The Dutch Federation of Rubber and Plastics Industry (hereinafter: NRK) collective NEN-ISO 26000:2010

Self-declaration KIVO Plastic Verpakkingen

In conformity with NPR 9026+C1:2012

Date: 15-01-2015

1. Scope 4

2. Summary 5

3. Research questions - CSR principles 6

3.1 Question 1 Accountability 6

3.2 Question 2 Transparency 6

3.3 Question 3 Ethical behaviour 7

3.4 Question 4 Respect for stakeholders' interests 7

3.5 Question 5 Respecting legal order 7

3.6 Question 6 Respect for international standards of conduct 8

3.7 Question 7 Respect for human rights 8

4. Research questions about stakeholders 9

4.1 Question 8 Identifying stakeholders 9

4.2 Question 9 Who are the stakeholders 9

4.3 Question 10 Involving stakeholders 9

5. Research questions CSR key Themes 11

5.1 Question 11 Determine relevance 11

5.2 Question 12 Which subjects are relevant 11

5.3 Question 13 Determine significance 12

5.4 Question 14 Which subjects are significant 12

5.5 Question 15 Criteria Priority Subjects 13

5.6 Question 16 Which subjects have priority 13

5.7 Question 17 Actions taken or to be taken 14

5.8 Question 18 Clarification prioritization 14

5.9 Question 19 Which stakeholders are involved 14

6. Research questions on integration of social responsibility in the organisation 16

6.1 Question 20 Sphere of influence 16

6.2 Question 21 Encourage social responsibility 16

7. Due diligence 17

7.1 Question 22 Assess effects of own activities 17

7.2 Question 23 Assess effects organisation within sphere of influence 17

7.3 Question 24 Exercise due diligence 17

7.4 Question 25 Identifying potential negative effects 17

8. Vision, mission, policy and strategy 18

8.1 Question 26 Shape social responsibility 18

9. Creating support and competences 19

9.1 Question 27 Creating support 19

9.2 Question 28 Creating required competences 20

10. Integrate social responsibility in management processes 21

10.1 Question 29 Manner of integrating social responsibility 21

10.2 Question 30 Criteria communication 21

10.3 Question 31 Communication matrix 21

11. Communication and reporting 23

11.1 Question 32a Social Report 23

12. Conflicts and differences of opinion with stakeholders 23

12.1 Question 33a Conflicts 23

12.2 Question 33b Resolution Method 23

13. The monitoring of activities and assessment of performances 24

13.1 Question 34 Monitoring Activities 24

13.2 Question 35 Assess Performances 24

13.3 Question 36 Involve Stakeholders 24

13.4 Question 37 Improvements and successes 24

14. Selection CSR initiatives and instruments 25

14.1 Question 38 CSR initiatives 25

14.2 Question 39 Considering initiatives 25

14.3 Question 40 Concrete actions 25

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1. Scope

Name of the organization: KIVO Plastic Verpakkingen KIVO´s main activities: Innovation is our motivation. KIVO Plastic Verpakkingen is currently one of Europe’s bigger producers of polyethylene packaging materials. KIVO markets a complete range of LDPE and HDPE-based products, for mono- and co-extrusion. This includes semi-finished and finished products for the processing industry such as protective clothes covers, dry cleaner cover bags, furniture covers, car seat covers, bags-on-a-roll, packaging bags for bread, meat, fish, potatoes, fruit and vegetables, rubbish bags for industry and the consumer, bin liners,bag-in-box tube, plastic bag tube, spray masking film, potting ground film, paperlike, shrink film, laminated film, FFS-Film and film for fully automatic wrappers. What makes KIVO unique? KIVO is large enough to successfully take on any challenge and at the same time it retains a level of customer focus which allows it to meet market demand with made-to-measure solutions. KIVO is versatile, flexible and reliable. KIVO is first in packaging and first in quality, combining optimum value for money with a wealth of innovation and know-how. KIVO is committed to continuous innovation and product development. KIVO has taken important steps in the field of reducing foil thickness with a view to increasing sustainability and reducing environmental footprints. KIVO, as a Dutch family business, is known for its superlative service and flexibility. And that means they are very easy to work with. Kivo has one production-plant in Volendam where all processes such as extrusion, printing, laminating, cutting, rewinding and sealing take place. Production: 30,000 tons per year. Surface area: 25000 m2. Production 24 hours a day, 7 days a week. A well-equipped laboratory for analysing materials and monitoring production. Detailed reports and monitoring of orders to be produced and produced for constant quality as laid down in our ISO-9001 and BRC-IoP certified procedures. Countries where KIVO has presence: KIVO's products are used everywhere in Europe and with branch offices, agents and distributors in the Netherlands, Belgium, Germany, France, Poland, Iceland, Denmark, Russia, the Czech Republic and Ireland. Location of the Head Office: The head office is in Volendam. KIVO's subsidiaries: KIVO has a production company in Zwolle that is specialized in the production of bread bags. They are also currently setting up a new company in Kosovo where the printing and sealing of LDPE, HDPE and PP packaging materials will commence in 2015. Parts of KIVO to which NEN-ISO 26000 and the self-declaration applies: NEN-ISO 26000 and the self-declaration applies to KIVO Volendam and KIVO Zwolle. CSR policy: KIVO's policy is aimed at achieving its objectives also by striving to strike the right balance between People, Planet and Profit through socially responsible business practices. In doing so we aim to set a good example for our stakeholders and encourage them to operate in a socially responsible fashion.

