Sink or Swim? Supporting the Transition to New Manager - Webinar 06.04.14
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sink or swim? SUPPORTING THE TRANSITION TO NEW MANAGER
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60% of frontline managers fail within the first two years in their role. 26% felt they were not ready for the role, and 58% reported receiving no management training. What can you do to turn these numbers around? This one-hour webinar is best suited to people who need to develop specific strategies and tactics to help new managers succeed. A crucial element to success is training as your newly promoted managers transition to roles that require new, and frequently unfamiliar, skills and competencies. Topics we'll discuss: •Change Management •Leadership •Communication •Coaching •Collaboration •Supervision www.bizlibrary.com/webinars
Transcript of Sink or Swim? Supporting the Transition to New Manager - Webinar 06.04.14
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sink or swim? SUPPORTING THE TRANSITION
TO NEW MANAGER
How would you describe your
current training for new
managers and supervisors?
a. Fantastic! A process-driven, blended
approach with targeted learning
and competencies
b. Good we have a formal process and program, but Im looking for some ideas for improvement.
c. Just getting started we dont have a formal program in place, but
usually cover the basics.
d. We throw them in and hope they
know how to swim.
What is the biggest challenge
faced by new managers?
a. Dealing with issues between co-
workers
b. Motivating team members
c. Performance reviews
d. Finding the resources needed for
support
e. Creating career paths
What Youll Learn:
1. The transition to a new role
and change management
2. Succession planning
3. How to develop great
managers.
4. The
management/leadership
mix
5. HR Law and Preparing to
supervise
BIZLIBRARY.COM
Problems with direct supervisors account
for 49% of disengaged
employees.
SOURCE: EMPLOYEE ENGAGEMENT VS. DISENGAGEMENT,
CUSTOMINSIGHT DEC. 2012
49%
58%
of new managers receive NO
management training!
SOURCE: CAREER BUILDER SURVEY
MARCH 2011
of new managers felt they werent ready.
SOURCE: CAREER BUILDER SURVEY MARCH 2011
26%
...if employees' relationship with their
managers is fractured, then no amount of
perks will persuade the employees to
perform at top levels. Employee
engagement is a direct reflection of how
employees feel about their relationship
with the boss.
SOURCE: SELF-DETERMINATION THEORY AND FACILITATION OF
INTRINSIC MOTIVATION, SOCIAL DEVELOPMENT AND WELL-BEING,
AMERICAN PSYCHOLOGIST ASSOCIATION
TASK
ACCOMPLISHMENT
INTERACTING WITH
PEOPLE
SOURCE: FROM BUD TO BOSS: SECRETS TO A
SUCCESSFUL TRANSITION TO REMARKABLE
LEADERSHIP BY KEVIN EIKENBERRY AND GUY HARRIS
The transition from individual contributor to
manager represents a profound
psychological adjustment a transformation as managers contend with their new responsibilities.
New managers must learn how to lead others, to win trust and respect, to motivate, and to strike the right balance
between delegation and control. It is a transition many new
managers fail to make.
SOURCE: Linda Hill, Associate Professor,
Harvard Business School
MANAGEMENT
GROUP
FUNCTIONAL
GROUP
WHICH TEAM?
Succession Planning
Process and preparation.
Training and development aligned with business strategy.
Targeted to close competency gaps.
BIZLIBRARY.COM
Phases Pre-Promotion Post-Promotion
Consideration Exploration Transition Adoption
Time Frame 1+ Year 1 Year or Less 1st 100 Days 6-18 months
Focus Selection Roles and
Responsibilities
Processes
and
Procedures
Professional
Identity
Information
Activities Seminars
Informational interviews
Job shadowing
Focus groups
Training (Formal & Informal)
Acting Manager
Job Rotation
Project Manager
Training (Formal & Informal)
Mentoring
Networking
Training (Formal & Informal)
Mentoring
Feedback
Peer Evaluation
A Succession Plan for First Time Managers, Maria Plakhotnik and Tonette S. Rocco, T&D Magazine, December 2011
BUILD A NEW MANAGER
CURRICULUM
WHAT IS SUCCESS?
