SICURA® Artificial Intelligence Platform · NLP to X (NLP2X): conversational interface over...
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Welcome to Jaz Consumer Electronics’ Virtual Agent. I see that you are interested in the AC 1800 Dual-Band Router. How may I help you? Powered by noHold Inc. 1. How do I install the Router? 2. Could this provide service for my entire home? 3. What is the Bandwidth? Do you have another question? Powered by noHold Inc. ▪ QuickStart can create a Virtual Assistant automatically by simply uploading a document. ▪ Enterprise is able to create Virtual Assistants by leveraging content that may reside in several repositories of information. ▪ Dynamic is for those who wish to create a Virtual Assistant that leverages multiple systems and channels making it part of a company’s ecosystem. Successful Customer Implementations ▪ Technical Support for customers to reduce support costs ▪ Sales Support for salespeople to increase conversion rates ▪ Shopping Assistant increases sales by helping the customer find the perfect product ▪ Pre-qualifying Prospects to improve the customer experience ▪ Conversational Interface for Databases to help distribution partners sell more ▪ Contact Center Support to reduce AHT and churn while increasing consistency and accuracy ▪ Fraud Detection to help protect your business and customers ▪ HR Assistant for employees to access protected internal documents ▪ Policies and Procedures to help employees access information quickly ▪ Onboarding to make hiring new employees efficient and easy ▪ Training Assistant to go to market in half the time ▪ IT Help Desk to implement digital transformation within your company Differentiators ▪ Award winning AI based on conversational interface (Gartner Cool Vendor 2015, 2017) ▪ Available on Google Assistant, Alexa, Facebook M, Cisco Spark, etc. ▪ Live in 13 languages ▪ On-demand and on-premise options ▪ Customizable through API and intuitive console ▪ SLA 99.999% Patents ▪ NLP and Inference Engine (Patent US 6604141) ▪ Unsupervised Machine Learning (Patent Pending) ▪ noHold Connect (Patent Pending) ▪ NLP2X (Provisional Patent) Copyright © noHold Inc. 2018 | DO NOT DISTRIBUTE WITHOUT THE WRITTEN CONSENT OF NOHOLD, INC. Page1 SICURA is an Artificial Intelligence (AI) Platform designed to create Virtual Assistants for the Enterprise. Virtual Assistants are used by both customers and employees to reduce support costs, increase conversion rates and understand the voice of the customer. There are three versions of the platform: SICURA® Artificial Intelligence Platform
Transcript of SICURA® Artificial Intelligence Platform · NLP to X (NLP2X): conversational interface over...
Welcome to Jaz Consumer Electronics’ Virtual Agent. I see that you are interested in the AC 1800 Dual-Band Router. How may I help you?
Powered by noHold Inc.
1. How do I install the Router?2. Could this provide service for my entire home?3. What is the Bandwidth?
Do you have another question?
Powered by noHold Inc.
▪ QuickStart can create a Virtual Assistant automatically by simply uploading a document. ▪ Enterprise is able to create Virtual Assistants by leveraging content that may reside in
several repositories of information. ▪ Dynamic is for those who wish to create a Virtual Assistant that leverages multiple systems
and channels making it part of a company’s ecosystem.
Successful Customer Implementations
▪ Technical Support for customers to reduce support costs▪ Sales Support for salespeople to increase conversion rates▪ Shopping Assistant increases sales by helping the customer find the perfect product▪ Pre-qualifying Prospects to improve the customer experience ▪ Conversational Interface for Databases to help distribution partners sell more▪ Contact Center Support to reduce AHT and churn while increasing consistency and accuracy▪ Fraud Detection to help protect your business and customers▪ HR Assistant for employees to access protected internal documents▪ Policies and Procedures to help employees access information quickly▪ Onboarding to make hiring new employees efficient and easy▪ Training Assistant to go to market in half the time▪ IT Help Desk to implement digital transformation within your company
Differentiators
▪ Award winning AI based on conversational interface (Gartner Cool Vendor 2015, 2017)▪ Available on Google Assistant, Alexa, Facebook M, Cisco Spark, etc.▪ Live in 13 languages▪ On-demand and on-premise options▪ Customizable through API and intuitive console ▪ SLA 99.999%
Patents
▪ NLP and Inference Engine (Patent US 6604141)▪ Unsupervised Machine Learning (Patent Pending)▪ noHold Connect (Patent Pending)▪ NLP2X (Provisional Patent)
Copyright © noHold Inc. 2018 | DO NOT DISTRIBUTE WITHOUT THE WRITTEN CONSENT OF NOHOLD, INC. Page1
SICURA is an Artificial Intelligence (AI) Platform designed to create Virtual Assistants for the Enterprise. Virtual Assistants are used by both customers and employees to reduce support costs, increase conversion rates and understand the voice of the customer. There are three versions of the platform:
SICURA® Artificial Intelligence Platform
Technology
noHold has developed and uses the following technologies:
▪ Natural Language Processor (NLP)▪ Inference Engine (IE)▪ noHold Connect (NHC): ability to connect Virtual Assistants
together▪ NLP to X (NLP2X): conversational interface over databases▪ Instance Based Machine Learning (IBML): improves accuracy
and scope through interactions with end users
Content Management Tools
These tools help administrators manage the SICURA platform.
