T H A N K Y O U ! B O O S T 2 0 1 4

– J O A N R I V E R S

“Thank God we’re living in a country where the sky’s the limit, the stores are open late and you can shop in bed thanks to television.”

West Seattle

– P R O S P E C T

“What make’s Spoken & HyperQuality’s customers different from others?”

“I do know one thing – my customers know that excellence is not a one time thing.”

“What I’ve seen is that your game is “on” everyday; you and your teams live it.”

– J O H N N Y A P P L E S E E D

The three Olympic races were 18 minutes out of 2,000,000 minutes of practice or 0.0009% of Mary’s time working toward her goal(s).

Y O U P R A C T I C E I T E V E R Y D A Y B O O S T 2 0 1 4

T H I S I S A R E S T A R T - A F T E R 5 Y E A R S S U N R I S E N E A R U N I V E R S I T Y O F W A S H I N G T O N

T H I N K O F T H I S A S A N A D V I S O R Y G R O U P

B O O S T 2 0 1 4

T H E B E G I N N I N G ? B O O S T 2 0 1 4

“ N O V E L T Y I S A L W A Y S W E L C O M E A N D T A L K I N G P I C T U R E S I S J U S T A F A D ”

W E L C O M E T 0 B O O S T 2 0 1 4

W H Y W O U L D A N Y O N E W A N T T O T A K E P I C T U R E S W I T H T H E I R P H O N E ?

S E N I O R K O D A K M A N A G E R

Selfie In Tokyo

I D O N ’ T E N V Y A N Y O F Y O U .

People want a higher pay rate.

– U S A T O D A Y , M A R C H 1 2 , 2 0 1 4

“Nine Retailers Closing The Most Stores.”

T E C H N O L O G Y I S G E T T I N G H A R D E R T O I N T E G R A T E

S E C U R I T Y K E E P S U S U P A T N I G H T

You are squeezed on all sides

You Are Here

Customer expectations

CFO’s lower costs expectations

No help from IT

Family “Life

Happens”

You Are Here

Customer expectations

CFO’s lower costs expectations

No help from IT

Family “Life

Happens”

S H O U L D I G O O N ?

“ C O M P L A I N I N G I S N O T A S T R A T E G Y ”

– J E F F B E Z O S

– S T E V E J O B S

“You can’t connect the dots looking forward; you can only connect them looking backward.”

L E T S C O N N E C T S O M E D O T S

L E T S J U S T C O N N E C T 6

Software Wins

Software Wins

Labor Is An Issue

Software Wins

Labor Is An Issue

Data Is Everywhere

Software Wins

Faster Feedback

Labor Is An Issue

Data Is Everywhere

Software Wins

Faster Feedback

Labor Is An Issue

Math Is Easier

Data Is Everywhere

Software Wins

Faster Feedback

Labor Is An Issue

Math Is Easier

Data Is Everywhere

Everything Is Networked

S O F T W A R E W I N S

S O F T W A R E W I N S

•  Analog to SIP

•  Cloud services

•  Virtualize applications

•  Easier integration

•  Less brittle

•  The future of routers / hardware

F A S T E R F E E D B A C K I S B E T T E R

F A S T E R I S B E T T E R

•  In almost all cases, faster, more timely feedback is better

•  RFM

•  RealtTime

•  Then again, just getting good feedback is a challenge.

W E A R E G E N E R A T I N G E N O R M O U S A M O U N T S O F D A T A

W E H A V E D A T A , B U T …

•  Don’t worry about the tools

•  Need to understand

•  Try many things

•  Deep learning

L A B O R I S N ’ T G E T T I N G A N Y C H E A P E R

B U T I T S N O T A B O U T C O S T

•  Is anyone really as happy as this photo?

•  Need flexible schedules - meet Arise

•  World wide labor pool

•  What is a career?

•  2 stories - same company

W E A R E G E T T I N G B E T T E R A T M A T H

E A S I E R M A T H

• Look at Tableau

• Look at algorithms

•  Interesting data access

E V E R Y T H I N G & E V E R Y O N E I S N E T W O R K E D

C A N ’ T H I D E

•  Being networked Is transparency defined

•  Customer questions

•  Operations: CEO is six clicks away from agent

S O W H E R E D O E S T H I S L E A D U S ?

D I S C O V E R Y P A R K , S E A T T L E

H U M A N S U S I N G R E A L - T I M E T O O L S T H A T A R E E A S I L Y A C C E S S E D , N E T W O R K E D T O G E T H E R A N D C R E A T E D F O R A P E R S O N A L T O U C H

M T B A K E R , W A

W H A T A R E W E G O I N G T O T A L K A B O U T F O R T H E N E X T T W O D A Y S ?

•  Technology

•  Process

•  People

•  Network