SAP Value Proposition Services by ERPandERP
-
Upload
goguri-swaroop-reddy -
Category
Documents
-
view
105 -
download
5
description
Transcript of SAP Value Proposition Services by ERPandERP
ERP AND ERP – CORPORATE OVERVIEW
CO
RP
OR
ATE
“To partner with our clients and to improve their competitive advantage in
the most productive way using the latest tools, methods, and accelerators.”
Big 10 IT Consulting firms- 2015
IT Solution Specialist -2011
IT Staffing firm - 2006
Mission
2
CO
RP
OR
ATE
Enterprise Application Services
We help realize CXO vision through
► Un matched Technology expertise
► Business process excellence
► Deep industry experience
► Packaged application expertise
The CEO vision
Total Share holder return
The CFO vision
Operating margin
The CIO vision
Technology enabling business
The COO vision
Asset turnover
3
CO
RP
OR
ATE
Description •Headquartered in Fremont CA, USA
•Strong player in the SAP and surround ERP Services area
Financials •$ ~25M Revenue
•Profitable and generating strong cash flows
Resources •600 +
Certifications •SAP AMS Certified Partner and SAP Certified Hosting Partner
Global Delivery Platform
•North America, India, Australia and Middle East
Key Verticals •Mining, Pharma, Utilities, Power, Real Estate, Mill Products,
Discrete, Services, Mobility, CRM
Key Service Lines •Application Management, Projects, On Demand Consulting
Ownership •Private Limited Liability
Corporate Overview
• ~16 M On demand consulting
• ~ 2 M AMS and Projects started since 2011
• ~ 7 M Other consulting business
Managed by veterans in SAP with 285 years of experience Total tacit SAP knowledge of about 3000 years SAP development experience of 1200 plus years Experts in maintaining business critical SAP landscapes : 24x7
4
CO
RP
OR
ATE
Credentials
Robust Technology leadership : One of the first few companies
• to build mobile App in SUP 2.1 • to demonstrate the Solution manager 7.1 capability • to adopt the ITSM procedures for AMS delivery • to demonstrate SAP E2E test management for regression
testing • to demonstrate BPCA and CA Wiley Extended diagnostics
implementation • to demonstrate Google Apps integration to SAP • to set up Solution Manager in HA mode • to build RDS solution for Pharma ( to be certified)
• to have built the expertise in niche modules of SAP
Enduring relationships • More than 40+ clients, 100% customer retention • More than 60% of business is repeat business • Projects executed in more than 7 countries across the globe
Diverse intellectual capital • 600+ consultants
– 368+ functional / process consultants – 233+ technical consultants
SAP Certified AMS Partner
SAP Certified Hosting Partner
SAP ByD Partner
SAP AG Contractor
SAP EBM Partner
SAP AMS Partner
SAP Mobility Partner
SAP COIL Partner
SAP EcoHub Partner
5
SAP
- CO
E
Centers of
expertise
Extensive application training Industry and process appreciation programs Proofs of concept / Internal projects
Developing a proof of concept for Mobile Applications Developing Google-SAP Integration tools Developing RDS solutions for Micro verticals
Reusable frameworks and components Best practices Tools and accelerators Methodologies and templates
Industry based solutions, methodologies, templates and re-usable tools Custom Code Analyzer, Business process Change Analyzer, AMR Service catalogues, Scoping questionnaires, RASCI templates, Comprehensive call
management system)
Competency Development
Knowledge Management
Build new client
centric solutions
Delivery accelerators
Industry specific (e.g. RDS Solutions for -Pharma, Dairy, Mining, Real estate, Logistics providers etc.)
Process specific (e.g. CRM, Financials, BW, HCM, portals, etc.) Technology/ Customer specific (e.g. Mobility, NetWeaver,
Google Apps etc.)
