SHUTTLE 2020 AGENTS MANUAL - Federal Airlines€¦ · • Pax must be checked in at the Federal...

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SHUTTLE 2020AGENTS MANUAL

The Federal AirlinesExperience

COMPLIMENTARYMEET & GREET

TRANSFER TO OUR PRIVATE LOUNGE

ENJOY COMPLIMENTARY CANAPES & REFRESHMENTS

SHOP IN OUR SAFARI BOUTIQUE

ENJOY HOSPITALITY IN OUR INCLUSIVE SAFARI LOUNGE HASSLE FREE BOARDING MEET OUR

EXPERIENCED CREWARRIVE AT YOUR LODGE READY FOR ADVENTURE

MORNING JOHANNESBURG DEPARTURE: JHB TO LODGE MORNING LODGE DEPARTURE: LODGE TO JHB

Check in for this flight will be open from 07:00• PaxmustbecheckedinattheFederalAirlineskiosklatest09:30toconnectontothisflight;• PaxmustbecheckedinattheFederalAirlinesdepartureloungelatestby09:45toconnectontothisflight;• Departureandarrivaltimesmayvaryuptoonehour.• TheARATHUSAarrivalanddeparturefeeappliestothefollowinglodges:JSH,CHP,CHI,NKO,DJM,SLV

andSIMandisexcludedfromtheabovefare;

• IMPORTANT –Pleasenotethisdeparturecoulddepartanytimebetween11:00and11:30,thisisdonetoaccommodateguestsdepartingfromvariouslodges,thereforewerecommendnoDomesticconnectionsforflightsdepartingbefore15:00fromJohannesburg;

• IMPORTANT–Pleasenotethisdeparturecoulddepartanytimebetween11:00and11:30,thisisdonetoaccommodateguestsdepartingfromvariouslodges,thereforewerecommendnoInternationalconnectionspermittedforflightsdepartingbefore16:30fromJohannesburg;

• Departureandarrivaltimesmayvaryuptoonehour.• ConnectionsontoTswaluandMadikwecanbeaccommodated;• TheARATHUSAarrivalanddeparturefeeappliestothefollowinglodges:JSH,CHP,CHI,NKO,DJM,SLVand

SIMandisexcludedfromtheabovefare;• TheRockfiglandinganddeparturefeeappliestothefollowinglodges:TAN&UMLandisexcludedfromtheabovefare.

AIRPORT STANDARDTIMES OTHERINFORMATION

Departure:Johannesburg Departure:10:30 Dayoftheweek:Mon-Sun

Arrival:Alllodges Arrival:12:00 Stops:Varies


Departure:Alllodges Departure:11:00 Dayofweek:Mon-Sun

Arrival:Johannesburg Arrival:12:30 Stops:Varies

PEAK SEASON: 1-10 JANUARY, 1-17 APRIL & 15-31 DECEMBERLOW SEASON: 11 JANUARY-31 MARCH, 18 APRIL-30 JUNE & NOVEMBER | HIGH SEASON: 1 JULY - 31 OCTOBER & 1-14 DECEMBER

LODGES&RATES LOW HIGH PEAK

SabiSands R5655 R5765 R5930

NorthernSabiSands/Thornybush/Timbavati R5765 R5875 R6045

SingitaLodges(excludingPamushana)/Garonga/Hoedspruit/Simbavati R6085 R6205 R6385





JOHANNESBURG SHUTTLE TIMETABLE1 JANUARY TO 31 DECEMBER 2020

Please refer to the seasonal months below t’s & c’s


JOHANNESBURG SHUTTLE TIMETABLE1 JANUARY TO 31 DECEMBER 2020


AFTERNOON JOHANNESBURG DEPARTURE: JHB TO LODGE AFTERNOON LODGE DEPARTURE: LODGE TO JHB

Check in for this flight will be open from 07:00• PaxmustbecheckedinattheFederalAirlineskiosklatest11:30toconnectontothisflight;• PaxmustbecheckedinattheFederalAirlinesdepartureloungelatestby11:45toconnectontothisflight;• Departureandarrivaltimesmayvaryuptoonehour.PassengersbookedontheAirFrance,Emirates,

SingaporeAirlines,SwissAirandLufthansawillbeaccommodatedonthisdepartureprovidingtheaircraftarrivesasperitsregularscheduletime;