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2. Summary

KIVO exercises Corporate Social Responsibility (CSR) and has examined and assessed this in accordance with the process laid down in NPR 9026+C1:2012. With this self-declaration KIVO substantiates and details their choices with respect to its social responsibility in the following fields: 1. Endorsing and applying the seven CSR principles 2. Identifying and involving stakeholders 3. The seven CSR key themes and 37 CSR subjects 4. Integration of corporate social responsibility in the organization As participant in the collective project pertaining to ISO 26000 organized by the NRK trade association, KIVO first identified and listed the relevant stakeholder groups (and individual stakeholders) in-house and subsequently we jointly validated and supplemented them in a series of workshops. We have subdivided the stakeholders of our organisation into the following 11 groups: suppliers (raw materials, auxiliary materials, services, transport, lease), own organisation (employees, Works Council, Company Emergency Response, First Aid), customers, trade association (NRK, Association of Property Funds, Union), shareholders, banks/insurance companies, competitors, authorities (municipality, province, tax authorities, Dutch Employee Insurance Agency, Chamber of Commerce, fire brigade, schools), citizens (family, local residents), NGO's and media. The following priorities were also determined on the basis of impact sessions and stakeholder dialogues.

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-

-

Priorities

• Health and safety at work • Working conditions and

social protection • Personel development and

training at work

• Resolving complaints

• Prevent environmental pollution

CONSUMER AFFAIRS

LABOUR

PRACTICE

FAIR BUSINESS

ENVIRONMENT

BOARD OF THE ORGANIZATION

HUMAN RIGHTS

SOCIAL

INVOLVEMENT

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3. Research questions - CSR principles

3.1 Question 1 Accountability

Our organisation is accountable for our impact on society, the economy and the environment. What activities does KIVO carry out to give substance to this principle? We are accountable for: The impact of our business operations on society, the environment and the economy and, in particular, for any negative effects. The measures we have taken to prevent the reoccurrence of such negative effects. Clarification/examples: KIVO has given substance to the NEN-ISO 26000 self-declaration on the basis of NPR 9026+C1. As participant in the Multiannual Energy Efficiency Agreement 3 (MEEA3) programme we report our energy consumption annually via an Electronic Annual Environmental Report (e-AER) and undertake to reduce this by 3% per year. KIVO strives to limit any possible negative environmental impact as much as possible. KIVO is forerunner in

complying with various covenants and systems such as: Integral Environmental Target Plan (IETP), Corporate Environmental Plan (CEP), Electronic Annual Environmental Report (e-AER), Multiannual Energy Efficiency Agreement (MEEA), Energy Efficiency Plan (EEP), Energy Consumption Analysis (ECA), Energy-Efficient Product Developments (EEPD), Energy Management System (EMS) and Packaging Management Decree (PMD). This has in the meantime been substantiated by our winning the MEEA Supply Chain Efficiency prize. We market a sustainable product, in particular, at the level of thickness reduction. Reducing kilos is good for the environment and constitutes a saving for the customer and in the supply chain.

Via a recognized system of Hazard Identification and Risk Assessment (HI&RA) we are responsible for reducing the risks to which our employees are exposed.

