Service Manager & Cireson Health Check
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your system center experts 1 ARE YOU MAXIMIZING YOUR SERVICE MANAGER AND CIRESON INVESTMENT? SERVICE MANAGER & CIRESON HEALTH CHECK Michael Aidinovich, ITIL Michael.Aidinovich@Cires on.com 6/12/22 Scott Middaugh Scott.Middaugh@Cireson. com Houston, TX Chris Ross MVP, ITIL [email protected] m
Transcript of Service Manager & Cireson Health Check
your system center experts1
ARE YOU MAXIMIZING YOUR SERVICE MANAGER AND CIRESON INVESTMENT?
SERVICE MANAGER & CIRESON HEALTH CHECK
Michael Aidinovich, [email protected]
Monday, May 1, 2023
Scott [email protected], TX
Chris Ross MVP, [email protected]
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TODAY’S AGENDA Housekeeping & Introductions The $100k Question: Do I need a Health
Check? Key Benefits & Outcomes of a Health Check Conclusion & Next Steps Question & Answer
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HOW MANY PEOPLE CURRENTLY BELIEVE THEY NEED A HEALTH CHECK ON THEIR PRODUCTION SERVICE MANAGER ENVIRONMENT?
Quick Poll…
A. YesB. NoC. Maybe…???...
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WHAT IS THE AVERAGE AMOUNT OF TIME IT TAKES TO OPEN AN EXISTING INCIDENT OR CHANGE REQUEST WITH THE OOB CONSOLE IN YOUR ENVIRONMENT?
A. A second or two…B. Less then 5 SecondsC. Between 6 to 10 SecondsD. Between 11 to 20 SecondsE. Greater then 21 Seconds
Quick Poll…
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DO I NEED A HEALTH CHECK If your environment runs slower than xyz, you need this! Are your ITSM/ITAM processes aligned to your implementation
Pro Tip: Ensure you are using the least scoped Type Projection (Combination Class) for your views.Ex: Using Incident Advanced loads tons of data you don’t need and slows the performance down!!!
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Key Benefits & Outcomes of a Health CheckInstallation and Environment Health
Installation• Management Servers• Data Warehouse Servers• Service Manager Databases• Patch Levels
Infrastructure Environment• Backup and Maintenance Windows• Network Configuration• Firewall Settings• Etc…
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Key Benefits & Outcomes of a Health CheckInstallation and Environment Health (Continued)
High Availability/Disaster Recovery• Secondary/Tertiary Management Servers prepped for
HA/DR• Management Pack Best Practices• Encryption Keys• Network Load Balancers
Sleep well at night knowing your Service Manager installation and infrastructure is configured and up to date.
Chris Ross
Add MP/DLL posh script and tip here!
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Role Sizing and Placement• System Configuration around role Sizing and
Placement• Number of Analyst• Workitems per month• Number of Configuration Items in the Database• Average Concurrent Browser Sessions
Key Benefits & Outcomes of a Health Check
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Database Configuration & Health• Data Retention• Grooming Options• SQL Database Configurations
Key Benefits & Outcomes of a Health Check
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Workflow Health & Performance Service Manager• Subscriptions• Queues and Groups• Email Notification
Cireson (To many to list)• Service Management Stream Workflows• Asset Management Stream Workflows• Other Cireson Application Workflows
Key Benefits & Outcomes of a Health Check
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Reporting and Data Warehouse• Consistent job performance• Job Failure Identification
Key Benefits & Outcomes of a Health Check
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Connector Health• Configuration Best Practices• Inaccurate Data• Performance Issues
Key Benefits & Outcomes of a Health Check
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Security Best Practices• Service Accounts• User Roles• Scoping • Cireson Portal Security
Key Benefits & Outcomes of a Health Check
Your data is important to you and to us, so we'll help shore up your defenses and make sure you are meeting your security requirements.
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Cireson Application Configuration Best Practices• Cireson Applications Installation Best Practices• Customization Best Practices
Key Benefits & Outcomes of a Health Check
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CAN YOU SAY WITH 100% CONFIDENCE THAT YOUR ITSM/ITAM PROCESSES ALIGN TO YOUR SERVICE MANAGEMENT AND ASSET MANAGEMENT CONFIGURATION?
A. YesB. NoC. Who knows!
Quick Poll…
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ITSM/ITAM Processes Assessment• Process Analysis• Improve Key Performance Indicators (KPI’s)• Realign Process Mappings
Key Benefits & Outcomes of a Health Check
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IF YOUR USING SERVICE MANAGER, LET US GIVE IT A FULLCHECKUP TO KEEP IT RUNNING STRONG AND HEALTHY.
Installation and Environment HealthRole Sizing and Placement
Database Configuration & HealthWorkflow Health & PerformanceReporting and Data Warehouse
Summary
Connector HealthSecurity Best Practices
Application Configuration Best Practices
Process Alignment Assessment
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A FEW THINGS YOU CAN DO…Download - PowerShell MP Backup Script: http://pastebin.com/g79cxVgQ Download - PowerShell Config Backup Script: http://pastebin.com/9uhc1Ns4 Download - Mathew Dowst Management Pack Cleanup: http://bit.ly/mdowstscript
Next Steps
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HTTP://GO.CIRESON.COM/CIRESON_NEWSLETTER
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DECEMBER 9TH SYSTEM CENTER + CIRESON VERSUS SERVICENOW: A HEAD-TO-HEAD COMPARISON
Pete Zerger
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QUESTION & ANSWERPlease let us know if you have any questions regarding this presentation
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CONTACT US!
[email protected](855) 871-1232
@teamcireson
Chris Ross
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