Share an Interview Highlight - How might we gather insights and inspiration to design products and...

Insights for InnovationRaquel Félix Jan/Feb 2016

Share an Interview Highlight

How might we gather insights and inspiration to design products and services for the modern 70 year old?

1. The new 70's outside their homes (building a visualisation map)

2. Before i go to sleep project (what’s on your bedside table?)

Raquel Félix Jan/Feb 2016

70’s

Insights for InnovationRaquel Félix Jan/Feb 2016Raquel Félix Jan/Feb 2016

70’s

Retired but still working on the family business (since 1964). From Monday to Saturday, during the mornings (on the afternoons it’s her soon that runs the business). She’s quite an independent 77 years old woman.

Fernanda


70’s


“Every single job that i’ve done, i’ve done it with pleasure. I’m very adaptable. If i didn’t work, i would arranje something else to do.”

“I feel that we don’t live in community anymore.”

“In my neighbourhood there’s mostly people of my age. There’s no young people around.”

Warming up!

Insights for InnovationRaquel Félix Jan/Feb 2016

Church

Raquel Félix Jan/Feb 2016

70’s


Wakes up at 5am

(from Monday to Saturday)

Makes her lunch at the

cafe

Goes to her cafe

walking 1km

Goes home around 2pm

(on her son’s car or by public transports

Stays at home during

afternoon

Dinner with grandchildren

from Monday to Friday

(12 and 18 years old)

Bed around 9pm

(unless there’s a TV show that she likes to watch)

“I've been robbed so many times… but i’m not afraid!”

Home

Cafe

Public Transpot

Daily week routine


70’s


Wakes at 8am

Goes to church at 10am (she sings at

the choir with 20 more ladies from her age

or even older)

Makes lunch

Watches some TV

Visits some relatives (only when she gets a ride from

her son)

Makes dinner

Goes to bed around 9pm

“TV channels are all about violent movies and football… things that don’t interest me that much.”

Church

Home

Cafe

Public Transpot

Sunday routine


70’s


“The thing that i like to do the most… read… i have so many books. Good books. Right now i’m reading a big book. It’s about wines and vineyards. I also have many catholic books. I read everything… i love detective stories like those books from Agatha. I once read War and Peace in one and a half night!” She shows me the book that she was reading with a lot of enthusiasm suggesting me to read it.

“When i was young i loved to dance and sing. Now i don’t dance anymore. I don’t know why?! Maybe sometimes at the weddings.” Raquel: “If there was a place where they played the musics that you like, would you go there and dance?” Yes, i might go there… my foot would start to jump… not only the foot… the entire body!” She laughs!

She does her own cleaning (she hates to clean the dust and she irons her daughter’s clothing).

Things she loves to do… and not so much!


70’s


“I wouldn’t mind to go to a nursery home and i would go today because if would go today, i would be able to do many things around there… i would put at a good use of the gifts that God gave me. If i go very old… i wont be able to do anything!” She loudly laughs! “One thing i know for shore, i don’t want to be a burden to my children!”

How do you feel or think that society deals with older people? “That’s a difficult question… i think that it could be more caring, it should be more caring. There are people that think that older people have no value at all… but they are very valuable! I value my own age! It is worth having my age! People give me their place for me to sit! Big, big laugh!

Places for older people and how society sees them


70’s


“I don’t feel old. Sometimes i think that i should but i don’t… only because my knees hurt… my daughter tells me all the time to buy a walking stick… i say to her: do you think that, with this beautiful face, i need that!” Hard laughing! “I feel fine with my own age, i don’t feel old neither useless. That’s no good, to feel useless.”

Dealing with age… things and old people products…

What do you think of older people’s stores and products? “They should be happier and those names they give them… (like The grandfather store). I think it’s ugly!”

She’s laughing big!

Trust me!


70’s


What’s on Fernanda’s bedside table?

•Table lamp; •Alarm clock; •A picture of “Our Lady of Fátima” and the three children; •Some books; •The bible (but it’s so big that sometime the bedside table is not

big enough for both books and the bible).


70’s


What does she do before she goes to bed?

• Reads on her dining room, at the table (not in bed); • Then she prays and goes to sleep.

Sometimes she wakes up during the night and she goes to bed beyond her time (9pm), she has some trouble to sleep.

Sometimes she can’t sleep because she’s worried. She never takes sleeping pills. She remembers her dreams very often. She has two recurrent dreams (she describes them form me). “Sometimes i dream of my mother and husband.” They died along ago, Fernanda is a widow and she lives alone in her own house. At this point she shares some of her husband photos with me and another one of when she was young.


70’s


“I’m not afraid of death… i might be not that well prepared… what if i get up there and S. Peter doesn’t open me the doors of paradise?… i’m joking!” Big and contagious laugh! “I don’t miss my youth. I played quite enough! But i wish to do so many and more things! Taking care of children or older people… i think i’m better with children. I would love to see my cafe beautiful again with lots of customers! Dreaming is very good!”

The importance of dreaming…


70’s

To read

To dance

Church

To sing

Her business

Her cafe

To HelpTo talk

Doesn’t feel old

Values her age

Feels useful

Feels independent

Worries about her children and grandchildren

Her home

Wrapping up

Doesn’t identify with older people

stuff

Share an Interview Highlight - How might we gather insights and inspiration to design products and...

Design

Transcript of Share an Interview Highlight - How might we gather insights and inspiration to design products and...