Siisstteemm nPPeerraakkuuaan I nnssuurr aan KKappaall...

SSiisstteemm PPeerraakkuuaann

IInnssuurraann KKaappaall

((SSPPIIKK))

UUsseerr MMaannuuaall

1st August 2016

Document Version 2.0

Prepared by:

Koridor Perintis Sdn. Bhd.

Copyright © 2014 All Rights Reserved

SPIK System User Guide

© 2016 Koridor Perintis Sdn. Bhd. of 66

SPIK System User Manual

The software described in this document is furnished under a license agreement

and may be used only in accordance with the terms of the agreement.

Copyright Notice

Copyright © Koridor Perintis Sdn. Bhd. 2013. All Rights Reserved.

No Warranty: KORIDOR PERINTIS SDN BHD DOES NOT WARRANT THE

ACCURACY OR COMPLETENESS OF THE INFORMATION, TEXT, GRAPHICS, LINKS

OR OTHER ITEMS CONTAINED WITHIN THIS DOCUMENT. MATERIALS PROVIDED

IN THIS REPORT ARE PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY

KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES

OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR

NONINFRINGEMENT. DOCUMENTATION MAY INCLUDE TECHNICAL OR OTHER

INACCURACIES OR TYPOGRAPHICAL ERRORS.

Koridor Perintis Sdn. Bhd. reserves the right to make changes without prior

notice. No part of this publication may be copied without the express written

permission of Koridor Perintis Sdn. Bhd.

Change History

Author Version Date Remarks

LIEW SEY KANG 1.0 16th April 2013 First version

NCH 1.1 18th April 2013 Minor Correction

LIEW SEY KANG 1.2 10th Jan 2014 Change login URL, allow Admin/Owner to perform reset password, payment page to indicate process place & receipt no and cert print page to display payment info.

LIEW SEY KANG 1.3 16th July 2014 Add “Borang Aplikasi” link in Agent login page. Change Wording “Application” to “Pending Application” in Report screen captured.

DANIEL TEH 2.0 1ST Aug 2016 Additional new features for CLCBCC system which has been rename to SPIK System



TABLE OF CONTENTS

1.0 ACCESSING THE SYSTEM................................................................................................ 4

1.1 LOGIN PAGE ........................................................................................................................ 4

2.0 CALENDAR .......................................................................................................................... 9

2.1 VIEW CALENDAR ................................................................................................................. 9

3.0 APPLICATION................................................................................................................... 10

3.1 NEW APPLICATION ............................................................................................................. 10 3.2 MANAGE APPLICATION ...................................................................................................... 11 3.3 CERTIFICATE COLLECTION ................................................................................................. 17

4.0 ENQUIRY ........................................................................................................................... 18

4.1 ENQUIRY LIST.................................................................................................................... 18

5.0 SETUP ................................................................................................................................. 20

5.1 NEW INSURANCE COMPANY REGISTRATION ........................................................................ 20 5.2 COMPANY PROFILE ............................................................................................................ 21 5.3 PORT LIST ......................................................................................................................... 24 5.4 DOCUMENT CODE .............................................................................................................. 24 5.5 REASON CODE ................................................................................................................... 26 5.6 EMAIL TEMPLATE .............................................................................................................. 28

6.0 ADMINISTRATION........................................................................................................... 30

6.1 ROLE ................................................................................................................................. 30 6.2 USER MANAGEMENT .......................................................................................................... 32 6.3 CERT REPRINT ORIGINAL ................................................................................................... 39 6.4 SYSTEM SETUP .................................................................................................................. 40

7.0 REPORT ............................................................................................................................. 41

