Sinkholes, floods and bin collections A Twitter tale Angela Jariwala Web Services Manager (maternity...
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Transcript of Sinkholes, floods and bin collections A Twitter tale Angela Jariwala Web Services Manager (maternity...
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Sinkholes, floods and bin collections A Twitter tale
Angela JariwalaWeb Services Manager (maternity cover)
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The district of Wycombe(it’s in Buckinghamshire)
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Twitter history
• On Twitter since May 2009• One communications officer tweeting • Moderate activity• August 2012, 2140 followers
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The week before
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Last week
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October 2013
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What’s the best way to use social media?
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What really works for us?
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Team workingBreaking down barriers
We do it by:
• Twitter roster• Coordinating responses from services• Complementing customer service• Directing residents to the right place• One face of Wycombe District Council Pla
ce yo
ur pi
cture
here
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Waste and recyclingmissed bin collection
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Pot holehandled by Bucks CC
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Floodsdaily update on the website
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What is social media for Wycombe?
• Successful• Organic• Communication• Increases• Audience• Levels
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Residents satisfaction =# LOL
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#pissoff
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Electoral registrationa form reminder
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This week…
We have:
• Nearly 4,000 followers• Increase in conversations• Reassurance for residents that we’re
listening to them• Integrated working practices
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Thank youAngela JariwalaWeb Services Manager (maternity cover)
Tel 01494 421659Email [email protected]
www.wycombe.gov.ukTwitter@wycombedc