Seminar: Groups, Teams & Communication
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Transcript of Seminar: Groups, Teams & Communication
Group, Team, Communication
Seminar 4 !B-3!
Emily Elmberg, Emi Fujita, !Robin Ljunggren, Jonas Söderholm
Seminar 4 – Agenda Contents minute
Introduction 5
Chapter 9: Foundations of Group Behaviour 10
Case : Investing in the hard 10
Chapter 10: Understanding Work Team 10
Team5 – Davenport 15 Break time J 15
Team4 – Cook & Goff 15
Chapter 11: Communication-1 2 Team2 – Vroman & Kovacich 15
Chapter 11: Communication-2 8 Break time J 15
Case : Does Women’s communication.. 10 Team1 – Byron 15
Summary and Evaluation 10 Feedback 10
Index (Ch.9 Group Behavior)
Definition / Classification : What is Group?
Stages of Group Development
Group properties
Group Decision making
What is group?
Fomal Group Informal Group
Defined desirable behavior directed → Group’s Goals
Natural formations necessity of social contact
Why people form groups..
Similarity
Distinctiveness
Status
Uncertainty reduction
Find identity, save self-esteem
Stages of Group development
1. Forming →2. Storming→ 3.Norming →4. Performing →5. Adjourning
Tackman’s model
The Punctuated- Equilibrium Model
Key trigger of revolutionary change is awareness of time & deadlines
Group Property Roles, Norms, Status, Size, Cohesiveness, and Diversity!
!what shape members‘ behavior in
the group
Group Properties 2 - Norms
Performance Norm
Appearance Norms
Social Arrangement
Norms
Resource Allocation
Norms
Deviant workplace behavior • Violation to Norms:
antisocial behavior • Bad spiral, chain reactions
of dysfunctional behavior
Negative behavior
Negative moods
Poor coodination
Lower performance
Group Properties – Norms/ Status
High-status individuals: often more freedom from Norms/ Comformity
Status difference can inhibit diversity & creativity
Group Properties – Size
Social Loafing…tendency of giving less effort !when working in group than alone
Small Group Quick completing/ Individual perform
Large Group
Problem solving/ fact finding
High productivity
Moderate Productivity
Low Productivity
Moderate to low
productivity
High
High Low
Low
Cohesiveness Pe
rfor
man
ce N
orm
s Relationship between
{cohesiveness - norms- productivity}
Groups‘ decision making
Strengths
Weaknesses
• More complete information! & Knowledge • Acceptance of a solution • Creativity comes from diversity
• Conformity pressures • Dominated by one or a few members • Ambiguous responsibility • Not speedy
• One animals decision to charge over the cliff may lead the
entire herd to follow over the cliff. • Americans took high loans from the bank to buy properties
and houses. High demand created high prices à Mortgage crisis .. everyone followed the herd.
• Initial Public Offering (IPO) of Facebook - Many predicted
that the stock value would immediately rise after the IPO. Unfortunately It did not
• People rely on the behaviour from the group when making
their own decisions.
• Some research suggest herd behaviour increases as the size of the group increases. why is it so?
• Is there any upside with herd behaviour? https://www.youtube.com/watch?v=Z1Tmhit277c
Differences between groups and teams
Work groups Work teams
Shared information Goal Shared mission!Neutral Synergy Positive!Individual Responsibilities Individual and Mutual!Random/Varied Skills Complementary
Different types of teams
Problem-solving teams
Self-managed teams
Cross functional teams
Virtual teams
Composition
Abilities of members
Personality
Allocating roles
Diversity
Size of teams
Member preferences
Plant
Shaper Co-ordinator Specialist
Implementer Completer Resource investigator
Monitor evaluator Teamworkers
Formal vs. Informal Communication
- Authority chain
- Professional purpose
- Created spontaneously - Response to
individual choices
Formal
Informal
Written Communication
Tangible Verifiable Storing More carful with the written Logical & clear
Time-consuming Lack of feedback Uncertainty (received, understood)
Nonverbal Communication
v body movements
v intonations
v emphasis
v facial expressions
v physical distance between sender and receiver
93% of the meaning is transmitted from non-verbal channels
Body language
o Liking one another and being interested in views of others
o Relative perceived status
Organisational Communication
– The grapevine–
v Not controlled by management
v Reliable and believable
v Self-interest serving
Electronic communication
v E-mail
v Instant messageing and text messaging
v Networking software
v Web logs = Blogs
v Video conferencing
Barriers of Communication
Filtering
Selective perspective
Information overload
Emotions
Language
Communication apprehension
Gender differences
• Deborah Tannen says there is a difference in !communication between gender
• Women avoid directness, tend to apologize more often.
• Females may appear to lack confidence due to their !communication style.
• Problems with achieving work related goals
• Communication style can be a reason why females !sometimes become underestimated.
• If Women ‘Talk like a man’ they may be seen as too !aggressive.
• Do you think Gender styles are influenced by national culture?
• Can adults ’unlearn’ this gender-related communication styles?