7.1 AUDIT LOG .....................................................................ERROR! BOOKMARK NOT DEFINED. 7.2 NO OF APPLICATION/APPROVED ......................................................................................... 42 7.3 LIST OF APPROVED INSURER (CLCC) ................................................................................. 43 7.4 LIST OF APPROVED INSURER (BCC) .................................................................................... 45 7.5 LIST OF APPROVED INSURER (WRC) ................................ERROR! BOOKMARK NOT DEFINED. 7.6 LIST OF APPROVED INSURER (BCC) .................................ERROR! BOOKMARK NOT DEFINED. 7.7 LIST OF MALAYSIA LAST PORT OF CALLED BY SHIP HAVING CLC/BCC/WRC ..................... 48 7.8 LIST OF SHIP’S PORT OF REGISTRY ..................................................................................... 49 7.9 HISTORY OF INSURERS ISSUING BLUE CARDS FOR CLCC..................................................... 50 7.10 HISTORY OF INSURER ISSUING BLUE CARDS FOR BCC......................................................... 52 7.11 HISTORY OF INSURER ISSUING BLUE CARDS FOR WRC ....................................................... 53 7.12 PAYMENT HISTORY .........................................................ERROR! BOOKMARK NOT DEFINED.

8.0 STATISTIC ......................................................................................................................... 55

8.1 PAYMENT HISTORY YEARLY CLCC/BCC APPROVED .......................................................... 55 8.2 MONTHLY CLCC/BCC/WRC APPROVED ........................................................................... 56 8.3 YEARLY WRC APPROVED .................................................................................................. 58 8.4 STATISTIC OF INSURER ....................................................................................................... 59 8.5 STATISTIC OF SHIPPING AGENT ........................................................................................... 62 8.6 STATISTIC OF ENQUIRY ...................................................................................................... 64 8.7 KEY PERFORMANCE INDICATOR (KPI) ................................................................................ 65



1.0 Accessing the System

1.1 Login Page 1. To start accessing the SPIK application system, open the Internet Explorer

and type in the given URL:

http://marine32.marine.gov.my/CLCBCC/ULogin.aspx

Please use Internet Explorer version 9.0 and above.

2. The internet explorer will show the SPIK System Login Page as shown below.

3. For new user registration, please proceed to download the application form by

clicking on “Form Application” link. System will launch the form in pdf

format as follow :-

4. Print the form and fill up the company details for new user registration

submission to JLM.



5. For existing user that forgot their password, click on “Forget Password?”

link in SPIK login page. The system will redirect to forget password page for

user to enter their email address.

6. Click on “Submit” button after key in the email address else click “Back”

button to go back to the login page. After email address has been verified,

system will send an email to this email address which contains the reset

password URL for user to reset their password.

The email content to reset password that sent by SPIK system as follows:-

Click on the reset password link in the email, and then enter user email

address, password and confirm password as shown in the page below. Click

on “Save” button to reset password.



7. For new enquiry setup, click on the link “Need assistance, please send

your enquiry here”. System will redirect to Enquiry Details form to setup

new enquiry. Fill in all the required field, choose the type of enquiry and click

“Submit” button to send the enquiry else click “Back” button to go back to

the login page.

8. For checking application status, click on the link “Check your application

status here”. Choose Search Type by either official number, IMO number or

ship name and key in the Search Field relevant to the chosen search type and

click on “Search“ button to list the certificate application status.

9. In order to login to the system, please enter Email ID, Password and click on

“Login” button. Successful login will launch the Home-Noticeboard page as

shown below:



10. The noticeboard list the application status of the ship certificate sorted by the

current date and case number.

11. The menu available for SPIK system are as follows:

Home

Calendar

View Calendar

Application

New Application

Manage Application

Certificate Collection

Enquiry

Enquiry List

Setup

New Insurance Company Registration

Company Profile

Port List

Document Code

Reason Code

Email Template

By default, the page displays the list of WRC/CLC/BCC Application based on user category with latest Application on top.

The menu list will be filtered based on user access right.



Administration

Role

User Management

Cert Reprint Original

System Setup

Report

Audit Log

No of Application/Approved

List of Approved Insurer (CLCC)

List of Approved Insurer (BCC)

List of Approved Insurer (WRC)

List of Malaysia Last Port of Called by Ship having CLC/BCC/WRC

List of Ship’s Port of Registry

History of Insurers Issuing Blue Cards for CLCC

History of Insurers Issuing Blue Cards for BCC

History of Insurers Issuing Blue Cards for WRC

Payment History

Statistic

Yearly CLCC/BCC Approved

Monthly CLCC/BCC/WRC Approved

Yearly WRC Approved

Statistic of Insurer

Statistic of Shipping Agent

Statistic of Enquiry

Key Performance Indicator



2.0 Calendar

2.1 View Calendar 1. Click on [Calendar] menu to View Calendar as shown below:-

2. A list of ship certificate application status will be displayed on the calendar.

User can click on Month or Timeline button to view the agent & ship

certification based on the date selected on the right of the calendar.



