift

2. Dia

No

umber/Repeat Number 98

Number/Repeat Number

nal number that you have dialed can be stored in memory and called later. er can be saved ng a conversationn you hear a busy tonen the dialed number is not answered.

a number:okflash.



ntinue with the call or hang up.

l the Saved Number: handset.


tes: 1) In some cases the Saved Number feature code must be followed by a ForceAccount code is required a distinctive dial tone is heard after dialing #196.

2) As opposed to Last Number Redial, the Saved Number remains in memory urepeating the above procedure.

S SLT User Guide

S

T M) party you are conversing w se present in the second party’s r ey switch to Speaker mode dT hoose to refrain from p

lexSet, DKT, T207M or

DA•••

econd

econ

his feaith is a

oom. Auring aherefoubliciz

Not

etectio speak

WheWheDur

Party’s Speaker Status 99

d Party’s Speaker Status

ture alerts you when the loudspeaker of the keyset (FlexSet, DKT, T207M or T208ctivated for handsfree or group conversation. Your conversation is heard by all tho Speaker tone notifies you when the called/calling party is in Speaker mode, or if th call.re, when advised that the second party’s keyset is in speakerphone mode, you can cing private information.e: This feature is only relevant when the party you are conversing with is a keyset (F

T208M) station user.

n of your party’s activated loudspeaker:er tone is heard:n you answer a call initiated with an activated loudspeakern the called keyset party answered you with an activated loudspeaker

ing a call, when the second keyset party activates the loudspeaker

S SLT User Guide

S #17700

T plied, Call Waiting tones and B nto your station receives a rO

T

T

ecurity

ecuri

his feareak-In

eorder tnly a s

o activ1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. HaYou

o canc1. Lift

2. Dia

3. Lis

4. Dia

5. Lis

6. HaAll

Line 100

ty Line

ture ensures that another station may not Break-Into your call. When Security is ap from other stations are blocked. When Security is on, a caller who tries to break ione. tation with Security Override privilege can break in to your secured telephone.

ate Security Line: handset.

l Security feature code #17700.

ten for dial tone.

l activation code .


ng up.r phone is now blocked against break-in attempts.

el Security Line: handset.

l Security feature code #17700.

ten for dial tone.



ng up.break-in attempts are allowed.

S SLT User Guide

S Hookflash #195

T ll to return to you after the third p

T

T he third party hangs up.

eries C

eries

he systarty ha

o mark1. Ho

2. Dia

3. Lis

4. Co

5. Ha

ransfer

all 101

Call

em allows you to mark a call before you transfer to a third party. This causes the cangs up. A Series Call can be marked only while engaged in a conversation.

a call as a Series Call:okflash.

l Series Call code #195.


ntinue with the call or transfer as required.

ng up.

ring the call is made as usual. However, the marked call now returns to you when t

S SLT User Guide

S

T ecord (may require additional h thout audio warning to the m e heard by them and cannot b to all incoming calls.M

2A t Monitor can be activated from a

on the system:

1A -Way (Split) Silent Monitor can bT•• contacted by that selected port

ilent M

ilent

his feaardwaronitor

reak inonitor

-Way (llows t

n idle sNot

-Way (llows te activahe 1-W

to l to l

onitor 102

Monitor

ture enables an authorized (COS and AUTHORIZATION) user to monitor and/or re) any system port, station, trunk, etc. (except data and conference) in any state, wied party. The monitoring party can hear both sides of the conversation but cannot bto the conversation. While monitoring a port, your telephone returns a busy signal ing can be conducted as a 2-way Silent Monitor or 1-way (Split) Silent Monitor:

Both) Silent Monitor (Xfer 9, #1981): he Silent Monitor user to listen in on both sides of a conversation. The 2-Way Silentation before calling, or while attempting to call a busy or no answer destination.e: The 2-way Silent Monitor requires either one of the following cards to be installed

MRC, U-RMI Office, U-MR Office, CNSsl, 8DRCM, 8DRCF or CNF. When a CNF card is installed it must be defined as C3-WAY.

Split) Silent Monitor (#1448): he Silent Monitor user to listen in only on one side of a 2-way conversation. The 1ted only from idle.ay Silent Monitor provides two options:

isten in on a transmission of a selected port (first conversing party)isten in on any port (second conversing party) contacting the selected port or being

S SLT User Guide1

S #1448

T rsation separately. Only one of th

T

oring.

