Use a pre-defined filter, select field

to group by, choose nr of rows

shown per pageShows Filter(s) used

currentlyAdd more

filters

Add a standard filter

Add, remove and arrange

columns

Use pre-

defined filter

Group by a

field

Select rows

per page

Add, modify or

remove filters

Add, remove

and arrange

columns

7

Run a report with your own criteria:

1. Fill in the following fields:

• Type

• Table

• Group by

• Filter and Order

2. Depending on the selections, define

needed Columns

3. Click Run Report

Available options depend on

selected Report Type.

E.g. Column selection only for

report type List

9

Pie ChartListTrend Chart

Control Chart

Box ChartsTrendbox Charts

Pivot TableCalendar

Line Chart

Pareto Chart

Bar Chart

Explore the different

report types in SNOW,

and read more from

ServiceNow Wiki.

Dot-walking

Click to add

related fields to

the list

Click a blue field to

open a set of Related

Fields

List updates to show

fields from selected

table

etc

Links to current and

previous tables always at top

of the list.

1st Step (1 dot in front)

Point of origin at the top

2nd Step (2 dots in front)etc

Add Filters (AND/OR)

or SortingYou can remove or add

filters also from here

Several operators, available options depend on the selected field.

Choose fields from table in question, or related fields using dot-walking

Sort rules are applied from top to bottom, if

multiple defined. If no Sort rules defined, data

is sorted ascending by first column.

Choose Table: CIs Affected

Configuration item finds all tickets related to

the CI.

Note: Searching multiple Cis would require

own filter for each CI with OR condition.

Searching also Summary & Description gives better coverage, as Cis are not always related.Note: If Cis are only in attachment, those cannot be searched.

Use dot-walking to

select columns from

Task & CI forms

Choose Table: Approval Use dot-walking to

select columns from

Approval For (=ticket).

Filter with State to see only open approvals.

(You could also check rejections/approvals).

Filtering for tickets assigned to your

application’s support group(s) or with your

application selected as the Affected CI/Service.

Excluding KB articles, as their

ID or other details are not

shown correctly via this table.

Choose

Table: Task

Choose columns, e.g.

Number, Due Date, Summary

& Assignment Group.

Filter with Application name.

Note: Or filter with your support group(s)

Excluding Closed & Resolved tickets

Sort with due date, to see which

ones are the most urgent ones

Note: Possible to include

also Comments &

WorkNotes to a report!

Choose

Table: Task

Choose columns, e.g. Task,

Task.Status, Has breached,

Task.Due Date

Filter with your support group(s)

Exclude closed tickets

Sort with Actual time left,

or Due Date

Exclude cancelled SLAs

Choose Table:

Catalog Task