3.0 Application

3.1 New Application 1. Click on [New Application] menu as shown below.

2. To search on ship information, select one of the Ship Type, Search Type and

key in the Search Field. Upon click on the “Search” button, the list of

registered ship will be displayed.

3. To enter new CLC/BCC/WRC application, select one of the certificate type and

click the link for the particular ship name.

4. User will be redirected to the New Application page and system will display

the basic information of the ship particular in the application form.

5. Fill in all the necessary details which already been marked “*” and upload all

the supporting document before submit the CLC/BCC/WRC application.



6. In order to return previous page just simply click on the “Back” button or

temporary save the application by clicking on the “Save” button.

3.2 Manage Application 1. Click on [Manage Application] menu as shown below.

2. System will display the list of CLC/BCC/WRC application. In the Action column,

there are several buttons being display according to the application status and

user category.



3. The summary for each action button for user JLM admin are summarized as

below.

App

Status

Button

Type Action for Each Button

Draft View View the particular application in application form.

Edit Continue editing the particular application in application form.

New View View the particular application in application form.

Verification Verify the completeness of the particular application. Key in the

completeness comment if necessary and click on “complete” or

“incomplete” button to finish the verification process. To go

back to application list by clicking the “Back” button.



Cancelled View View the particular application in application form.

Verified

(Complete

Info)

View View the particular application in application form.

Approval Approve or reject the particular application form. Key in

approve or reject comment if necessary and click on “Approve”

or “Reject” button to finish the approval process. To go back to

application list by clicking the “Back” button.

Incomplete

Info


Approved View View the particular application in application form.

Rejected View View the particular application in application form.


Message prompt when first click on edit button, click on “OK” to

generate new case number for the particular application, and

revise the application in application form else click “Cancel”

button to cancel editing.

Paid View View the particular application in application form.

Print Preview the CLC/BCC Certificate by clicking on the “Preview”

button.

Click on “Print” image in report menu to print the particular

certificate.



Once successfully print, click on “Confirm” button on the popup

Print Alert box to finish the print process. Click on “Back”

button to go back to application list.

Printed View View the particular application in application form.

4. The summary for each button action for user Agent are summarized as below.

App Status Button Type Action for Each Button

Draft Edit Continue editing the particular application in application form.

Cancel Cancel the particular application in cancel application form.



Enter remark in cancellation information if necessary and click

on “Cancel App” button to finish the cancellation process. Click

on “Back” button to go back to application list.

New View View the particular application in application form.





Cancelled View View the particular application in application form.

Verified

(Complete

Info )


Incomplete

Info



Message prompt when first click on edit button, click on “OK”

to generate new case number for the particular application,

and revise the application in application form else click

“Cancel” button to cancel editing.







Approved View View the particular application in application form.

Payment Make payment on the particular application at payment form,

put in the necessary payment information and click “Paid” to

proceed with payment. Click on “Back” button to go back to

application list.

Rejected View View the particular application in application form.


Message prompt when first click on edit button, click on “OK”

to generate new case number for the particular application,

and revise the application in application form. Else click

“Cancel” button to cancel editing.

Paid View View the particular application in application form.



3.3 Certificate Collection

1. Click on [Certificate Collection] menu as shown below.

2. Key in the invoice number and click Search button to retrieve the payment information for certificate collection.



4.0 Enquiry

4.1 Enquiry List 1. Click on [Enquiry List] menu as shown below.

2. List of Enquiry.



3. Click on “View” image button in the Action column to view that particular

enquiry in details as follow.



5.0 Setup

5.1 New Insurance Company Registration 1. Click on [New Insurance Company Registration] menu as shown below.

2. List of insurance company.



3. Summary below describes the function for each image button in the Action

column.

Button Type Action for Each Button

Edit Edit the particular insurance company. Click image button “Update” to

finish editing, or “Cancel” to cancel editing.

New Add new insurance company by clicking image button “New”. Click image

button “Update” to save the new insurance company, or “Cancel” to

cancel adding.

