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Session 408 – Wish your directories and database were up to date and

accurate?

Speakers: Robert Hankin & Detta Donoghue Company: Starfish Associates

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Company Overview

Challenges and Benefits of Managed Directories

The Starfish Approach

Starfish Directory Solution Demo Leveraging an Authoritative Directory

Summary

Agenda

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Starfish – Company Overview

Starfish is a leading provider of telecom management automation and self service solutions. Our technology enables organizations to automate and streamline telecom management by integrating with business processes and existing IT infrastructure. Our solutions are deployed globally at midsize to large enterprises including many Fortune 1000 companies. Starfish is headquartered in Bridgewater, New Jersey.

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Starfish

CMS

CM

HR

AD

Starfish – How to approach

Enterprise Directories

HR and ERP Databases

Starfish Directory Solution synchronizes and consolidates information in real-time or batch mode from multiple sources including:

Avaya Communication Manager Avaya System Manager Avaya Aura Messaging and Modular Messaging Cisco Unified Communications Manager Enterprise Directories:

Microsoft Active Directory, LDAP, Novell eDirectory

Enterprise HR & ERP Databases: Oracle PeopleSoft, SAP, SunGard Banner (Ellucian)

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Starfish – Challenges & Benefits Eliminating one of the most common headaches for telecom and IT managers is dealing with the problem: “ How good is my directory information? Are my

databases up-to-date? ”

In this session, we will identify how to:

Approach such an undertaking

Underscore the benefits to your company

Describe how other organizations have successfully solved their directory problems

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The Directory Challenge

Multiple sources of directory information

PBX

Telecom applications

HR databases

Enterprise Directories (Active Directory, LDAP)

Each source may contain different type of information, all relating to the same user

Critical need for an authoritative source of directory information to feed many applications.

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The Directory Challenge Telecom administrators typically own a piece of the information, but may not be exposed to changes in user information across the enterprise. For example:

A new employee

Someone who is leaving the company

Changing departments

Updating their contact information

These changes should only be handled once then automatically shared and synchronized with other applications that depend on accurate information. 7

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Directory Solution Benefits Maintaining an accurate, authoritative and synchronized directory infrastructure is the foundation for many IT and telecom applications. Some of the benefits of maintaining reliable directories include:

Enhancing the overall communication experience

Streamlining the administrative burden

Boosting user confidence in the information they use

Leveraging the directory foundation for business applications

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Industry Standard Directory Solutions

Directory Synchronization Engines; the building block for Meta-Directories and Identity Management.

Identify the ‘source of truth’ for specific information

Each source needs a connector

Attribute maps, data flow

Consolidate data from multiple sources

Create the meta-directory data store

Synchronize data

Pro-actively update target systems

Make the authoritative information available to all

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Identity Managers and Role Based Provisioning

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Identity Management allows enterprises to manage end-to-end lifecycle of user identities across all enterprise resources:

• Microsoft Forefront Identity Manager & Identity Lifecycle Manager

• Novell Identity Manager

• Oracle Identity Manager

• IBM Tivoli Identity Manager

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Identify information sources and their scope

HR Database: User legal name, org unit, employee ID Active Directory: Login Name, email address PBX: Phone Number, physical location

Identify target systems and information flow

Update Active Directory with telephone numbers (Push) Update PBX and Voice Mail system with user names (Push) Update Speech Enabled Auto Attendants (Pull) Update Call Accounting system (Pull) Web based corporate directory UI Phone based corporate directory

Implementing a Directory Solution

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Define Use Cases

Telecom based directory (extension number is the key)

Add a new station (with or without user association

Modify a station (modify an association with a user)

Delete a station

Add an AD user

Modify an AD user

Delete/Disable an AD user

Schedule a data feed

Update an association manually

Implementing a Directory Solution

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Starfish Directory Server

Avaya Communication Manager Avaya Aura Messaging / Modular Messaging

Active Directory

Enterprise Databases

Starfish Directory Solution Data from multiple sources is maintained in an LDAP data store representing up-to-date information about users and their corresponding telecom resources.

13 Cisco Unified Communications Manager

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Starfish Directory Manager is an intuitive user interface to search, display and manage the directory data store maintained by Starfish Directory Solution.

The user interface is fully configurable so you can display and search on any field in the directory.

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Starfish – Directory Solution Demo

DEMO

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Once you have your authoritative directory in place, you can leverage the information for:

Corporate Directories for iOS devices

Directory Click-to-Call

Lookup & Dial for IP Phones

WML Browser Application

Self Service Solutions

Reset Passwords

Change Phone Settings

Automated On-Boarding & Off-Boarding 16

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Starfish Directory Server

Avaya ACE

Avaya Aura AES

Avaya WML Directory Application

Starfish Directory Manager

Starfish Directory Solution can be leveraged for Click-to-Call using Avaya Aura AES and Avaya ACE platforms.

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Lookup & Dial for Avaya IP Phones

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Avaya Communication Manager North America

Avaya Directory App

Starfish Directory Manager

Active Directory

Avaya Communication Manager EMEA

Avaya Communication Manager APAC

Avaya Utility Server North America Avaya Utility Server EMEA Avaya Utility Server APAC

Avaya Directory App

Avaya Directory App

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Thank you – Questions?

Starfish Associates, LLC 1200 Route 22 East Bridgewater, NJ 08807

908-243-2900

sales@starfishassociates.com

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Thank you for attending. Please remember to complete your

evaluation of this session.

Session 408 - Wish your directories and database were up to date and accurate?