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Alessandra Toninelli, Angelo Bernabei & Grazia Cazz in

An Open Source Platform for Business Process Mining

Alessandra ToninelliSpagoBI Consultant – Research & Innovation Division

Engineering Groupalessandra.toninelli@eng.it

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� SpagoBI

� The eBAM Project

� Process Analysis in a Real Business Use Case

� Conclusions & Future Work

Agenda

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SpagoBIOpen Source Business Intelligence

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SpagoBI Conceptual Model

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SpagoBI – Open Source BI Suite

• SpagoBI supports advanced BI functionalities– Reporting, charts, interactive dashboards– OLAP, Data mining– Ad-hoc reporting, query by example– Real time

• Entirely open source

• Multiple deployment solutions– Server, as-a-Service, cloud

• Business approach– BI projects, data mining projects– Vertical applications (by product, market, area)

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The eBAM ProjectOpen Source Business Activity Monitoring

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Business Activity Monitoring

• Aggregation, analysis, and presentation ofreal-time information about activities inside organizations and involving customers and partners.[Gartner, Inc.]

• What for ? – Provide real-time information on service state – Identify issues and new business opportunities– Support decision making and (re)action to events

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The eBAM Project

• Implemented using standard technology– OSGi

• Monitoring– Services, Processes– Applications– Infrastructures

• eBAM is an open source platform for Business Activity Monitoring– Within the SOA Eclipse Project

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eBAM Components

1. Meta Model– Services (process sub-units)– Messages– Alarms

2. Design Environment– Define services and messages of interest– Define message adapters– XML specifications– Graphical designer within Eclipse IDE

3. Run Time Environment– Events intercepted by adapters– Alerts & CEP– RT console & dashboards

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eBAM Run Time Environment

External Event provider

Adapter DataFlow ServicesLog, JMS, SOAP, XML, JDBC…ali

External Event provider

External Event provider

Rules Services - CEPMeta modelCache area

SLAEvent Manager

Alert Services

Presentation

Console Dashboard Services

Process Control

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eBAM Design Environment

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eBAM Features Summary

� Event-based real-time process data management

� Gather data from heterogeneous sources

� Rules and/or Complex Event Processing (CEP) engine

� Definition of alarms, notifications & SLAs

� Monitoring console and control on processes & services

� Analytical meta-model with historical data analysis

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eBAM & SpagoBIBusiness Process Analysis in a Real Business Use Case

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Real Business Scenario

• On-line reservations of healthcare services via single point of contact in one of the largest regions in Italy

– SOA infrastructure– Services as business process sub-units

• Project goals

1. Real Time monitoring of citizens’ and organizations’ operations• Alarms & notifications (to detect critical situations)

2. Process data mining• To understand and re-organize the reservation network structure

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Business Use Case Logical Interactions

• Integrated with BPM– Start/stop of processes

• Interacting with monitored objects

– Bidirectional

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eBAM & SpagoBI At Work

Event Manager

Data Source

Events

Database

Real TimeConsole Other SpagoBI

Engines

REAL TIME

HISTORICAL ANALYSIS

Adaptor

DASHBOARDS

KPI

REPORTS

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SpagoBI Real Time Console

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SpagoBI Real Time Console (2)

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SpagoBI Real Time Console (3)

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Process Mining

• SpagoBI integrates the Weka open sourcedata mining engine

• Mining on data related to reservation– Clustering to identify which treatments collect most

request wrt. to territorial dimensions • citizens’ attributes• social indicators

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Conclusions & Future Work

• eBAM + SpagoBI– Real Time BI– Process mining– Entirely open source– Deployed in a real business scenario

• Future Developments– Enhance support for process mining– More business use cases… looking for input ☺

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Questions and Answers