Delete Delete the particular insurance company by clicking on image button

“Delete”. Click “OK” button on Message box prompt from webpage to

confirm delete, or click “Cancel” button to cancel delete.

5.2 Company Profile 1. Click on [Company Profile] menu as shown below.



2. List of Agent Company.

3. Click on hyperlink “New Agent Company” at the bottom of the page to setup

new agent company profile in the details form as follows. Update the new

agent company details by clicking “Save” button, or click “Back” button to go

back to agent company list.




column.


Edit System will redirect to agent company detail form to edit the

particular agent company. Click button “Update” to finish editing, or

“Back” to go back to agent company list.

View View the particular agent information in agent company details

form.

Delete Delete the particular agent company by clicking on image button

“Delete”. Click “OK” button on Message box prompt from webpage

to confirm delete, or click “Cancel” button to cancel delete.



5.3 Port List 1. Click on [Port List] menu as shown below.

2. Update the port list by clicking “Save” button, or click “Cancel” button to

cancel.

5.4 Document Code 1. Click on [Document Code] menu as shown below.



2. List of Document Code.


column.


Edit Edit the particular document code selected. Click image button

“Update” to finish editing, or “Cancel” to cancel editing.

New Add new document code. Click image button “Update” to save the

new document, or “Cancel” to cancel adding.



Delete Delete the document code by clicking on image button “Delete”.

Click “OK” button on Message box prompt from webpage to confirm

delete, or click “Cancel” button to cancel delete.

5.5 Reason Code 1. Click on [Reason Code] menu.

2. List of Reason Code.




column.


Edit Edit the particular reason code selected. Click image button

“Update” to finish editing, or “Cancel” to cancel editing.

New Add new reason code. Click image button “Update” to save the

new reason code, or “Cancel” to cancel adding.

Delete Delete the reason code by clicking on image button “Delete”. Click

“OK” button on Message box prompt from webpage to confirm




5.6 Email Template 1. Click on [Email Template] menu

2. You can choose an email template from the “template name” dialog box and reuse it when you need it. You can also add any new information before click on “Save” button or “Preview” button to view the email template.



3. In order to use variable in email subject, please select variable from the html editor toolbar below, then cut the text display in the editor and paste it in subject textbox.

4. After select the email template in template name, click on Preview button to view the template based on case number chosen by user. Click Close button to back to email template setup.



6.0 Administration

6.1 Role 1. Click on [Role] menu as shown below.

2. List of setup role.


column.


Edit Edit the particular role. Click image button “Update” to save the

changes, or “Cancel” to cancel editing.

New Add new user role. Click image button “Update” to save the new role,

or “Cancel” to cancel adding.

You need to login as System Administrator to perform the task.



Delete Delete the particular user role by clicking on image button “Delete”.

Click “OK” button on Message box prompt from webpage to confirm


4. To setup role module for the particular role, click on “Module” link and

system will display the editable form for you to add new role module as shown

below. Checked on role module if applicable. Upon completion, click on

“Save” button to save the record or click “Back” button to go back to the list

of role.



6.2 User Management 1. Click on [User] menu as shown below.

2. Setup user based on user category.

3. To setup user for agent category. Select “Agent” category, agent company

name and click on “Search” button. A list of agent user for that agent

company will be shown as below.




column.


Edit To edit particular agent user. After modifying the existing agent user

details, click on “Update” button to save the changes, or “Cancel” to

cancel editing.

New To setup new agent user. Fill in the agent information and click on

“Save” button to save the new agent user, or click “Cancel” button to

cancel the action. Upon “Save”, if “Active” status is selected, system

will prompt email sending message, click “OK” button to complete the

process.



Approval To approve a new agent user, select one of the status from status drop

down, click “Approve” to save the new agent user status. Click

“Cancel” to close the registration form. If “Active” status is selected,

on click of “OK” button, system will prompt email sending message to

complete the process.

Reset Password Allow admin/Owner to perform reset password on user login account.

5. To setup user for Owner category. Select “Owner/Entity” category, agent

company name and click on “search” button. A list of Owner user will be

shown as below.




column.


Edit To edit particular Owner user. Edit the existing Owner user details.

