SERVICES OFFICE/PERSON RESPONSIBLE · PDF fileSERVICES OFFICE/PERSON RESPONSIBLE CLIENTS 1....

SERVICES OFFICE/PERSON RESPONSIBLE CLIENTS

1. Processing of Application for Long-Term Board of Directors Investors, Port Clients, Businessmen

Lease of Fish Port Facilities (Raw Land, Top Management

Covered Space, Processing Area, Operations Services Department

Low-Temperature Storage, Chiller) Port Management

2. Processing of Requests for Developmental Board of Directors LGUs, Fishermen's Associations, NGOs

Projects Top Management

Technical Services Department

Operations Services Department

3. Processing of Requests for Data / Information Public Information Division Investors, Prospective Fish Port Clients (Fishery

Statistics and Fish Port Profiles), Students,

Government Agencies, Other Researchers

LIST OF FRONTLINE SERVICES

- 7 -

PROCESSING OF APPLICATION FOR LONG-TERM LEASE OF FISH PORT FACILITIES

:

: Locators, Processors, Brokers, Buyers-Sellers

Basic :

Articles of Partnership (If Partnership), Articles of Incorporation (If Corporation), Business Permit,

BIR Registration Certificate, Company Profile

Additional (if applicable) : BIR Tax Clearance, Income and Business Tax Returns (3 years), Audited Financial Statements (3 years)

: 18 days excluding the duration of the action of the PFDA Board of Directors

Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of

ActivityForm

1 Submit Letter of Intent with

required supporting documents

Receive, evaluate documents; Endorse

documents

Regional Fish Port

OPM

OGM

PFDA Central Office

Second Floor

1 day

2 Receive, review/evaluate proposal and

recommend to the AGM/GM; Forward

documents to OSD.

OPM Staff

Port Manager

Regional Fish Port

OPM

5 days

3 Validate and endorse regional port

recommendation to the AGM/GM, or PFDA

BOARD of Directors

OSD OSD

PFDA Central Office

Second Floor

7 days

4 Approve application; If necessary,

recommend and include in agenda for

BOARD of Directors meeting

OSD Manager

Assistant General Manager

Corporate Board Secretary

OGM, OBS

PFDA Central Office

Second Floor

2 days

5 If disapproved, notify/inform client of the

result of his application

OSD OSD

PFDA Central Office

Second Floor

2 days

Duration

How to Avail of the Service :

Schedule of Availability of Service

Clients

8:00 am - 5:00 pm without noon break ; Monday to Friday

Requirements

Letter of Intent, Certificate of Registration of Business Name (If Single Proprietorship),

- 8 -


ActivityForm

6 BOARD of Directors deliberation and

approval of recommendation for award of

contract (BOARD of Directors meetings

are scheduled once a month)

PFDA BOARD of Directors PFDA BOARD of

Directors and OBS

PFDA Conference

Room Central Office

7 Document of the BOARD of Directors

proceedings and send copy of BOARD

Resolution and Notice of Award to

concerned regional ports/awardee by mail

Corporate Board Secretary

OSD

OBS

PFDA Central Office

Second Floor

1 day

8 Coordinate with OPM upon

receipt of Notice of Award

Prepare contract OPM Staff

Port Manager

Regional Fish Port

OPM

5 days

9 Pay deposit and advance rental;

Sign contract

Accept payment; Issue official receipt; Sign

contract

Regional Fish Port - Cashier

Port Manager

Legal Division

OSD Assistant

General Manager/ General

Manager

Regional Fish Port

PFDA Central Office

Second Floor

5 days

END OF TRANSACTION

- 9 -

PROCESSING OF REQUESTS FOR DEVELOPMENTAL PROJECTS (MFP, IPCS, Post Harvest Facilities)

:

: Local and National Government Officials, Fishermen's Associations, NGOs

:

Feasibility Study prepared by proponent, if any

: 20 days and 3 hours excluding the duration of the preparation of feasibility study and detailed engineering design by PFDA


ActivityForm

1 Submit letter request for

developmental projects

Receive documents; Forward/refer letter

request to TSD; Request the proponent to

submit PFDA data requirements for the

preliminary project appraisal

OGM/OAGM Staff

General Manager


TSD

OGM and TSD

PFDA Central Office

2nd and 4th Floors

1 day

2 Submit required documents Determine the potential/need for the

requested project based on the submitted

documents

TSD TSD

PFDA Central Office

4thFloor

3 If there is demand for the project, conduct

Feasibility Study and inform top

management of the result of the study

TSD TSD

PFDA Central Office

4th Floor

4 If feasible, approve project implementation;

request BFAR for funding of project; If

approved by BFAR, prepare MOA with DA-

BFAR for the transfer of funds; Send MOA

to BFAR/DA for signature

General Manager


FSD

FSD

PFDA Central Office

3rd Floor

2 days

(excluding

BFAR's

action)

5 Prepare detailed engineering design TSD TSD

PFDA Central Office

4th Floor

Duration


Schedule of Availability of Service 8:00 am - 5:00 pm without noon break ; Monday to Friday

Clients

Requirements Request Letter

- 10 -


ActivityForm

6 If project is for LGU implementation:

a. prepare MOA for fund transfer from

PFDA to LGU

b. Obtain EXCOM approval for release of

funds

c. Require the LGU to furnish PFDA

Monthly Progress Report on project

implementation

OSD, OBS Top

Management

PFDA BOARD TSD

OSD, TSD, OBS, Top

Management

PFDA Central Office

2nd and 4th Floors

7 Prepare MOA with LGU for Construction

and Sole Management and letter to LGU for

other necessary documents for project

operation including Sangguniang

Panlalawigan/Barangay Resolutions

OSD OSD

PFDA Central Office

2nd Floor

8 Provide LGU with MOA for Fund Transfer,

MOA for Construction and Sole

Management, and a list of other necessary

documents for project operation

OSD OSD

PFDA Central Office

2nd Floor

3 days

9 If PFDA will implement the project, conduct

bidding for the construction of the project;

supervise construction by the contractor

(Done simultaneously with Steps 7and 8)

TSD, BAC TSD

PFDA Central Office

Fourth Floor

10 Coordinate and conduct orientation with the

LGU on documentary requirements

OSD OSD

PFDA Central Office

2nd Floor

5 days

11 Sign MOAs and comply with all

other documentary requirements

for project operation

Submit MOAs signed by the concerned

local and national officials and other

documentary requirements to the General

Manager for signature

OSD OGM

PFDA Central Office

2nd Floor

1 day

12 Train LGU personnel on fish port

operations and management of the project

and undertake pre-operational activities at

the project site

OSD OSD

PFDA Central Office

2nd Floor and

Project Site

6 days

13 Inform the GM/AGM of project completion TSD TSD

PFDA Central Office

4th Floor

- 11 -


ActivityForm

14 Prepare for inauguration and turnover

ceremonies for the project

OSD OSD

PFDA Central Office

2nd Floor and

Project Site

10 days

15 Prepare Inventory and Invoice Receipts for

Property of Completed Projects for

signature by the LGU

OSD OSD

PFDA Central Office

2nd Floor

2 days

16 Submit liquidation documents for

fund transferred, JEV and copy of

Inventory and Invoice Receipts

for Property of Completed Project

Submit these documents to BFAR for

liquidation purposes

OSD, FSD OSD, FSD

PFDA Central Office

2nd and 3rd Floors

1 day

END OF TRANSACTION

- 12 -

PROCESSING OF REQUEST FOR PFDA DATA AND INFORMATION

:

: Investors, Prospective Fish Port Clients (Fishery Statistics and Fish Port Profiles), Students,

Government Agencies, Other Researchers

:

: Available at PID : 1 day

Available at Other PFDA Units : 2 days

Release Clearance Needed : 4 days

: Based on Prevailing Cost of Reproduction


ActivityForm

1 Fill-up Information Requisition

Slip (IRS)

Evaluate data/information being requested;

fill up the Public Information Division portion

of the IRS; and forward IRS to PID Chief

PID Information Officer PID – 3rd Flr. 5 minutes Information

Requisition Slip

2 Approve request and instruct concerned

staff to provide the requested

data/information

PID Chief PID – 3rd Flr. 5 minutes

3 Prepare requested data/information and

photocopy documents, if needed

PID Concerned Staff PID – 3rd Flr. Depends on

requested

data (refer to

duration

above)

4 Pay for photocopied documents Accept payment and issue receipt FSD Cashier FSD – 3rd Flr. 2 minutes Official Receipt

5 Secure documents Verify receipt and release requested

documents

PID Concerned Staff PID – 3rd Flr. 2 minutes


END OF TRANSACTION

Fees

Schedule of Availability of Service 8:00 am -5:00 pm without noon break ; Monday - Friday

Clients

Requirements Fully Accomplished Information Requisition Slip/Request Letter

Duration

- 13 -

OFFICE/PERSON

RESPONSIBLECLIENTS

1 Issuance of Permit to Conduct Business, Renewal of ID Port Manager, Staff of the Office of the Port

Manager, Concerned Division Chiefs and

Staff

Port Clients

2 Provision of Berthing, Unloading/Loading Space Harbor Master on Duty Fishing Vessel Operators, Commercial Fishing Vessel Operators,

Commercial Cargo Vessel Operators

3 Sale of Ice Cash Clerk, Mechanical Plant Operator Exporters, Fishermen, Processors, Fishing Boat Operators, Fish

Vendors, Ice Retailers, Ice Crusher Owners and other Port Users

4 Lease of Transport Equipment (Reefer Van, Insulated Van) Port Manager, AFSD Chief and Staff, PMRD

Chief and Staff

Walk-in Clients, In-house Processors/Exporters

5 Lease of Cargo Handling Equipment - Forklift Credit Officer, Shift Engineer/Forklift

Operator, Port Manager

Exporters/Processors

6 Issuance of Entrance and Parking Ticket Cash Clerk Port Clients

7 Provision of Refrigeration Facilities –Lease of Low Temperature Storage OPM Staff, Port Manager, PMRD/RD Chief Fish Processors, Exporters, Port Clients

8 Provision of Refrigeration Facilities –Lease of Contact Freezer and Air Blast

Freezer

Shift Engineer, Cash Clerk Fish Processors, Exporters, Port Clients

SERVICES

LIST OF FRONTLINE SERVICES

- 15 -

OFFICE/PERSON

RESPONSIBLECLIENTS



Staff

Port Clients

2 Provision of Berthing, Unloading/Loading Space Harbor Master On Duty Fishing Vessel Operators, Commercial Fishing Vessel Operators,


3 Provision of Fish Unloading/Trading Fishery Market Officer, Statistician and Data

Encoder

Fishing Vessel Operators, Fish Traders

4 Provision for Transhipment of Incoming Frozen/Fresh Fish and Other Fishery

Products

Cash Clerk Port Clients

5 Payment on Rental, Power & Water Credit Officer and Cash Clerk Port Clients

6 Provision for Entrance and Parking Ticket Cash Clerk Port Clients

7 Provision for Incoming Cargo & Other Fishery Products Cash Clerk and Police and Security Division Port Clients

8 Acceptance of Payment & Issuance of Official Receipt Cash Clerk Port Clients

SERVICES

LIST OF FRONTLINE SERVICES - NAVOTAS FISH PORT COMPLEX

- 17 -

ISSUANCE OF PERMIT TO CONDUCT BUSINESS AND RENEWAL OF ID

:

: Port Clients

A. Basic : Community Tax Certificate, Barangay Clearance/Mayor’s Permit, Health Certificate

B. Additional : GMP/SSOP Certificate, Certificate of Accreditation, BIR Registration/Tax Clearance,

(as applicable) Old ID issued by PFDA, Company ID, OR/CR for vehicle

Boat Owner FV Registration, BFAR/Fish Worker /Marina ID, Seafarer Passbook

Fees : Annex 1

: 3 days and 1 hour


ActivityForm

1Secure Application Form and

submit requirements

Review and check completeness and

authenticity of submitted requirements

Concerned Division Staff/

OPM Staff

Second Floor

Administration Bldg. 10 mins

Application

Form

Check arrears, if any. Credit OfficerSecond Floor

Administration Bldg.

2

Fill up Application Form and

ensure signature of "Port

Referral" and submit together

with the required documents to

concerned Division

Accept Application Form, recheck

completeness of required documents.

Assess corresponding fees and charges.

Concerned Division StaffSecond Floor


Approve Application FormConcerned Division Chief/

Port Manager

Second Floor


3 Pay corresponding fees

Issue Official Receipt. Write down in the

approved Application Form the details of

the payment.

CashierSecond Floor

Administration Bldg. 15 mins Official Receipt

Duration



Clients

Monday to Friday, 8:00 am to 5:00 pm

Requirements

- 18 -


ActivityForm

4

Return the Application Form

together with all the required

documents including the Official

Receipt

Accept Application Form and the required

documentsOPM Staff

Second Floor


5 Sign the IDProcess the ID and the Certificate to

Conduct BusinessPort Manager/OPM Staff

Second Floor

Administration Bldg. 3 days

Release the ID and the Certificate to

Conduct Business together with the

Original Copy of the submitted

requirements and file photocopies of the

same with the Approved Application Form

OPM StaffSecond Floor


Certificate to

Conduct

Business/ID

Card

END OF TRANSACTION

- 19 -

PROVISION OF BERTHING, UNLOADING/LOADING SPACE

:

:

:

Roll Book, Cargo Manifest (if applicable)

Fees : Based on Prevailing Rates

:


ActivityForm

1 Notify Harbor Operation Division

(HOD) of vessel's Expected Date

of Arrival (EDA) and Expected

Time of Arrival (ETA)

Receive Notification and log vessel’s EDA

and ETA

Harbor Master On Duty

(HOD)

2nd Floor Admin Bldg 2 mins Notice of

Arrival,

2 Prepare berthing space Harbor Master On Duty-

Berthing Control Officer

Quayside/Pier 30 mins

3 Secure Berthing Permit upon

arrival

Issue Berthing Permit Harbor Master On Duty

(HOD)