Proactive expertise building
Center of Expertise
6
SAP
- CO
E Center of Expertise
Differentiators Industry & Technology Point Solutions Reusable Frameworks & Components Best practices Tools & Accelerators White Papers & Technical Documents Methodologies & Templates
Solution help desk Extended team for project teams Research on alternate solutions Research on new product functionality
Competency development Extensive Application training Industry & Process Appreciation Programs Proofs of Concept Internal projects
COE charter
Center of Expertise Mfg/ Mining
Logistics/Real estate
Energy & Utilities
Chemical/Pharma
Technology Solutions
ECC
CRM/PLM/SCM
FICO/HCM/
Operations
BI/BW
ABAP
NETWEAVER
Business
Solutions
Technology & Services
COE Toolsets Solution Manager Knowledge management SAP Document Management Tool
Industry Solutions
Mobility
Basis
7
Dairy/ Printing & Packaging
SAP
- PR
AC
TICE
SAP Practice – Highlights
One of the Technically Competent SAP practice among global outsourcing / offshore providers
16 + projects
600 + consultants
Experience in 7 countries
ITIL v3 certified delivery managers
Proven global delivery model
Accelerators, tools and methodologies that help speed up our services, reduce risk and cost
Demonstrated Leadership in Global Support
Extensive experience in more than 6 countries across Europe, Asia Pacific and US multi-country SAP application support
Technology leader in SAP NetWeaver and Mobility
Ranked # 2 on SAP Developer Network globally
Expertise in SAP implementations and business best practices through RDS and cloud based models
Enabling global rollouts using Solution Manager
“…would also like to extend my gratitude to our AMS team for their consistent delivery of quality work for Fortescue. There were several tasks that were directly related to EHP5 project also many that we’re indirectly related such as fast tracking the RFC’s before the change freeze and the test script improvements. The response times have been very good across the board and the standard of service has been excellent..” - Will Conlon Application Lead SAP Solutions
8
SAP
- ALLIA
NC
E Leveraging SAP relationship
SAP IBU team
EaE Product dev Team
Alliance Governance Direction Strategic Review Initiatives
Vertical Focus
Alliance Management
Technology Focus
Vertical Point Solutions COE Methodologies Vertical Specific GTM
SAP Sales team
EaE Sales team
SAP Mobility /Product
certification
EaE Practice
team
COE Development Trainings Tools
Geo Focus
SAP Management team
ERPandERP Management team
Go To Market Strategy Events Strategic Accounts
Customer
Partner Vendor
9
SAP
- ENG
AG
EMEN
T Where we add value
Mobility
BI & Analytics •SEM •BPS •BW •ANALYTIC Apps
Enterprise CRM SCM
•APO •SRM
•PP •MM •PM •PS •RE
Ops. Fin.
•FICO •FSCM •CFM •BCS/
EC-CS
•HRM •HCM •ESS
HR Sales
•SD •SM •TM
•Marketing •Service •Sales •Analytics
SAP NetWeaver •SAP PI •ABAP •BASIS
Delivery expertise
INDUSTRIES •Manufacturing •Mining •Energy & Utilities •Real-estate •Chemical •Pharma
Business process excellence | Deep industry experience | Engage across lifecycle
•Solution Manager
10
SAP
- ALM
S Application Lifecycle Management Support
Internally managed
• Unique partnership approach with clients
• Commitment from clients in a ERP competency center that aims to keep the business community activity involved
• ERPandERP’s managed services delivery to maximize efficiencies
• Fixed capacity team of experts to enhance application capabilities, performance and availability
• On demand pool of specialists
ERPandERP’s approach
• Teams typically handling new projects and maintenance at the same time causing delays
• Specialized skills not available in team and requires high cost consultants
• Attrition leading to several unfilled positions
Typical Application Management Scenarios Balancing Cost and Value
Leads to higher costs and backlogs
Low cost support outsourcing
• Lowest skilled resources to minimize costs
• Inability to enhance capabilities to meet changing business needs and actively engage with the business
• Higher cost specialists needed for project work
ERPa
nd
ERP
’s
Cen
ter
of
Exp
erti
se
alig
nm
ent
Ramp up and down for projects
ERPandERP’s shared/fixed cost application support
ERPandERP’s shared capacity development team
Client team in ERP Competency Center
Leads to lower return from the ERP investment
