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Maximize equipment up-time through customized ‘Service Contracts’ from SiemensA service contract ensures a high degree of certainty that is indispensable in all industries today. Customized service packages for maintenance ensure minimum downtime and reduce maintenance costs. The opportunities of remote maintenance provide additional reliability.

The Challenge

Rapid assistance in an emergency

Smooth production processes are possible only when all

electric machines work reliably and are operated trouble-

free over the long term.

Each device (module, component) has a specific individual

useful life. This useful life is largest at the beginning

of operation, and decreases with use due to various

reasons such as power fluctuations, operational issues &

unfavorable environmental conditions.

Moreover, during unforeseen circumstances such as

breakdowns, the production loss, maintenance costs and

stress level within the team increases.

In order to offer comprehensive support, Siemens provides

tailored service contracts that cover the entire life cycle and

support the optimal utilization of all machines & plants.

The Solution

Service contracts from Siemens Industry Services

Paired with the comprehensive expert knowledge of

Siemens specialists, Service Contracts reduce downtimes,

save maintenance resources ensuring the highest

availability and productivity of all equipment and plants at

predictable operating costs. Service contracts can be availed

for one or more years.

Benefits

With our perfectly coordinated service contracts, you can

n Maximise equipment uptime

n Enhance productivity

n Manage obsolescence risk

n Plan maintenance budget

n Optimize spare parts inventory cost

Service Contracts For Automation, Drives and Soft Starters

Industry Services

Service Contracts for Soft Starter

Standard features

Packages

Silver Gold Platinum

Start-up service visit (single visit)

1 1Not

required

Preventivemaintenance visit

– – 2

Break-down visits if required

Unlimited (repairs only)

Unlimited Unlimited

Repairs on site At repair centre

Repair centre/ on

site

Repair centre/ on

site

Spares at repair centres

ExcludedThyristors included

All Spares

Proactive upgradeor retrofit to newer version*

– – –

Choice of perks Any 2 Any 2 All

* Pay only for material cost

Choice of perks• Technical consultancy for Siemens products

• Basic on-the-job training

• Basic failure analysis

• Catalog on demand

Service Contracts for Automation & Drives

Standard featuresPackages

Silver Gold Platinum

Preventive maintenance visits

1 2 2

Break-down visits 2 Unlimited Unlimited

Response commitment

<48 hrs <24 hrs <12 hrs

Restoration time <72 hrs <48 hrs <24 hrs

Spares ExcludedCritical spares

All Spares

Choice of perks Any 2 Any 4 All

Choice of perks• Basic on-the-job training

• Basic failure analysis

• Service packs for software*

• Catalog on demand

• Technical consultancy for Siemens products

* Service Pack: A Service Pack (SP) typically consolidates several hot fixes but normally contains no added functions.

Toll Free No. : 1800220987 (MTNL/BSNL) 18002090987 (All Lines)Tel. : +91 22 27600150E-mail : ics.india@siemens.com

www.siemens.com/industry-services

Following add–on services* are also available as part of the contractn Spares on-site n Embedded engineers

n Up gradations / retrofits n Extended warranty

n Remote services n Thermography

n SITRAIN training n Power quality analysis

n PROFIBUS / PROFINET health checkup n Spares package

n Annual repair contracts n Spares asset management

n Remote diagnosis (eRSP, eSP)

* Extra costs will be applicable

Siemens Industry Services offer:Life Cycle Services Value Services

n Technical support n Integrated plant maintenance

n Service contracts n Energy & environmental services

n Field service n Condition monitoring & reliability

n Spare parts n Metallurgical services

n Repair services n SITRAIN (Training)

n Retrofit solutions