2nd Floor Admin Bldg 5 mins Berthing Permit

4 Notify HOD on unloading

activities; berth and unload fish

at designated area

ALLOCATION OF SPECIFIC BERTHING

AREA

Harbor Officer On Duty

(HOD)

Quayside/Pier 30 mins

5 Notify HOD the loading activities Indicate on the Berthing Permit the loading

activities


(HOD)


6 Load fishing provisions at

designated area

Issue Conveyance Assessment Slip Harbor Master On Duty

(HOD)

Quayside/Pier 5 mins CONVEYANCE

ASSESSMENT

SLIP

Duration


Schedule of Availability of Service 24 hours a day/7 days a week

Clients Fishing Vessel Operators, Commercial Fishing Vessel Operators, Commercial Cargo Vessel Operators

Requirements Accreditation and Permit to Conduct Business inside the Port

- 20 -


ActivityForm

7 Get Fish Unloading and Market

Transaction Report (FUMTR)

from the MOD and the

Assessment Slips from the HOD

Issue Fish Unloading and Market

Transaction Report (FUMTR) and Berthing

Assessment Slip (BAS)

Market Officer On Duty

(MOD)


(HOD)

2nd Floor Admin Bldg 5 mins Fish Unloading

Market

Transaction

Report/

Asssessment

Slips

8 SECURE CLEARANCE from

HOD

Issue Clearance Harbor Master On Duty

(HOD)

2nd Floor Admin Bldg 5 mins Berthing

Permit,

Assessment

Slip,

Conveyance

Slip

9 Pay to the Cashier Accept payment and issuance of Official

Receipt

Cash Clerk 2nd Floor Admin Bldg 5 mins Official Receipt

10 Secure final clearance Stamp “Cleared” on Berthing Permit Harbor Master On Duty

(HOD)


END OF TRANSACTION

- 21 -

PROVISION OF FISH UNLOADING/TRADING

:

:

:

Fees : Based on Prevailing Rates

: 16 minutes from signing of Transaction Report (TR) by F/V Operator


ActivityForm


activities; berth and unload fish at

designated area

Confirms with F/V Operator or Fish Trader

representative of his assigned area

Fishery Market Operations

Assistant (FMOA), Fishery

Market Operations Officer I

(FMOO I)

Market Hall Facility 5 minutes

2 Identifies the checker assigned Confirms with F/V Operator or Fish Trader

representative of his assigned area




(FMOO I)

Market area 5 minutes

3 Parallel counting of fish

unloadings

Counts the number of tubs unloaded and

prepares the Tally Sheet and Transaction

Report (TR*)




(FMOO I)

Market area 400 tubs/hr Tally Sheet &

Transaction

Report (TR*)

4 Signs the Transaction Report

(TR*) for confirmation of

unloaded volume

Issue Transaction Report Stub portion F/V Operator/ Fish Trader

representative

Market area 2 Mins. Transaction

Report

5 Checks details of TR (FUMTR) against

Tally Sheet and signs the report for its

veracity and accuracy. Returns approved

TR in deposit box for safekeeping


Supervisor

2/F Admin Bldg. 5 Mins Tally Sheet &

TR (FUMTR)

6 Retrieves TR (FUMTR) from deposit box,

checks assessment

Statistician II, Data Encoder 2/F Admin Bldg. 3 Mins TR (FUMTR)

Duration



Clients Fishing Vessel Operators, Fish Traders, Fish Dealers

Requirements Berthing Permit

- 22 -


ActivityForm

7 Claims TR (FUMTR) , proceeds

to Cashier for payment

Receives payment and issue Official

Receipt

Cash Clerk 2/F Admin Bldg. 5 Mins TR (FUMTR),

OR

8 Returns TR with OR to MOD for

recording of payment

Records OR details FMOO I 2/F Admin Bldg. 5 Mins TR (FUMTR),

OR

total

* Transaction Report (TR) previously Fish Unloading and Market Transaction Report (FUMTR)

30 MINS + (# of tubs / 400) x 60

END OF TRANSACTION

- 23 -

PROVISION FOR TRANSSHIPMENT OF INCOMING FROZEN / FRESH FISH AND OTHER FISHERY PRODUCTS

:

:

:

Fees : Based on prevailing rates

: 10 minutes

Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration

of ActivityForm

1 Notifies the Cash Clerk for the

incoming fish and other fishery

products

Inspects and counts fish tubs / boxes

loaded to the vehicle

Cash Clerk Toll Booth - Entrance

Gate

5 minutes Application Form

for Frozen Marine

Products

2 Secures Transaction Report (TR) Prepares Transaction Report (TR) and

assessment of amount due for payment

Cash Clerk Toll Booth 3 minutes Transaction Report

(TR)

3 Payment of Transshipment fee Issues Transaction Report (TR) Cash Clerk Toll Booth 2 minutes Transaction Report

(TR)

total 10 mins


Clients Fish Dealers / Suppliers

Requirements Application for incoming fresh/frozen fish

Duration


END OF TRANSACTION

- 24 -

PROVISION FOR TRANSSHIPMENT

:

:

:

Fees : Based on prevailing rates

: 19 minutes

Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration

of ActivityForm

1 Notifies MOD-FMOA / MOD-

FMOO1 for transshipment of fish

Inspects and counts fish tubs / boxes Fishery Market Operations

Assistant, Fishery Market

Operations Officer I

2nd Floor Admin Bldg

/ Admin Ground Floor

10 minutes Berthing Permit

2 Secures Transaction Report Prepares Transaction Report and

assessment of amount due for payment




2nd Floor Admin Bldg 2 minutes Transaction Report

(TR)

3 Presents Transaction Report and

pay to Cashier

Cashier receives payment and issues

Official Receipt

Cash Clerk 2nd Floor Admin Bldg 5 minutes Official Receipt

4 Presents Official Receipt to MOD Issues exit pass to client Fishery Market Operations



2nd Floor Admin Bldg 2 minutes NFPC Vehicle

Clearance Pass

total 19 minutes

Clients Fishing Vessel Operators, Banca Operators


Requirements Berthing Permit

Duration


END OF TRANSACTION

- 25 -

PAYMENT ON RENTAL, POWER & WATERSchedule of Availability of Service : Monday to Saturday

Clients : Those with Lease Contract

Requirements : Billing Invoice

Fees : As per Contract

Duration : 19 Minutes


Step Client Action Agency ActionOffice/Person

ResponsibleLocation of Office

DURATION OF

ACTIVITYFORM

1

Present Billing

Invoice/Give Payor's

Account Name or

Client Code to CBU

Direct Client to person in

charge of accountCredit Officer

CBU- 2nd floor Admin

Building1 minute None

3Secure CBU payment

form

Log on to FISHPORTal

and Issue CBU Payment

Form to Client

Credit OfficerCBU- 2nd floor Admin

Building5 minutes CBU Payment Form

4

Proceed to Cashier for

payment

Accepts Payment and

issue Official ReceiptCash Clerk

Cash Division- 2nd floor

Admin Building5 minutes Official Receipt

5Present Official Receipt

to the person in charge

of the account after

payment

Photocopy/Record Official

Receipt number as proof of

payment

Credit OfficerCBU- 2nd floor Admin

Building2 minutes none

END OF TRANSACTION

- 26 -

PROVISION FOR ENTRANCE AND PARKING FEE

Schedule of Availability of Service : Monday to Sunday

Clients : All port clients with vehicle

Requirements : Entrance & Parking Ticket

Fees :