T

ilent M-Way (

ilent

he 1-We conv

o activ1. Lift

2. Dia

3. Lis

4. Dia

5. the

• T• TNo

o term1. Ha

onitor 103Splitting)

Monitor: 1-Way (Splitting)

ay (Split) Silent Monitor feature allows monitoring each party of the 2-way conveersing parties can be heard at a time. The feature can be activated from idle only.

ate a 1-Way (Split) Silent Monitor: handset.

l 1-Way Silent Monitor feature code #1448.

ten for dial tone.

l the port number of the original destination (1st party).

n

o monitor the 1st conversing party, dial cancellation code ,o monitor the 2nd conversing party, dial activation code .

te: When you hear the reorder tone, it means that the port is protected against monit

inate Split Silent Monitor:ng up.

S SLT User Guide2

S Hookflash 9, #1981

T of the 2-way conversation. The 2 ination. The feature can also be a n start monitoring. While m

T

T

T

ilent M-Way (

ilent

his fea-Way Sctivateonitor

o activ1. Ho

2. Dia

o activ1. Lif

2. Di

3. Lis

4. Di

No• E• A

o canc1. Ha

onitor 104Both)

Monitor: 2-Way (Both)

ture allows an authorized user, while monitoring a selected port, to hear both partiesilent Monitor can be activated while attempting to call a busy or not answering dest

d from an idle station before calling. Once the chosen station initiates a call, you caing a port, your telephone returns a busy signal for all incoming calls.

ate 2-Way Silent Monitor on a busy call or ringback:okflash.

l 2-Way Silent Monitor feature code 9.

ate 2-Way Silent Monitor from an idle station (before calling):t handset.

al 2-Way Silent Monitor feature code #1981.

ten for dial tone.

al required port number.

te: When you heard the reorder tone, one of the two conditions exists:ither the port is protected against monitoring orll conference card ports are engaged

el 2-Way Silent Monitor:ng up.

S SLT User GuideP

S #193

Y s called a Private Library n hen entering external dial n well. T re, dialing the same private li e same Private Library nU are 7000 to 7009, these may d bers).

peed Drogram

peed

ou maumberumberhe spebrary numberse theiffer in

ialing 105ming Private Libraries

Dialing: Programming Private Libraries

y program your telephone with your own private Speed Dial directory. Each entry i. The Private Library can be programmed with an external or internal dial number. Ws, make sure to include the external access code into the Private Library number as ed dial numbers are programmed per station and are unique to each station. Therefoumber at one station will most likely include a different destination than dialing th

at another station. table below to list your Coral Speed Dial numbers (default Private Library numbers your system, see your system administrator for your system’s Private Library num

Private Library Number

Private Library Contents (Destination)

7000

7001

7002

7003

7004

7005

7006

7007

7008

7009

Speed SLT User GuideProgram

Speed

To pro1. Lif

2. Di

3. Lis

4. Di

5. Di

6. Di table on page 107).

7. No

8. Ha

No ial service, routing access or

r, including dial codes, is limited allowed, causes a reorder tone

old number.

To dele1. Lif

2. Di

3. Lis

4. Di

5. Di

6. No

Dialing 106ming Private Libraries

Dialing Programming Private Libraries

gram or change a Coral Private Library Speed Dial number:t handset.

al Private Speed Dial feature code #193.

ten for dial tone.

al the required Private Library Number 7000-7009.

al the outside line access code.

al the outside telephone number (Use special Touch-Tone Dialing DTMF codes. See


ng up.

tes: 1) Possible outside line access codes are: trunk number, trunk group number, danother public/private library number.

2) The number of digits that can be programmed for an outside telephone numbeby the system (defined system-wide). Trying to enter a longer digit string thanand programming stops.

3) A new number programmed into a utilized private library number replaces the

te a Single Coral Private Library:t handset.

al Private Speed Dial feature code #193.

ten for dial tone.

al the required Private Library number 7000-7009.



Speed SLT User GuideProgram

Speed

7. Ha

8. ThThe fol ne Dialing (DTMF) telephone. These c

Code

X

#0

#1

#2

#3

#4

#5

#6

#8

#9

##

Dialing 107ming Private Libraries

Dialing Programming Private Libraries

ng up.

e private library is now empty and may be reprogrammed when necessary.lowing table defines the special codes which may be used when you have a Touch-Toodes are used as part of the outside telephone number.

