SES - Creating an Empowered Enterprise With Rapid Delivery of Mobile Apps - NextStep Benelux 2015
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Transcript of SES - Creating an Empowered Enterprise With Rapid Delivery of Mobile Apps - NextStep Benelux 2015
Presented byStefan Okhuijzen, VP Business ApplicationsRobert Kovsky, Manager, Business Systems CRM
Presented on08 October 2015
Empowering our enterprise with Mobile Apps
Contents
1. SES overview• Company profile
• Strategy and Challenges
2. IT Strategy – Why RAD – Why OutSystems?• Impact on IT Strategy
• Why we selected OutSystems
3. Empowering our enterprise with Mobile Apps on the OutSystems Platform• Customer 360 App
• Lessons Learned
4. Q&ACompany overview 2
SES overview
Owns and operates one of the world’s largest commercial satellite fleets• Over 50 satellites covering 99% of the globe
Partner of choice for major global broadcasters, telcos, enterprises, governments and institutions• Technical reach of 312 million households in 2014• Largest HD channel line up (over 1,900 channels)
in Q1 2015
Global reach, regional support• Over 1,230 employees in 23 locations worldwide
2014 contract backlog: EUR 7.3 Billion
World leading satellite operator and dynamic market leader
Company overview 4
Providing connectivity with integrated offerings of GEO and MEO satellites
Company overview 5
Our global fleet and access network
Company overview 6
Source: SES, Satellite Monitor YE14, B2B surveys among cable head-ends in North and Latin America, Pay-TV operators` figures, SES analyses & estimates Note SES reach includes subscribers reached via Ciel-2’s spot beams
154mEurope84m
North America
7mAfrica
44mAsia-Pacific
24mLatin America
Our global reach of 312 million TV homes
Company overview 7
1985 SES, Europe’s first private satellite operator, is founded in Luxembourg and signs launch agreement with Arianespace
1988 ASTRA 1A launches on ARIANE 4 at 19.2 East
1991 Co-location – an innovation by SES. SES’s first satellite co-located to multiply the number of services that could be transmitted from one position.
1995 SES goes digital – a huge attraction for channel providers was SES’s pioneering of digital broadcasting technology.
2001 SES acquires Americom from GE. SES GLOBAL is established with two operating companies: SES ASTRA and SES Americom
2006 SES refines its strategy of geographic expansion by acquiring New Skies Satellites
2008 SES combines its Americom and New Skies segments into single division called SES World Skies
2009 SES dives into strategic investment in O3b Networks’ constellation of MEO satellites
2011 SES merges with SES ASTRA & SES World Skies to form one company, SES
2012 unveils SAT>IP, new IP-based satellite reception technology
2013 SES launches its first Ultra HD demo channel
2014 broadcast world’s first live concert in Ultra HD – Linkin Park concert in Berlin
Our evolution
Company overview 8
Ever Changing Landscape
9
While content in HD is enjoyed everywhere, on every screen…
…new connectable devices bring Ultra HD quality to the consumer
People are getting accustomed to high definition from many more sources than TV
and many more to come…
Traditionally we measured ourselves against other satellite operators
However due the fast pace of innovation in information technology new competition has surfaced
Today we measure ourselves against the ICT industry and strive to be the foremost world-wide provider of satellite-enabled communication services and an indispensable contributor to global digitisation
First live transmission in UHD in collaboration with Samsung(Linkin Park @ O2 Arena, Berlin - November 2014)
Ever Changing Landscape
Company overview 10
2. IT Strategy - Why RAD? Why OutSystems?
Impact on IT Strategy
12
Information technology is moving faster than ever before and is disrupting traditional businesses around us
Digital strategies including Social, Mobile, Analytics and Cloud are key drivers behind the disruption
SES plays in an industry in which disruptive forces are at play driving new customer expectations
The IT Strategy was in need of an update
Impact on IT Strategy
13
To be the foremost world-wide provider of satellite-enabled communication services and an indispensable contributor to global digitisation 1 We need to modernize and deliver IT solutions faster to meet today’s IT demand 2Scaling up is will require us to embrace new sourcing strategies and secure cloud technology 3
How IT will help to win Key tenets of the IT Strategy
14
Mobile/Collaboration
Strategic
Integrated Information
Standardize & Simplify
Agile
Rapid Application Development (RAD) of mobile apps hit all five tenets of our IT strategy
The prospect of getting results fast combined with a mobile first approach got staff excited and was easy to “sell” internally
We looked at the market and found only a limited number of players excelling in RAD
Outsystems was selected as our supplier due to the technical maturity of their platform and the only vendor that did not actively pursue a strategy of vendor lock-in
15
3. Empowering our enterprise with mobile apps on the OutSystems Platform
Company overview
ASTRA 5B on-board Ariane 5
Rocket Speed from Day One
Company overview 16
SES Went for a Hybrid Environment with production on site – DEV and TEST in the OS Cloud
Concurrent Projects:• SES StyleGuide incorporation• SES Customized version of NOW App (iOS, Andriod)• Implementation of On-Premise OutSystems Environment• Customized SES Authentication flow based on ADFS• Express Project for internal Knowledge Networking App• Standard Project for Customer 360 App
- Integration with SAP CRM via SAP PI
• Training of 2 SES Developers on the OutSystems Platform
Completed in 3 Months!
Express Project – RRRRAPID Application Deployment
Company overview 17
Knowledge Management made fun! From a Blank Piece of paper to fully
functional application in 6 weeks Using OnTrack, the Business Owner
worked directly with the developers• Short Daily status Stand-Ups
• IT Project Manager engaged only weekly
Customer 360 with SilkUI and SAP Integration
Company overview 18
“Great Apps” Program Impact
Company overview 19
www.outsystems.com20 © OutSystems. All Rights Reserved 20
Severity Grades
Needs to be fixed if there is
extra time on the project
1
Fixing this should be given
low priority
2
This is important to fix,
so it should be given high
priority
3
This is imperative to fix before the
product can be released
4 COSMETIC MINOR MAJOR CRITICAL
How we grade each Usability Problem
Don’t Underestimate The “One Time”
Setup
• VPN’s, Firewalls, User Management, ADFS, SSL, “Pretty” URL’s• Secure communications with SAP times 2 for Hybrid environment
Consider Integrations
• Rapid OutSystems vs. Not so rapid SAP• Integration implies extending, not replacing the existing system
Everyone is an expert in mobile
• End User expectations are different for mobile applications• Data Speeds are not always controlled so “Chattiness” should always be considered
Branding and Style guide
• Many capabilities in the platform we should have embraced from the beginning
Peripheral licensing and technology
• Push Notifications require service (PushWoosh)• Custom App per Device, require development licenses• Cannot publish via App Stores unless customer facing, works fine with MDM
Lessons Learned
Company overview 21
Questions?