Sirona - Auto Queue Management App by Indiacom
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Transcript of Sirona - Auto Queue Management App by Indiacom
Indiacom believes that a doctor–patientrelationship is central to the practice ofhealthcare and is essential for the deliveryof high-quality health care.
Indiacom believes that a doctor–patientrelationship starts as soon as a patiententers the doctors clinic.
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sirona
-- Have no clue how long before appointment will come
-- Needs to be present at all time during wait
-- Absence of receptionist at small establishments leading topatients deciding first come first serve order
-- Pre-booked appointments also fall into first come first serveorder
-- Patients miss other important tasks due to high wait time
Patients Pain Points While Waiting
bysirona
Receptionist Pain Points Handling
Patients
-- Patients not being present when their name was called
-- Large amount of time wasted on manually enteringpatient's name and data in old, costly patient's queuemanagement software etc
-- Need to shout out customer names
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sirona
Sirona - Automated Queue Management System Save 100+ hrs patient waiting time in 1 month Enhance patient experience, increase Smiles Built Lasting Relationships :)
Patient's App - Sirona-P
Sirona enables a patient to get appointments automaticallyas soon as she/he enters doctors clinic area.
When arriving at the hospital the patient is automaticallychecked-in via beacons communicating with their smartphone.
A patient gets visibility of the number of patients before himand an estimated time when his appointment will come.
Gets notified when the appointment comes
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sirona
Sirona - Automated Queue Management SystemReduce operational cost and increase efficiency by 25%
Receptionist's App - Sirona-R
Checked in patients contact details auto shared with the receptionist
Add a patient manually in case of emergency, pre-booked appointments etc- which automatically syncs with the patient’s app and moves them up/down in the queue
Receptionist can mark a patient Done, No show or cancel an appointment
All waiting patients gets notified automatically of change in the Appointment number when a patient is marked Done/No Show /Cancel
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sirona
A beacon placed atDoctor’s clinics isswitched on to takeappointments
A patient installsthe app for the firsttime to add hisappointment
1 2 An appointment is autoscheduled as soon a thepatient is near thebeacon range
3 The patient app showsher/his appointmentnumber and theappointment schedule
4 The patient appwhen appointmentis complete
5
How it works- Patient App
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sirona
The people coming in the hospital who make auto appointments using beacons are auto added in order of timing
1 2 When receptionist marks apatient as Done or deletes anappointment if patient don’tshow up, it gets auto-syncedwith all patients apps and movethem up in the queue
3 Receptionist dashboardto see all appointmentsstatus for reporting atthe end of day
4Doctor/Receptionistswitches on the appeach day to startqueue managementautomation
How it works- Receptionist App
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sirona
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sirona