Session No. 01
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Transcript of Session No. 01
8/2/2019 Session No. 01
http://slidepdf.com/reader/full/session-no-01 1/15
Session : 01Nature of ManagerialCommunication and
communication process
8/2/2019 Session No. 01
http://slidepdf.com/reader/full/session-no-01 2/15
Communication
Say what you mean,
mean what you say.
8/2/2019 Session No. 01
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“A manager’s number one
problem can be summed up in
one word:
communication.”
8/2/2019 Session No. 01
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“At least 80% of a manager’s
waking hours are spent in
verbal communication.”
Whetten and Cameron, Developing Management Skills pages 216-217.
8/2/2019 Session No. 01
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It’s THEM, not me!
In a survey of 8,000 people
“virtually everyone felt that he or
she was communicating at least aswell as, and in many cases, betterthan, almost everyone else in the
organization.”
Whetten and Cameron, Developing Management Skills pages 216-217.
8/2/2019 Session No. 01
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Could this be you?
“agree that proficiency in
interpersonal communication is
critical to managerial success,
but don’ t feel a strong need to
improve own skill level.”
Spitzberg 1994
8/2/2019 Session No. 01
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What is communication?
“any verbal or nonverbalbehavior that is perceived by
another person.”
David W. Johnson, Frank P. Johnson, Joining Together, Allyn and Bacon,
1994, p.130
8/2/2019 Session No. 01
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What is effective
communication?
Effective communication can
be defined as the understanding
of an intended messagebetween two or more parties.
8/2/2019 Session No. 01
http://slidepdf.com/reader/full/session-no-01 9/15
What is ineffective
communication?
Ineffective communication is the
failure to have another party
adequately understand anintended message.
8/2/2019 Session No. 01
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Communication
• In today’s turbulent environment, crisis
communication is at the top of everyone’s
needed-skills list.
• Effective communication, both within theorganization and with people outside thecompany, is a major challenge andresponsibility for managers
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Communication
• “Process by which information is exchanged and
understood by two or more people, usually with theintent to motivate or influence behavior”
Manager = 80% every working day in direct communication
with others – 48 min/hour
Manager = 20% every work day in communication in theform of reading and writing -12 min/hour
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The Manager as
Communication Champion
Source: Adapted from Henry Mintzberg, The Nature Of Managerial Work(New York:Harper & Row, 1973),72.
ExternalInformation
InternalInformation
Manager asCommunication Champion
Purpose-Directed Direct attention tovision, values, desired
outcomesInfluence employeebehavior
Strategic Conversations
Open communicationListeningDialogueFeedback
Methods Rich channelsUpward, downward,& horizontal channelsNonverbalcommunicationPersonal networks
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Communication Process Model
Noise
Sender
EncodesMessage
Receiver
DecodesMessage
Channel
Feedback Loop(Return messagedecoded)
(Return messageencoded)
Channel
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Channel Richness
Information amount can be transmitted during communication episode
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The importance of communication:• A basic organization goal is survival.• The behavior of people enables
organizations to meet goals.
• Communication is the MAJOR way toinfluence the behavior of others toaccomplish organizational goals.
• The most successful managers are thosewho are skillful communicators.