Click on “Update” button to save the changes, or “Cancel” to cancel

editing.

New To setup new Owner user. Fill in the Owner information and click on

“Save” button to save the new Owner user, or click “Cancel” button to

cancel adding. If “Active” status is selected, on click of “OK” button,

system will prompt email sending message to complete the process.



Reset Password Allow admin to perform reset password on user login account.

7. To setup new user for Insurance company category. Select “Insurance

Company” category, insurance company name and click on “search” button.

A list of insurance company user will be shown as below


column.


Edit To edit particular insurance company user. Edit the existing insurance

company user details. Click on “Update” button to save the changes, or

“Cancel” to cancel editing.



New To setup new insurance company user. Fill in the user information and

click on “Save” button to save the new user, or click “Cancel” button to

cancel adding. If “Active” status is selected, on click of “OK” button,





9. To setup new user for JLM Staff category. Select “JLM Staff” category,

Operation Port and click on “search” button. A list of JLM Staff user will be

shown as below.


column.


Edit To edit particular JLM Staff user. Edit the existing Owner user details.

Click on “Update” button to save the changes, or “Cancel” to cancel

editing.

New To setup new JLM Staff user. Fill in the Staff information and click on

“Save” button to save the new JLM Staff user, or click “Cancel” button

to cancel adding. If “Active” status is selected, on click of “OK” button,





6.3 Cert Reprint Original 1. Click on [Cert Reprint Original] menu.

2. Click on the current case number to retrieve the certificate for reprinting

purpose.



3. Click on preview button to view and reprint the original certificate.

6.4 System Setup 1. Click on [System Setup] menu as shown below.

2. System Setup screen as shown below. Enter the system information details,

click “Browse” to locate and upload the signature file.Click “Save” button to save the record.



7.0 Report

7.1 Audit Log 1. Click on [Audit Log] menu as shown below.

2. System will display the form for you to select the filter criteria based on Audit

Log Type, Log Module, Date range, and User Name as shown below. Audit Log

Type and Log Module are compulsory to be entered. Upon completion, click on

“Search” button to load respective Audit Log report.

3. Sample Audit Log report as shown below.



7.2 No of Application/Approved

1. Click on [No of Application/Approved] menu as shown below.

2. System will display the number of CLCC, BCC and WRC Application/Approved

to Ship owners or Shipping agent for the past five year as shown below. To

export the particular record by selecting one of the export format and click on

the “Export” button.



3. Sample No. of Application/Approved report as shown below.

7.3 List of Approved Insurer (CLCC) 1. Click on [List of Approved Insurer (CLCC)] menu as shown below.



2. System will display the list of approved insurer issuing blue cards for CLCC as

shown below. To export the particular record by selecting one of the export

format and click on the “Export” button.

3. Sample list of approved insurers issuing blue cards for CLCC report as shown

below.



7.4 List of Approved Insurer (BCC) 1. Click on [List of Approved Insurer (BCC)] menu as shown below.

2. System will display the list of approved insurer issuing blue card for BCC as

shown below. To export the particular record by selecting one of the export

format and click on the “Export” button.



3. Sample list of approved insurer issuing blue card for BCC report as shown below.

7.5 List of Approved Insurer (WRC)

1. Click on [List of Approved Insurer (WRC)] menu as shown below.

2. System will display the list of approved insurer issuing blue card for WRC as

shown below. To export the particular record by selecting one of the export format and click on the “Export” button.



3. Sample of list of approved insurer issuing blue card for WRC report as shown.



7.6 List of Malaysia Last Port of Called by

having CLC/BCC/WRC 1. Click on [List of M’sia Last Port of Called by ship having CLCC/BCC/WRC]

menu as shown below.

2. System will display the list of Malaysia Last Port of Called by the Ship having

CLCC, BCC and WRC as shown below. To export the particular record by selecting one of the export format and click on the “Export” button

3. Sample of the list of Malaysia Last Port of Called by the Ship having CLCC, BCC and WRC report as shown.



7.7 List of Ship’s Port of Registry

1. Click on [List of Ship’s Port of Registry] menu as shown below.

2. System will display the list of ship’s port of registry for ship issuing CLCC, BCC

and WRC for the selected year. The particular year will be defaulted to current

year. To export the particular record by selecting one of the export format and

click on the “Export” button.