• ConnectionsfromMadikwecanbeaccommodated;• TheARATHUSAarrivalanddeparturefeeappliestothefollowinglodges:JSH,CHP,CHI,NKO,DJM,SLVand

SIMandisexcludedfromtheabovefare;

• IMPORTANT–Pleasenotethisdeparturecoulddepartanytimebetween12:30and13:00,thisisdonetoaccommodateguestsdepartingfromvariouslodges,thereforewerecommendnoDomesticconnectionsforflightsdepartingbefore17:00fromJohannesburg;

• IMPORTANT–Pleasenotethisdeparturecoulddepartanytimebetween12:30and13:00,thisisdonetoaccommodateguestsdepartingfromvariouslodges,thereforewerecommendnoInternationalconnectionspermittedforflightsdepartingbefore17:50fromJohannesburg;

• Departureandarrivaltimesmayvaryuptoonehour.• TheARATHUSAarrivalanddeparturefeeappliestothefollowinglodges:JSH,CHP,CHI,NKO,DJM,SLVand

SIMandisexcludedfromtheabovefare;• TheRockfiglandinganddeparturefeeappliestothefollowinglodges:TAN&UMLandisexcludedfromthe

abovefare.


Departure:Johannesburg Departure:12:30 Dayoftheweek:Mon-Sun

Arrival:Alllodges Arrival:14:00 Stops:Varies


Departure:Alllodges Departure:12:30 Dayofweek:Mon-Sun












MADIKWE SHUTTLE TIMETABLE1 JANUARY TO 31 DECEMBER 2020


Departure:Johannesburg Departure:10:00 Days:Mon-Sun

Arrival:Madikwe Arrival:11:00 Stops:Varies

Departure:Madikwe Departure:11:15 Days:Mon-Sun



Departure:Johannesburg Departure:13:00 Days:Mon-Sun

Arrival:Madikwe Arrival:14:00 Stops:Varies

Departure:Madikwe Departure:14:30 Days:Mon-Sun


MORNING FLIGHT SCHEDULE AFTERNOON FLIGHT SCHEDULE


MadikweLodges R4460 R4545 R4675


MadikweLodges R4460 R4545 R4675

Check in for 10:00 flight will be open from 07:00;• PaxmustbecheckedinattheFederalAirlineskiosklatest09:00toconnectontothisflight;• PaxmustbecheckedinattheFederalAirlinesdepartureloungelatestby09:15toconnectontothisflight;• Checkinfor13:00flightwillbeopenfrom07:00;• PaxmustbecheckedinattheFederalAirlineskiosklatest12:00toconnectontothisflight;• PaxmustbecheckedinattheFederalAirlinesdepartureloungelatestby12:15toconnectontothisflight;• Departureandarrivaltimesmayvaryuptoonehour.AdditionalseatswillbeacceptedontheSupplementary

basis-subjecttoT’sandC’s;• IMPORTANT–WerecommendnoDomesticconnectionsforthe11:15flighttoJohannesburgbefore15:00;• IMPORTANT–WerecommendnoInternationalconnectionsforthe11:15flighttoJohannesburgbefore16:30;• IMPORTANT –WerecommendnoDomesticconnectionsforthe14:30flightto

Johannesburgbefore18:00;• IMPORTANT–WerecommendnoInternationalconnectionsforthe14:30flighttoJohannesburgbefore18:30

Check in for 13:00 flight will be open from 07:00;• PaxmustbecheckedinattheFederalAirlineskiosklatest12:00toconnectontothisflight;• PaxmustbecheckedinattheFederalAirlinesdepartureloungelatestby12:15toconnectontothisflight;• Departureandarrivaltimesmayvaryuptoonehour.AdditionalseatswillbeacceptedontheSupplementary

basis-subjecttoT’sandC’s;• IMPORTANT–WerecommendnoDomesticconnectionsforthe11:15flighttoJohannesburgbefore15:00;• IMPORTANT–WerecommendnoInternationalconnectionsforthe11:15flighttoJohannesburgbefore

16:30;

With the above Shuttle, we will always be able to offer the below for agents / lodges:• Connectionsto/fromTswalu,LowveldandInternationalandDomesticflights• ConnectionstoRovosRail