Touch-Tone Dialing (DTMF) Codes

s Description

X = 1 through 9 seconds delay

Stop dial (end of outside number)

Outpulsing wait period during which user can dial any number of digits

All following digits are Dial Pulse

All following digits are Touch-Tone Dialing (DTMF) tones

Inhibits display (for Call Accounting System)

Enables display (for Call Accounting System)

Wait for second Dial Tone

Display ‘-’ (for Call accounting System)

Calibrated Opening on trunk (Flash)

Dial out

Dial # out

S SLT User GuideU

S

S e, therefore the process is d ystem, consult your company d

T

unt code. When Forced Account ibrary number.

ccess code. When required, the

peed Dsing P

peed

peed describeirector

o dial 1. Lift

2. Dia

No

ialing 108rivate and Public Libraries

Dialing:Using Private and Public Libraries

ialing using a Private Library or system Public Library number is basically the samd generally for both dialing systems. If Public Speed Dialing is available on your sy for library numbers.

a Public or Private Speed dial number: handset.

l speed call library number (Private or Public).

tes: 1) In some cases the Speed Dialing number must be followed by a Forced Accocode is required the distinctive dial tone is heard after dialing the speed call l

2) Certain speed dialing numbers require that you dial the relevant outside line adial tone is heard after dialing the Speed call library number.

S SLT User Guide

S #

S eature enables you to notify the s ndicating the end of a stream of d the destination without waiting f

W

top Dia

top D

top Diaystem tialed dor the i

hen y1. Pr

l 109

ial

l accelerates sending your call to an external destination or network number. This fhat dialing out on trunks has been completed. You can send a signal to the system iigits. In response to your command the system sends your call immediately towardsnter-digit time out period to expire.

ou have finished dialing an outside line:ess #.

T SLT User Guide

T Hookflash

Y n be screened or unscreened.• erring.• ld transfer):

nt. When the destination is nswered, the call automatically

T

T

T

ransfe

ransf

ou canScreUnsYoubusyretu

o perfo1. Ho

2. Dia

3. He

4. Wa

5. Ann

6. Ha

o perfo1. Ho

2. Dia

3. Ha

o retur1. Ho

r 110

er

transfer both internal and external calls to other users within your system. A call caened Transfer (Consultation Transfer): You may announce the call before transfcreened Transfer (Direct transfer, Blind transfer, Unsupervised transfer or Co may transfer the call without a prior announcement or without notifying the recipie, hanging up causes the system to camp onto the busy station. When the call is una

rns to you after a system-wide time-out period.

rm screened transfer of an established call:okflash.

l the Transfer destination number.

ar ringback tone.

it for answer.

ounce call, then

ng up in order to complete the transfer or Hookflash to return to the calling party.

rm unscreened transfer of an established call:okflash

l the Transfer destination number.

ng up during ringback or busy tone.

n to the calling party (when transfer destination is busy or does not answer):okflash.

W SLT User Guide

W

A or you to answer.W••

• r the waiting call s a Busy tone.

• hes one of the following four

T

Tlted third party is released).

T

T

ay Conference Call.

No for your station. Yes for your station.

aiting

aitin

waitinhen yo

ConTerm1PutNot

2Hocall

o activ1. Ho

2. Wh

o activWh

o activHo

o activ1. Ho

2. Wh

1. T2. T

Calls — Receiving 111

g Calls — Receiving

g call tone heard during a conversation indicates that an additional call is waiting fu hear this tone you can do one of the following:

tinue with your current call and ignore the waiting callinate the current call, wait for a ring and then answer the waiting call

the current call on hold (see Hold on page 74), hang up, wait for a ring, and answee: Some phones might not be configured for Waiting Calls and the calling party hear

okflash and answer the waiting call (third party). Any further hookflashing establistypes described in Broker/Consultation/3-Way Conference call on page 61.

ate a Broker Call:okflash to alternate between parties (any number of times).

en you hang up, the other parties remain in conversation.

ate a Consultation Call:en your conversation is concluded, hookflash to return to the original call (the consu

ate a Three-Way Conference Call:okflash for Three-Way Call.

ate combination of Consultation/Broker/Three-Way Conference Call:okflash - third party put on hold.

en you have concluded your private conversation, hookflash to complete a Three-W

his option is available only if ANSWER CALL WAITING WITH HF parameter is set tohis option is available only if ANSWER CALL WAITING WITH HF parameter is set to

W SLT User Guide

W #173

Y are called three more times, at o he third ring, the wakeup call is r

T

keup time list is empty.)

