> services guide

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Welcome to Sysco Albany and thank you for allowing us to be a part of your food service team. In addition to the products you’re already receiving as a Sysco customer, we want you to know about our many other important Sysco services. These value-added, experience driven programs will help you build and protect your business.

For instance, did you know Sysco Albany offers menu planning and design services, one of the finest food safety programs in America, earth-friendly solutions for your cleaning needs, business review processes, staff training programs, a culinary research team, “field to fork” fresh produce, custom seafood & beef processing, Certified Angus Beef® and more?

At Sysco, we believe your success is vital to our success. That is why we invite you to take the time to learn about these programs on the following pages. Your Sysco Marketing Associate will be in contact with you soon to answer any questions and discuss how these proven products can be put to work for you to help grow your profits and drive sales. Thanks in advance for your time and consideration.

Sincerely,

Bill CartierPresident CEO, Sysco Albany

> Message from the President

“....from fine dining to family dining...”Sysco Albany is the leader in selling, marketing and distributing food products to restaurants, health care facilities, lodging establishments, schools and other customers who prepare meals away from home. The Sysco family of products also include foodservice and hospitality equipment and supplies.

Sysco Albany’s 66-acre facility in Halfmoon includes a 120,000 sq.ft. dry warehouse, a 21,000 sq. ft. refrigerated dock, a 65,000 sq.ft. freezer, 45,000 sq.ft. of coolers, a 20,000 sq.ft. training center and more.

Regardless of the size of your business or the number of locations, our goal, through our services and our facilities, is to help you and your team develop a personalized agenda to meet your goals.

Sysco Albany’s on site facility service includes: •Business Review and Workshops •Staff Training •Menu Analysis •Menu Develop and Design •Table Trend Projections •Inventory Control •Culinary Presentation •Customer Seminar Share Groups •Advertising and Marketing

Talk to your Marketing Associate to schedule a facility visit and experience the facility-based, value added benefits of your Sysco Albany partnership.

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Sysco Business Review

A Sysco Business Review is a structured process managed by trained and experienced professionals that addresses your business needs, goals priorities and concerns.

Our Business Review goal is to give you a better understanding of how Sysco can play a major role in making your business secure and moire profitable

We will discuss how Sysco can help increase your sales, control costs, manage staff and minimize waste. We will do that by helping you in every part of your business including:

Your menu - Sysco will help you get the most out of your menu. Where should you position your most profitable items? What should you feature? What is the profit struc-ture on your menu, Which Sysco products can support your menu items? What are the current food trends? What are other food service operators doing that can help you?

Your Kitchen - Here is where you can really save money and Sysco can show you how. Focus will be on inventory control portion costing and labor.

Your Dining Room - Your dining rooms can have the greatest impact on increasing sales, and Sysco has the ability and the services to help put more people in your seats and increase your average sales.

Your Staff Training - Sysco Albany can help you find the right associates, train them properly, keep them motivated and working hard to achieve your financial goals.

> Invest in Yourself with a Culinary Business Review and Facility Visit

MENU ENGINEERING AND DESIGN

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> Invest in Yourself with a Culinary Business Review and Facility Visit

Your Facility Visit

Sysco Albany and our 650 local Sysco employees are frequently reminded that our company success is wholly dependent on the success of you... our customer. We have worked extremely hard for many years to develop a collection of value-added tools designed to help ensure your long term profitability.

We have learned from experience the best way for us to present these tools for your consideration is to invite you and your staff to visit our distribution facility to touch, taste and review the programs that will enhance your operation.

Whether you are looking for profit suggestions from our on-staff business-building experts or simply want to better understand our world-class distribution facility, your Sysco Albany Facility visit will be time well spent.

Your scheduled appointment will include an agenda developed specifically for your individual needs. Sysco Albany will offer specific solutions to your unique challenges. Your visit will also include product sampling, a facility tour and a Sysco Business Review.

We know it is difficult to break away from your daily routine. We will make every effort to provide a meaningful return on the investment of your time. Please contact your Marketing Associate to schedule your date. We hope for a chance to see you soon!

Did you know?That Sysco distributes groceries to the Canadian border, in the whole state of Vermont, a little nook in the Berkshires and to the Tappen Zee Bridge.

We have regional kitchens in your area if traveling will not fit into your schedule. We can bring the show to you.Our first choice is to roll out the red carpet at our facility. We understand your business.

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> Center of the Plate Profits

Beef can make or break your business, That is why Sysco Albany offers a variety of beef products allowing you to set your individual profit goals. Whether it’s USDA graded from Select to Prime, or custom cuts of our world famous Certified Angus Beef®, Sysco is America’s leader in beef quality and consistency for the foodservice industry.

