SBA PPP Lending Solution Loan Forgiveness and Servicingcontentz.mkt3120.com/lp/46886/732931/SBA...

SBA PPP Lending Solution –

Loan Forgiveness and Servicing

CARES Act – Small Business Administration

Paycheck Protection Program

May 14, 2020

Teleconference: 888-398-1314; passcode 5913012

© 2020 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITED

FORTUNE World's Most Admired Companies®

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End-to-End Digital SBA PPP Lending with Fiserv

Application FI Review SBA Approval Onboarding ServicingEngagement Disbursement

Automate SBAloan numbers confirmation

Loan processing, reporting and forgiveness

management

Track applications,

approvals, email status

updates and archive forms

with turnkey workflows

Streamline form intake via secure online portal

with e-signature and document upload

Disburse loan with preferred funding method; Support

same-day payments

Support LOS and mass onboarding

Engage small business customers across digital channels; Authenticate

online applicants

E-Tran Submission

PPP Application

PPP Loan Forgiveness

SBA 1502 Reporting

PPP Workflow

Activity ManagerAperio™

Business Process ManagerDirector® WorkflowLoanComplete™

Nautilus® WorkflowStreetShares

Secure Forms

PPP Application

FI PPP Portal

ACH, check, direct

deposit

Online Banking

PPP Homepage Ad ~

Website, Online Banking Platform

Merchant Targeting

Document Preparation

PPP Loan Core Onboarding

1 1 1 1 1 1 1

Business Process OutsourcingCustomer Engagement Funding and Servicing

Fiserv SME Guidance



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The PPP Opportunity for Financial Institutions

Revenue Generation Capture SBA lender fees

Customer Engagement Protect small business customer relationships

Community Leadership Demonstrate commitment

to Main Street



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We are extremely grateful to have Fiserv as

a partner in PPP lending. The Fiserv team

has been wonderful and made the process

very easy. We are opening over 50 new

business accounts as a result of our ability to

process these loans so quickly.– Rose Wageman, Executive Vice President, First Eagle Bank

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What came before PPP loan forgiveness ...

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SBA PPP Loan Forgiveness

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The loan may be fully forgiven

if the funds are used for:1. Payroll costs

2. Interest on mortgages

3. Rent

4. Utilities

• Forgiveness is based on the employer

maintaining or quickly rehiring

employees and maintaining salary levels.

• Forgiveness will be reduced if full-time

headcount declines, or if salaries and

wages decrease.

Begins 8 weeks after disbursement



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Fiserv is uniquely positioned to bring our technology and expertise together to support PPP Forgiveness

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Financial Institutions Can Drive… So Small Businesses Have…

• Small business customer engagement and retention

• Forgiveness application and review process efficiency

• Approvals oversight, reporting and document archiving

• Ongoing loan servicing and audit management

• Revenue growth

• Simplified PPP forgiveness

• Visibility throughout the process

• Confidence in application security

• With their trusted FI lender



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SBA PPP Lending Solution Streamlines Forgiveness Management

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ApplicantPortal

FIPortalOutreach

SBACommunication

Servicing

• Proven PPP partner

• Secure online portal for small business and FIs

• Forgiveness calculator

• Digital document upload and verification checklists

• Email outreach

• Resource center

• Core provider relationship



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SBA PPP Lending Solution – Forgiveness Management Journey

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*Screens shown here are illustrative only and subject to change.

Forgiveness Decision Forgiveness ReportingForgiveness Submission

Application Portal

FI reviews calculationDocument verification

FI confirmation of forgiveness amount

Borrower is notified

SBA is notified

Loan documentation stored in FI archive

Core system accounting

and reporting

FI sends outreach to borrower

Borrower completes calculation and uploads documents

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3 4 5

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FI Portal



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Applicant and FI Portal

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FI Portal Forgiveness Dashboard – List View Initial

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FI Portal Forgiveness Dashboard – List View Sorted

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FI Portal Forgiveness Dashboard – FI Enters Loan Data; Asks Borrower to Apply for Loan Forgiveness

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Applicant Portal – Borrower Applies for Loan Forgiveness

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*Screens shown here are illustrative only and subject to change.*Screens shown here

are illustrative only and subject to change.



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Applicant Portal – Borrower Supplies Information to Calculate Forgiveness Amount

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Applicant Portal – Borrower Uploads Supporting Documents

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Applicant Portal – Borrower Specifies Document Types

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*Screens shown here are illustrative only and subject to change. *Screens shown here are illustrative only and subject to change.



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Applicant Portal – Borrower Receives Application Confirmation

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FI Portal Forgiveness Dashboard – FI Manages Application

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Applicant Portal – Loan Forgiveness Documentation

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Applicant Portal – Shows Forgiveness Status and Amount

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SBA PPP Loan Servicing

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Loan Servicing of SBA PPP Loans for Fiserv Core Users

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Core System

Accounting

• Loan settlement

SBA Requirement

• 1502 reporting

Audit

• Document archive



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Tools for Borrower Outreach

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Meet Your PPP Borrowers Where They Are


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Digital Ads

Applicant Portal



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Share SMS / Text Notifications with Notifi Broadcast Alerts

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FI Requirements

• Notifi implemented

FI’s Customer Requirements

• SMS / text enabled phone

• No subscription / enrollment necessary

Process

• FI populates a spreadsheet that contains PPP borower cell numbers

• FI creates PPP loan forgiveness message in Notifi Admin Tool and uploads populated spreadsheet

• All valid cell numbers will receive the message via SMS/Text



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Connect with PPP Borrowers Across Digital Channels with Micronotes Cross-Sell

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Any Communication Hereand at Logout

Customizable

Customizable



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Financial assistance videos, articles, and

marketing templates delivering timely education

for your small business borrowers

• Business landing page template highlighting details

about Paycheck Protection Program loan forgiveness

and the Fiserv PPP loan forgiveness application portal

• Customer education videos

• Home page banner ad templates

• Email templates

• Social media templates

Leverage Resources Designed to Support Your PPP Loan Forgiveness Outreach



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Next Steps

Questions? Ready to move ahead?

Please contact your Fiserv client partner.

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Q&A

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Thank You!

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SBA PPP Lending Solution Loan Forgiveness and Servicingcontentz.mkt3120.com/lp/46886/732931/SBA...

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