Class of Service). In order to Wakeup at your station.

T

n for the confirmation tone.

r a system-wide defined time

akeup

akeu

ou canne minouted to

o ente1. Lift

2. Dia

3. Lis

4. Dia

5. Dia(fou

6. Dia

7. Lis

8. Ha

Not

o answ1. Wh2. In s

If y3. Ha

Not

112

p

program your telephone to call you at a designated time. If you do not answer, youute intervals, before the feature cancels. In some systems, if you do not answer by t the attendant and a wakeup report is printed.

r a Wakeup request: handset.

l Wakeup feature code #173.

ten for dial tone.

l activation code . (In some old versions 14.67 or lower, skip this step when the Wa

l in the time you wish to be awoken. r digits required [12 hour clock - use leading 0], e.g. 0805 for five past eight).

l 2 for AM or 7 for PM.


ng up.

e: Should you hear the reorder tone, Wakeup is denied at your station (as defined bymake use of this feature you must make a request from the attendant to activate

er a Wakeup Call:en the phone rings at the Wakeup Call time: Lift handset.

ome systems you might hear a recorded message.ou hear music or the distinctive dial tone you can dial Snooze feature code 4 and listeng up.

e: When you activate Snooze, Wakeup recycles and your telephone rings again afteperiod.

Wakeu SLT User Guide

Wake

To can1. Lif

2. Di

3. Lis

4. Di

5. Lis

6. Ha

Noakeup time to the present keup time.

p 113

up

cel a Wakeup request:t handset.

al Wakeup feature code #173.

ten for dial tone.



ng up.

te: Wakeup request times must be cancelled one at a time. If you have more than one wakeup request time programmed, then the closest whour is cancelled. You must repeat this procedure to cancel each subsequent wa

W SLT User GuideA

W #1744

T ering, by whispering to one of th ond party engaged in the c ies, until the party whispered to a lowered volume. The whisperer c

T

aging calls.

4) and IP stations (T207M,

hispectivatio

hisp

his feae conv

onversnswersan con

o activ1. Dia

2. Dia

3. He

4. Be

5. Dis

No

r Page 114n

er Page: Activation

ture allows an authorized user to break into an ongoing call, without actually interfersing parties. Whisper tone, in and out, is heard by the side whispered to. The sec

ation hears neither tone, nor the whisper. The whisperer cannot hear conversing part. The party whispered to keeps hearing the second party and hears the whisperer in verse privately with the whispered to party if the second party hangs up.

ate Whisper Page:l feature code #1744.

l required station number.

ar whisper tone.

gin whispering when the tone stops (second conversing party does not hear you).

connect when the conversation is concluded.

tes: 1) When you hear reorder tone the station is protected from receiving whisper p

2) If the receiving party rejects your whisper page, you hear a reorder tone.

3) Whisper Page cannot be sent to FlexAir handsets (T-402, T-404, T-408, T-30T208M, T207S, T208S and FlexSet-IP 280S).

W SLT User GuideR

W

T ther station. The user engaged in in lowered volume as well. The s e the message is delivered by thA cond party and talk to the w

T

T

hispeeceivi

hisp

his fea the co

econd e whi user hhisper

o rece1. He

2. Lis

o relea1. As

2. Tal

r Page 115ng

er Page: Receiving

ture allows a user engaged in a conversation to receive a message whispered by anonversation continues to hears the second conversing party and hears the whisperer

conversing party does not hear the whisperer. The Whisper Page tone is heard beforsperer and after the whisperer disconnects. earing the Whisper Page tone can either receive the Whisper Page or release the seer.

ive Whisper Page:ar whisper tone.

ten to the whispered message when the tone stops.

se the second party and talk to the whisperer:k the party you are conversing with to disconnect.

k privately to the whisperer.

W SLT User GuideR

W #1745

T hisper Page can be turned On o

T

T

hispeeceivi

hisp

his fear Off a

o bloc1. Dia

2. Lis

3. Dia

4. Lis

5. Ha

o enab1. Di

2. Lis

3. Di

4. Lis

5. Ha

r Page 116ng, Turning On/Off

er Page: Receiving, Turning On/Off

ture allows you to block your telephone from receiving any Whisper Pages. DND Wccording to individual station needs.

k your telephone from receiving whisper calls:l DND Whisper feature code #1745.

ten for dial tone.

l activation code .


ng up.

le your telephone to receive whisper calls:al DND Whisper feature code #1745.

ten for dial tone.



ng up.