3.2 Question 2 Transparency

Our organisation pursues a transparent policy with regard to decisions and activities that affect the surrounding area. What activities does KIVO carry out to give substance to this principle? We are transparent about: The purpose, nature and place of our activities. Who has the majority interest in our organisation. How our CSR performance is assessed. Who we regard as our stakeholders. How we select our stakeholders. How the stakeholders are involved in the organisation. This information is: Public and easily accessible. Understood by our stakeholders. Timely, factually correct, clear and objective. Clarification/examples: A great deal of information can be consulted on our website www.kivo.nl including this self-declaration. With a view to putting together an overview of relevant subjects, we participated in a series of workshops

with our industry peers. This overview was subsequently discussed with 3 groups of stakeholders (employees, suppliers and customers).

e-AER accessible to competent authority. Applies Corporate dossier for transparency and overview.

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3.3 Question 3 Ethical behaviour

Our organisation behaves ethically. What activities does KIVO carry out to give substance to this principle? We: Disclose our key values and principles. Designate and apply standards for ethical behaviour that are in line with our objectives and activities and with NEN-ISO 26000. Promote compliance with these standards. Prevent or resolve conflicts of interest throughout the whole organisation that could lead to unethical behaviour. How is such ethical behaviour formalized? We use the NRK collective code of conduct to formalize ethical behaviour. We use the KIVO code of conduct to formalize ethical behaviour. Clarification/examples: Implementation ISO 26000. KIVO code of conduct. NRK code of conduct.

3.4 Question 4 Respect for stakeholders' interests

Our organisation respects and anticipates the interests of stakeholders. What activities does KIVO carry out to give substance to this principle? We: Know who our stakeholders are. Acknowledge and appreciate stakeholders and respond to stakeholders' concerns. Recognise that stakeholders can influence our organisation's activities. Weigh up the interests of our stakeholders in light of broader societal expectations. Take account of the interests of stakeholders that we have no formal relationship with. Clarification/examples: In light of the collective process regarding ISO 26000 that is organised by the NRK we have jointly identified

our stakeholders. We have also conducted a collective stakeholder dialogue with the 3 most important stakeholder groups - employees, customers and suppliers.

Suppliers: Collective influence with suppliers of raw materials. Own organisation: Working Conditions broadly implemented in organisation. Customers: Supporting sustainability issues. Sector: Active participation in initiatives and trade association covenants. Government: Reducing energy consumption and environmental aspects. Civilians: Preventing noise disturbance at neighbours

3.5 Question 5 Respecting legal order

Our organisation respects the applicable laws and regulations. What activities does KIVO carry out to give substance to this principle? We: Keep abreast of the applicable laws and regulations. Comply with legislation in all the countries we are active in, also if enforcement by the authorities is

inadequate. Take measures to ensure our relationships and activities comply with laws and regulations. Inform employees about recent and relevant laws and regulations and how they must comply with them. Periodically assess whether the organisation still complies with the laws and regulations.

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Clarification/examples: Certified quality systems ISO 9001, ISO 26000, BRC-IoP. Supports NRK activities in EU in the field of normalisation and EU product legislation for packaging. Conduct business honestly: integrity and trust in the relationship with the customer, supplier and employees.

3.6 Question 6 Respect for international standards of conduct

Our organization respects the international standards of conduct. What activities does KIVO carry out to give substance to this principle? We: Respect at least the international standards of conduct. Clarification/examples: KIVO supports NRK activities in the EU in the field of normalization. KIVO supports NRK activities in the EU in the field of dangerous substances. KIVO supports NRK activities in the EU in the field of REACH. KIVO supports NRK activities in the EU in the field of EU product legislation for packaging. KIVO supports NRK activities in the EU in the field of plastic waste legislation (end of life). KIVO supports NRK activities in the EU in the field of recycling. KIVO supports NRK activities in the EU in the field of energy savings.

3.7 Question 7 Respect for human rights

Our organization respects and acknowledges universal human rights. What activities does KIVO carry out to give substance to this principle? We: Respect these rights in all countries, cultures and situations. Respect the international standards of conduct. Clarification/examples: KIVO code of conduct. NRK code of conduct.

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4. Research questions about stakeholders

4.1 Question 8 Identifying stakeholders

How did your organization identify its stakeholders (who were consulted and how were they consulted)? As participant in the collective project pertaining to ISO 26000 organized by the NRK trade association, KIVO first identified and listed the relevant stakeholder groups (and individual stakeholders) in-house and subsequently we jointly validated and supplemented this in a series of workshops. The result was once again reviewed in our organization and supplemented where necessary. The starting point for the identification of our stakeholders was to look at our supply chain, value chain and surrounding area. We have subdivided the stakeholders of our organization into the following 11 groups: suppliers, own organizations, customers, trade association, shareholders, banks/insurance companies, competitors, authorities, citizens, NGO's and media.

