Service Quality Manager

Added Value

Our service enables platform integration that allows KPI visibility on the SQM tool with the following benefits:

•General view on quality KPIs for all services in real time•Allows relating information from different platforms•Calculating and supervising KPI quality in real time•Manage reports•Trend analysis based on historical reports•Detect network trouble and take action rapidly

Benefits

•Focus over the incident affecting the business, prioritizing client satisfaction•Tool that allows retention actions over clients•Operations cost reduction•Increase in operations efficiency•Revenue increase•Inteligent monitoring over complete network

SQM Process

Server SQM Operations Area

Circuit Core

Packet Core

SVA

SQM Philosophy

•Monitor from a service point of view.•Use all relevant and available data to determine state and quality of service•Evaluate the impact on the service due to network trouble or downtime and set priorities accordingly•Alert deterioration of quality of service •Provide valuable information to different operators

Applied Technologies

H+A works with the following technologies to make integration possible: