Sculpting Lean IT

Eugene Rudy, LSSBB August 19, 2014 GMIS International Conference

Session Overview

•  What is Lean IT? o  Definition

o  Background

•  Why Lean IT? o  State of the Enterprise

o  Motivators for change

•  Tools for Transformation

•  Resources for Inspiration

Eugene Rudy

•  Bachelor of Business Administration/University of South Carolina

•  IT Leadership Program Certificate/University of Georgia

•  Lean Six Sigma Black Belt/Villanova University

•  Director of Information Technology/City of St. Marys, Georgia

•  17 years in IT field

•  15 years in Business Process Management

•  Georgia GMIS President

What is Lean?

Value Stream Time Line

Request Process Deliver

Going from Start - Finish with as few steps as possible.

What is Lean?

Going from A to Z with as few letters as possible

A B C D E F I J K L M N O P S T U V W Z

What are we missing?

Background

Lean Areas

Lean

Manufacturing

IT

Finance

Healthcare

Government?

State of the Enterprise

Hardware aging

Software Costs

Cloud Computing

Consumer Demands

Mobile Devices

New Economy

Motivators for Innovation

•  Rising Costs

•  Increased Service Demands

•  Technology Evolution

•  Political Environment

•  Increasing Public Debt

“I vote for spending more money, higher taxes, and waste it on redundant and unnecessary items.” - Said No Politician. Ever.

Definition – Value

Value

Physically Changed

Done Right

Customer Willing 2

Pay

Tools for Productivity - Eliminate Wastes

Tool for Organization – 5S

1.  Sort – Let’s Stay Together

2.  Store/Set – Like Mom says, “Put your toys away.”

3.  Shine – Clean up your act

4.  Standardize – Same Job, Same Way, Same Outcome.

5.  Sustain – Mark your Calendars

6.  The Sixth “S” – Safety!

Standardize

Same Layout

Different Place

Every Time Standard

Sustain – Keep it Going!

Units Together

Organized?

Clean Work Environment

Done According to Standards

Golden Dust Pan Award!

Safety

•  Mark Work Areas •  Visually Identify Hazards •  Work on Safety Plans •  EDUCATE – MITIGATE - INVESTIGATE

The Example of 5S in Safety… a Fire Truck!

Tools for Productivity – Get Visual!

Restricted Area

Inventory/Work Area

Team Collaboration

Safety/Hazards

Tool for Production – Value Stream Mapping

•  Team Effort

•  Process Maps o  Current Map

o  Future Map

•  Times o  Production Time

o  Lead Time

•  Show Rework & Rejections

DO NOT TRY TO FIX THE WORLD IN ONE DAY!

VSM – Swim Lanes

Standardized Work Methods

Flow Chart

Checklist Documentation

Tool for Problem Solving – Ishikawa “Fishbone” Diagram

•  Used for Problem Solving •  Helps identify Root Cause

Resources for Inspiration

Information & Services

•  MetaOps o  Michigan State Contract for Business Process Management

o  Newsletter/Articles

•  Eckes & Associates, Inc.

•  Lean Enterprise Institute o  Non-Profit; Leaders in Lean Instruction

Resources for Inspiration

Books •  Driving Operational Excellence: Successful Lean Six Sigma Secrets to

Improve the Bottom Line o  Ron Crabtree, Darcie S. Torres, and Chautona Havig

•  Everything I Know about Lean, I Learned in First Grade o  Robert Martichenko

•  Learning to See o  Mike Rother and John Shook

•  Gemba Walks o  Jim Wolmack

•  Lean IT: Enabling and Sustaining Your Lean Transformation o  Steven C. Bell and Michael A. Orzen

Questions and Answers

Thank you for Attending!