Knowledge Representation for Platform-Independent Structured
SICURA the noHold Knowledge Management Platform
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Transcript of SICURA the noHold Knowledge Management Platform
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noHold, Inc. Copyright © 2013
Knowledge Management Platform
TM
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Before
Some Knowledge Management Platforms are complex and require many resources.
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noHold provides a Knowledge Management Platform that is easy to maintain.
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And provides a superior end user experience.
Hello
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The central component of SICURA is a database we call ArticlesManager™
ArticlesManager™
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To help the platform Administrators, we added tools to manage content and capture usage Metrics.
ArticlesManager™
Metrics
Content Editor
Content Maintenance
Workflow
Administrators
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Users are provided with two ways to access the content; the Virtual Agent and Search ++.
ArticlesManager™
Metrics
Content Editor
Content Maintenance
Workflow
Search ++
Virtual Agent
End Users
Agent Corporate
Social Partner
Community
Administrators
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An API set was created to integrate SICURA with external data sources.
Search ++
Virtual Agent
API
Live Chat
KM
CMS
CRM
End Users
Agent Corporate
Social Partner
Community
Administrators
ArticlesManager™
Metrics
Content Editor
Content Maintenance
Workflow
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SICURA
We wrapped up all components in one platform called SICURA.
ArticlesManager™
Metrics
Content Editor
Content Maintenance
Workflow
Search ++
Virtual Agent
API
Live Chat
KM
CMS
CRM
End Users
Agent Corporate
Social Partner
Community
Administrators
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Why SICURA?
Mobile friendly applications
Interactive and Diagnostic Artificial Intelligence patented technology increasing First Contact Resolution
Capture Voice of the Customer and Knowledge Gap Analysis
Multilanguage Support
Single repository of information for entire enterprise.
Personalization through integration with CRM systems
Includes specific applications designed for various company organizations: Sales, Marketing, Support, Call Center, etc.
SICURA
ArticlesManager™
Metrics
Content Editor
Content Maintenance
Workflow
Search ++
Virtual Agent
API
Available 24/7 on the Cloud
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www.noHold.com
noHold Inc. builds Virtual Agents that help some of the most successful
companies in the world, increase revenue and decrease cost, while
increasing customer satisfaction.
Smarter Self-ServiceAttract. Convert. Fulfill. Support.
Thank You
noHold, Inc. Copyright © 2013