4.2 Question 9 Who are the stakeholders

Who are the stakeholders of your organization?

4.3 Question 10 Involving stakeholders

Why and where does your organization involve its stakeholders? We involve our stakeholders to: Gain insight into the impact of our decisions and activities on specific stakeholders;

- As participant in the collective project organized by the NRK trade association regarding ISO26000, we first listed the relevant stakeholder groups in-house and subsequently jointly validated and supplemented this in a series of workshops.

Trade Associatio

n

Customers Own organisation Suppliers

Share holders

Banks / Insurance company

Govern ment

Citizens NGO's Media

Competitor

Employees, Works

Council

Legend

Black: identified stakeholders

Blue: stakeholders currently involved with CSR

Municipality, Tax Authorities,

Dutch Employee Insurance

Agency (hereinafter: UWV)

NRK, VVF

VVF

VMK

Trade Union

VVF

VMK

Company

Emergency

Response, First

Aid

Raw Materials, Auxiliary

Materials

Services, Transporter, Lease

Chamber of Commerce, Fire

Brigade, Schools

Family of employees

Local residents Local newspapers,

professional journals

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Assess our CSR performances; - Participate in brainstorming sessions with several employees about several CSR subjects and performances. - As Participant in the collective project organized by the branch NRK regarding ISO26000. - Discussed various CSR elements with several customers.

Comply with certain statutory obligations that we have in respect of stakeholders; - Government / sector regarding the reduction of energy consumption. - Municipality regarding environmental aspects.

- Fire Brigade regarding safety aspects. By being transparent in what we do (our activities and decisions);

- By systematically accounting for our CSR policy on the basis of ISO 26000, Quality, Working Conditions, Environment and Hygiene; the interests in the context of broad societal expectations are transparent and assured.

Form partnerships where possible that are beneficial to us and our stakeholders; - Collective influence with raw materials suppliers. - Customers with regard to activities in the field of sustainability

- Agreed horizontal supervision with the Tax Authorities. - Trade unions concerning the sustainable employability of personnel.

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5. Research Questions CSR Key Themes

5.1 Question 11 Determine relevance

Indicate if, on determining relevant subjects, you examined: Your own activities and decisions. Activities and decisions of organizations in the value chain and your organization's sphere of influence. Daily activities and special situations. Clarification/examples: Participation in the impact session and stakeholder dialogues of the collective project organized by the NRK trade association regarding ISO 26000.

5.2 Question 12 Which subjects are relevant

Which subjects are relevant?

The NRK collective impact sessions and stakeholder dialogues showed that all CSR themes are relevant to

KIVO. However, there is a difference in the degree of relevance. The most relevant subjects are:

To maintain and improve the health and safety at work (employment practice)

Provide good working conditions and social protection (employment practice)

Provide personal development and training in the workplace (employment practice)

Integrate CSR in decision-making processes and structures (management of the organization)

Sustainable use of resources (environment)

Prevent environmental pollution (environment)

Strive for and promote fair competition (fair business practices)

The stakeholders consulted confirmed our view and added the following:

Promote CSR in the chain (fair business practices)

Prevent and satisfactorily resolve complaints (consumer affairs)

At CSR level the relevance of the various themes is as follows:

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5.3 Question 13 Determine significance

Which criteria did you use to determine the significant subjects? The degree to which the subject affects your stakeholders and sustainable development. The effect of taking or not taking further action in this respect. The degree of your stakeholders' concern about the subject. The estimation of the participants in the NRK collective ISO 26000 project on the effectiveness of

(collective) action on a subject. All CSR subjects were systematically scored and discussed in this respect. The result was subsequently presented to representatives of 3 stakeholder groups: employees, suppliers and customers.

5.4 Question 14 Which subjects are significant

Which subjects are significant?