Transparent metrics driven governance
11
SAP
- ALM
S Application Lifecycle Management Support – Service Portfolio
SAP ENVIRONMENT
Governance & Risk Management
Service Level Management
Escalation Management
Risk Mitigation Strategy
Periodic Governance
reviews
ITSM Establishment
Business As Usual Support
Event Management
Incident Management
Problem Management
Change Management
Request Management
Remote Access Operations
Continuous Improvements
Proactive Application and
Interface monitoring
Proactive Application
support
Optimization of Structures,
Applications and processes
Value Added Services
ALM Tools Implementation
Upgrades/Rollouts
Enhancement Projects
Onsite Resource
Deployment
Tools & Accelerators ITIL Aligned Processes Subject Matter Center of Excellence
Leading Best Practices Service Level Agreements ITSM Governance
Continuous Improvements Flexible Models Knowledge Warehouse
12
SAP
- ALM
S Application Lifecycle Management Support – Value Proposition
Process Optimization & Application Portfolio
rationalization
Increase Business Value
Cost reduction
Global Delivery
Keep it Current: Upgrades and performance optimization
Expand functionality to meet changing business needs
Innovative delivery models e.g. Global support center
Improved Application Mgmt. efficiency
• Lower total cost of ownership
• Improved service levels to end users and quality of delivery
• Frees up client resources to focus on strategic business initiatives
• Increased flexibility by moving fixed costs to a variable cost model
Increased Business Effectiveness
• Increased process standardization and productivity leveraging ERP systems
• Ability to fine tune business processes as business needs change
• Improved application performance and availability
• Reduction of operational complexity
Business process standardization & KPI
improvement
13
SAP
- ALM
S Application Lifecycle Management Support – Key Focus areas
Definition of the right operational
model
1
5
4
3
2
1 Dedicated regional AMS team to help clients
choose the right co-sourcing model
ITIL gap analysis and roadmap to mature support processes
BPMON tool to measure and monitor
business performance KPIs
BFPs assessment to identify opportunities to
replace custom developments and use of
new functionality
Dedicated AMS Center of excellence to drive benchmarking and improvements
ERPandERP developed productivity tools and accelerators for ongoing upgrades and maintenance activities using Solution Manager 7.1
Experienced ITIL v3 certified transition managers to lead transitions
ITSM Methodologies to transition from client team, existing vendor or implementation
Global support center for mature application
environments
Competency center models to standardize
team and processes and factory model for
repetitive development work
ERPandERP
Seamless Transition
2
Continuous
Improvement
3
Innovative
Delivery Models
4
Improve Business
Value
5
14
SAP
- ALM
S Application Lifecycle Management Support – Metrics
Metrics Category Application Build Application Run
Performance & Quality
Schedule Adherence
Effort Adherence
UAT defects, UAT defect leakage %
Phase containment
First Call Resolution (L1)
SLA Performance
Ticket Rejection Index
Ticket customer satisfaction rating
System performance trend
System outage and outage duration reduction
Productivity Delivery units per person month
Enhancement management index
Tickets resolved per100 hours of effort
Ticket backlog management index
Cost Team Mix Onsite : Offshore Support Cost per concurrent user
Proactive Maintenance
RCA completion index
Repeat ticket index
Overall engagement level metrics
Customer Satisfaction
Risk tracker
Documentation updates
Proactive improvement recommendations
15
SAP
- ALM
S Application Lifecycle Management Support – Global Delivery Center
On Site User or Client Service
Desk
GDC opens trouble ticket
GDC solicits recommendation for resolution
GDC provides customer with resolution information
Resolve issues related to:
Network
Database
Operating system
Hardware
Storage
1. Application admin
Apply patch set updates
Promote to production
Change control initiation
2. Basis/Application DBA services
Optimization
3. Security support
Hosting Services
Application Administration
Application Support
Service request management
Call tracking
Call status reporting
Call triage
First call resolution
