Skuvue presentation 270515
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Transcript of Skuvue presentation 270515
TM
© Skuvue Ltd. www.skuvue.com
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© Skuvue Ltd. www.skuvue.com
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SUPPLY ON DEMAND
Supplier-Direct Fulfilment
Presentation May 27, 2015
© Skuvue Ltd. www.skuvue.com
… consolidating multiple drop ship vendors for retailers.
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Systems Architecture
ERP
Epicor Service Connect
Epicor Service Connect
Commercial /
Financial / Order
Management &
CRM
Product Content
Network
Manufacturers Distributors 3PL Vendors
E-commerce Marketplaces
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Manufacturers Distributors 3PL Vendors
E-commerce Marketplaces
Systems Data Flow
Workflows &
Business
Intelligence
Retailer
Integrations
Supplier
Integrations
Order Data
Payments
Workflow & Data Transformation
Product Data
Order Data
Invoicing
Workflow & Data Transformation
[Web Services,
FTP, Email]
[Web Services,
FTP, Email]
[Service Portal]
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2 Skuvue notifies Supplier of return request by
email (containing customer / order details)
3 Supplier arranges return of goods using Collection
Service via local store or Supplier’s courier uplifts
(leaving POC)
4 Upon receipt of goods, Supplier confirms return to
Skuvue
5 Skuvue confirms with Retailer complete
collections via shipped report
6 Retailer refunds customer upon confirmation of
receipt of goods from Skuvue
Skuvue
Supplier
Retailer Customer 6
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3
Collection
Service
/ Courier
1
2 4
1 Packing Slip advises Customer to use web form
(www.retailer.co.uk/returns) to request return or
replacement of goods
Returns Management Process (scenario)
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Supplier-Direct Fulfilment: Channel Opportunities
• Use Supplier-Direct Fulfilment to control expenses, expand operational capacity
and drive incremental growth across all channels:
eCommerce, for orders placed online and fulfilled by suppliers (drop shippers), who deliver the
merchandise directly to the customers.
Direct sales of large products where retailers only carry floor models, eliminating inventory carrying
costs and reducing staffing requirements.
Retail distribution, where supplier direct fulfilment allows stores to bypass distribution centres,
directly ordering exactly what they need in a just-in-time supply model, reducing cycle time, staff
and warehouse space for very high turnaround in store inventory that literally flows through the
channel.
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Supplier-Direct Fulfilment: Why Skuvue?
• Remove financial and operational constraints of buying and managing inventory
Extend online range without up-front investment
Gauge demand before investing and maintain positive cash flow
Reduce delivery time and costs
• Maintain total control of fulfilment and suppliers with our fully managed service
Supplier on-boarding and commercial agreements with access to multiple drop ship vendors via single
integration
Automated order management system offering end-to-end visibility & exception-based management
Customer services & returns management
Financial management with consolidated invoicing and supplier payments
• Streamline product set-up process
Acquire timely, compliant, and validated product content from all suppliers
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Drop Ship Aggregation Order Management Order Management
PIM
Order Management
PIM
Managed Service
Supplier: Monthly Subscription Monthly Subscription Monthly Subscription
Retailer: Monthly Service Charge Monthly Service Charge Monthly Service Charge
+ + + £ Margin / Order £ Margin / Order % Margin / Order
Platform
Integration P P P
Software License P P P
Flexible Data Transfer Options Web Services / FTP / Email Web Services / FTP / Email Web Services / FTP / Email
Hosting P P P
Maintenance & Support P P P
Services
Supplier Management P P P
Order Management P P P
Product Information Management - P P
Financial Management - - P
Commercial Management - - P
Customer Service - - P
Returns Processing - - P
3PL POA POA POA
Business Models
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Key Contacts Business Manager
Michael Antliff
DD: 01355 270 428
Software Development Manager
Stewart Kinnon
DD: 01355 270 417
Technical Integration
Derek MacLucas
E: technical [email protected]
DD: 01355 270 412
Product Information Management
Jonathan Hodge
DD: 01355 270 409
Operations Manager
Alison Cameron
DD: 0871 900 6000
Customer Services
Gillian McLean
DD: 0871 900 6000
Financial Management
Craig Owens
DD: 01355 270 427
Dan Fletcher
DD: 01355 270 436
Escalations
Mark Antliff
DD: 01355 270 430