SITI AMINAH IBRAHIM

Objective To enhance on experiences and skills of Customer Service Executive

POSITION APPLIED: CUSTOMER SERVICE EXECUTIVE

Expected Salary: RM 3500 (Negotiable)

Experienced2010-2011 (Present) ISLAMIC INTERGRATED SCHOOL DAMANSARAScience Teacher

JOB DESCRIPTIONS:

Teaching Science for Secondary One.

Teaching Science for primary using Singapore syllabus.

Teaching Tilawah Al-Quran & Hafazan.

Class Teacher for Primary 3 Al-Fajr.

Master of Ceremony in Ihtifal day 2010.

2007-2010 (Part time) SINARAN TUITION CENTER DAMANSARAPrimary Teacher

JOB DESCRIPTIONS:

Teaching Science for primary syllabus.

Teaching Science for Secondary syllabus.

Teaching Science for Form 4 and Form 5

Teaching Biology class for Form 4

2007-2010 FEDERAL EXPRESS DAMANSARASingapore Region Customer Service Representative

JOB DESCRIPTIONS:

Handling calls from Singapore Fedex user.

Advisor for the Import and Export documentation for customs.

Scheduling a collection of parcel and arrangement for package delivery.

Liaise with custom clearance with Singapore custom.

Educate Fedex customers of sending package throughout the world including package with sensitive items and dangerous goods.

2004-2007 MPH BOOKSTORES ONE UTAMACustomer Service Supervisor

JOB DESCRIPTIONS:

Supervised retail staff, trained new retail staff, handling department (general book Department).

Take care of key section in GB, Cookery and Family & Health. Ordering and maintaining stocks in the system.

Run promotions in store.

Deal with supplier, negotiate stock (book) price to bring in to the shop, make order for the stocks and received stocks.

Do General Book Department, 1Utama, monthly report.

Attended Product presentation for Pansing, Advantage Quest, MDM, John Wiley at Mid Valley and 1Utama on behalf of GB Department 1U.

Cashiering out and banked in sale.

Done all retails works, customer service (on the shop floor), transfer stock and prepare return to the vendor (documentations and office works).

2002-2004 MPH BOOKSTORES ONE UTAMACustomer Service Assistant

JOB DESCRIPTIONS:

Stationary Department-do costing, pricing, housekeeping and stock check.

Children books Department-housekeeping, arranged books by class.

Done all retails works, customer service (on the shop floor), transfer stock and prepare return to the vendor (office work).

SITI AMINAH BINTI IBRAHIM

ADDRESS : 2-2-10, Gug Siantan, Jalan Sepah Puteri 5/7, Seksyen 5, Kota Damansara, 47810, Petaling Jaya, Selangor.

I/C NO : 830324-01-5720

CONTACT NO : 019-3739068

EMAIL : sai_mysc@hotmail.com

DATE OF BIRTH: 24th march 1983

AGE : 28 Years Old

RACE : Malay

NATIONALITY : Malaysian