Duration : 1 minute




DURATION OF

ACTIVITYFORM

1

Secure Entrance/

Parking Ticket upon

entry at Port Entrance

Gate

Issue Entrance/Parking

TicketCash Clerk Entrance Gate 1 min

Entrance & Parking

Tickets

2 Accept payment Cash Clerk Entrance Gate 1 min

END OF TRANSACTION

- 27 -

PROVISION FOR INCOMING CARGO & OTHER FISHERY PRODUCTS


Clients : All port clients with vehicle & cargo

Requirements : Entrance Fee Ticket/Vehicle Parking Permit/Wharfage Assessment Slip/Conveyance Assessment Slip

Fees :

Duration : 1 minute




DURATION OF

ACTIVITYFORM

1

Submit Sales Invoice of

income cargoes (fuels,

water & other fishery

products)

Instruct client to proceed to

inspection areaCash Clerk Entrance Gate 1 minute

2 Park on inspection area

Physical Inspection /

Verification vis-a-vis

submmitted documents

PSD Entrance Gate 10 minutes

3 Pay for necessary fee Accept payment Cash Clerk Entrance Gate 2 minutes

Wharfage or

Conveyance

Assessment Slip

END OF TRANSACTION

- 28 -

ACCEPTANCE OF PAYMENT & ISSUANCE OF OFFICIAL RECEIPT


Clients : All port clients

Requirements : Payment/Assessment Form

Fees : All existing port fees

Duration : 5 minutes




DURATION OF

ACTIVITYFORM

1Proceed to Cashier for

payment

Accept Payment/

Assessment Form for

verification and issuance of

official receipt

Cash ClerkCashier Section - 2nd Floor

Admin Building5 minutes Official Receipt

END OF TRANSACTION

- 29 -

OFFICE/PERSON

RESPONSIBLECLIENTS



Staff

Port Clients



3 Sale of Ice Cash Clerk, Mechanical Plant Operator Exporters, Fishermen, Processors, Fishing Boat Operators, Fish


4 Lease of Transport Equipment (Reefer Van, Insulated Van) Walk-in Clients, In-house Processors/Exporters







Freezer

Shift Engineer, Cash Clerk Fish Processors, Exporters, Port Clients

SERVICES

LIST OF FRONTLINE SERVICES - GENERAL SANTOS FISH PORT COMPLEX

- 31 -


: Hotline No. 380-7257

: Port Clients


B. Additional GMP/SSOP Certificate, Certificate of Accreditation, BIR Registration/Tax Clearance,



Fees : Annex 1

: 1 hour and 25 minutes


ActivityForm


submit requirements


authenticity of submitted requirementsPIDS Clerk PIDS Office 10 mins

Application

Form

Check arrears, if any. Billing Clerk Finance Office

2



Referral" and submit to

concerned Division

Evaluate and classify client's category Senior Staff per DivisionMOD/ HOD/ EMRD

Office5 mins

Approve Application Form Division ChiefMOD/ HOD/ EMRD

Office10 mins

3Submit approved application

Form with required documents

Accept Application form and recheck

completeness of required documentsPIDS Clerk PIDS Office 15 mins

Duration



Clients


Requirements

- 32 -


ActivityForm

Assess corresponding fees and charges Cashier PIDS Office

4 Pay corresponding fees Issue Official Receipt Cashier PIDS Office 15 mins Official Receipt

5 Proceed to designated location

for picture taking; sign ID Card

Take picture of client and process

Certification and IDPIDS Clerk PIDS Office 20 mins

Certificate to

Conduct

Business/ID

Card

Release Certificate to Conduct Business

and IDPIDS Clerk PIDS Office

Release original requirements to clients

and file photocopies of the same with the

approved Application Form

PIDS Clerk PIDS Office 10 mins

END OF TRANSACTION

- 33 -



:

:


Fees : Annex 2

: 34 minutes excluding monitoring of unloading and loading activities of clients


ActivityForm

1 Notify Harbor Operation Division

(HOD) of vessel Expected Date

of Arrival (EDA) and Expected

Time of Arrival (ETA)


and ETA


(HOD)

2nd Floor Admin Bldg 1 min

2 Prepare berthing space Harbor Master On Duty Quayside/Pier 15 mins


arrival

Issue Berthing Permit

(white & blue)


(HOD)



activities; berth and unload fish at

designated area

Monitor unloading activities Market Officer On Duty

(MOD)

5 Notify HOD the loading activities Indicate on the Berthing Permit the loading

activities


(HOD)

2nd Floor Admin Bldg 5 mins


designated area

Monitor loading activities Harbor Master On Duty

(HOD)


Clients


Duration


Fishing Vessel Operators, Commercial Fishing Vessel Operators, Commercial Cargo Vessel Operators

- 34 -


ActivityForm

7 Proceed to Market Operations

Division (MOD) to get Fish

Unloading Market Transaction

Report (FUMTR) and pay to the

cashier

Accept payment Cashier 2nd Floor Admin Bldg 5 mins Fish Unloading

Market

Transaction

Report

8 Proceed to HOD to get Berthing

Assessment Slip (BAS) and pay

to the Cashier

Accept payment Cashier 2nd Floor Admin Bldg 5 mins Asssessment

Slip

9 Proceed to HOD-Desk Officer for

the final clearance

Stamp “Cleared” on Berthing Permit Harbor Master On Duty

(HOD)

2nd Floor Admin Bldg 1 min

END OF TRANSACTION

- 35 -

SALE OF ICE


: Exporters, Fishermen

Processors, Exporters, Fishing Boat Operators, Fish Vendors

Ice Retailers, Ice Crusher Owners and other Port users

:

Fees : Annex 3

: 8 minutes


ActivityForm

1 Pay corresponding amount Receive payment and issue ice stubs as

follows:

1st copy - Customer's Copy

2nd Copy - Ice Tender's Copy

Cash Clerk Ice Plant Collecting

Office

2 mins/block Ice Stub

2 Present stubs to the Ice Tender Stamp "released" on customer's copy and

release ice to the customer

Mechanical Plant Operator Ice Plant Office 4 mins Ice Stub

3 Receive the ice Crush the ice (Optional) Mechanical Plant Operator Ice Plant Office 2 mins/block

END OF TRANSACTION


Clients

Requirements

Duration


- 36 -

LEASE OF TRANSPORT EQUIPMENT (REEFER VAN, INSULATED VAN)


