Service Starts With a Smile Seminars Helping America Serve Better™

Service Starts With a Smile Seminars

Helping America Serve Better™

Team Building for Five-Star Service.

Authentic Leadership Turning a Duty Into a Desire…

Excellent Leadership

Through Excellent People Skills”

Question:Define Leadership.

Question:What Makes a Great Leader?

A person who is followed more out of desire rather than duty.

An Authentic Leader:

Authentic Leadership

"Everything rises and falls on leadership."


“Real Leadership has less to do with position than it has

to do with disposition."


“If you want to test a man's character, give him power.“

- Abraham Lincoln


"True leadership must be for the benefit of the followers, not the

enrichment of the leader."

Authentic Leadership“Real leadership is not found in position; it is found in the desire

of others wanting to follow.”


"The function of leadership is to produce more leaders,not more followers.”


"The best leaders bring out the best in those they have

stewardship over."


“Great Leadership is unlocking people's potential

to become better."


The Motto of a successful CEO:

"People first, strategy second."


"You don’t have to be brilliant to be a good leader. But you do have to understand other people - how they feel, what makes them tick,

and the best way to influence them."


"Mediocre leaders tell. Good leaders explain.

Superior leaders demonstrate. Great leaders inspire."


"If a leader demonstrates competency, genuine concern for others, and admirable character,

people will say, "I like what that person is doing.

I’m going to follow him."

Question:What qualities do

authentic leaders have that create superior

service teams?

The Qualities of Authentic Leadership…

Has a heart to serve


Seeks advice from others


Brings out the best in others


Brings people together

“Coming together is a beginning. Keeping together is progress. Working

together is success” – Henry Ford


Has a strong sense of fairness


Does not seek the credit

"Soldiers usually win the battles and generals get the credit for them." -

Napoleon Bonaparte


"It is amazing how much

you can accomplish when it doesn't matter who gets the credit. "


Has the ability to be flexible


Can be trusted


Always macro-manages


Consistently encourages


Can admit a mistake


Gives the gift of empathy


Corrects with gentleness

"You don't lead by hitting people over the head-that's assault, not leadership."-

General Dwight D. Eisenhower


Holds to a promise


Recognizes the gifts in others


Shows appreciation


Is easily approachable


Has a great sense of humor


Is a secure person


Is not directed by an ego


Lives a balanced life

5 QuestionsYour Team is Asking About

You…

Real LeadershipThe 5 Traits Found In a Genuine Leader

#1 A real leader arrives with a vision.Can our leader bring direction?


#2 A real leader establishes trust.Can our leader be trusted?


#3 A real leader is an encourager.Can our leader bring out our best?


#4 A real leader is respectful.What atmosphere will our leader bring?


#5 A real leader leads by servingCan our leader be humble?

Becoming a better leader has everything to do with respecting those we are honored

to lead.

By treating our team well and showing

respect we will bring out their best.

So how do we create an outstanding5-Star customer service team?

Take care of your team… and they will take care of

your guests.

Authentic Leadership Turning a Duty Into a Desire…

Excellent Leadership

Through Excellent People Skills”

Service Starts With a Smile Seminars Helping America Serve Better™

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