Service Desk
SAP
1. Functional problem resolution
2. Configuration changes
3. Specialized training
4. Batch process support
5. Break/fix
6. Minor enhancements
Event Management | Incident Management | Continuous Improvement | Request fulfillment
16
SAP
- ALM
S Why Global Delivery Center
• Streamlined operational model that is difficult to replicate in a dedicated center
– Right expertise and senior management team in place to be leveraged across project teams
– Expertise to execute using a standardized ITIL based processes and tools
– Dedicated productivity office to constantly pilot and improve tools and processes
– Dedicated monitoring and response team across projects to improve service levels
– Shared knowledge base to leverage lessons learnt from other clients
– Large pool of experienced resources to mitigate against attrition risk
– Optimum cost option and value for money
• Improved service levels due to larger pool of experienced resources with clear demarcation of responsibilities and specialization
• Significant cost advantage as compared to a dedicated support model
17
SAP
- ALM
S What we guarantee with ALMS
Fixed Operational
Costs
Business Change
Enablement
Application Maintenance
Application Support
New Solutions
Application Enhancements Application Support
Application Maintenance
New Solutions
Application Enhancements
Fixed Operational
Costs
Business Change
Traditional IT Spend
Target IT Spend with ERP ALMS
IT & AD
Transformation
18
SAP
- ALM
S What we provide as value adds
Solution Documentation
Solution Implementation
Template Management
Test Management
Change Control Management
ITSM
Technical Operations
Business Process Operations
BPMON
Maintenance Management
Upgrade Management
Custom Code Management
HA and DR
Archiving
19
S
u
p
p
o
r
t
SAP
- ALM
S SAP - ABAP
Successful execution of End to End work packages
In-house ABAP Development Process Model
On-site / Off-shore model for speedy, cost
effective Custom solutions
Pilots: ADS and HDS
Integration: Proxies and WebDynpro ABAP for HCM
Self Services
143+ SAP ABAP, Workflow consultants
Worked with multiple high profile customers across verticals ( Retail
& Logistics, Energy, Utilities, Finance, and Manufacturing) across
geographies
Leveraging business partnerships with key players – SAP CD
Practice Highlights Key Execution Highlights
Process Improvement
A standardized
methodology for the
lifecycle of the
development projects
Well defined
Code/Program/Performa
nce Standards
Standardized Estimation
Methodology
Expertise Building and
Knowledge management
Custom code
Management Cockpit
Efficient Quality
Management in all
developments
Approach Notes
Best Practices &
Learning
Customer Industry
Overviews
Templates
projects
Reusable assets
Center of Excellence (CoE)
Quality is the crux of Custom development
Solution Definition
Qualification
Effort estimation
Solution definition
Scope finalization
Acceptance criterion
Development & Test
Specification
Design
Realization
Unit Test
Functional and Integration Test
Delivery & Acceptance
Component Validation
Standards verification
Acceptance Testing
Documentation
20
SAP
- ALM
S SAP – BASIS and Solution Manager
Successful execution of EhP x upgrades
24x7 Remote Support of very high profile customers
Test Strategy and Execution using Solution Manager
7.1
Implementation of Solution Manager 7.1
Implementation of DRs and HA set up
OS/DB Migrations
Archiving Implementation
Technical upgrade in record time
Event management in shared model
Entire gamut of OS and DB support
70+ SAP BASIS, Solution Manager consultants
Worked with multiple high profile customers across geographies
Leveraging business partnerships with SAP
Practice Highlights Key Execution Highlights
Process Improvement
A standardized
methodology for the
lifecycle of the
application
Well defined service
catalogue for event,
incident management
and continuous
improvement
Availability of system
with 99.9+ up time
Technology adoption
Expertise Building and
Knowledge management
BOM ( Basis operational
Manual)
Efficient Quality
Management in all
deliverables
Approach Notes
Best Practices &
Learning
Templates
Complete ownership
based learning
Reusable assets
Center of Excellence (CoE)
Catalogue based remote access support and operations
21
SAP
- ALM
S SAP - BW
Successful execution of End to End BI/BW projects