3. Sample List of Ship’s Port of Registry report as shown below.

7.8 History of Insurers Issuing Blue Cards for CLCC 1. Click on [History of Insurers Issuing Blue Cards for CLCC] menu as shown

below.

2. System will display the history of insurers issuing blue cards for CLCC for

individual ship for the last five year as shown below. To export the particular

record by selecting one of the export format and click on the “Export” button.



3. Sample History of Insurers Issuing Blue Cards for CLCC report as shown

below.



7.9 History of Insurer Issuing Blue Cards for BCC 1. Click on [History of Insurer Issuing Blue Cards for BCC] menu as shown

below.

2. System will display the history of insurers issuing blue cards for individual ship

for the last five year as shown below. To export the particular record by

selecting one of the export format and click on the “Export” button.

3. Sample History of Insurer Issuing Blue Cards for BCC report as shown below.



7.10 History of Insurer Issuing Blue Cards for WRC

1. Click on [History of Insurer Issuing Blue Cards for WRC] menu as shown below.

2. System will display the history of insurers issuing blue cards for individual ship

for the last five year as shown below. To export the particular record by

selecting one of the export format and click on the “Export” button.

3. Sample History of Insurer Issuing Blue Cards for BCC report as shown below.



7.11 Payment History 1. Click on [Payment History] menu as shown below.

2. System will display the form payment history made by ship owners or

shipping agent for the past five year record as shown below. To export the

particular record by selecting one of the export format and click on the

“Export” button.



3. Sample Payment History report as shown below.

8.0 Statistic

8.1 Yearly CLCC/BCC Approved 1. Click on [Yearly CLCC/BCC Approved] menu as shown below.



2. System will display the statistic of Yearly CLCC/BCC Certificate Approved by particular year, certificate type & ship type as shown below. To export the particular record by selecting one of the export format and click on the “Export” button.

3. Sample Statistic of Yearly CLCC/BCC Certificate Approved as shown below.

8.2 Monthly CLCC/BCC/WRC Approved

1. Click on [Monthly CLCC/BCC/WRC Approved] menu as shown below.



2. System will display the statistic of Monthly CLCC/BCC/WRC Certificate

Approved by month on a particular year, certificate type & ship type as shown below. To export the particular record by selecting one of the export format

and click on the “Export” button.

3. Sample Statistic of Monthly CLCC/BCC/WRC Certificate Approved as shown below.



8.3 Yearly WRC Approved 1. Click on [Yearly WRC Approved] menu as shown below.

2. System will display the statistic of Yearly WRC Certificate Approved by

particular year, certificate type & ship type as shown below. To export the particular record by selecting one of the export format and click on the “Export” button.



3. Sample Statistic of Monthly CLCC/BCC/WRC Certificate Approved as shown below.

8.4 Statistic of Insurer 1. Click on [Statistic of Insurer] menu as shown below.



2. System will display the Statistic of Insurer by particular insurer company & certificate type as shown below. To export the particular record by selecting one of the export format and click on the “Export” button.

3. Sample Statistic of Insurer as shown below.



8.5 Statistic of Shipping Agent 1. Click on [Statistic of Shipping Agent] menu as shown below.

2. System will display the statistic of Shipping Agent by particular year and

certificate type as shown below. To export the particular record by selecting one of the export format and click on the “Export” button.



3. Sample Statistic of Shipping Agent as shown below.



8.6 Statistic of Enquiry 1. Click on [Statistic of Enquiry] menu as shown below.

2. System will display the statistic of Enquiry by month of particular year &

enquiry type as shown below. To export the particular record by selecting one of the export format and click on the “Export” button.

3. Sample Statistic of Enquiry as shown below.



8.7 Key Performance Indicator (KPI) 1. Click on [Key Performance Indicator (KPI)] menu as shown below.

2. System will display the statistic of monthly KPI statistic in different stages of

application with respect to certificate type & ship type as shown below. To export the particular record by selecting one of the export format and click on the “Export” button.



3. Sample Statistic of Monthly Key Performance Indicator (KPI) as shown below.

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