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Transcript of Section 10.2 Acting Like a Professional Back to Table of Contents.
Section 10.2Section 10.2Acting Like a ProfessionalActing Like a Professional
Back to Table of ContentsBack to Table of Contents
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
WHAT YOU’LL LEARN
How to react professionally to How to react professionally to workplace pressures, criticism, workplace pressures, criticism, and gossipand gossip
Methods used to control anger Methods used to control anger on the job on the job
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
To succeed in the workplace, you To succeed in the workplace, you must be able to handle difficult must be able to handle difficult situations in a professional manner. situations in a professional manner.
WHY IT’S IMPORTANT
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
professionalismprofessionalismconstructive criticismconstructive criticismdefensivenessdefensivenessgossip gossip
KEY TERMS
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
ProfessionalismProfessionalism means acting maturely means acting maturely and appropriately on the job.and appropriately on the job.
Instead of reacting prematurely, think Instead of reacting prematurely, think things through before taking action.things through before taking action.
Acting Like a ProfessionalActing Like a ProfessionalActing Like a ProfessionalActing Like a Professional
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
Being able to handle criticism properly is Being able to handle criticism properly is vital to your success in any job.vital to your success in any job.
Accepting CriticismAccepting Criticism Accepting CriticismAccepting Criticism
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
CConstructive criticismonstructive criticism is criticism is criticism presented in a way that helps you learn presented in a way that helps you learn and grow. and grow.
What Makes Criticism Constructive?What Makes Criticism Constructive?What Makes Criticism Constructive?What Makes Criticism Constructive?
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
CConstructive criticism is often presented onstructive criticism is often presented during performance reviews or during performance reviews or evaluations.evaluations.
It may also come up in casual It may also come up in casual conversations or during daily work conversations or during daily work activities.activities.
What Makes Criticism Constructive?What Makes Criticism Constructive?What Makes Criticism Constructive?What Makes Criticism Constructive?
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
Many supervisors try to offset Many supervisors try to offset constructive criticism by offering positive constructive criticism by offering positive comments.comments.
Many supervisors offer positive Many supervisors offer positive comments before criticism.comments before criticism.
What Makes Criticism Constructive?What Makes Criticism Constructive?What Makes Criticism Constructive?What Makes Criticism Constructive?
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
If your supervisor is abrupt when making If your supervisor is abrupt when making suggestions, remind yourself to focus on suggestions, remind yourself to focus on using the advice to grow professionally.using the advice to grow professionally.
What Makes Criticism Constructive?What Makes Criticism Constructive?What Makes Criticism Constructive?What Makes Criticism Constructive?
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
Criticism is easier to handle when you Criticism is easier to handle when you see it as helpful.see it as helpful.
Some employees actually welcome Some employees actually welcome criticism, because it teaches them better criticism, because it teaches them better ways to succeed at their jobs.ways to succeed at their jobs.
What Makes Criticism Constructive?What Makes Criticism Constructive?What Makes Criticism Constructive?What Makes Criticism Constructive?
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
DDefensivenessefensiveness means guarding means guarding yourself emotionally by closing yourself yourself emotionally by closing yourself off to negative opinions.off to negative opinions.
Responding to Criticism Responding to Criticism Responding to Criticism Responding to Criticism
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
When you are defensive, you are When you are defensive, you are closed.closed.
When you’re closed, you can’t listen.When you’re closed, you can’t listen.
When you can’t listen, you can’t grow.When you can’t listen, you can’t grow.
Responding to Criticism Responding to Criticism Responding to Criticism Responding to Criticism
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
Try to be receptive, not defensive.Try to be receptive, not defensive.
Responding to Criticism Responding to Criticism Responding to Criticism Responding to Criticism
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
Here are four steps to help you respond Here are four steps to help you respond effectively to criticism:effectively to criticism:
Responding to Criticism Responding to Criticism Responding to Criticism Responding to Criticism
1.1. Listen closely to the criticism.Listen closely to the criticism.
2.2. Make sure you understand the Make sure you understand the criticism. If you don’t, ask.criticism. If you don’t, ask.
continued
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
3.3. Identify a solution to the problem that Identify a solution to the problem that led to the criticism.led to the criticism.
4.4. Take action to remedy the problem. Take action to remedy the problem. If the problem is complex, break it If the problem is complex, break it down into smaller parts.down into smaller parts.
Responding to Criticism Responding to Criticism Responding to Criticism Responding to Criticism
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
Even if the rest of the world thinks Even if the rest of the world thinks you’ve made a mistake, you may know you’ve made a mistake, you may know inside that you did the right thing.inside that you did the right thing.
This is especially true when you stand This is especially true when you stand up for your values.up for your values.
Responding to Criticism Responding to Criticism Responding to Criticism Responding to Criticism
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
To handle pressure, use these tips:To handle pressure, use these tips:
Handling Pressure Handling Pressure Handling Pressure Handling Pressure
Break large tasks into smaller ones.Break large tasks into smaller ones.Ask for help if you are overwhelmed.Ask for help if you are overwhelmed.Use a daily “to do” list.Use a daily “to do” list.Prioritize your duties.Prioritize your duties.If you have two supervisors, make If you have two supervisors, make sure your priorities are clear.sure your priorities are clear.
