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Program :

Faculty :

Course :

Trimester :

Session/s :

Week :

7 & 8

1

PGDM - 15

Prof. Merlin Mythili .S

Fundamentals of Organisational Behaviour

I

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Topics to be covered in this session: Emotions Moods Emotional Labour Emotional Intelligence

Emotions and Moods

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Differentiate emotions from Moods

List and identify the sources of the basic emotions and moods

Contrast the evidence for and against the existence of emotional intelligence

Application of the concepts of emotions and moods to OB issues

At the end of this session you should be able to:

Session Learning Objectives

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Affect, Emotions and Moods

Affect is a broad range of feelings that people experience

Emotions are intense feelings that are directed at someone or something

Moods are feelings that tend to be less intense than emotions and that lack a

contextual stimulus

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Basic Emotions

Descartes: - wonder, love hatred, desire, joy and sadness

Universal Emotions :- Happiness- surprise fear sadness anger - disgust

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The Structure of Mood

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Sources of Emotions and Moods

Personality

Day of the Week and Time of the Day

Weather

Stress

Social Activities

Exercise

Age

Gender

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Emotional Labour

Emotional labour is a situation in which an employee expresses organizationally

desired emotions during interpersonal

transactions at work

Emotional dissonance are inconsistencies between the emotions people feel and the

emotions they project

Felt and displayed emotions

Deep acting and surface acting

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Affective Events Theory

Source: Based on NM Ashkanasy and CS Dous, Emotion in the Workplace : The New Challenge for Managers, Academy of Management Executive, Feb 2002, p.77

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Emotional Intelligence

The case for EI

Intuitive Appeal

Predicts criteria that matter

Biologically based

The case against EI

Too vague a concept

Cant be measured

Validity is suspect

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OB Applications

Selection

Decision Making

Creativity

Motivation

Leadership

Negotiation

Customer Service

Job Attitudes

Deviant Workplace Behaviours

Safety and Injury at work

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Differentiate emotions from Moods

List and identify the sources of the basic emotions and moods

Contrast the evidence for and against the existence of emotional intelligence

Application of the concepts of emotions and moods to OB issues

Summing up what we have learned and are now able to do:

Before Concluding...

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T H A N K Y O U