Case Study: Securities America Improves Review Efficiency with Smarsh Professional Services

COMPANY PROFILE A top 10 national independent broker dealer

Headquartered in La Vista, Nebraska

1,700+ financial professionals nationwide

Provides over 500,000 clients with quality financial advice for life

Under the jurisdiction of the Financial Industry Regulatory Authority (FINRA)

SUCCESS STORY

THE CHALLENGE Securities America archives between 90,000 and 100,000

email messages per day and was flagging roughly 19% of these messages for review.

Time required to review messages meant that Securities America was often months behind on review; staff often had to work weekends and evenings to keep up with the 17,000 to 19,000 messages flagged daily.

SUCCESS STORY

THE SOLUTION Smarsh Professional Services

Effective Policy Management training helped the firm gain more insight into which messages were being flagged and make adjustments for more efficiency.

Fine tuning policies helped the compliance team focus on improving risk management.

Reduce “noise” from the system including false positives.

SUCCESS STORY

SUCCESS STORY With the help of Smarsh Professional Services, Securities

America was able to fine tune its policy engine and reduced the number of messages being flagged for review in the first 3 months from 19% to 10%, or 8,000 messages per day.

Compliance team can now focus on identifying risk when reviewing emails, without having to work evenings and weekends.

SUCCESS STORY

“We can’t just put policy rules into place and be done. It’s always changing. It’s always

evolving. We’ll continue to work with Smarsh to hone in on the policy rules that impact us the most and how we can optimize

that.”.

“When we brought Smarsh on, we were behind on our review of email. We were coming in on Saturdays solely to review email messages. We were really looking for a solution that would give us insight and visibility into what messages we are

flagging, and how can we reduce the number of messages that we call ‘noise’

in the system.”

Janet HillDeputy Director of Sales Supervision Operations, Securities America

SUCCESS STORY

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