NELSPRUIT / KMIA (MQP) TIMETABLE

AIRPORT/AIRSTRIP STANDARDTIMES RATES

DEPARTURE ARRIVAL DEPARTURE ARRIVAL DEPARTURE ARRIVAL DEPARTURE ARRIVAL RATES

Nelspruit(MQP) SouthernSabiSands 09:30 10:30 13:15 14:15 16:00 17:00 R3430

Nelspruit(MQP)NorthernSabiSands/Timbavati/SingitaKNP

09:30 10:30 13:15 14:15 16:00 17:00 R3900

Nelspruit(MQP)Hoedspruit(Lodges)/Garonga/Simbavati

09:30 10:30 13:15 14:15 16:00 17:00 R4105

SabiSand Nelspruit(MQP) 09:00 10:00 11:00 12:00 14:30 15:30 R3430

NorthernSabiSands/Timbavati/SingitaKNP

Nelspruit(MQP) 09:00 10:00 11:00 12:00 14:30 15:30 R3900

Hoedspruit(Lodges)/Garonga/Simbavati

Nelspruit(MQP) 09:00 10:00 11:00 12:00 14:30 15:30 R4105

TERMS AND CONDITIONS FOR NELSPRUIT/KMIA AND INTER-LODGE SERVICE: IMPORTANT–The16h00MQPtoLodgesflightisnotavailabletothefollowinglodgesduetoairstripoperatinghours:Satara(SingitaLebombo&Sweni),Ulusaba(Ulusaba,Inyati,LeopardHills,DuliniCollection,SavannaandIdube)andRockFig(TandaTula,KingsCampandUmlani)• Allotherlodgescanbeaccommodatedsubjecttolodgeapprovalduetolatelandingrestrictions.• LatedeparturesoutofMQParesubjecttodaylightoperatinghoursduringwintermonths.CONTINUED ON NEXT PAGE

LOWVELD SHUTTLE TIMETABLE1 JANUARY TO 31 DECEMBER 2020

INTER-LODGE TIMETABLE

DEPARTURE ARRIVAL OPERATINGTIMES RATES

Timbavati/NorthernLodges/SingitaKNP LowveldLodges(AllLodges) 09:00 15:00 R3495

LowveldLodges(AllLodges) NorthernLodges/SingitaKNP/Timbavati 09:00 15:00 R3495

SabiSands SabiSands 09:00 15:00 R2760

Hoedspruit(Lodges)/Garonga/Simbavati/Kaparma/Kambaku/Makanyi SingitaKNP(Lebomob/Sweni) 09:00 15:00 R3495

Hoedspruit(Lodges)/Garonga/Simbavati/Kaparma/Kambaku/Makanyi NorthernSabiSands/Timbavati 09:00 15:00 R2760

Hoedspruit(Lodges)/Garonga/Simbavati/Kaparma/Kambaku/Makanyi SouthernSabiSands 09:00 15:00 R3495

TERMS AND CONDITIONS FOR NELSPRUIT/KMIA AND INTER-LODGE SERVICE:IMPORTANT–Aminimumof2passengersarerequiredperbooking.Singlepassengerswillbechargedasinglesupplement;PassengertaxesatUlusabaarenotincludedintheserates;• ForspecialrequestsorflightsoutsideofthestipulatedMQPshuttlepleasecontactFederalAirlines’[email protected]

(011)3959000;• PleasenotethatFederalAirlinesoffersashuttleserviceandisNOTascheduledcarrier.Routingsanddeparturetimesfromlodgesmayvarydependingon

actuallodgeandguestrequirementsaswellaslandingconditions.• Timessubjecttochangewithoutnotice;• Inter-lodgehopflightsoperatebetween09:00and15:00.Theconfirmeddeparture/arrivaltimeswillbesenttothelodgesthedaypriortodeparturebythe

FederalAirlinesOPSteam(Marked with an on the arrival/departure times above);• AllHoedspruit(HDS)arrivals/departuresaresubjecttoairstripoperationalhours;• Ifoutsideofoperationalhours,analternativeairstripwillbeused.Roadtransfercoststo/fromtheairstripwillbefortheclientsaccount.• Allpricesandtimessubjecttochangewithoutnotice;

PLEASE NOTE• Alandingfeeanddeparturefeewillbeleviedforallguestsflying

intoandoutoftheUlusabaairstrip,guestsstayingattheUlusabalodgeareexemptfromlandinganddeparturefees.

• TheARATHUSAarrivalanddeparturefeeappliestothefollowinglodges:JSH,CHP,CHI,NKO,DJM,SLVandSIMandisexcludedfromtheabovefare;

• Childrate-25%offpublishedfare;• Infantrate-75%offpublishedfare.• TheRockfiglandinganddeparturefeeappliestothefollowing

lodges:TAN&UMLandisexcludedfromtheabovefare.

LOWVELD SHUTTLE TIMETABLE1 JANUARY TO 31 DECEMBER 2020

Jet Service.This is the

From1June2018,guestsvisitingSingita’sprivateconcessionintheSabiSandwildlifereserveinSouthAfricawillhavetheopportunitytomakeuseofabrandnewexclusivejetservice,operatedinpartnershipwithFederalAirlines.TheexperiencebeginsonthetarmacatO.R.TamboInternationalAirportinJohannesburg,whereguestsarepersonallymetairsideastheydisembarktheircommercialflight.AVIPpassportcontrolcounterensuresthatguestsarefast-trackedthroughthisprocessandtransportedtotheFederalAirlinesterminalinaluxurytransfervehicle.

Pre-check-inonarrivalensuresthattheonlypriorityistoenjoytheexecutivecatering.Boardingthejetforthedirect,35-minuteflighttoSingitaSabiSandtakesplacedirectlyfromthelounge,sotherearenoqueues,hasslesorcrowds.Apartfromprovidingamorecomfortableandluxuriousoptionforguests,theintroductionofthisservicealsoreducesflyingtimeconsiderably.Guestswillbeabletosipsparklingwineat35,000feetandtouchdowninhalfanhour,flyingdirectlytoSingita’sairstripwithoutanystopsenroute.

This is the new age in luxury lodge transfers.

MORNING JOHANNESBURG DEPARTURE: JHB TO SINGITA SABI SAND

AIRPORT STANDARDTIMES OTHERINFORMATION RATES

Departure:Johannesburg Departure:11:30 Days:Mon-Sun Oneway(p/p):R13035

Arrival:SingitaSabiSands Arrival:12:05 Stops:Direct Return(p/p):R22440

AIRPORT STANDARDTIMES OTHERINFORMATION RATES

Departure:SingitaSabiSands Departure:14:15 Days:Mon-Sun Oneway(p/p):R13035

Arrival:Johannesburg Arrival:15:05 Stops:Direct Return(p/p):R22440

AFTERNOON LODGE DEPARTURE: SINGITA SABI SAND TO JHB

SINGITA JET SERVICE

Check-in for this flight will open from 07:00• Paxwillbemetairsideastheydisembarktheircommercialflight;• PaxaretolookfortheSingitasignboardandtheirdetails;• PaxmustbecheckedinattheFederalAirlinesdepartureloungelatest10:30toconnect

ontothisflight;• Departureandarrivaltimesmayvarybyupto1hour;• ExactarrivaltimeatORTInternationalAirportisdependentonairtraffic.• Important–pleasenotethatthisflightmayoperateanytimebetween10:30and12:30;• Important–werecommendnoDomesticconnectionsbefore16:30• Important–werecommendnoInternationalconnectionsbefore17:30• Important-faresaresubjecttochange.• Important-aminimumoftwopassengersarerequiredperbooking.• Important-childratesdonotapply.Infantratesavailableonrequest.