The NRK collective impact sessions and stakeholder dialogues pointed out that all CSR themes are significant

for KIVO. However, there is a difference in the degree of significance. The most significant subjects are:

To maintain and improve the health and safety at work (employment practice)

Provide good working conditions and social protection (employment practice)

Provide personal development and training in the workplace (employment practice)

Prevent environmental pollution (environment)

Sustainable use of (auxiliary) resources (environment)

Integrate CSR in decision-making processes and structures (management of the organization)

The stakeholders consulted confirmed our view and added the following:

The protection of the consumer health and safety (consumer affairs)

Strive for and promote fair competition (fair business practices)

Prevent and satisfactorily resolve complaints (consumer affairs)

Promote employment (involvement in and development of the community)

At CSR level the significance of the various themes is as follows:

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5.5 Question 15 Criteria Priority Subjects

Which criteria did you use to identify the priority subjects? Your performances offset against legislation and international standards of conduct. Your performances offset against the 'state of the art' and 'best practices'. The degree in which the subject contributes to or compromises your objectives. The costs versus the benefits of taking of action in respect of the subject. The ease and speed with which actions can be carried out – the ‘quick wins’

5.6 Question 16 Which subjects have priority?

Which subjects have priority?

On the basis of the impact session and stakeholder dialogues, the illustration set out below shows the prioritization.

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-

-

Priorities

• Health and safety at work • Working conditions and

social protection • Personel development and

training at work

• Resolving complaints

• Prevent environmental pollution

CONSUMER AFFAIRS

LABOUR

PRACTICE

FAIR BUSINESS

ENVIRONMENT

BOARD OF THE ORGANIZATION

HUMAN RIGHTS

SOCIAL

INVOLVEMENT

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5.7 Question 17 Actions taken or to be taken

Which actions did this result in or which actions will you take?

Environment: Participation MEEA3, EEP and numerous energy-saving measures

Environment: Closed cooling system introduced

Environment: Separate waste collection

Environment: Reduce rejects and waste

Environment: Use trash compacters and so limit the number of waste disposal times

Environment: Collect the waste at customers of products delivered

Environment: Innovation materials and thickness reduction Environment: Reduce packaging Working conditions: Quality, hygiene, and safety training and training on the job

Working conditions: Dangerous substances dossier and exposure studies

Working conditions: Sufficient protection against dangerous substances during production

Working conditions: Safety and hygiene rounds

Working conditions: Keep each other alert regarding a safe, orderly and tidy working environment

Working conditions: Purchasing lifting aids and other auxiliary equipment

Working conditions: Keep HI&RA up to date and comply with it

Conduct business in a fair manner: Comply with national and international laws and regulations

Conduct business in a fair manner: Implement code of conduct

Social engagement: Sponsorship and donations Social engagement: Cooperate with schools for trainee posts and guided tours

Social engagement: Continue discussions with authorities

Consumer interests: Certified management systems ISO 9001, ISO 26000, BRC-IoP

Consumer interests: Have migration tests carried out on packaging

Consumer interests: Regular meetings to deal with and settle complaints

Consumer interests: Inform customers on developments in the plastics market and about sustainable products

Human rights: Implement code of conduct

Good governance: Open communication structure

Good governance: Certified management systems ISO 9001, ISO 26000, BRC-IoP

5.8 Question 18 Clarification prioritization

Clarification of prioritization: All statutory obligations are safeguarded at basic level. We test our CSR parameters annually and strive to continuously improve them. We actively participate in numerous NRK projects that are intended to reduce the risks for employees and the environment. We actively conduct a broadly supported policy that safeguards the safety and health of our employees at all times.

5.9 Question 19 Which stakeholders are involved

Indicate which stakeholders you involved in identifying relevant, significant and proprietary subjects: As a participant in the collective project ISO 26000 organised by NRK we participated in a series of workshops. During these workshops the relevance and significance of the CSR subjects were systematically discussed and ultimately scored. The channelization followed by each stakeholder group is shown in the illustration given below. We subsequently used the outcome of this multi-stakeholder consultation to arrive at the prioritization. We involved our employees for this purpose and in the near future we will also involve our customers, suppliers and authorities.

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6. Research questions on integration of social responsibility in the organisation

6.1 Question 20 Sphere of influence

Which organisations are in your sphere of influence and how do they relate to your organisation? Economic and formal relationship Customers Suppliers Trade associations Financial institutions Competitors NGO's Ownership structure: Shareholders Companies that are part of the KIVO group Statutory / political relationship: Employees Government agencies Trade association(s) Municipality / province Informal relationship: Consumer (the customer of the customer)

6.2 Question 21 Encourage social responsibility

How does your organisation encourage social responsibility at other organisations? By including social criteria in the contractual conditions.