: Walk-in Clients, In-house Processors/Exporters

Fees : Annex 4

: 19 minutes


ActivityForm

1 Inquire the availability of Reefer

Van and sets schedule

Confirm the availability of Reefer Van, set

schedule and prepare Rental Slip

Shift Engineer EMRD Office 10 mins Rental Slip

2 Sign the Rental Slip for charging

purposes

Sign the Rental Slip for charging purposes Shift Engineer EMRD Office 2 mins Rental Slip

3 Supervise the loading of products

for transport during the trip

Prepare Trip Ticket and Purchase Order to

serve as legal document during the trip and

to purchase fuel and allied products needed

by the Reefer Van for the trip

Admin. Clerk Admin. Office 5 mins Trip Ticket,

Purchase Order

4 Pay corresponding fees and

charges

Accept payments and issue Official Receipt Cashier Cashier's Office 2 mins Official Receipt

Duration


END OF TRANSACTION


Clients

Requirements

- 37 -

LEASE OF CARGO HANDLING EQUIPMENT - FORKLIFT


: Exporters/Processors

:

Fees : Annex 5

: 24 minutes


ActivityForm

1 Request for Ship Out Clearance Assess and prepare Ship Out Clearance Credit Officer Finance Office 5 mins Ship Out

Clearance

Approve Ship Out Clearance Port Manager PM's Office 1 min

2 Present Ship Out Clearance to

the Shift Engineer

Instruct Forklift Operator to release the

goods/products

Shift Engineer/Forklift

Operator

EMRD Office 3 mins Ship Out

Clearance

3 Load finished products to reefer van Shift Engineer/Forklift

Operator

Cold Storage Area 5 mins Report of

Products

Shipped

out/Loaded

4 Record volume of products shipped-out and

submit to Shift Engineer


Operator

EMRD Office 10 mins

Duration


END OF TRANSACTION


Clients

Requirements

- 38 -

ISSUANCE ENTRANCE AND PARKING TICKET

:

: Port Clients

Fees : Annex 6

: 1 minute


ActivityForm

1 Pay corresponding Entrance and

Parking Fee

Receive payment and issue Entrance and

Parking Ticket

Cash Clerk Gate Office 1 min Entrance

Ticket/Parking

Ticket

Duration


END OF TRANSACTION


Clients

Requirements ID issued by PFDA/Vehicle Sticker or Pass/Transaction Slip

- 39 -

PROVISION OF REFRIGERATION FACILITIES - LEASE OF LOW TEMPERATURE STORAGE


: Fish Processors, Exporters, Port Clients

Fees : Annex 7



ActivityForm

1 Acquire checklist of requirements

from OPM Staff

Provide checklist of requirements to client OPM Staff PM's Office 15 mins

2 Submit Letter of Intent and

required documents to the Office

of the Port Manager

Review and evaluate submitted of

documents

OPM Staff PM's Office 30 mins

Endorse documents to the Port Manager

with recommendation

OPM Staff PM's Office 1 min

Approve application Port Manager PM's Office 1 min

Prepare Letter of Approval (LOA) and Short-

Term Lease Agreement

OPM Staff PM's Office 2 hours Letter of

Approval, Short-

Term Lease

Agreement

3 Sign Short Term Lease

Agreement

Sign Short Term Lease Agreement Port Manager PM's Office 10 mins Short Term

Lease

Agreement

Provide copy of Notarized Agreement to the

client, Credit Officer and Office of the Port

Manager

Shift Engineer EMRD Office 10 mins Notarized

Agreement

Duration


END OF TRANSACTION


Clients

Requirements

- 40 -

PROVISION OF REFRIGERATION FACILITIES - LEASE OF CONTACT FREEZER/AIR BLAST FREEZER



:

Fees : Annex 8

: 4 hours and 10 mins (Contact Freezer)

10 hours and 10 mins (Air Blast Freezer)


ActivityForm

1 Request and fill up Contact

Freezer/Air Blast Freezer Usage

Request Form

Schedule slot for usage of Contact

Freezer/Air Blast Freezer

Shift Engineer EMRD Office 2 mins Contact

Freezer/Air

Blast Freezer

Usage Form

2 Conform and load fresh products

into Contact Freezer

Check products arrangement. Start of

freezing

Shift Engineer Contact Freezer Area 4 hours

(Contact

Freezer)

10 hours

(Air Blast

Freezer)

3 Prepare Assessment Slip for conforme by

client

Shift Engineer EMRD Office 1 min Assessment

Slip

4 Take out frozen product after

cycle of operation

Issue Order of Payment Shift Engineer EMRD Office 5 mins Order of

Payment

5 Pay the amount incurred for the

service (cash basis)

Issue Official Receipt Collecting Officer EMRD Collecting

Booth

2 mins Official Receipt

Duration


END OF TRANSACTION


Clients

Requirements

- 41 -

OFFICE/PERSON

RESPONSIBLECLIENTS

1 Issuance of Permit to Conduct Business, Renewal of ID OPM Staff, Credit Officer, PMRD/HMOD

Chief, Cashier

Port Clients



3 Issuance of Entrance and Parking Ticket Toll Booth Collector Port Clients



Freezer

Shift Engineer, Collecting Officer Fish Processors, Exporters, Port Clients

SERVICES

LIST OF FRONTLINE SERVICES - ILOILO FISH PORT COMPLEX

- 43 -


:

: Port Clients





Fees : Annex 1

: 3 days and 1 hour


ActivityForm


submit requirements




OPM Staff


Refrigeration Bldg.

Market Satellite Office

10 minsApplication

Form

Check arrears, if any. Credit Officer Administration Bldg.

2





concerned Division




Concerned Division Staff


Refrigeration Bldg.


5 mins


Port Manager


Refrigeration Bldg.10 mins




the payment.

Cashier Administration Bldg. 15 mins Official Receipt

Duration



Clients


Requirements

- 44 -


ActivityForm

4




Receipt


documentsOPM Staff Administration Bldg. 10 mins


Conduct Business

Port Manager/OPM Staff/

Administrative StaffAdministration Bldg. 3 days






OPM Staff 10 mins

Certificate to

Conduct

Business/ID

Card

END OF TRANSACTION

- 45 -


:

:

:


Fees : Annex 2



ActivityForm

1 Notify Harbor Master on Duty of

vessel's Expected Date of Arrival

(EDA) and Expected Time of

Arrival (ETA)


and ETA

Harbor Master On Duty Harbor Field Office 1 min

2 Prepare berthing space Harbor Master On Duty Harbor Field Office 15 mins


arrival


(white & blue)

Harbor Master On Duty Harbor Field Office 2 mins Berthing Permit

4 Notify Harbor Master on Duty on

unloading activities; berth and

unload fish at designated area

Monitor unloading activities Market Officer On Duty Harbor Field Office

5 Notify Harbor Master on Duty the

loading activities

Indicate on the Berthing Permit the loading

activities

Harbor Master On Duty Harbor Field Office 5 mins


designated area

Monitor loading activities Harbor Master On Duty Harbor Field Office


Clients


Duration



- 46 -


ActivityForm


Transaction Report (FUMTR)and

the Berthing Assessment Slip

(BAS) from the HMOD






Harbor Field Office 5 mins Fish Unloading

Market

Transaction

Report/

Asssessment

Slip

8 Pay to the Cashier Accept payment Cash Clerk Administration Bldg. 5 mins Official Receipt

9 Secure final clearance Stamp “Cleared” on Berthing Permit Harbor Master On Duty Harbor Field Office 1 min

END OF TRANSACTION

- 47 -


:

