Settle/Clear Voucher Transaction Manual Voucher OFFLINE FOOD BENEFIT VOUCHER. Federal regulations...

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Transcript of Settle/Clear Voucher Transaction Manual Voucher OFFLINE FOOD BENEFIT VOUCHER. Federal regulations...

  • Alabama EBT Quick Reference Guide for VeriFone® Vx510 Terminal

    1) Press Logon Clerk .

    2) Enter clerk ID number (4 digit number) then press .

    3) Enter clerk password (4 to 8 numbers) then press .

    (Screen flashes Dialing ...Connected, Sending, Receiving.)

    4) Press any key to begin transactions.

    Settle/Clear Voucher Transaction

    Log On Terminal

    Manual Voucher Processing

    1) Press Retailer Options .

    2) Press for Logon / Logoff Clerk.

    3) Press for Logoff Clerk.

    Retailer Call Center 1-800-477-8604

    Log Off Terminal

    Retailer Options #1

    1-Logon / Logoff Clerk

    2-Reports

    3-Shift Totals

    4-Void Last Tran

    5-Reprint Last Recpt

    Back Main

    Logon / Logoff Clerk

    Current Clerk: XXXX

    1-Logon Clerk

    2-Logoff Clerk

    Back Main

    Fill in the form as follows: 1. Retailer prints the recipient’s EBT card number. 2. Retailer prints the recipient/cardholder’s name. 3. Retailer prints store name. 4. Retailer prints store address. 5. Retailer prints city, state, and zip code. 6. Retailer checks reason for using manual voucher. 7. Retailer prints the store’s seven-digit FNS authorization

    number. 8. Retailer prints the amount of the transaction. Retailer

    cannot alter this amount after the authorization call. 9. Retailer checks type of transaction.

    10. Retailer calls for voucher authorization number. 11. Retailer prints the voucher authorization number

    here. This is the number received from the ARU or Call Center.

    12. Recipient signs here. Only authorized persons may sign the voucher.

    13. Retailer (checker or front-end supervisor) signs the manual voucher.

    14. Retailer prints the date of the transaction. 15. Retailer gives copy of voucher to recipient.

    The manual voucher must clear within 15 calendar days after the date of telephone authorization. If the retailer does not clear the manual voucher within 15 calendar days after receiving telephone authorization, the authorization number expires. The liability for the transaction will then rest with the retailer.

    1) Press Retailer Options .

    2) Press the purple button under the () arrow to scroll down to Retailer Options #2.

    3) Press for Voucher Clear.

    4) Press for Food Stamp.

    5) Enter Card Number then press .

    6) Enter Voucher Number then press .

    7) Enter Voucher Authorization Number then press .

    8) Press for Purchase or for Return. If Return, terminal prompts for a Supervisor ID and password.

    9) Enter Purchase Amount. (Screen flashes Dialing ...Connected, Sending, Receiving.)

    Retailer Options #1

    1-Logon / Logoff Clerk

    2-Reports

    3-Shift Totals

    4-Void Last Tran

    5-Reprint Last Recpt

    Back Main

    Retailer Options #2

    1-Voucher Clear

    2-Clerk Maintanance

    3-Ret Receipt Copies

    4-Terminal Config

    Back Main

    Voucher Clear

    1-Food Stamp

    Back Main

    FS Voucher Clear

    Enter Card Number

    ---------------

    Back Main

    FS Voucher Clear

    Voucher #

    ---------------

    Back Main

    FS Voucher Clear

    Voucher #

    ---------------

    Auth #: ------

    Back Main

    FS Voucher Clear

    Voucher Type

    1-Purchase

    2-Return

    Back Main

    FS Voucher Clear

    Type: Purchase

    Enter Amount

    $ ----

    . --

    Back Main State and Local Solutions goEBT-AL-1214

    OFFLINE FOOD BENEFIT VOUCHER

    Federal regulations prohibit representation of this voucher by retailer if voice authorization is denied.

    In signing this voucher, I believe the food benefits are available for the full amount of this transaction.

    Fri 01/03/14 12:00am

    - TERMINAL LOGGED OUT -

    Logon Clerk F3

    Retailer Options F4

    Logon Clerk

    Clerk ID: _ _ _ _

    Back Main

    Logon Clerk

    Clerk ID: XXXX

    Back Main

    Password:_ _ _ _ _ _ _ _

    Logon Clerk

    APPROVED

    Clerk XXXX Logged On

    Keep retailer receipt

    for records

    Fri 01/03/14 12:00am

    SWIPE CARD to Begin.