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
GossipGossip is idle talk that usually consists is idle talk that usually consists of rumors.of rumors.
Gossip is often untrue and hurtful.Gossip is often untrue and hurtful.
Handling Gossip Handling Gossip Handling Gossip Handling Gossip
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
Gossip hurts the gossiper most.Gossip hurts the gossiper most.
The more an employee gossips, the less The more an employee gossips, the less coworkers will trust that person.coworkers will trust that person.
Handling Gossip Handling Gossip Handling Gossip Handling Gossip
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
Before you join in gossip, ask yourself:Before you join in gossip, ask yourself:
Handling Gossip Handling Gossip Handling Gossip Handling Gossip
What is my motivation for gossiping?What is my motivation for gossiping?
Could my comments unfairly damage Could my comments unfairly damage someone else’s reputation?someone else’s reputation?
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
If you get frustrated and angry, follow If you get frustrated and angry, follow these tips:these tips:
Controlling Anger Controlling Anger Controlling Anger Controlling Anger
Count to ten.Count to ten.Consider what you are really angry Consider what you are really angry about.about.Channel your energy into solving the Channel your energy into solving the problem.problem.
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
To solve a problem, follow these steps:To solve a problem, follow these steps:
Controlling Anger Controlling Anger Controlling Anger Controlling Anger
1.1. Define the problem.Define the problem.2.2. Decide on possible solutions.Decide on possible solutions.3.3. Evaluate possible solutions.Evaluate possible solutions.4.4. Make a decision.Make a decision.5.5. Take action.Take action.
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
Accept challenges as opportunities.Accept challenges as opportunities.Learn to analyze a situation from all Learn to analyze a situation from all angles, even if some of those angles, even if some of those viewpoints differ from your own.viewpoints differ from your own.Always show respect and consideration Always show respect and consideration for other employees, even if you for other employees, even if you disagree.disagree.
CAREER CHECKLISTCAREER CHECKLISTDeveloping a Positive Work Attitude…Developing a Positive Work Attitude…
continued
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
Take responsibility for your actions.Take responsibility for your actions.Never take on more responsibility than Never take on more responsibility than you can handle if you cannot get the job you can handle if you cannot get the job done properly.done properly.Avoid negative talk about work, both in Avoid negative talk about work, both in and out of the workplace. Your positive and out of the workplace. Your positive attitude will be infectious.attitude will be infectious.
CAREER CHECKLISTCAREER CHECKLISTDeveloping a Positive Work Attitude…Developing a Positive Work Attitude…
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2 Graphic OrganizerGraphic Organizer10.2
Chapter 10 • Developing a Positive Attitude
Succeeding in the World of Work
Dealing With CriticismDealing With CriticismDealing With CriticismDealing With Criticism
Find a way to improve.
Take step-by-step action.
Be open to improving yourself.
Admit the mistake or problem to yourself.
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
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Key Concept CheckpointKey Concept CheckpointComprehensionComprehension
1.1. Sean’s supervisor wants to speak to Sean’s supervisor wants to speak to him about some problems with the him about some problems with the project he just completed. Sean feels project he just completed. Sean feels that he worked hard on the project that he worked hard on the project and did an excellent job.and did an excellent job. continued
SECTION 10.2 REVIEWSECTION 10.2 REVIEW
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
Key Concept CheckpointKey Concept CheckpointComprehensionComprehension
What should Sean do when he meets What should Sean do when he meets with his supervisor?with his supervisor?
continued
SECTION 10.2 REVIEWSECTION 10.2 REVIEW
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
Acting Like a ProfessionalActing Like a Professional10.2
Key Concept CheckpointKey Concept CheckpointComprehensionComprehension
2.2. Jake is overwhelmed by the amount Jake is overwhelmed by the amount of work he must complete every day. of work he must complete every day. What is one step Jake can take to What is one step Jake can take to reduce the pressure he feels?reduce the pressure he feels?
continued
SECTION 10.2 REVIEWSECTION 10.2 REVIEW
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
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Key Concept CheckpointKey Concept CheckpointComprehensionComprehension
3.3. What is the difference between What is the difference between sharing helpful information with your sharing helpful information with your coworkers and gossiping?coworkers and gossiping?
continued
SECTION 10.2 REVIEWSECTION 10.2 REVIEW
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
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Key Concept CheckpointKey Concept CheckpointComprehensionComprehension
4.4. List three tips for controlling anger on List three tips for controlling anger on the job.the job.
continued
SECTION 10.2 REVIEWSECTION 10.2 REVIEW
Chapter 10 • Developing a Positive Attitude Succeeding in the World of Work
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Key Concept CheckpointKey Concept CheckpointCritical ThinkingCritical Thinking
5.5. Have you always acted with Have you always acted with professionalism in the past? professionalism in the past? What can you do to ensure that you What can you do to ensure that you act professionally in the future?act professionally in the future?
SECTION 10.2 REVIEWSECTION 10.2 REVIEW
End of Section 10.2End of Section 10.2Acting Like a ProfessionalActing Like a Professional
Back to Table of ContentsBack to Table of Contents