- KIVO code of conduct, or at a subsequent, the NRK collective code of conduct. By making a public statement about social responsibility

- KIVO's website includes a self-declaration ISO 26000, which has also been deposited at the Dutch Standards Institute.

By involving the community, political leaders and other stakeholders. - KIVO significantly contributes to the employment in the Waterland region, both directly and indirectly.

By sharing knowledge on social issues with stakeholders to consequently increase awareness. - For the employees there is a newsletter that includes current events. And our website can be consultation for any information required.

By working together with suppliers, customers and industry peers on sustainability projects. - KIVO actively uses collective NRK projects such as: ISO 26000, MEEA3, Reach, Dangerous substances, Food Safety packaging materials.

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7. Due diligence

7.1 Question 22 Assess effects of own activities

How does KIVO assess (potential) (negative) effects of its own activities and decisions on society, the environment and the economy? Carries out and complies with Hazard Identification and Risk Assessment (HI&RA) Dialogue with stakeholders and possible follow-up. Draws up an annual report and an e-AER. Draws up and complies with the Code-of Conduct. EEP's and participation MMEA3 Product development with customers. Procedure for complaints settlement.

7.2 Question 23 Assess effects organisation within sphere of influence

How does KIVO assess (potential) (negative) effects of the activities and decisions of organisations in your sphere of influence on society, the environment and the economy.

We do this in the most transparent manner possible (see question 2) and by actively engaging in a dialogue with

parties in our sphere of influence. Participation in the collective stakeholder dialogues is an example of this. In

addition, a positive and close cooperation with the competent authority and participation in NRK activities.

7.3 Question 24 Exercise due diligence

How is due diligence exercised or implemented in your organisation? Guidelines on how parties affiliated to the organisation can observe due diligence.

- Code of Conduct, staff rules, management evaluations. Instruments to assess the impact of planned and current activities.

- MEEA3 / own energy monitoring / financial annual report / project evaluations. Instruments to integrate the key CSR themes in your entire organisation.

- ISO 26000, ISO 9001, BRC-IoP, BMP. Instruments to monitor your performances and to make adjustments in priority and approach.

- e-AER, EEP.

7.4 Question 25 Identifying potential negative effects

Which (potential) negative effects on society, the environment and the economy has KIVO identified? Environment: Plastic products have a long lifespan and are, in many respects, better than products made

from other materials. A proviso to enhance all the advantages is the recycling of our products. Although we are doing well, there is still room here for further improvement in cooperation with other parties in the chain.

Employment practices In a production environment people can be subjected to physically demanding activities. In an extreme case this could cause injuries. We are aware of this risk and we are continuously making an effort to limit the risk.

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8. Vision, mission, policy and strategy

8.1 Question 26 Shape social responsibility

Our organisation has shaped its social responsibility:

By including the role of social responsibility in our vision and mission. By including important principles and subjects of social responsibility in our policy and strategy. By adopting a code of conduct or ethical code in which the principles and values of social responsibility are

translated into guidelines for appropriate behaviour. - KIVO Code of Conduct, NRK Code of Conduct.

By drawing up an action programme (with responsibilities, timeline, budget etc.). - EEP

CSR policy: KIVO's policy focusses on achieving the objectives by finding an optimal balance between people, planet and profit through conducting business in a socially responsible manner. In doing so we aim to set a good example for our stakeholders and encourage them to operate in a socially responsible fashion.

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9. Creating support and competences

9.1 Question 27 Creating support

How does your company create support for social responsibility in and outside the organisation? See also the communication matrix at question 31.

1. Supplier

Service providers

Collective influence with raw materials supplier

Supplier assessment

Consultation with suppliers

2. Own organisation

By means of paying close attention during work-related meetings and/or newsletters

Code of conduct

Quality assurance system

Clothing and registration fee for employees who participate in collective sporting events

