Service Model Innovation for Financial Stability · Red Ocean Strategy Blue Ocean Strategy Compete...
35
9/25/2019 1 Service Model Innovation for Financial Stability PROJECT INNOVATION 2019 Employment and Vocational Services Leadership Conference Jack Welch, highly successful former CEO of General Electric “When the rate of change outside exceeds the rate of change inside, the end is in sight”.
Transcript of Service Model Innovation for Financial Stability · Red Ocean Strategy Blue Ocean Strategy Compete...
9/25/2019
1
Service Model Innovation for Financial Stability
PROJECT INNOVATION
2019 Employment and Vocational Services Leadership Conference
Jack Welch, highly successful former CEO of General Electric
“When the rate of
change outside
exceeds the rate of
change inside, the end
is in sight”.
9/25/2019
2
PROJECT INNOVATION
"As you enter positions of
trust and power, dream a little
before you think."
Toni Morrison, Nobel Prize for Literature in 1993
Jack Welch, highly successful former CEO of General Electric
"A leader's job is to look
into the future and see
the organization, not as it
is, but as it should be.”
9/25/2019
3
Introduction
9/25/2019
4
BS Mechanical Engineering
Boston University
MS Creativity and Change
Leadership
Buffalo State University
Heritage Christian Services
Business Analytics and
Strategy
Advisor to the President
VP of Strategy and Innovation
People Inc.
Laura Ryan
9/25/2019
5
Service Model
Service Model Innovation for Financial Stability
Service Model
9/25/2019
6
Retaining “customers” with ID/DD
Otherwise, shopping at all agencies
Service Model
Service Continuum
=
Integration
…
Choice
…
Inclusion
9/25/2019
7
PERSON DAY HABILITATION
COMMUNITY HABILITATION RESIDENTIAL
SERVICES
SUPPORTED EMPLOYMENT
PATHWAY TO EMPLOYMENT
COMMUNITY PRE-VOC
SITE BASED PRE-VOC
Blue Ocean
9/25/2019
8
Red Ocean Strategy Blue Ocean Strategy
Compete in existing market space
Harness existing demand
Make the value-cost trade off
Create & capture new demand
Create uncontested market space
Break the value-cost trade off
9/25/2019
9
17
PERSON DAY
HABILITATION
COMMUNITY HABILITATION RESIDENTIAL
SERVICES
SUPPORTED EMPLOYMENT
PATHWAY TO EMPLOYMENT
COMMUNITY PRE-VOC SITE BASED
PRE-VOC
SELF DIRECTED
9/25/2019
10
Clarify
the data
List Out Competitors & Organizations You Collaborate or Cooperate With
Sometimes Known As…
“Coopetition”
Service Model Define your
9/25/2019
11
Clarify
9/25/2019
12
Clarify
Understanding Value Curves
Red Ocean Strategy:
When a company’s value curve converges
with its competitors
Strategic Contradictions: Offering a high level on one competing level while ignoring
others that support that factor.
Blue Ocean Strategy:
Standing out with Innovative Service Offerings
9/25/2019
13
Innovation
Service Model Innovation for Financial Stability
9/25/2019
14
Innovation
1st comes Creativity….then comes
Creativity
9/25/2019
15
Think about your definition
Creativity
is novelty
that is valuable
Creativity
9/25/2019
16
• Context dependent
• What may be novel in one person, may
not be novel in another
• Can be defined as progressive
improvement, modification, or adaption
Novelty
(Puccio and Chimento, 2001)
•Rhodes, 1961
Creativity
9/25/2019
17
Puccio, Murdock, and Mance,
2005
Leader
Person Process
Press
Product Creativ e
Change
Creativity
A creative culture is one that
• allows for mistakes • promotes idea generation, time resources and contemplation
with out the constraints of judgement • encourages balanced risks
Creative
9/25/2019
18
Creative
• What are traits of creative people?
• Adaptable • Risk takers
• Accepting of failure • Imaginative
• Tolerance for ambiguity
Puccio, Murdock, and Mance,
2005
Leader
Person Process
Press
Product Creativ e
Change
Creativity
9/25/2019
19
Creative
What is a Problem?
9/25/2019
20
Define Challenge
Heuristic vs. Algorithmic
(Mumf ord et al., 2000)
The gap that exists between what you have and what you want
ill-defined novel
complex
Qualities of a Problem
9/25/2019
21
Creative Problem Solving
(CPS)
Creative:
Production of ideas that are both new and valuable
Problem: The gap that exists between what you have and what you want
ill-defined novel
complex
Solving: Taking action
Divergent Thinking
and
Convergent Thinking
9/25/2019
22
Generating LOTS of Options Convergent
Stretch
Making lists
Convergent Thinking Convergent Thinking
Judging Options
Screen/Select
Making Decisions
Divergent Thinking
Balance between
Divergent Thinking
and
Convergent Thinking
9/25/2019
23
45
Let’s Practice
Let’s say….you are located in a rural location
9/25/2019
24
What might be all unique programs you might offer a person with an
ID/DD at your agency?
Production of organic produce
Produce store
Selling fresh eggs
Cleaning Service
Rentable camping sites
On-line business
Dog walker
Local goods retailer
Bakery
Instacart shopper
Bake pet biscuits
Bottle/can return
Firewood delivery
Uber/Lift driver
Gig economy jobs
Therapeutic Riding
9/25/2019
25
What might be all the ways to overcome the
concerns for hiring a person with ID/DD?
Puccio, Murdock, and Mance, 2005
Leader
Person Process
Press
Product Creativ e
Change
Creativity
9/25/2019
26
Innovation
Puccio, Murdock, and Mance, 2005
Leader
Person Process
Press
Product Creative
Change
Creativity
9/25/2019
27
Service Model
=
Creative
54
• Novelty: surprise, transformational, original
• Resolution: valuable, logical, useful
• Elaboration: well-crafted, elegant
Creative Service Model =
9/25/2019
28
Novel and Useful
USE of the idea or method
that is ACCEPTED in the
market
Creative Service Model =
Service Model Innovation
56
Service Model Innovation
USE of the creative idea or
method that is ACCEPTED in
the market
9/25/2019
29
57
Financial Stability
9/25/2019
30
Service Model Innovation for Financial Stability
Financial Stability
Managing the Polarity
Human Service and Business Environment
Mission Centric and Sustainability
9/25/2019
31
PERSON DAY HABILITATION
COMMUNITY HABILITATION RESIDENTIAL
SERVICES
SUPPORTED EMPLOYMENT
PATHWAY TO EMPLOYMENT
COMMUNITY PRE-VOC
SITE BASED PRE-VOC
Financial Stability
9/25/2019
32
Financial Stability
Ask….
What are the Program Services? What are the Job Services?
Which are “Feeders”? For What “Leaders”?
Financial Stability
As An Example, Ask… •Is Site-Based Prevoc sustainable on its own? •If not, is it a “feeder” for Comm Pre-Voc? •Together are they financially sustainable?
9/25/2019
33
Financial Stability: Starting Point
Short Term and Long Term Decisions
Low Unlikely M oder ate Likely Alm ost Cer tain
Imp
act
Probability of Success
Risk Analysis
Financial Stability
9/25/2019
34
Service Model Innovation for Financial Stability
PROJECT INNOVATION
2019 Employment and Vocational Services Leadership Conference
Key Learnings
9/25/2019
35
Taking it Home
Interesting
Useful
or
Intriguing
Taking it Home
Potential Uses
for Application
Interesting
Useful
or
Intriguing