SABI SANDS SABI SANDS

CODE LODGE AIRSTRIP DRIVINGTIME:AIRSTRIPTOLODGE

SNG Singita Singita 5Minutes

SAB SabiBushLodge SabiSabi 30Minutes

SAE SabiEarthLodge SabiSabi 15Minutes

SAL SabiLittleBush SabiSabi 20Minutes

SAS SabiSelatiCamp SabiSabi 40Minutes

LDZ Londolozi Londolozi 5Minutes

ULS Ulusaba Ulusaba 5Minutes

LPH LeopardHills Ulusaba 10Minutes

SAV Savanna Ulusaba 40Minutes

INY Inyati Ulusaba 20Minutes

EXE DuliniRiverLodge Ulusaba 15Minutes

LDW DuliniLeadwoodLodge Ulusaba 25Minutes


IDB Idube Ulusaba 30Minutes

DUL Dulini Ulusaba 15Minutes

MAL MalaMala MalaMala 8Minutes

NORTHERN SABI SANDS


TNT Tintswalo Manyaleti 10Minutes

IMB Imbali Manyaleti 1Hour30Minutes

HAM Hamiltons Manyaleti 1Hour40Minutes

HOY HoyoHoyo Manyaleti 1Hour20Minutes

HNG Honeyguide Manyaleti 45Minutes

SHUTTLE LODGE CODES & AIRSTRIPS

NORTHERN SABI SANDS


ARA Arathusa Arathusa 5Minutes

DJM Djuma Arathusa 15Minutes

CHI ChitwaChitwa Arathusa 20Minutes

CHP CheetahPlains Arathusa 30Minutes

JSH JacisSabiHouse Arathusa 30Minutes

NKO Nkohro Arathusa 30Minutes

SIM Simbambili Arathusa/ElePlains 20Minutes

SLV SilvanSafari Arathusa/ElePlains 5Minutes

ELE ElephantPlains ElephantPlains 2Minutes

KRUGER NATIONAL PARK


LEB SingitaLebomboandSweni Satara 45Minutes

HOEDSPRUIT


KAM Kambaku HoedspruitEastgate 45Minutes

JAB Jabulani HoedspruitEastgate 20Minutes

KAP Kapama HoedspruitEastgate 10Minutes

MYI MakanyiPrivateGameLodge HoedspruitEastgate 1Hour

SBI Simbavati HoedspruitEastgate 1Hour15Minutes


TIMBAVATI TIMBAVATI


KNG KingsCamp RockFig(TandaTula) 15Minutes

TAN TandaTula RockFig(TandaTula) 15Minutes

UML Umlani RockFig(TandaTula) 20Minutes

RFS RockFig RockFig(TandaTula) 10Minutes

MOT Motswari Motswari 5Minutes

RLM RoyalMalewane Jackalberry 15Minutes

JAK Jackalberry Jackalberry 10Minutes

TBR ThornybushRiverLodge Jackalberry 20Minutes

WBK THBWaterbuckGameLodge Jackelberry(THBlodge) 20Minutes

SHU Shumbalala Thornybush 15Minutes

SER Serondella Thornybush 15Minutes

CHA Chapungu Thornybush 5Minutes


THB Thornybush Thornybush 5Minutes

SSK SasekaTentedCamp Thornybush 5Minutes

MON MonwanaGameLodge Thornybush 15Minutes

NKA NkayaGameLodge Thornybush 20Minutes

KUB KubiliHouse Thornybush 15Minutes

WAS THBWatersideLodge Thornybush 20Minutes

NGL Ngala(Main) Ngala 5Minutes

NGT Ngala(Tented) Ngala 45Minutes

MAKALALI


GAR GarongaSafariCamp Garonga 5Minutes


MADIKWE PRIVATE CAMPS (MPC) MADIKWE PRIVATE CAMPS (MPC)