: Port Clients

Fees : Annex 6

: 1 minute


ActivityForm


Parking Fee


Parking Ticket

Cash Clerk Entrance Gate 1 min Entrance

Ticket/Parking

Ticket

Duration


END OF TRANSACTION


Clients


- 48 -


:


Fees : Annex 7



ActivityForm


from OPM Staff

Provide checklist of requirements to client OPM Staff Administration

Building

15 mins

2 Submit Application and required

documents to the Office of the

Port Manager

Review and evaluate submitted application

and required documents

OPM Staff/PMRD Chief Administration

Building

30 mins

Endorse application with recommendation

to the Port Manager

PMRD Chief Administration

Building

1 min

Approve application Port Manager Administration

Building

1 min



OPM Staff Administration

Building

2 hours Letter of

Approval, Short-

Term Lease

Agreement


Agreement

Sign Short Term Lease Agreement Port Manager Administration

Building

10 mins Short Term

Lease

Agreement



Manager


Building

10 mins Notarized

Agreement

Duration


END OF TRANSACTION


Clients

Requirements

- 49 -


:


:

Fees : Annex 8




ActivityForm



Request Form



Shift Engineer Refrigeration Building 2 mins Contact

Freezer/Air

Blast Freezer

Usage Form



Check product arrangement; Start freezing Shift Engineer Refrigeration Building 4 hours

(Contact

Freezer)

10 hours

(Air Blast

Freezer)

3 Prepare Assessment Slip for client's

conforme and Issue Order of Payment

Shift Engineer Refrigeration Building 1 min Assessment

Slip/Order of

Payment

4 Sign conforme and Pay the

amount for the service rendered

(cash basis)

Issue Official Receipt Cash Clerk Administration

Building



cycle of operation

Release frozen product Shift Engineer Refrigeration Building 5 mins

Duration


END OF TRANSACTION


Clients

Requirements

- 50 -

OFFICE/PERSON

RESPONSIBLECLIENTS



Staff

Port Clients



3 Sale of Ice Collecting Officer, Ice Tender Exporters, Fishermen, Processors, Fishing Boat Operators, Fish








Freezer

Shift Engineer, Billing Officer Fish Processors, Exporters, Port Clients

SERVICES

LIST OF FRONTLINE SERVICES -ZAMBOANGA FISH PORT COMPLEX

- 52 -


:

: Port Clients





Fees : Annex 1

: 3 days and 1 hour


ActivityForm


submit requirements




OPM Staff



Application

Form


2





concerned Division




Concerned Division StaffAdministration Bldg.



Port Manager






the payment.


4




Receipt



Duration



Clients


Requirements

- 53 -


ActivityForm


Conduct Business




Conduct Business together with the Original

Copy of the submitted requirements and file

photocopies of the same with the Approved

Application Form

OPM Staff Administration Bldg. 10 mins

Certificate to

Conduct

Business/ID

Card

END OF TRANSACTION

- 54 -


:

:

:


Fees : Annex 2



ActivityForm




Arrival (ETA)


and ETA

Harbor Master On Duty HMOD Office 1 min



arrival


(white & blue)

Harbor Master On Duty HMOD Office 2 mins Berthing Permit




Monitor unloading activities Market Officer On Duty Quayside/Pier


loading activities


activities

Harbor Master On Duty HMOD Office 5 mins


designated area

Monitor loading activities Harbor Master On Duty Quayside/Pier


Clients


Duration



- 55 -


ActivityForm



and the Berthing Assessment

Slip (BAS) from HMOD






HMOD Office 5 mins Fish Unloading

Market

Transaction

Report/

Asssessment

Slip

8 Pay to the Cashier Accept payment Cash Clerk Administration

Building


9 Secure final clearance Stamp “Cleared” on Berthing Permit Harbor Master On Duty HMOD Office 1 min

END OF TRANSACTION

- 56 -

SALE OF ICE

:

: Exporters, Fishermen

Processors, Exporters, Fishing Boat Operators, Fish Vendors


:

Fees : Annex 3

: 8 minutes


ActivityForm


follows:



Cash Clerk HMOD Office 2 mins/block Ice Stub



Mechanical Plant Operator EIPOD Office 4 mins Ice Stub

3 Receive the ice Crush the ice (Optional) Mechanical Plant Operator EIPOD Office 2 mins/block

END OF TRANSACTION


Clients

Requirements

Duration


- 57 -

LEASE OF CARGO HANDLING EQUIPMENT - FORKLIFT

:

: Exporters/Processors

:

Fees : Annex 5

: 24 minutes


ActivityForm

1 Request for Ship Out Clearance Assess and prepare Ship Out Clearance Credit Officer Administration

Building

5 mins Ship Out

Clearance

Approve Ship Out Clearance Port Manager Administration

Building

1 min

2 Present Ship Out Clearance to

the Shift Engineer

Instruct Forklift Operator to release the

goods/products


Operator

EIPOD Office 3 mins Ship Out

Clearance

3 Load finished products to reefer van Shift Engineer/Forklift

Operator

EIPOD Office 5 mins Report of

Products

Shipped

out/Loaded

4 Record volume of products shipped-out

and submit to Shift Engineer


Operator

EIPOD Office 10 mins

Duration


END OF TRANSACTION


Clients

Requirements

- 58 -


:

: Port Clients

Fees : Annex 6

: 1 minute


ActivityForm


Parking Fee


Parking Ticket

Cash Clerk HMOD Office 1 min Entrance

Ticket/Parking

Ticket

Duration


END OF TRANSACTION


Clients


- 59 -


:


Fees : Annex 7



ActivityForm


from OPM Staff


Building

15 mins



Port Manager



OPM Staff/PMRD Chief Administration Bldg

Refrigeration Bldg.

30 mins


to the Port Manager

PMRD Chief Refrigeration Bldg. 1 min


Building

1 min




Building

2 hours Letter of

Approval, Short-

Term Lease

Agreement


Agreement


Building

10 mins Short Term

Lease

Agreement



Manager


Building

10 mins Notarized

Agreement

Duration


END OF TRANSACTION


Clients

Requirements

- 60 -


:


:

Fees : Annex 8




ActivityForm



Request Form




Freezer/Air

Blast Freezer

Usage Form




(Contact

Freezer)

10 hours

(Air Blast

Freezer)




Slip/Order of

Payment



(cash basis)


Building



cycle of operation


Duration


END OF TRANSACTION


Clients

Requirements

- 61 -

OFFICE/PERSON

RESPONSIBLECLIENTS



Staff

Port Clients



3 Sale of Ice Cash Clerk, Mechanical Plant Operator Fishermen, Processors, Fishing Boat Operators, Fish Vendors, Ice

Retailers, Ice Crusher Owners and other Port Users


SERVICES

LIST OF FRONTLINE SERVICES - LUCENA FISH PORT COMPLEX

- 63 -


:

: Port Clients





Fees : Annex 1

: 3 days and 1 hour


ActivityForm


submit requirements




OPM Staff


Refrigeration Bldg.


