“Success is best when

it's shared.”

Idealized InfluenceShultz is a charismatic role model who builds confidence and trust.

• Employee oriented company• Implements succession plans that promote employees within the

company• Employees have stock options so they can claim ownership of their

company• Creates a culture of loyalty and retention

Inspirational MotivationShultz provides meaningful work and setting high standards.

• Benefits program• Mission review program• Training programs

Intellectual StimulationShultz encourages creativity by questioning common assumptions and

beliefs.

• Encourages employee feedback• Encourage and empower employees by seeking their opinion• “Frappuccino” was an employee innovation

Individualized Consideration

Schultz acts as a mentor by responding to individual needs.

• “Working Solution:” system to help provide assistance to employee’s personal needs• Diverse training programs based on individual needs

According to Shultz, Starbucks is not just a coffee business; it is a

way of life…