Sysco precision steak cutting offers you an expert uniformity, consistency and quality - all elements essential for profitability and customer satisfaction.

Sysco Albany also provides unparalleled choices for your pork, lamb, veal and poultry needs as well. Trailing only in beef popularity - fast easy and healthy chicken continues to be a vital product in center plate strategy. Whether fresh or frozen, whole muscle or portion, Sysco Albany has the answer for your custom poultry needs.

Pork also continues to be a great opportunity in the foodservice industry. Nearly half of the customers polled wish restaurants would offer more pork. Many customers regard pork as a delicious protein alternative. For that reason, Sysco Albany offers a wide variety of fresh and frozen pork products from the nation’s finest pork processors

Ask your Marketing Associate for more detailed information on Sysco’s center plate profit strategies

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> A seafood company you can count on

While there are clear regulations prohibiting these types of illegal activities; either a lack of man-power or willpower results in them rarely being enforced. Unlike other proteins such as beef or poultry there is no direct government oversight in seafood plants such as the USDA provides to these industries. The domestic seafood industry is largely self regulated by the HACCP principle, which only addresses food safety issues but not economic integrity. Imported product is subject to FDA inspection and possible de-tention but it is reported that less than 2% of imports are actually inspected. Most shipments that are detained by FDA are for food safety issues and rarely for fraud.

Unscrupulous seafood dealers un-derstand this and take full advan-tage of the lack of enforcement to make a quick buck. Not only does this activity reflect poorly on the industry as a whole but also cre-ates a competitive disadvantage to companies trying to conduct business in a legitimate manner. Slowly the industry is starting to fight back and police itself. Forinstance, the seafood trade orga-

nization, The National Fisheries Institute requires all its members to sign a pledge to abide by all applicable seafood regulations as a condition of membership. Ad-ditionally, they have implemented a hotline number called the Better Sea-food Bureau where suspected violators can be re-ported. Un-fortunately complaints can only be investigated against member companies. Restaurant operators can also fight back against fraud by checking labels and buying from reputable suppliers.As the largest seller of seafood in North America, Sysco has always been the leader in assuring eco-nomic integrity with our Portico® lines of seafood products. A plant audit is conducted, which not only encompasses the physical plant inspection but an extensive review of the company‘s policies, procedures and traceability docu-mentation. These plant auditsare conducted by a Sysco Cor-porate Quality Assurance Pro-gram Manger. Sysco also works closely with suppliers to develop, if they do not already exist, Por-tico quality specifications for the products to be produced. In many cases, a Sysco Quality Assurance

representative will be on site to oversee the first production run of a Sysco brand product. Once in commerce, Sysco continues to conduct routine evaluations of Portico products to confirm com-pliance with our specifications. In addition to this domestic inspec-tion and verification network Sysco has developed an overseas Point Source Inspection Program (PSIP) whereby selected contain-ers of Portico seafood products are sampled and evaluated priorto shipment to the United States. Any product found to be out of specification is rejected and suppliers can be subjected to an increased inspection frequency.

It’s safe to say that you should be comfortable with Sysco Albany as your seafood partner with the backing of Sysco Corporate and the Quality Assurance policies.

Seafood fraud still runs rampant in the marketplace under many different guises such as: short weights and counts, species substitu-tion, chemical adulteration, improper labeling and illegal transshipments to name just a few.

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> Grow Your Profits with Fresh Produce from Sysco

Just how extensive is the Sysco Quality Assurance program for produce? The simple answer: It’s the best in the world. Sysco has over 100 QA experts in the fields, in the plants and on the docks everyday to ensure the safety and quality of our fresh produce. In many cases, Sysco quality and safety standards for produce exceeds the USDA requirements.

Sysco also has more than 30 state of the art computer driven distribution centers throughout North America tracking every case of produce we process. Our tracking information includes the lot number, field of origin, use by date, order date, current location, date of delivery and more. This information is processed and stored for every order - and easily retrievable should the need ever arise.

When it comes to fresh produce, only Sysco Albany has it all including the highest quality products, delivered fresh from the field to your fork, on time, every time at the lowest possible prices with the backing of the most sophisticated quality assurance and tracking system in the industry.

Did you know?At Sysco Albany, our goal is to make it easier for your customers to eat more of what local farm families produce. Whenever possible, Sysco Albany sources produce from local farmers.

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> Sysco Albany iCare Services

Your Sysco Team

What does it take for a foodservice business to be successful? Besides a lot of hard work, it takes resourses! With the Sysco iCare team, you have connections to some of the most important tools in the industry.

Sysco Corporation introduced the vision of offering value-added services in 2002. The result was iCare and the aim was simple: leverage Sysco’s scale and sophistication to assemble a suite of services that can help customers succeed in the ultra competitive restaurant industry.