10 minsApplication

Form


2





concerned Division




Concerned Division Staff


Refrigeration Bldg.


5 mins


Port Manager






the payment.


Duration



Clients


Requirements

- 64 -


ActivityForm

4




Receipt




Conduct Business








OPM Staff 10 mins

Certificate to

Conduct

Business/ID

Card

END OF TRANSACTION

- 65 -


:

:

:


Fees : Annex 2



ActivityForm




Arrival (ETA)


and ETA

Harbor Master On Duty Administration

Building

1 min

2 Prepare berthing space Harbor Master On Duty Pier 15 mins


arrival


(white & blue)


Building

2 mins Berthing Permit




Monitor unloading activities Market Officer On Duty Pier


loading activities


activities


Building

5 mins


designated area

Monitor loading activities Harbor Master On Duty Pier


Clients


Duration



- 66 -


ActivityForm


Transaction Report (FUMTR) and


(BAS) from HMOD






Administration

Building

5 mins Fish Unloading

Market

Transaction

Report/

Asssessment

Slip

8 Pay to the Cashier Accept payment Cash Clerk Administration

Building


9 Secure final clearance Stamp “Cleared” on Berthing Permit Harbor Master On Duty Administration

Building

1 min

END OF TRANSACTION

- 67 -

SALE OF ICE

:

: Fishermen, Fishing Boat Operators, Fish Vendors


:

Fees : Annex 3

: 8 minutes


ActivityForm


follows:



Cash Clerk Refrigeration Building 2 mins/block Ice Stub



Mechanical Plant Operator Refrigeration Building 4 mins Ice Stub

3 Receive the ice Crush the ice (Optional) Mechanical Plant Operator Refrigeration Building 2 mins/block

END OF TRANSACTION


Clients

Requirements

Duration


- 68 -


:

: Port Clients

Fees : Annex 6

: 1 minute


ActivityForm


Parking Fee


Parking Ticket


Ticket/Parking

Ticket

Duration


END OF TRANSACTION


Clients


- 69 -

OFFICE/PERSON

RESPONSIBLECLIENTS

1 Issuance of Accreditation Certificate/Business Permit Card OPM Port Clients



3 Sale of Ice Collecting Officer, Ice Tender Exporters, Fishermen, Processors, Fishing Boat Operators, Fish


4 Lease of Transport Equipment (Reefer Van, Insulated Van) Walk-in Clients, In-house Processors/Exporters




Freezer

Shift Engineer, Collecting Officer Fish Processors, Exporters, Port Clients

SERVICES

LIST OF FRONTLINE SERVICES - DAVAO FISH PORT COMPLEX

- 71 -

ISSUANCE OF ACCREDITATION CERTIFICATE/BUSINESS PERMIT CARD

:

: Port Clients





Fees : Annex 1

: 20 minutes


ActivityForm


submit requirements


authenticity of submitted requirements;

Check arrears

Clerk III, AFSD Administration Bldg. 2 minsApplication

Form

2




with the required documents

Accept Application Form; Recheck

completeness of required documents and


Clerk III, AFSD Administration Bldg. 3 mins


Port Manager






the payment.


4




Receipt



5

Proceed to designated location

for picture taking; sign Business

Permit Card

Take picture of client and process

Certification and CardClerk III

Administration

Building4 mins

Certificate to

Conduct

Business/ID

Card

Duration



Clients


Requirements

- 72 -


ActivityForm

Release Certificate to Conduct Business

and IDClerk III

Administration

Building1 min

Release original requirements to clients and

file photocopies of the same with the

approved Application Form

Clerk IIIAdministration

Building1 min

END OF TRANSACTION

- 73 -

PROVISION OF BERTHING, UNLOADING/LOADING SPACE (Local Vessels)

:

:

:


Fees : Annex 2



ActivityForm




Arrival (ETA)


and ETA

Harbor Master On Duty HMOD Office 1 min

2 Prepare berthing space Harbor Master On Duty Berthing Quay 15 mins


arrival


(white & blue)

Harbor Master On Duty HMOD Office 2 mins Berthing Permit




Monitor unloading activities Market Officer On Duty Berthing Quay


loading activities


activities

Harbor Master On Duty HMOD Office 5 mins


designated area

Monitor loading activities Harbor Master On Duty Berthing Quay


Clients


Duration



- 74 -


ActivityForm



and the Berthing Assessment

Slip (BAS) from HMOD






HMOD Office 5 mins Fish Unloading

Market

Transaction

Report/

Asssessment

Slip

8 Pay to the Cashier Accept payment Cash Clerk Administration Bldg. 5 mins Official Receipt

8 Secure final clearance Stamp “Cleared” on Berthing Permit Harbor Master On Duty HMOD Office 1 min

END OF TRANSACTION

- 75 -

SALE OF ICE

:

: Exporters, Fishermen and other Port Clients

Processors, Exporters, Fishing Boat Operators, Local Residents, Fish Vendors


:

Fees : Annex 3

: 8 minutes


ActivityForm


follows:



Cash Clerk 2 mins/block Ice Stub



Mechanical Plant Operator 4 mins Ice Stub

3 Receive the ice Crush the ice (Optional) Mechanical Plant Operator 2 mins/block

END OF TRANSACTION


Clients

Requirements

Duration


- 76 -


:


Fees : Annex 4

: 19 minutes


ActivityForm





Chief, AFSD

Chief, PMRD Administration Bldg.

Refrigeration Bldg.

10 mins Rental Slip


purposes

Sign the Rental Slip for charging purposes Chief, AFSD

Port Manager Administration Bldg.

2 mins Rental Slip

3 Supervise the loading of

products for transport during the

trip



to purchase fuel and allied products

needed by the Reefer Van for the trip

AFSD Staff


5 mins Trip Ticket,

Purchase Order


charges

Accept payments and issue Official Receipt Cash Clerk



Duration


END OF TRANSACTION


Clients

Requirements

- 77 -


:

: Port Clients

Fees : Annex 6

: 1 minute


ActivityForm


Parking Fee


Parking Ticket


Ticket/Parking

Ticket

Duration


END OF TRANSACTION


Clients


- 78 -


:


Fees : Annex 7



ActivityForm


from OPM Staff


Building

15 mins



Port Manager



OPM Staff/PMRD Chief Administration Bldg

Refrigeration Bldg.