SLT User Guide

outside line or a Coral

aphical location.

e available to the features. Each internal d Secondary, which can llows switching between tilized at a time. When

by a system-wide defined

tion’ is stored. The stallation, however, it is

vant digits that operate a

prerecorded informative, for example:

lphanumeric characters.

Acc

C

A-1

Appendix A - Glossary

ess Code Number A series of digits, which must be dialed to gain access to an feature.

entral Office (CO) Area switching facility serving customers in a defined geogr

Class of Service(COS)

A class-of-service (COS) consists of a list of features that artelephone line user. However, the user may be denied certaintelephone is marked with two classes-of-service, Primary anbe defined differently. In order to increase flexibility, Coral athe Primary and Secondary COS, but only one COS can be uthe telephone is in check-out mode the telephone is marked COS and the user is denied this feature, see page 41.

Database The memory in which the ‘flexible database system informaprogramming of the database is usually carried out during infield or remotely modifiable.

Dial For the purposes of this guide “Dial” means entering the relefeature or sends a call to a destination.

Digitized VoiceMessage System

(DVMS)

DVMS is the utility that provides the means for embedding announcements into the system. Recorded messages can be transfer messages, or advertisements.

Enter In this Guide, “Enter” means entering a password or other a

SLT User Guide

hile engaged in a call you vides the distinctive dial feature. In some pulse dial

ailable for use.

, you will receive reorder n/attendant, as defined in

y telephone is a general g several buttons, display

es the dial tone, which then

connecting them to their m and station feature

to a trunk or trunk group.

ystem.

Appendi

HF

Op

Out

x A - Glossary (cont.) A-2

Hookflashookswitch Flashlash Hookswitch

Flash KeyTransfer Key

The Flashing procedure is a rapid press on the hookswitch. Wcan initiate a feature by flashing the hookswitch. Flashing protone, which enables you to either transfer the call or activate asystems, dialing ‘1’ provides the flash response.

Idle A station or extension that is not ringing or busy, therefore av

Intercept If you misdial or dial an unauthorized code (restricted to you)tone or will be routed directly to the operator/master extensioyour system.

Key Set Digital or electronic key telephone set. The key set proprietarname for the FlexSet, DKT, DST, etc., or any telephone havinunit, loudspeaker, microphone, etc.

Off-hook Lifting the telephone handset from its cradle. Off-hook providenables you to dial numbers or activate features.

On-hook Replacing (hanging up) the telephone handset on its cradle.

erator/Attendant The operator is responsible for answering incoming calls and required destination. The attendant also attends to trunk, systecontrols.

side Line AccessCode

A series of digits which must be keyed in order to gain access

Port Provides access to a device, station or trunk from within the s

Appendix A - Glossary (cont.)

SLT User Guide

to one of the CO lines. In ng calls; system functions hone system features will

busy or that does not ou after a predetermined

it performs many activities m.

n function, such as Hunt many Hunt groups and/or

function. If the function is also“Recall-Automatic”.

t the customer’s location.

outgoing function.

access to a specific outside

dialed by an outside ffice) in order to call an

y.)

Appendi

Po

S

Trun

T


wer-Fail (option) During a power failure your telephone may be routed directlythis case the telephone will allow only dialing out and receiviwill not be available. When power is returned the special telepbe restored.

Recall-Automatic The call that you have transferred to another extension that is answer or that you have put on ‘hold’, which has returned to ytime-out period.

tation/Extension Each Coral internal telephone is called a station/extension anddealing with input and output along the communications syste

Station Group A number of stations linked together (members) for a commogroup or Boss group. A station can be defined as a member ofBoss groups.

Time-Out A predetermined period of time allowed to complete a specificnot completed, for example dialing, the caller is dropped. See

Trunk An outside line from the telephone company that terminates a

Trunk Group A number of trunks linked together (members) for a common

k Number (Coral) The access code number that is dialed by station users to gainline.

runk Number, CO Usually referred to as CO Trunk Number. This is the number telephone user from the public network (through the Central Ointernal station. (Number listed in the local telephone director


SLT User Guide

tion account code before rifies the presence of the blocked; when the code is restrictions.