3. Customers

Activities in the field of sustainability

Innovation projects

4. Sector

Mission statement NRK in the field of CSR

Trade unions concerning sustainable employability of personnel

As participant in the collective project regarding ISO26000 that is organised by the sector (NRK) we

first identified and listed the relevant stakeholder groups in-house and subsequently jointly validated and supplemented

them in a series of workshops. We have once again assessed and supplemented the results hereof insofar as this was

necessary

Collective introduction of ISO 26000

Collective NRK participation in MEEA 3

8. Authorities

Government / sector regarding the reduction of energy consumption

Municipality and province regarding environment aspects

Fire brigade concerning safety aspects

9. Citizens / local residents / associations / authorities

AV Edam

Edamse Voetbal Club EVC

FC Volendam

Gym- en Turnvereniging Mauritius

Handbalvereniging Kras Volendam

Jeu de Boulesvereniging Boule Lef

Loopgroep De Meeuwen

RKAV Volendam

Tafeltennisvereniging Victory 55

Tennisvereniging Dijkzicht

Tuijps Twirl & Showgroep

Turning Spirit Amsterdam

Volendammer Bridge Club

VV Katwijk

Wielervereniging H&F Schilders Volendam

ZVV Volendam

Zwem- en polovereniging Edam-Volendam EDVO

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Recreatie centrum Slobbeland

Stichting Alpe d'HuZes

Stichting Cultuur Volendam

Stichting De pinguins

Stichting Roemenië Hulp

Stichting vrienden van de Port Reitz school

BTC posteractie hulphond

Nolin Stop het pesten

Comité Vincentius in ons midden

St. Vincentius kerkkoor

Fanfarecorps Wilhelmina

Vocaal Ensemble

' t Nest - Volendam

Love Radio & Televisie

11. Media

By publications in trade journals and magazines

Indicate whether, in this context, you gave consideration to: Increasing knowledge of the principles, key CSR themes and subjects Involving the organisation's leadership with respect to it taking its social responsibility. Creating a culture of social responsibility

9.2 Question 28 Creating required competences

How does your organisation create the required competences for taking social responsibility inside and possibly outside of the organisation. Innovating together with other parties in the chain is of vital importance in our sector. Taking our social responsibility into account is inextricably linked to this continuous innovation process. As set out in the answers to questions 10 and 27 we involve our stakeholders in this process. A concrete example of competence development for taking social responsibility is, among other things, the participation in the NRK collective project ISO 26000.

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10. Integrate social responsibility in management processes

10.1 Question 29 Manner of integrating social responsibility

How has your organization integrated its social responsibility in its management processes, systems and procedures. Our organisation has integrated this: By carefully monitoring and managing the effects of our own activities on society, the environment and the

economy. By taking into account the effects of decisions, for example about new activities. By ensuring that the principles of social responsibility are applied to our management processes and are

reflected in our structure and culture. Clarification: Hazard Identification & Risk Assessment (HI&RA). MEEA3, EEP, e-AER. Drawing up and complying with the Code of Conduct. Procedure for complaints settlement. ISO 9001, ISO 26000, BRC-IoP.

10.2 Question 30 Criteria communication

Does your organisation take account of the following criteria in its communication about social responsibility? Understandable: the information is understandable to the target group. This relates to both the use of the

language of the target group and the manner in which the information is presented. Responsive: the interests of the stakeholders are discussed in the information Accurate: the information is factually correct and contains sufficient depth. Up-to-date: it must therefore always be clear as to which period the information relates. Accessibility: the information is available to all stakeholders. Clarification:

A great deal of current information and the self-declaration ISO 26000 can be found on the KIVO website. See

also the communication matrix at question 31.

10.3 Question 31 Communication matrix

How does your organisation communicate about its social responsibility? At meetings and in conversations with stakeholders. By informing stakeholders on specific subjects or projects Internal communication between management and employees or members of the organisation. Communication on the performances in the field of CSR. Articles about CSR in trade journals and newsletters. Making information available for public purposes.

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Communication matrix

Fin

an

cia

l

an

nu

al

acco

un

ts

ME

EA

3-e

-AE

R

En

vir

on

men

t

Rep

ort

Sta

tem

en

ts

New

sle

tte

r

Web

sit

e

Cla

ims a

nd

co

ntr

acts

Art

icle

s /

ad

vert

isem

en

ts

Co

mp

an

y

vis

it

Reg

ula

r co

nsu

ltati

on

Co

mp

lain

t sett

lem

en

t

Internal stakeholders

Employees

V V V V V V V V V

Works Council V V V V V V V V V V

Shareholders V V V V V V V V V V

Chain stakeholders Customers

V

V V V V V V

Suppliers

V

V V V V V V

Competitors

V Sector (NRK, VVF)

V

V

V V

Other stakeholders with formal relationship

Authorities

V V

V V

V V V

Banks V

V

V V

V V Trade Union V

V

V V

V V

Tax Authorities V V V V V V

Fire Brigade V V V V V

Chamber of Commerce V V V V V

UWV V V V V

Other stakeholders with informal relationship

Local residents

V

V V Citizens

V

V V

Schools V V V V

NGO / action group

V

V V Media

V

V V V

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11. Communication and reporting

11.1 Question 32a Social Report

Does your organization report on CSR via a social report (whether or not as a separate report)?