30 mins


to the Port Manager

PMRD Chief Refrigeration Bldg. 1 min


Building

1 min




Building

2 hours Letter of

Approval, Short-

Term Lease

Agreement


Agreement


Building

10 mins Short Term

Lease

Agreement



Manager


Building

10 mins Notarized

Agreement

Duration


END OF TRANSACTION


Clients

Requirements

- 79 -


:


:

Fees : Annex 8




ActivityForm



Request Form




Freezer/Air

Blast Freezer

Usage Form




(Contact

Freezer)

10 hours

(Air Blast

Freezer)




Slip/Order of

Payment



(cash basis)


Building



cycle of operation


Duration


END OF TRANSACTION


Clients

Requirements

- 80 -

OFFICE/PERSON

RESPONSIBLECLIENTS

1 Sale of Ice Cash Clerk, Mechanical Plant Operator Exporters, Fishermen, Processors, Fishing Boat Operators, Local

Residents, Fish Vendors, Ice Retailers, Ice Crusher Owners and

other Port users

2 Lease of Transport Equipment (Reefer Van, Insulated Van) Port Manager, AFSD Chief and Staff,

POD Chief

Walk-in Clients, In-house Processors/Exporters


4 Provision of Refrigeration Facilities –Lease of Low Temperature Storage OPM Staff, Port Manager, POD Chief Fish Processors, Exporters, Port Clients

5 Provision of Refrigeration Facilities –Lease of Contact Freezer Shift Engineer, Cash Clerk Fish Processors, Exporters, Port Clients

SERVICES

LIST OF FRONTLINE SERVICES - CAMALIGAN FISH PORT

- 82 -

SALE OF ICE

:

: Exporters, Fishermen and other Port Clients

Processors, Fishing Boat Operators, Local Residents, Fish Vendors


:

Fees : Annex 3

: 8 minutes


ActivityForm


follows:



Cash Clerk Refrigeration Building 2 mins/block Ice Stub



Mechanical Plant Operator Refrigeration Building 4 mins Ice Stub

3 Receive the ice Crush the ice (Optional) Mechanical Plant Operator Refrigeration Building 2 mins/block

END OF TRANSACTION


Clients

Requirements

Duration


- 83 -


:


Fees : Annex 4

: 19 minutes


ActivityForm





Chief, AFSD

Chief, POD

Admin. Bldg.

Refrigeration Bldg.

10 mins Rental Slip


purposes

Sign the Rental Slip for charging purposes Chief, AFSD

Port Manager

Admin. Bldg. 2 mins Rental Slip

3 Supervise the loading of

products for transport during the

trip



to purchase fuel and allied products

needed by the Reefer Van for the trip

AFSD Staff Admin. Bldg. 5 mins Trip Ticket,

Purchase Order


charges

Accept payments and issue Official Receipt Cash Clerk Admin. Bldg. 2 mins Official Receipt

Duration


END OF TRANSACTION


Clients

Requirements

- 84 -


:

: Port Clients

Fees : Annex 6

: 1 minute


ActivityForm


Parking Fee


Parking Ticket


Ticket/Parking

Ticket

Duration


END OF TRANSACTION


Clients


- 85 -


:


Fees : Annex 7



ActivityForm


from OPM Staff


Building

15 mins



Port Manager



OPM Staff/POD Chief Administration

Building

30 mins


to the Port Manager

POD Chief Administration

Building

1 min


Building

1 min




Building

2 hours Letter of

Approval, Short-

Term Lease

Agreement


Agreement


Building

10 mins Short Term

Lease

Agreement



Manager


Building

10 mins Notarized

Agreement

Duration


END OF TRANSACTION


Clients

Requirements

- 86 -

PROVISION OF REFRIGERATION FACILITIES - LEASE OF CONTACT FREEZER

:


:

Fees : Annex 8




ActivityForm



Request Form




Freezer/Air

Blast Freezer

Usage Form




(Contact

Freezer)

10 hours

(Air Blast

Freezer)




Slip/Order of

Payment



(cash basis)


Building



cycle of operation


Duration


END OF TRANSACTION


Clients

Requirements

- 87 -

OFFICE/PERSON

RESPONSIBLECLIENTS




SERVICES

LIST OF FRONTLINE SERVICES - SUAL FISH PORT

- 89 -


:

:

: Roll Book, Cargo Manifest (if applicable)

Fees : Annex 2



ActivityForm

1 Notify Harbor Master On Duty of



Arrival (ETA)


and ETA

Harbor Master On Duty Admin Bldg 1 min



arrival


(white & blue)

Harbor Master On Duty Admin Bldg 2 mins Berthing Permit

4 Notify Harbor Master On Duty re:


unload fish and other cargo at

designated area

Monitor unloading activities Harbor Master On Duty Quayside/Pier

5 Notify Harbor Master On Duty re:

loading activities


activities

Harbor Master On Duty Quayside/Pier 5 mins

6 Load fishing provisions and other

cargo at designated area

Monitor loading activities Harbor Master On Duty Quayside/Pier


Clients

Requirements

Duration



- 90 -


ActivityForm


Transaction Report (FUMTR) and


(BAS)






Admin Bldg 5 mins Fish Unloading

Market

Transaction

Report/

Asssessment

Slip

8 Pay to the Cashier Accept payment Cash Clerk Admin Bldg 5 mins Official Receipt

9 Secure final clearance Stamp “Cleared” on Berthing Permit Harbor Master On Duty Admin Bldg 1 min

END OF TRANSACTION

- 91 -


:

: Port Clients

Fees : Annex 6

: 1 minute


ActivityForm


Parking Fee


Parking Ticket

Cash Clerk Administration

Building

1 min Entrance

Ticket/Parking

Ticket

Duration


END OF TRANSACTION


Clients


- 92 -

- 93 -

DEPARTMENT OF AGRICULUTRE

PHILIPPINE FISHERIES DEVELOPMENT AUTHORITY

FEEDBACK AND REDRESS MECHANISM FORM

PART I.

NAME of Client: ________________________________________ CONTACT No.: _________________________________

ADDRESS : ________________________________________ E-mail ADD : _________________________________

Please check : Compliment Complaint Suggestion

Person(s) / Unit / Office Involved : ____________________________________________________________________________

Details of Client’s Compliment / Complaint / Suggestion: (Include the date when the incident happened)

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

Desired Action from PFDA:

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

Signature: ______________________________________ Date and Time: _____________________________

(To be filled-up by PFDA – Public Assistance Officer)

PART II.

A. Nature of Feedback / Complaint

Frontline Service Policy System Procedure Attitude

Mode of Feedback / Complaint

In-person Letter E-mail Suggestion Box Telephone

B. Immediate / Corrective Action Taken:

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

Recommendation:

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

_________________________________________________________________________________________________________

Name of Employee: ___________________________________________ Signature: __________________________________

Unit / Department: ___________________________________________ Date and Time Acted: _________________________

Approved By:

Name of Unit Head / Dept. Manager: ______________________________ Signature : __________________________________

Unit / Department:_____________________________________________ Date and Time Approved: ______________________

SERVICES OFFICE/PERSON RESPONSIBLE · PDF fileSERVICES OFFICE/PERSON RESPONSIBLE CLIENTS 1....

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Transcript of SERVICES OFFICE/PERSON RESPONSIBLE · PDF fileSERVICES OFFICE/PERSON RESPONSIBLE CLIENTS 1....