▪ Metrics: understand the voice of the customer▪ Content Editor: create and edit content in an interface similar to
Microsoft Word▪ Workflow: set content to specific publishing stages ▪ Document to Solution: documents processed and turned into
content for the Virtual Assistant, automatically
Architecture
▪ Multi-Tier (Web, Application and Database) ▪ Multi-Tenant▪ Infinitely scalable▪ All servers are hot swappable to minimize downtime
Copyright © noHold Inc. 2018 | DO NOT DISTRIBUTE WITHOUT THE WRITTEN CONSENT OF NOHOLD, INC. Page 2
SICURA®Artificial Intelligence Platform
Virtual Assistant
End Users: Customers and employees access SICURA through Virtual Assistants
Connectors
APIs allow SICURA to access information from different resources as well as integrate with various channels. SICURA can connect to any back office system or device through Web Services API.
▪ Voice: Alexa, Google Assistant ▪ Social: Facebook M▪ Communities: Drupal, Lithium▪ CRM Systems: Salesforce▪ Live Chat: LivePerson, Salesforce▪ Knowledge Management: Oracle (InQuira)▪ Collaboration Platforms: Cisco Spark▪ Search Engines: Google, Bing▪ Ticketing Systems: ServiceNow▪ Device: IoT▪ External Databases
Administrators: Access SICURA through the Back End to manage content
Search++
Back End
API
TechnologyNLPIE NLP2XIBMLNHC
MetricsConent EditorWorkflowDocument to Solution
Content ManagementEnglishSpanishFrenchItalianJapanese
DutchGermanRussian
PolishPortugueseChinese [t]Chinese [s]Korean
Live Languages
Security
▪ Physical security as per Rackspace, AWS and Google Cloud policies▪ Dual Cisco firewall devices configured in redundant clusters▪ Only HTTPS and VPN traffic is allowed to the content management and reporting servers▪ Vulnerability assessments are made using QualysGuard weekly▪ Encryption through the HTTPS protocol is provided using SSL Server IDs▪ Default security certificates support 128-bit SSL encryption▪ Antivirus protection via Norton▪ Hardware RAID is used on all storage systems for reliability and redundancy▪ Backups are maintained daily and offsite storage is done monthly.
Compliance
▪ ISO/IEC 27001:2013▪ SOC2 Type II▪ PCI DSS Requirements and Security Assessment Procedures, Version 3.1
Support
▪ Platform Support: 24/7/365▪ Application Support: M-F, 9am-5pm (PST)
Professional Services
noHold offers professional services to help clients build Virtual Assistants. We can build it for you or train you to build it yourself.
▪ CX Analysis▪ UI Design and Implementation▪ Knowledge Creation▪ Knowledge Management▪ Knowledge Gap Analysis▪ Content Classification and Intent Identification▪ Custom Reporting▪ Integration with other systems and devices
Pricing/ ROI
Pays for itself upon going live.
Implementation
noHold can build the Virtual Assistant and maintain it for you, we can train you to be an administrator, or a hybrid model. Training typically takes three sessions of two hours each and the administrator does not have to be a programmer.
Implementation is about 6 calendar weeks, four for creation and two for testing.
Deployment Options
▪ On Demand▪ On Premise
Copyright © noHold Inc. 2018 | DO NOT DISTRIBUTE WITHOUT THE WRITTEN CONSENT OF NOHOLD, INC. Page 3 http://www.nohold.com | 408-946-9200 ext.311
