Self-Service…More than a Transaction Session #113 March 5: 10:30-11:30AM HEUG 2002 Conference -...
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Transcript of Self-Service…More than a Transaction Session #113 March 5: 10:30-11:30AM HEUG 2002 Conference -...
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Self-Service…More than a Transaction
Session #113March 5: 10:30-11:30AMHEUG 2002 Conference - Las Vegas
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Session #-and Name 2
Miriam Ward
Director, HRMS/Payroll
Office of Human Resources
University of Minnesota
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Session #-and Name 3
Implemented PeopleSoft HRMS as part of the University’s enterprise project using PeopleSoft’s combined product for student and HR.
HRMS modules implemented include Campus Community, HR, Payroll, Base Benefits, FSA, Recruit Workforce and Training Administration. An upgrade from 7.6 to 8.0 is planned for implementation Feb 2003.
Background
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Session #-and Name 4
Synopsis
In this case study, attendees will learn how the University of Minnesota defined a comprehensive vision for HR self-service including strategies for implementation and deployment.
Self-service can be much more than web based PeopleSoft transactions. The session will cover why and how U of MN developed content management tools and integrated knowledge management with PeopleSoft transactions to successfully implement and deploy HR self-service to faculty and staff on all campus.
The presentation will include a "look back" at lessons learned and a "look ahead" to future plans
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Session #-and Name 5
University of Minnesota
Land grant institution founded in 185132,000 employees60,000 students on 4+ campusesTotal revenue & expenses about
$1.75 billionSponsored projects provide 1/3 of
total revenue
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Session #-and Name 6
HR Self-Service…WHY?
Improve service for faculty and staffLimited resources available to
provide personal contactReduce administrative cost
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Session #-and Name 7
Improve Service …HOW?
Single Web SiteTransactions & InformationTimeliness/AccuracyConvenience ( 24X7 )Linked to Related SitesManage Personal Data
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Session #-and Name 8
Manage “X”pectations
Generation “X” EXPECTS self-serviceGeneration “Y” ASSUMES self-serviceFuture generations will BELIEVE self-
service always existed
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Session #-and Name 9
Creating the Vision
We used a Team of HR Subject Experts
What do faculty and staff … Want to know? Need to know?
When will they ask? Life event triggers.
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Session #-and Name 10
Ready to Build
BluePrintKnowledge/Content Management
ToolPortal/Channel/Application
DevelopmentApplication Service Providers (ASP)Security/Authentication
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Session #-and Name 11
Why a BluePrint?
Clarity on what will be builtDisplays relationships of data and
transactionsHelps with prioritizationAccounts for everythingDocuments final objective
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Session #-and Name 12
Knowledge Management Tool
What is it?Why use one?Buy or Build?U of MN solution… built GrassRoots
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Session #-and Name 13
Portals and Channels
Are they essential? Nice, but not necessary
U of MN Portal: “MyOneStop” HR Channels versus Thin Client
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Session #-and Name 14
Mix in ASP
Application Service ProvidersIf it makes sense, do it!Current ASP Use:
JAT for W-2s PayCheck City for modeling
Extra Security considerations
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Session #-and Name 15
Access & Authentication
For personalized view and transactions
U of MN uses x.500 to authenticateWrites as one Oper ID in PS
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Session #-and Name 16
HRSS Home Page
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Session #-and Name 17
My OneStop, HR Tab & Broadcaster
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Session #-and Name 18
HRSS Channels in Production
Vacation/Sick LeaveFlexible Spending AccountsFaculty Retirement Plan and MSRS403B Savings Paycheck Channel (W-4, W-2 and
PayCheck City)Transaction Channel (Training and
Personal View/Update)
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Session #-and Name 19
Build it…they will come!
Actually it is NOT that easy.Strategies for introducing Self-
service.Communication PlanStatistics to Track Use
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Session #-and Name 20
HRSS Use Increases Daily
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Session #-and Name 21
Coming Soon to a Channel Near You...
Pay Stub OnlineSelf-Reported TrainingEmergency ContactsOther Benefits Applications
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Session #-and Name 22
http://www.hrss.umn.edu
Lessons LearnedLooking Ahead
PeopleSoft 8.0 Life Events Applicant Self-service Manager Self-service
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Session #-and Name 23
Conclusion
•University of Minnesota, like many others, recognizes the value of providing employee self-service. •We combined content and transactions to provide our faculty and staff with a 360 degree product.•Phased implementation continues.•A demo of HRSS will follow the presentation.•For follow up contact:
Miriam WardDirector HRM/Payroll
University of Minnesota e-mail: [email protected]
Phone: 612-624-1370