MADIKWE COMMERCIAL CAMPS


BOS/E BosmanLodge MadikweEast 1Hour

HIL/E HillsideLodge MadikweEast 45Minutes

MHH/E HillHouse MadikweEast 1Hour

KKA/W KukamaLodge MadikweWest 1Hour

LPR/E LeopardrockLodge MadikweEast 45Minutes

MTL/E MaroelaTreeLodge MadikweEast 1Hour

MLA/E MatlaLodge MadikweEast 45Minutes

MFT/W Mooifontein MadikweWest 15Minutes

MOS/E MosetlhaBushCamp MadikweEast 30Minutes

NGUA/E NgauLodge MadikweEast 45Minutes

NKS/W NkurruSafariLodge MadikweWest 25Minutes

ROC/W RockFigLodge MadikweWest 30Minutes


TRF/E TreeFrogLodge MadikweEast 1Hour

UKU/E UkuthulaLodge MadikweEast 20Minutes

TAM/E TambotiLodge MadikweEast 1Hour


BFR/W BuffaloRidgeSafariLodge MadikweWest 15Minutes

ETL/E Etali MadikweEast 20Minutes

IPD/W Impodimo MadikweWest 20Minutes

JAC/E Jaci’s MadikweEast 35Minutes

MDH/E MadikweHills MadikweEast 20Minutes


MADIKWE COMMERCIAL CAMPS MADIKWE COMMERCIAL CAMPS


JAM/E JamalaMadikwe MadikweEast 30Minutes

MRL/E MadikweRiverLodge MadikweEast 20Minutes

MDS/E MadikweSafari MadikweEast 10Minutes

MAK/E MakanyaneSafariLodge MadikweEast 40Minutes

MAT/E MateyaSafariLodge MadikweEast 10Minutes

MOL/E MoloriSafariLodge MadikweEast 12Minutes

MOR/E MorukuruLodge MadikweEast 45Minutes

MSW/WMotswiriPrivateSafariLodge

MadikweWest 20Minutes

RLS/W RhulaniSafari MadikweWest 30Minutes

RMD/WRoyalMadikweLuxurySafari

MadikweWest 30Minutes


TAU/W TauGameLodge MadikweWest 45Minutes

MBH/W MadikweBushHouse MadikweWest 45Minutes

THK/E ThakaduRiverCamp MadikweEast 45Minutes

TNS/W Tuningi MadikweWest 45Minutes


AllpassengerstravellingonourFederalAirlinesshuttleflightsareentitledtoonefreepieceofcheckedluggageandonesmallcarryonitem.Pleaseseebelowdetailsforcheckedinbags:

Duetothenatureoftheenvironmentinwhichweoperate,ouraircraftare,generallyspeaking,smallerthanatypicalairliner.Asaresult,wehavemuchsmallerluggageholdswhichresultsinweightandsizelimitations.TheFederalAirlinesluggagespecificationsareasfollows:

TYPE OF BAG

• SOFT (all-sides)luggage/duffelbagswithONEflatsidewillbeallowed;• Maximum luggage weightis20kg/44lbs(inthehold);luggage sizeis40cm

(16inches)widex30cm(12inches)highx60cm(24inches)long;• Maximum hand luggageis5kg/11lbs(1softpieceallowedwithONEflatsideonly);• Weoffersoftsidedbagswhichcanbepurchasedatourloungeatanadditionalcost.• Shouldyourluggageexceedtheabovelimitations,wewillNOT BE ABLE toload

it.WedoprovideaCOMPLIMENTARY LUGGAGE STORING FACILITY (provided guests are booked on a return basis).Excessluggageremainstheresponsibilityoftheaffectedpassengeratalltimes.

• OversizedluggageCANNOTbecarriedonyourlap.Yoursafetyisourfirstpriorityandunsecuredobjectsinsidethecabinarehazardous.

FEDERAL AIRLINES BAGGAGE LIMITATIONS

• EXCESS/ ADDITIONAL LUGGAGE:Complimentaryexcessluggagestorageisofferedonareturnflightbasisonly.

• Onshuttleflights,toaccommodateadditionalluggage,pleasebookandpayforanadditionalseatinadvance.Itmaynotbeanavailableoptiononthedayofdepartureifthishasnotbeenpre-booked.Theextraseatwillallowforanadditional60kgofluggage.Pleasenotethatanyadditionalluggagemuststillmeetthebaggagepolicydescribedabove.

• Oncharterflights,shouldtheaircraftnotbefilledtocapacityandtheguestswishtotakeadditionalluggage,pleaseapproachthecharterdepartmenttomakethenecessaryarrangements.

• ItremainstheresponsibilityofthebookingagenttoinformtheirclientofFederalAirlinesbaggagepolicy.

DANGEROUS GOODSThe following dangerous goods are not permitted on board the aircraft:• Flammableliquidsandsolidssuchaslighterorheaterfuel,paintandmatches.

Radio-activematerial,oxidizingmaterialsandorganicperoxidessuchasbleachesandfiberglassrepairkits;

• Firearmsandexplosives,handguns,automaticweapons,munitions,ammunitionsincludingblankcartridges,pistolcaps,fireworks,flares,smokecanistersandcrackers.

• Infectioussubstancessuchasbacteriaandviruses;

• Corrosivessuchasmercury,acids,alkalisandwet-cellbatteries;• Compressedgases.Deeplyrefrigeratedflammable,non-flammableandpoisonous

gasessuchasbutane,oxygenpropaneandaqualungcylinders;• Wedonotaccepthumanremainsforcarriageonanyroutes.However,thecarriage

ofashesispermittedprovidedacopyofthedeathcertificateandthecremationscertificateaccompaniesthem.Youmustensuretheashesaresecurelypackedinanappropriatecontainerandshouldbeincludedinyourhandluggage.

