The Cireson Store Presentation
11
The Total Management Suite 2014 Lovingly presented to Our Weekly Guests Thursday November 20 th , 2014
Transcript of The Cireson Store Presentation
The Total Management Suite 2014Lovingly presented to
Our Weekly Guests
Thursday November 20th , 2014
Agenda
Power of 1
The Cireson Store
Roadmap
Demonstration
Cireson’s Power of 1
InnovationCireson was founded on a simple, powerful idea: to be the forward thinkers on all things surrounding Microsoft System Center. We are 100% dedicated to the System Center community.
Cireson Consulting ServicesProven System Center deployment methodologies that simply deliver. Period.
Cireson StoreBuilt for System Center. Ready for anything. Apps that make System Center wonderful.
Custom Built Apps and FeaturesDo you log an enhancement request with Microsoft Support or Cireson?We can help with adding additional functionality to meet your exact needs. We’re the experts.
TrainingSystem Center training help to maximize the solution and your career.
Your CommunityMicrosoft, System Center Alliance, http://scsm.us/, myITforum, Think HDI, & itSMF.
Your ExpertsTravis Wright Elite Microsoft MVP 11 years Program Manager for SCOM & SCSM 13 Product Releases 14 Patents 2 Gold Star Awards
Chris Ross Elite Microsoft MVP US Service Manager User Group Founder & Leader (http
://scsm.us/) Repeat presenter and speaker at MMS, TechEd, and Virtual
Academy Co-Author of Microsoft Cloud and Datacenter Management
ExamsWally Mead 20+ years Microsoft veteran Product Group Specialist for SCCM since SMS 1.0 Trainer who has developed and delivered courses on
SCCM for over 20+ years
Service Manager
Configuration Manager
Endpoint Manager
Operations Manager
Virtual Machine Manager
Data Protection Manager
App Controller Manager
Orchestrator (formerly Opalis)
Design, Configure & Deploy
Data Protection & Recovery
Virtualize, Deploy & Manage
IT Service Management
Monitor & Manage Service End to End
IT Process Automation
IT Management as a Platform
Your Community Apps (psst, they’re free!)
Auto Close: Easily set how many days any Work Item should be automatically closed
Advance Send Email: Allows an analyst to send an email to the affected user or other recipients from the context of an incident in the Service Manager console
Time Tracker: Enables an analyst to record the amount of time worked on other Work Item types either directly from a view of the Work Items via a console task or from a Work Item form
Log Notify: Improve communication by notifying the assigned to user when an end user comment is added to the action log and notifying the affected user when an analyst comment
Notify Analyst: Easily specify whether any assigned Work Item should notify an Analyst or Support Group via e-mail without the need to configure workflows
Cireson Remote Manage App: Allow anyone in IT from local desktops to perform actions on any targeted workstation or server, leveraging certain Configuration Manager functionality and other day-to-day Remote Admin tools
The Cireson Store
HTML Knowledge Base: View, author, and manage knowledge in HTML format on any browser, OS, or device
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Essentials Management Suite
Affected User: Gather initial information from the customer first to help make informed decisions on opening an Incident or Service RequestRelease Calendar: Calendar to visualize all scheduled Release Records within a
single viewView Builder: Take SCSM Views to the next level by displaying rich and sophisticated information allowing for advancedcreating, editing and managing of ViewsAsset Excel: Use this app and interface with our Asset Management app in order to make your data straightforward to manage through the power of Excel
My Active Work Items: Visibility to all your Work Items within a
single view
Change Calendar: Visualize all scheduled Change Requests within a single
view
Change Risk Calculator: Automatically calculate and measure risk
Asset Import: Import CSV or SQL from any external source and on scheduled
intervals
Group Assign: True support group membership between analysts and groups
Preview Pane: Clean, crisp, and re-written Preview Pane for all Work Items
Tier Watcher: Outlook style pop-up notifications on Work Item
assignments
The Cireson Store
Self-Service Portal: A complete replacement of the Microsoft Self-Service Portal for Service Manager. 100% browser, device, OS freedom. No SharePoint or Silverlight required. Ever.
Analyst Portal: Manage day-to-day operations from any browser, device, and OS. Easily access all Incidents, Service Requests, Change Requests, CMDB, and Reports on the go Asset Management: Control all your IT contracts, hardware and software assets from the technical, organizational, and financial perspective through their entire lifecycle. 1 app. 1 license. 1 price
Outlook Console: This game changing app, brings the Service Manager experience into Outlook, allowing for seamless management of day-to-day activities. Provides the ability to create, view, edit, and complete various incidents, changes, problems, activities, and service requests with greater ease than ever before
SMA Connector: Connects Service Manager to a workflow system for automating IT processes
Total Management Suite
(Essentials Management Suite)
Potential apps coming in 2014(part of Software Assurance)
Mobile Barcode Scanner – In Beta Now
Easily handle asset receiving, inventory audits, and asset swaps right from your smartphone
Mobile Asset Management – Q4
Access full Asset Management from the Cireson Portal from any browser, device, and OS
Satisfaction Survey – Q1 2015
Configurable Satisfaction Surveys for Incidents and Service Requests to trend, manage and report against customer satisfaction
DEMO
DEMO
Cireson Team
@teamcireson
@vbpav
Questions?We’re here to help
