Secure PortalsAnd Confidential Consortiums

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Paul J. Swider MCTCTO

RealActivity

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Agenda

➢ Marketing resource management –streamlining marketing operations

➢ Multichannel campaigns -designing your customer journey

➢ Lead management and scoring -building sales pipeline and drive revenue

➢ Social marketing – listen and engage customers on social

➢ Marketing intelligence -demonstrate results and impact

Marketing

➢ Social listening –helping expose customers sentiments

➢ Intelligent social -understanding market insights

➢ Social engagement –connecting better with customers

➢ Social CRM -driving CRM with social

Customer Srvice

➢ Including: Field Service, Project Service and Employee Self-Service

➢ Portal -make customer service effortless

➢ Agent enablement –Empowering agents to wow customers

➢ Onsite service -smart onsite care

➢ Knowledge management –providing tools to get the right answers at the right time

➢ Service intelligence -analyze and anticipate

➢ Omni-channel -offer service anytime, anywhere

Field Service

➢ Automating sales processes to boost productivity

➢ Gaining key insights into sales data with Power BI, PowerAppsand Flow

➢ Streamlining sales cycles

➢ Reducing costs, featuring a highly intuitive interface and Microsoft Office embedded capabilities

➢ Mobile -staying connected to customers anytime, anywhere

Sales

Evolution from current offerings

Before Now

Dynamics CRM

• Field Service

• Project Service Automation

• Parature

Dynamics AX

Project Madeira

Dynamics 365 for Sales

Dynamics 365 for Customer Service

Dynamics 365 for Field Service

Dynamics 365 for Project Service Automation

Dynamics 365 for Operations

Dynamics GP

Dynamics NAV

Dynamics SL

Dynamics GP

Dynamics NAV

Dynamics SL

Dynamics 365 for Financials

• Include end users in the business process.

• Improve and streamline interactions.

• Build scale while increasing user satisfaction.

Any Device

Multichannel

Microsoft Dynamics 365

Employee Customer Partner

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Self-serviceCreate exceptional service experiences.

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Employee self-serviceEmpower employees and drive productivity.

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CommunityEncourage customers to help themselves and each other.

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Partners and Consortiums Enabling partners, succeeding together

JP Morgan, Microsoft and others. Financial enterprise blockchainNodes available as TEE in Azure

Quorum Blockchain

• BaaS• Allows for “coupling” of

blockchains• Truffle Smart Contracts• TEE• Working on integration with

Dynamics 365

Coco Framework

• Available solution in Azure for requisitioning a multi-tenant ETH enterprise blockchain.

• Working on integration with Dynamics 365

Private Ethereum

Coco Framework -Blockchain

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Quorum Blockchain and Dynamics 365

• JP Morgan has co-developed a private, permissioned version of the Ethereum network.

• Partnered with startup EthLab, • The Blockchain Center of Excellence.• Available Azure Nodes Today