We are always proud to welcome all of our passengers to our departure lounge; we offer the following facilities to all departing and arriving passengers

FEDERAL AIRLINES DEPARTURE LOUNGE

• Complimentaryflavouredteas,espresso,cappuccino,mochachino,latte,hotchocolate,softdrinks,fruitjuiceandhomemadebiscuitsavailable;

• Complimentaryfreshsandwiches,fruitandsnacksavailable;• Complimentarywi-fiinsideourdeparturelounge;• Boutiqueshoppingexperience;• Complimentaryshowerfacilities;• Complimentarybaggagestoragefacilitiesavailablebetweenthehoursof8am

and4pm,offeredonareturnflightbasis;• Beautifulprivateloungewithprivategardentoenjoywhileyouarewaitingfor

yourflighttodepart;• ComplimentaryreturntransportbacktoO.R.Tamboforpassengersreturning

fromourshuttleflights;• Guestrelationscontacte-mail:[email protected].

We provide a complimentary meet and greet service to all of our passengers upon arrival at Johannesburg, please note the following regarding this service:

FEDERAL AIRLINES MEET AND GREET SERVICE

• FederalAirlinesoffersthisserviceonacomplimentarybasis;• Weofferthisserviceforallpassengersarrivingonanyscheduledflightlanding

after6am,providedwereceivetheflightinformation72hrsbeforedeparture;• Passengersarrivingbefore6amneedtomaketheirownwaytoourkiosk,a

FederalAirlinesdriverwillmanthekioskfrom6:30amtotransportgueststhathavearrivedearlytotheloungeifprearranged72hrsbeforedeparture;shouldguestsrequireanearliermeetandgreetservice,thiscanbearrangedbyFederalAirlinesatanadditionalcharge.

• Ourloungeisoperationalfrom7amdaily,andourairportkioskisoperationalfrom8amdaily;

• Passengersmaybemetasagroupshouldwehavemultiplepassengersarrivingoffthesameflight;

• Wecannotbeheldliableshouldthepassengersmissourrepresentativeswhentheycomethrougharrivals;wewillendeavourtobewaitingforthematthemostvisiblepointastheyarrive;

• Afterpassengershavebeenmettheywillbeescortedtoourterminalcounterwheretheywillbeassistedontothetransporttobringthemtoourprivatedeparturelounge.

IMPORTANT INFORMATION


WeofferashuttleserviceandNOTascheduledservicethereforetimesandroutesmayvaryfromday-to-daydependingonactualbookings.Allshuttledeparturetimesaresubjecttochange

• Guestsbookedonshuttleflights,arenotguaranteedtobeonthesameaircraft.FederalAirlineswilldoallpossibletoassistfamilies/groupstogether,subjecttooperationalrequirements;

• Aircraftlandingand/ordeparturemaybedelayedduetoanimalsobstructingtherunway;

• O.R.TamboInternationalAirportisoneofthebusiestairportsinthesouthernhemisphere.Assuchweoftenincurairtrafficcontroldelaysduetoaircraftcongestion;

• Transportbetweengamelodgeairstripsandtheactuallodgeswillbeprovidedbythelodge,weconstantlyupdatethelodgestaffwithallflightdetailssothattheyarewellpreparedforourguests’arrival;

• Confirmedbookingssubjecttoautomaticreleaseifpassengers’fullnamesarenotreceivedattimeofconfirmation;

• Wereservetherighttoincludetechnicalstopsenrouteduetooperatingconditionsatthetime,whichisintheinterestofsafetyandatthesolediscretionofthecaptain;

• Smokingisnotpermittedonanyofourflights;• FederalAirlinesoperatesasapoint-to-pointairlineandwillnotbeheld

responsibleorliableshouldincoming/connectingflightsbemissed/delayedresultinginpassengersmissingtheirshuttleconnectiontothebushoronwardflights.Wewillendeavourtoassistthemonalaterdeparturefrom/tothebush,subjecttoseatandflightavailability;

• Wecannotbeheldliableorresponsibleforanydelaysduetoweather,airtrafficcontrolortechnicaldelays,wewillrectifythesituationtothebestofourability;

• Intheeventofbadweather(lowcloudorwater-loggedrunways),FederalAirlinesreservestheright,intheinterestofsafety,toeithercanceltheflightordiverttothenearestsuitableandserviceableairstrip;

• Thismightmeanaroadtransferforthegueststogetto/fromtheirfinaldestination.Uponadecisionbeingmade,eitherFederalAirlinesortheAgentwillmakethenecessaryarrangements.Thisdiversionwillonlybedoneintheinterestofsafetyandwhenweatherand/orrunwayconditionsarenotsuitabletolandatyouroriginaldestination.