Appendi

Acco


Verified Forcedunt Code (VFAC)

A feature that forces the station user to dial a secret authorizaaccessing an outside line. Before dialing is allowed, VFAC veaccount code in the system. If the code is not found, dialing isfound, dialing is allowed. Each code can have specific dialing


SLT User Guide

se tones may vary for different the tones are not described; tones, try accessing various e:

party has broken into or is

icates that a third party is

busy.

ll is waiting to be answered.

a feature (for example Camp-

es are in use at your phone not to receive calls e handset. DDT is also heard

xample Account Code phone, the distinctive dial

speakerphone (SPKR) key.

Appendi

Wlocinsfea

Bre

B

Busy

C

Co

Dist

x B - Tones B-1

Appendix B - Toneshile using the Coral communication system, many different tones are heard. Theations as each system is customized during installation. Therefore, the sound oftead, their general use is listed below. In order to familiarize yourself with thesetures and listen to the resultant tone signals. The most frequently heard tones ar

ak-In/Break-OutTone

Warning tone received by a station user indicating that a thirdleaving (breaking out) an existing conversation.

reak-In WarningTone

Background tone heard during the entire break-in period. Indlistening. (Not used in North America.)

(Engaged) Tone When the destination you have dialed (extension or trunk) is

all Waiting Tone Tone heard while engaged on a call indicating that another ca

nfirmation Tone Tone heard when you have successfully accessed or activatedOn, or Call Forward).

inctive Dial Tone The Distinctive Dial Tone (DDT) indicates that certain featurtelephone, for example when you have programmed your telewith either Call Forward All or Do Not Disturb, and you lift thbetween patterns of digits when dialing certain features, for efeatures. When the following features are applied at your teletone will be heard when the handset is lifted from idle:• Call Forward All• Do Not Disturb• Messages• Secondary COS

Inside Dial Tone After off-hooking (lifting your handset from idle) or pressing

SLT User Guide

you misdial, etc., or:k and start again, or:hook and call later, or:n the cradle, or:

r call is waiting to be

tics are system-wide defined. d cadence, thereby giving an

erphone mode.

s a message waiting for you.

a third party wants to break party does not hear the tone.

Appendi

O

Vo

Wh

x B - Tones B-2

utside Dial Tone When connected to an external (trunk) line.

Reorder Tone A tone heard when you try to access a denied feature or when• You have stayed off-hook too long before dialing. On-hoo• The station you have called has not answered in time. On-• The handset is not correctly on-hooked. Replace handset o• The station you have called is in Do Not Disturb mode.

Ringback Tone A tone heard when the destination you have dialed is ringing.

SecondRingback Tone

Indicates that the destination you have dialed is busy, and youanswered.

Ringing:Internal/External

Internal and External ring (also for network calls) characterisInternal ring differs from external incoming ring in duration anindication as to the calling source.

Speaker Tone Indicates that the second conversing party's keyset is in speak

Stutter A tone heard when the handset is lifted indicating that there i

Tick Tone A tone indicating that you may continue dialing.

ice Paging Tone A warbling tone when using the paging facility.

isper Page Tone A tone heard while engaged in a conversation, indicating thatinto the conversation with a whisper. The second conversing

Appendix B - Tones (cont.)

SLT User Guide

des

tton and the appropriate 8.

Appendi
x C - Dial Tone Pad - Feature Codes C-1
1

4

7

*

2

5

8

0

3

6

9

#

STOP DIAL

CALL PARK

CALL HOLD

FORWARD ALL

MESSAGE

FORWARDBUSY N/A

SAVE NUMBER/REDIAL

PRIVACY

VOICE PAGE

REDIALLAST NUMBER

Appendix C - Dial Tone Pad - Feature Co

Except for “Redial Last Number” all of these features are used with the # bunumber. For example, in order to operate Call Forward All press # and then

SLT (S ing le L ine Te lephon e )Use r G u ide6 t h E d i t ion 2007

(Cora l IP x and Co ra l F lex iCom)

International HeadquartersTadiran Telecom Ltd.18 Hasivim Street P.O.Box 7607Petach Tikva 49170 IsraelTel. +972-3-9262000, Fax. +972-3-9262310

Visit us at our website http://www.tadirantele.comEmail: [email protected]

USA HeadquartersTadiran Telecom, Inc.4 Tri Harbor CourtPort Washington, NY 11050Tel. +1-516-632-7200, Fax. +1-516-632-7210

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