In-house BW Development Process Model
On-site / Off-shore model for speedy, cost
effective BW solutions
Pilots: HANA,SEM BPS – Manual, Planning, BW-
Portals, Integration, BEx Maps & VC/WAD, BW Data
Mining Prototype
30+ SAP BI/BW consultants
Worked with multiple high profile customers across verticals ( Retail
& Logistics, Energy, Utilities, Finance, and Manufacturing) across
geographies
Leveraging business partnerships with key BW players
Practice Highlights Key Execution Highlights
Process Improvement
Report Needs Analysis
BW Data load Dashboard
BW Upgrade Framework
DaRT Execution
Framework
BW Performance
Improvement
Expertise Building
Health Check Monitor
Manual Planning
Prototype
Management Cockpit
Prototype
BW-CRM Analytics
Prototype
Cross product
integration – Portals,
Knowledge Management
and Helpdesk
Approach Notes
Best Practices &
Learnings
Customer Industry
Overviews
Templates
Business Intelligence
Issue Resolution
Database
Center of Excellence (CoE)
BW Skill Matrix
22
SAP
Mobile Apps –POCs in SAP Store
Global State of art NetWeaver CoE, Dedicated Skill
Focus –
ESOA Workshops across the Globe – 25+
workshops/year attended
Provide End-to-end solutions around PI, EP (TREX),
BW, MDM, BPM, BRM and BRF+
Over 55+ SAP Consultants
SUP 2.5 Expertise – PhoneGap, HTML 5, Appcilirator and Afaria
Unique partnership with SAP for accelerated learning, ramp-up
partnership, knowledge building through business scenarios
Thought leadership – Ranked Global 21 on SDN for contribution
Practice Highlights Key Execution Highlights
Mobile Apps
SUP based enterprise
level mobile apps
Mobile 365
Mobile Apps using device
agnostics
Mobile Apps for
Productivity
Analytics
Management
reporting and
Dashboards
NetWeaver
XApps (composite
application) built using
SAP NetWeaver
platform
Business Process
Automation using
Business Rules, BPM
and BRF+
Creation of Business
packages
Process Integration
Business Activity
Monitoring using PI7.3
and BRM in Portal
SAP business objects
integration with xECM
business workspace
Goole Apps and SAP
integration
Center of Excellence (CoE)
Research Areas
Extended facing using AJAX framework
Security and Authentication
Portal knowledge repository integration with Alfresco
CRM 7.x web user Interface
SAP – NetWeaver and Mobility
ESS and MSS Apps are available in SAP Stores http://ecohub.sap.com/store/mobility/catalog/#!solution:MSSLeaveApp
http://ecohub.sap.com/store/mobility/catalog/#!solution:ESS-LeaveApps 23
SAP
SAP – Operations
Projects on Strategic purchasing and sourcing,
Operational Procurement, Supplier Collaboration
GATP Demo for a forest products company
Macro development prototype for a large dental care
company
Industry Specific Solution Approach
Pharma RDS
Implementation of VIM using Open Text and support
190+ SAP consultants worldwide
Rich industrial and cross functional experience
Skill areas include SAP MM, PP, PM, PS, WM, SD, APO, SRM & SCM
Expertise in APO areas like DP, SNP, PPDS, GATP, ICH, EM, CIF, Live
Cache
Practice Highlights Key Execution Highlights
Process Improvement
Template and roll out
framework
BFP Upgrade tool kit
Smart Sourcing Solution
SRM Scoping and
Deployment framework
Pre-configured
client/Building Blocks
Expertise Building
Proof of concept on
new products like:
APO Inventory
SRM Strategic Sourcing
Solution development
with RDS in
Pharma
Dairy
Real estate
Mining
Print solution etc
Cross product
integration with BW
Knowledge Management
and Helpdesk
Best Practices
Case Study documents
and project learnings
SCM Solution Set
Industry specific
process knowledge
repositories
Active support on
project issues
Domain wise
distribution list
Center of Excellence (CoE)
Logistics Skill Matrix
24
SAP
SAP – Human Capital Management
Projects on ECM executed
Projects in Employee File Management and LSO
eSeparation POC
OM, PA –ve time management and +ve time
management
Pay roll- India, Middle east and Australia
Workforce management
eForms-Policy management implemented for global
giant
55+ SAP consultants worldwide
Rich OM, PA, Time and Payroll and cross functional experience
Skill areas include SAP ESS, MSS, eSeparation, eRecruitment, PMS,
CATS, Enterprise Compensation Management etc
Nakisa
HCM Processes and forms
Employee File management/ LSO
Practice Highlights Key Execution Highlights
Process Improvement
Template and roll out
framework