□ Yes

No (continue to question 33a)

12. Conflicts and differences of opinion with stakeholders 12.1 Question 33a Conflicts Are or were there conflicts or differences of opinion with stakeholders? Yes. In a production environment it is impossible that once in a while there discussions with suppliers or customers can take place about price, quality and delivery times. It is also possible that differences of opinion arise with or between employees. It is important that these differences are resolved quickly and positively in order to maintain positive motivation and positive cooperation. The following are good examples of how to act during conflict situations in which the company attempts to resolve matters as much as possible. Personnel: Clear agreements and investments have been made in various auxiliary equipment. Surrounding area: After complaints from the surrounding area with regard to noise (within the set standards), we invested in extra filters and isolation to reduce the sound level even further. □ No

12.2 Question 33b Resolution Method

Which methods do you have to resolve possible conflicts? Enter into direct discussions with stakeholders with whom a conflict or difference of opinion has arisen. The provision of written information to prevent incorrect interpretations. Formal procedures for complaint handling.

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13. The monitoring of activities and the assessment of performances

13.1 Question 34 Monitoring Activities

How does your company monitor its activities that have an impact on relevant themes and subjects? Feedback from stakeholders. Measure it with the aid of performance indicators, including customer satisfaction survey and complaints. Periodical analysis of CSR figures and disclose these via an e-AER, among other things. Indicate whether the following points apply to this monitoring: The scope of the monitoring is in line with the scope of the importance of the activities. The monitoring provides results that are reliable, available in a good time and easily understandable. The monitoring is coordinated in line with the need of the stakeholders.

13.2 Question 35 Assess Performances

How did your organization assess its performances in respect of relevant themes and subjects? In the collective ISO 26000 project organized by the NRK, our performances were collectively assessed for

the relevant themes and subjects by our employees, customers and suppliers. e-AER Management Review Did you ask yourself the following questions: Were the envisaged objectives realized? With the benefit of hindsight, were the objectives the right objectives? Did we have the right strategies and processes for the objectives that had to be achieved? What worked properly and why? What did not work properly and why not? What should we have done differently? Were all relevant persons involved?

13.3 Question 36 Involve Stakeholders

Did you involve stakeholders? Yes, as participant in the collective project ISO 26000 organized by the NRK we have collectively involved our employees, customers and suppliers in the assessment of our efforts and performances in respect of the following subjects (also see question 12).

13.4 Question 37 Improvements and successes

Which improvements or successes did your organization achieve? The most relevant successes that the KIVO achieved in the field of CSR are: Environment: Winner MEEA prize for Supply Chain Efficiency 2011 Working conditions: Considerable reduction of sickness absence Which objectives have not yet been achieved? KIVO continuously strives to improve itself and is aware that this process will required its continued attention in the broadest sense. As a consequence KIVO is forerunner in participating in agreements and projects.

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14. Selection CSR initiatives and instruments

14.1 Questions CSR initiatives

Which CSR initiatives and possible corresponding instruments does your organization participate in? Collective NRK project NEN-ISO 26000 NRK project sustainable deployability Participates in CSR Prima ondernemen Award Delivery of products with ISO 9001 certificate Delivery of products with BRC-IoP certificate Collectively participates in MEEA3 with related energy-saving measures Applies the Code of Conduct Applies My HI&RA Applies Company Dossier Participation in Reach meetings

14.2 Question 39 Considering initiatives

Which of the points below did you consider when choosing this initiative? Supports the principles NEN-ISO 26000. Gives practical guidelines with respect to applying CSR. Is designed for your type of organization or its fields of interests. Was realized in an open and transparent manner. Was developed with various stakeholders. Is easily accessible.

14.3 Question 40 Concrete actions

Which concrete actions are carried out in the context of the CSR initiative? Raising awareness of the CSR among industry peers. Drawing up the CSR self-declaration in conformity with NPR 9026+C1. Annual assessment of the status ISO 26000. Annual assessment of the status Code of Conduct. Updating and continuously improving the quality assurance system.