    Manual Entry F3

    Retailer Options F4

    1QZ.

    2ABC

    Fri 01/03/14 12:00am

    SWIPE CARD to Begin.

    Manual Entry F3

    Retailer Options F4

    1QZ.

    1QZ.

    1QZ. 2ABC

  • SNAP Benefit Purchase 1) Swipe EBT card or press Manual

    Entry to manually enter card number.

    Note: The card must be present for manual entry.

    2) Press to select Food Stamp Purchase.

    3) Enter purchase amount and press .

    4) Customer enters PIN on the PINpad and presses .

    5) Approved Transaction. Dispense goods. Give the receipt to customer.

    Reprint Last Receipt 1) Press Retailer Options .

    2) Press to select Reprint Last Receipt.

    Select Transaction

    1-Foodstamp Purchase

    2-Foodstamp Return

    3-Balance Inquiry

    Main

    SCAN OR ENTER ITEM #

    Qty Totl Subtotal: 0.00

    Food Stamp Purchase

    APPROVED

    DISPENSE GOODS

    Give receipt to

    CUSTOMER.

    Food Stamp Purchase

    Enter Amount

    $ ----

    . --

    Main

    Retailer Options #1

    1-Logon / Logoff Clerk

    2-Reports

    3-Shift Totals

    4-Void Last Tran

    5-Reprint Last Recpt

    Back Main

    Select Transaction

    1-Foodstamp Purchase

    2-Foodstamp Return

    3-Balance Inquiry

    Main

    Food Stamp Return

    * OVERRIDE REQUIRED

    Suprv ID:XXXX

    Password: --------

    Main

    Food Stamp Return

    Enter Amount

    $ ----

    . --

    Main

    Food Stamp Return

    * OVERRIDE REQUIRED

    Suprv ID: ----

    Main

    Food Stamp Return

    $ XX.XX

    Waiting for Customer

    to ENTER PIN ...

    Main

    Food Stamp Return

    APPROVED

    ACCEPT GOODS

    Give receipt to

    CUSTOMER.

    SNAP Benefit Return 1) Swipe EBT card or press Manual

    Entry to manually enter card number.

    2) Press to select Food Stamp Return.

    3) Enter supervisor ID and press .

    4) Enter supervisor password and press .

    5) Enter return amount and press .

    6) Customer enters PIN and presses . (Screen flashes Dialing ...Connected, Sending,

    Receiving.)

    7) Approved Transaction. Give the receipt to customer. Accept returned items.

    Supplies The VeriFone Vx510 can use either of the following types of single ply thermal-sensitive replacement paper: • CRM0039 - High grade thermal paper, 2 1/4 inch (57 mm), or • CRM0027 - Medium grade thermal paper, 2 1/4 inch

    Void Last Transaction 1) Press Retailer Options.

    2) Press for Void Last Tran.

    3) Press for Yes and proceed to the next screen or press for No to return to previous menu.

    4) Enter supervisor ID and press .

    5) Enter supervisor password and press .

    6) Enter card number or swipe card from last transaction.

    (Screen flashes Dialing ...Connected, Sending, Receiving.)

    7) Approved Transaction. Give the receipt to customer.

    Retailer Options #1

    1-Logon / Logoff Clerk

    2-Reports

    3-Shift Totals

    4-Void Last Tran

    5-Reprint Last Recpt

    Back Main

    Last Tran:

    (Type of Transaction)

    $ XX.XX

    Void Tran?

    Back Main

    1-Yes

    2-No

    Void Last Tran

    * OVERRIDE REQUIRED

    Suprv ID: ----

    Back Main

    Void Last Tran

    * OVERRIDE REQUIRED

    Suprv ID:XXXX

    Password: --------

    Back Main

    Void Last Tran

    Swipe ot type card

    number from last

    transaction.

    Back Main

    Void Last Tran

    APPROVED

    Void Successful

    Give receipt to

    CUSTOMER.

    Fri 01/03/14 12:00am

    SWIPE CARD to Begin.

    Manual Entry F3

    Retailer Options F4

    Fri 01/03/14 12:00am

    SWIPE CARD to Begin.

    Manual Entry F3

    Retailer Options F4

    Fri 01/03/14 12:00am

    SWIPE CARD to Begin.

    Manual Entry F3

    Retailer Options F4

    Fri 01/03/14 12:00am

    SWIPE CARD to Begin.

    Manual Entry F3

    Retailer Options F4

    1QZ.

    5JKL

    2ABC

    1QZ. 2ABC

    4GHI