BFP Upgrade tool kit
Smart recruitment
Solution
Pre-configured
client/Building Blocks
Expertise Building
Proof of concept on
new products like:
LSO
Employee file
management
CATS
Enterprise
Compensation
management
eSeparation
Archivelink
Knowledge Management
and Helpdesk
Best Practices
Case Study documents
and project learning
HCM Solution Set
Country specific
process / statutory
knowledge repositories
Active support on
project issues
Domain wise
distribution list
Center of Excellence (CoE)
Resource Skill Matrix
25
SAP
SAP – Financials
End to End Implementations
Global Template Definition
Rollouts: Multi Location
Enterprise wide backbone deployment
Pilots: SEM BPS – Manual Planning, BW-FICO
Analytics, BW Data Mining Prototype
Point Solutions: Reporting Needs Analysis,
Analytics Off shoring, R3 Health Check monitor
105+ SAP consultants worldwide
Expertise in the areas of Financial & Mgmt Consolidation, Treasury,
Compliances, AP, AR, GL, FA, Credit Management, Dispute &
Collection, Bills Processing, Planning & Budgeting Applications,
FSCM, etc
Custom Solution Development: Payables Imaging Sol., Job Costing
Solution, Accounts Receivables & Credit Risk Mgmt, Lockbox
processing
Consolidation Data migration, Country specific reporting
Practice Highlights Key Execution Highlights
Process Improvement
Methodologies
Tools & Templates
BFPs
Expertise Building
External, internal
training
Internal projects
Prototypes
Knowledge Management
and Helpdesk
Capture experiences
White papers
Best practice repository
Re usable components
Functional, technical
support for projects
Problem resolution
Center of Excellence (CoE)
FI Skill Matrix
26
SAP
SAP – CRM Charter
`
Product
Accelerators
Vendor
Relationship
Knowledge
Management
Solution
Demo Labs
Customer
Orientation
Technology
Integration
Cross product
integration - APO, BW
SAP NetWeaver
technology platform
SAP ECC, legacy system
interfaces
Responses to RFPs/ RFQs
Solution Architecting and
Process Consulting services
Client meeting, presentations
Resource training and
certification
Internal training
CRM User Group, War
Rooms and Discussion
Boards
Approach notes, technical
papers
SAP product development team
Marching towards Global
Alliance Partnership Implementation Methodology
Tools and Templates
SAP CRM CoE
Real Life Scenario
Simulation
Ready Sandbox and Quality
environment
Prototype walk through
27
Case studies – Application Support
Industry Mining, Public Sector, Utilities and Chemicals
Customers World third biggest Iron Mining Company
Australia’s State Government
GreenKo Power
Heritage Foods
Country / language Australia /India / English
Modules Supported FICO,SD,MM,PM,QM,HCM,EP, ABAP, BI,BASIS, Workflow and Australian
taxation
FICO, PSCD, PS,MM, SRM, xECM, PM, VIM, EP, XI, uPerform, Abap,
Workflow, and Australian taxation
FICO, MM, PP/QM, PM, HCM , Abap, Basis and Indian Taxation
FICO, SD,MM,PP,QM,HCM Abap, Basis and Indian Taxation
Key benefits 24x7 Support, Partial FTE per module, lower TCO, Quality and ITIL v3
Service Delivery
Components SAP ERP 6.0 and allied components/ RWD products/ HP-
QC/QTP/TAO/TDMS/Solution Manager Implementation/ Upgrades
Support time
lines/baseline
1 year to Multi year contracts
28
Case studies – Implementation
Industry Manufacturing, Utilities, Real Estate and Chemicals
Customers Major Cement manufacturer
GreenKo Power
Ratnagiri
Heritage Foods
Country / language India / English
Modules Implemented
FICO,SD, MM, PP, QM, HCM and Indian Taxation
FICO, MM, PP/QM, PM, HCM and Indian Taxation
FICO, RE-FX,MM,SD,PS and Indian Taxation
FICO, SD,MM,PP,QM, BI, HCM and Indian Taxation
Key benefits All projects implemented within Time lines, Budget and with Quality
Components SAP ERP 6.0 / BI-BObj
Impl.time/baseline 3 months to 6 Months
29
Case studies – Custom Development
Modules HCM, SD, MM, FICO, CRM, PP,QM
Customers Various customers with different verticals
Country / language US/Australia /Middle East/India / English
Nature of Developments Work flows, Reports, Enhancements, Bolt-ons, Interfaces and Exits
Key benefits Developments are as per SAP Best practices, Code being tested by CODE
INSPECTOR of SAP before delivery, best pricing model
Components SAP ERP 6.0 with ABAP4 and CRM 7.0
Support time
lines/baseline
1 month/1 FTE/1 Object to Multi year , Multiple FTE and Sub-Module
Developments
30
NEXT STEPS PLEASE…
31