Here are just a few examples of the Sysco iCare services available to you. For information on specific services to help your business grow and prosper, please contact your Sysco Marketing Associate

Marketing

Need help driving guest traffic to your restaurant? Want to boost profits simply by re-engineering your menu? Sysco iCare marketing services can help. Guest traffic and increased profits are two lifelines of the foodservice industry, and Sysco Albany iCare marketing partners specialize in getting you more from both.

Whether you plan to send a targeted direct mail campaign, establish your restaurant on the Web, increase traffic through patron-purchased gift certificates or feature your menu in the phone directory, Sysco Albany has the experience to help you bring more patrons through your doors.

We invite you to learn more about how iCare marketing partners can help fill your tables and fill your pockets. Contact your Sysco Albany Marketing Associate and make an iCare connection today!

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> Sysco Albany iCare Services

Financial Services

In today’s economy, consumers demand choices, convenience and quick service from business they patronize. In foodservice, this applies to everything from selecting an entree to paying the bill. Financial services from Sysco iCare allow you to offer your customers an array of payment options- from credit or debit cards to gift cards or electric checks that add to your bottom line by increasing revenue and average ticket size. Offering electronic payments accelerates and streamlines the payment process from the point of sales to your bank account.

Sysco iCare insurance partners can also provide you the best property and liability insurance workers’ comp and loss prevention services at the industry’s best rates.

Human Recourse

Your restaurant’s performance and your guests’ dining experience rest on the shoulders of your people. Staffing can make or break your daily operations. Sysco iCare Human Resourses partners provide connections and expertise to help you hire the industry’s best employees, enhance employee performance through development and training programs and strengthen employee retention through affordable benefit solutions.

Sysco also helps you manage back-office payroll processing and payroll tax compliance standards. Think of Sysco as your own virtual Human Resourses Department!

Operational Support

From the moment a guest walks in your door to the minute your server presents them with the bill, your restaurant is on stage per-forming the dance of the dining experience. And you want the performance to be flawless.

Operating a restaurant and perfectly orchestrating the elements of a diner’s experience takes a lot of hard work, a little bit of magic and the right foodservice partners to get a standing ovation. Sysco support services has your operational needs covered from your front door to the back of the house.

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Maximizing Efficiencywill reduce instances for cross contamination

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> Make Your Kitchen Safer and Healthier

When it comes to growing your business and bringing your customers back, few things are as important as a clean, fresh environment for your guests. That’s why Sysco Albany offers the most extensive line of food-service cleaning solutions in the industry.

From dumpster deodorizers to glass cleaners... Sysco has it all. Warewashing products include dish machine, pot and pan, general purpose, housekeeping, pre soak, laundry, and a large selection of green friendly products.... all available on a daily basis.

Our highly trained Marketing Associates and Quality Assurance specialists will work with you to find the right cleaning solutions for your individual facility needs.

For those seeking a large selection of green-friendly cleaners, Sysco has recently developed a set of highly effective cleaning products for laundering, dishwashing, glass and surface cleaning, odor treatment and multi-purpose cleaning which contain no inorganic phosphates, chlorine bleach or environmentally harmful ingredients.

For staff training, through the SerSafe® Program, Sysco Albany works with National Restaurant Association’s Education Foundation to edu-cate operators on basic food safety including personal hygiene, cross contamination, allergens and more.

Did you know?Sysco Albany hosts ServSafe®

Certification courses. Ask your Marketing Associate for more information.

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> Personal Attention and Proven Products

Your Sysco Albany Marketing Associate

Sysco Albany Marketing Associates understand the importance of building relationships. In many ways, our associates function almost like a partner in your business. Supported by numerous “behind the scenes” Sysco Albany professionals, your Sysco Albany MA puts his or her extensive training, product knowledge and overall expertise to work for you and your business every day.

Another important benefit: Sysco Albany MAs have their pulse on the local industry. They know which items and flavors are hot and which are not. They also have the latest information on new products to enhance your profits and increase customer traffic.

High-energy individuals who are passionate in their work, Sysco Albany MAs possess exceptional work ethics, are competitive, resilient and highly-motivated to maintain your success. Through intensive, year-round training sessions and product-knowledge seminars, your MA also stays on top of the latest innovations in the marketplace. His or her goal is to keep your profitable and grow your business.

From kitchen supplies and equipment to foodservice product demonstrations, janitorial programs, beverages and center of the plate products, Sysco Albany MAs make sure you have the best in quality products, services and value in the industry.

Sysco AlbanyOne Liebich LaneHalfmoon, NY12065-1421518.877.3200