• FederalAirlines(Pty)Ltd.TradingasFederalAirlinescannotbeheldliableorresponsibleforanydelaysduetoweather,resultinginmissedconnectionswhenreturningfromanylodge.

• Forgroupbookingsonshuttleflightsto/fromJohannesburg,bookingsarerestrictedto18passengersperdeparturetime.Anyadditionalpassengerscanbeaccommodatedonaprivatecharterbasis.

• Forgroupbookingsonallothershuttleroutes,bookingsarerestrictedto9passengersperdeparturetime.

• Anyadditionalpassengerscanbeaccommodatedonaprivatecharterbasis.• Childfaresareavailableonthefollowingroutes:ORT,Lowveld(MQPand

Inter-Lodge),Madikwe.• Childfaresarepricedat25%offthepublishedfare.Childratesareapplicable

forages2to11.• InfantFaresareavailableon:ORT,Lowveld(MQPandInter-Lodge),Madikwe.

Infantfaresarepricedat75%offthepublishedfare.Infantratesareapplicableforages0to2.

• ExpectantmothersmaytravelwithFederalAirlinesuptoandincludingthe27thweekoftheirpregnancy.Thismustbeinclusiveoftheirreturnflightandmustbeabletoproduceadoctor’scertificateconfirmingthestageoftheirpregnancyandthattheyarefittofly.

FEDERAL AIRLINES GENERAL TERMS AND CONDITIONS

• 31–60Days15%• 15–30Days50%• 0–14Days100%• Outside61days-adminfeeofR250willbechargedperbooking.

PleasenotethatcancellationsonspecialratesofferedwillbeinvoicedasperFederalAirlinesrackrates.Anyamendmenttoabookingwithin72hoursthatisnotacancellationwillattractthefollowingadminchargesandwillbesubjecttoavailability:• Date/Routechange:R750.00(perperson)• Routechange:R750.00(perperson)plusanydifferenceinfare• Timechangeondayoftravel:R250.00(perperson)

SHUTTLE SERVICES – CANCELLATION POLICY

CarriageofliveanimalsispermittedonboardFederalAirlinesflights.Formoreinformation,termsandconditions,pleaseviewourwebsite,www.fedair.com

TRANSPORT OF LIVE ANIMALS

NOTE: Extra seats are to be booked for the extra equipment travelling per passenger accordingly.

Wheelchair / Disabled PassengersWheelchair/DisabledpassengersareallowedonFederalAirlinesflightssolongas:• Thereisanassistantofsomekindwhoisabletohelpwiththeboarding/

de-boardingofthepassengeriftheyareunabletomanoeuvrethemselvesaccordinglyinrelationtotheflighttheyaredoing.

• Only1disabledpassengerisallowedonboardany1FederalAirlinesflight.• NoliabilitycanbeheldagainstFederalAirlines(Pty)Ltdforinjury,etc.toa

passenger.• TheCaptainoftheflightmustbeinformedofthepassengeronboardhis/her

flightthedaybeforehandorattheveryleast15minutesbeforetheflightdeparts.

Wheelchairs: Manually Operated Wheelchairs ManuallyoperatedwheelchairsmaybeallowedonFederalAirlinesflights:• Atalltimes;howeverconsiderationmustbetakenintermsofsizeasnotall

aircraftintheFederalAirlinesfleetcanaccommodatethebulk/shapeofafold-awaywheelchairincargopods,etc.

• TheCaptainoftheflightmustbeinformedoftheparticularcargoonboardhis/herflightthedaybeforehandorattheveryleast15minutesbeforetheflightdeparts.

NON-STANDARD PASSENGERS AND EQUIPMENT


CONTACT USFEDERAL AIRLINES JOHANNESBURG

Foranyfurtherinformationpleasevisitwww.fedair.com

AIR CHARTER SERVICESTel:+27(0)113959000Fax:+27(0)113959010EmergencyNumber:+27(0)715174385Email:[email protected]

Tel:+27(0)113959000AfterHourscell:+27(0)829462962Fax:+27(0)113959010Email:[email protected]

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