HOW DO YOU KNOW?
WHAT ARE THE KEY
COMPETENCIES?
WHAT ARE THE
SUPPORTING BEHAVIORS?
WHAT ARE THE GAPS?
MOTIVATE
DRIVE
OUTCOMES
ACCOUNTABILITY BUILD
RELATIONSHIPS
MAKE
DECISIONS
CONTINUOUS
LEARNING
GREAT MANAGERS
MOTIVATE
Communicating mission and vision.
Understanding individuals.
Emotional intelligence.
Listening skills.
DRIVE OUTCOMES
Handling difficult situations.
Developing others.
Performance management.
ACCOUNTABILITY
Setting clear goals.
Delegation.
Continuous feedback.
BUILD RELATIONSHIPS
Win trust.
Earn credibility.
Communication.
Encouraging teamwork.
MAKE DECISIONS
Setting priorities.
Thinking analytically.
Establishing focus.
Learning agility.
Consistently curious.
Ask and ask for questions.
CONTINUOUS LEARNING
LEARN WHILE
YOU WORK
work while you learn Job rotation.
Task force or project team.
Action learning.
Mentoring.
LEADERSHIP
management
LEADERSHIP
Articulating vision Inspiring commitment Challenging the status quo
MANAGEMENT
Focus on short term results Compliance Work within procedures
&
Management is
doing things right.
Leadership is doing
the right things. Peter Drucker
ENGAGES
STRONG
NETWORKS
SHARING
AND
INFLUENCE
CONTINUOUS
LEARNING
SOCIALLY
LITERATE
FACILITATOR
OF
LEARNING
What leadership
model is right for your
organization?
LEGAL AWARENESS
Legal responsibilities as a manager.
Employment laws, practices and regulations.
Sexual harassment Disability Substance abuse
Privacy FMLA Workplace violence
CHECK OUT BIZLIBRARYS NEW SERIES HR LAW FOR MANAGERS!
FOCUS ON GOOD
MANAGEMENT
PRACTICES
1. The transition to new manager is difficult. By being prepared and planning ahead we can help our
employees succeed.
2. We should look at succession planning and leadership
at all levels of the organization.
3. Build a curriculum and development plan based on
what success looks like in your organization. Your plan
should include management and leadership
competencies and the basics of HR Law.
KEY POINTS
LEARNING OBJECTIVE TIME FRAME DEVELOPMENT ACTIVITIES
Understanding Your New
Role and Responsibilities
First 30 days eLearning Course: First Time Manager Understanding a
Managers Role
eLearning Course: First Time Manager Meeting Expectations
Video: Going From Coworker to Boss
Becoming a Successful
Manager
Bi-weekly First 12 months Meet with Mentor
HR Law- What You Need
to Know
First 90 days Video Series: HR Law for Managers
Leadership Collaboration
First 30 days Video: Collaboration Creates Value
BUILD A NEW MANAGER CURRICULUM
BIZLIBRARY.COM
LEADERSHIP LESSONS VIDEOS
CEOs, business authors and experts share an action-oriented
key takeaway on specific topics.
BIZLIBRARY.COM
Course: Let Managers Learn From
Their Mistakes
Target: Managers
Course Title:
QuickTalks: Rob Kaplan:
Leadership Lesson: You Must
Ask the Right Questions to
Adapt
Target: Leaders at All Levels
BIZLIBRARY.COM
Free trial of the BizLibrary Collection
6,000+ Courses. 25 Topic Areas.
Unlimited Access.
Improve your employees' performance with the
largest and fastest-growing library of on-demand
training videos and eLearning courses today!
BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
@chrisosbornstl
Erin Pinkowski
Marketing Manager
