Sharepoint and Legal KM: The Good, the Bad and the Ugly

Neil RichardsDirector, Matthew Parsons & Associateshttp://www.knowledgethoughts.com/blog

Who

am I?

Co-author, knowledgethoughts.co

m

Former Head of KM SystemsLinklaters

DirectorMatthew

Parsons & Associates

Scope of content

All firm Individual practices Teams

Active users

Team toolsProject tools

Firm-wide Intranet

Practice & office home pages

Engagement termsPractice managementExpertise system

Financial reportingCRM

Practice-specific databases

Special topicsFinancial reportingIndustry / client sites

Scope of content

All firm Individual practices Teams

Active users

Questions for Enterprise content:

Information architecture?Integration with existing systems?Governance?Training & adoption?

Scope of content

All firm Individual practices Teams

Active users

Questions for “WIP” content:Self-service?Governance & quality?Integration?Gardening?Support?Promotion?

The Good

IT loves it!

Some aspects are very simple

Information in firm

systems flows

together

Wikis and blogs on

day 1

The Bad

Harder than it sounds

The tools are not finished

Being a lawyer isn’t about collaborating on the Intranet

The Ugly(if you’re not careful)

Silos!

Chaos!

Recap

Bad• Complex• Immature• Square peg, round hole

Ugly• Silos• Chaos

Good• IT • Simple• Integrated

Image creditshttp://www.flickr.com/photos/bayat/7491311/http://www.flickr.com/photos/gullevek/155604654/http://www.flickr.com/photos/ukjc/1539902743/http://www.flickr.com/photos/cogdog/19490596/http://www.sxc.hu/photo/906047http://www.sxc.hu/photo/722729http://www.sxc.hu/photo/880394http://www.sxc.hu/photo/977595http://www.sxc.hu/photo/896585http://www.sxc.hu/photo/178312http://www.sxc.hu/photo/721968http://www.sxc.hu/photo/952374http://www.sxc.hu/photo/210217http://www.sxc.hu/photo/308547http://www.sxc.hu/photo/732365http://www.sxc.hu/photo/562368

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