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SAP ALM Community Call 22/07/2020; · 2020-07-22 · Welcome and Introduction ALM in the SAP...
Transcript of SAP ALM Community Call 22/07/2020; · 2020-07-22 · Welcome and Introduction ALM in the SAP...
PUBLIC
CXS Customer Communications and Relations, SAP SE
ALM Community CallJuly 22, 2020
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The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.
Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service
or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related
document, or to develop or release any functionality mentioned therein.
This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and
functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this
presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP
assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross
negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from
expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
Disclaimer
Welcome and Introduction
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▪ A new monthly call for the whole ALM community
▪ One focus topic, but news from all ALM areas
▪ Lots of room for product demos and Q&A with additional
experts in the “back” to answer your questions
What is the ALM Community Call?
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Welcome and Introduction
ALM in the SAP Community
ALM News and Updates
▪ SAP Focused Run
▪ SAP Solution Manager (incl. Focused Build & Insights)
▪ SAP Cloud ALM
Upcoming Events and Webinars
Q&A
ALM Community Call: Agenda for July 22, 2020
Focus topic: SAP Focused Run
Please use the Q&A tool in Zoom to ask your questions also during the presentation!
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Speakers & Background Experts
Evan Stoddard Cay Rademann
Benjamin Schneider Tonja Kehrer Stefan Lahr Frank WenzkeTim Steuer
John Krakowski Jr.
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The Application Lifecycle Management Product Portfolio of SAP
+
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Focus Topic of this call
+
ALM News & Updates
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Application Lifecycle Management in the SAP Community
SAP Community in Numbers
285.000Visits Per Day
997.400Questions answered
144Topic Pages
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Follow Tim’s To-Do list to find out what’s going on in ALM!
Follow our Community Tags to stay up to date!
SAP Cloud ALM
SAP Solution Manager
SAP Focused Run
Community News
SAP Focused Run
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SAP Focused Run – Release Strategy
Continuous delivery of new innovations based on customer feedback
Keeping functional focus on application operations for hybrid landscapes
Three year release cycles with delivery of two delivery units per year ➔ One year overlap
to change to next release
Regular technology updates for ABAP, HANA and SAPUI5 to use latest innovations
RTC
FRUN 2.0 FP02
RTC
FRUN 2.0 FP03
Q2 2020Q4 2019
RTC
FRUN 3.0 SP00
RTC
FRUN 3.0 FP01
RTC
FRUN 3.0 FP02
Q4 2020 Q2 2021 Q4 2021
SAP Focused Run 2.0
SAP Focused Run 3.0
This is the current state of planning and may be changed by SAP at any time.
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SAP Focused Run – Use Cases & High Level Architecture
Advanced
Integration
Monitoring
(AIM)
SAP HANA + SAP NetWeaver ABAP + SAPUI5 as Technology Foundation
Landscape Management Database Simple Diagnostic Agent & SAP Host Agent
Monitoring & Alerting Infrastructure Expert Scheduling Framework
Simple System Integration Guided Procedure Framework
SAP Focused Run - Application Foundation
Advanced
System
Management
(ASM)
Advanced
Event & Alert
Management
(AEM)
Advanced
Configuration
Monitoring
(ACM)
Advanced
User
Monitoring
(AUM)
Advanced
Analytics &
Intelligence
(AAI)
Advanced
Root Cause
Analysis
(ARA)
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2021 – Product direction1Recent innovations 2020 – Planned innovations1 2022 – Product vision1
1. This is the current state of planning and may be changed by SAP at any time without notice.
SAP Focused Run - Product road map overview & key innovations
Correlation
▪ Correlate events and metrics coming from
different monitoring use cases to problem
contexts to accelerate the problem
resolution process
▪ Increase support to identify “correlation
potential” and to derive associated
correlation roles
Open infrastructure
▪ Simplified consumption of external data
sources including UI integration and
correlation with data originally coming from
SAP Focused Run
Usage of machine learning
▪ Initial threshold definition and dynamic
threshold adaptation based on machine
learning for application monitoring use
cases
Prediction
▪ Predict anomalies across all monitoring use
cases to allow identification of problems before
they influence business service availability
Automation
▪ Close the gap between problem detection and
problem resolution by delivering out-of-the-box
and automated “problem resolution
procedures”
▪ Provide automation content for on-premise and
cloud products to relieve operation staff from
reoccurring tasks
Content, content, content, …
▪ Follow SAP’s strategy to cover the complete
SAP product scope from operation perspective
▪ Support in particular all components belonging
to Intelligent Suite as target architecture
System Mgmt./Configuration Monitoring
▪ UI improvements for System Monitoring
▪ Improved MAI template maintenance and rule based MAI template assignment
▪ RFC and TCP availability as metrics for Open Component Monitoring plus house keeping
▪ Mass maintenance and UI improvements for Service Availability Management
▪ Advanced alert integration in Configuration Monitoring
Integration Monitoring/User Monitoring
▪ Integration Monitoring: Enhanced monitoring content and several UI improvements
▪ New views “topology view” and “client overview” in Real
User Monitoring
▪ Trace integration and increased configuration flexibility in
Synthetic User Monitoring
Root Cause Analysis/Analytics and
Intelligence
▪ UI improvements in System Analysis plus improved handling of Open KPI Store
▪ New data providers and content for OCC and tactical dashboards
Alert Management/Operation Automation
▪ Improved Alert Clustering in Alert Management
▪ Support of hosts as managed entities by GP FWK
Finalization of UI unification based on
collected customer feedback ➔ Establish
identical user experience in all SAP Focused
Run applications
Support of agentless push based data transfer
➔ Increase coverage for SAP based cloud
products for all application monitoring use
cases
Establish “Advanced Application
Management” as new category for
applications which cover on-premise as well
as cloud products
Establish “Health Monitoring” as new
application for unmodelled and non-correlated
monitoring of on-premise systems and cloud
services
This is the current state of planning and may be changed by SAP at any time.
Example: News in System Management
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System Monitoring – MAI Content
New features are:
New Individual Maintenance and
Assignment including Default and Rule-
based Assignment, Individual
Maintenance and Manual Assignment of
Monitoring Templates
New Content Management including
Template Comparison and Impact
Analysis
Example: Real User Monitoring
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Real User Monitoring
New features are:
Generic View with metric selection and
dimension selection
Different Chart Options available
Example: Analytics and Intelligence
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OCC Dashboards
New features are:
Single-scale Time-Series Chart
– Distribution Resolution support
New Data Providers
– Job Monitoring
– System Availability Monitoring
– Configuration & Security
– Open KPIs
New Renderers
– Analytics Map
– Tree map
Alerts Ticker integration
Direct URL access
Example: Alert Management
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Goal: Raise one alert per problem instead of one alert per symptom
Problem: Alert flooding▪ Monitoring detects different symptoms of a single issue and reports isolated alerts for each symptom
▪ The alerts and generated tickets out of alert are handled by separated specialist teams
➔ To many single events are flooding the IT service desk teams
Resolution: Alert correlation▪ All events or symptoms belonging to the same problem shall be summarized to alert clusters, even if events
are caused in multiple components
▪ Reduction of alerts occurrences, which are processed manually
▪ Focus on most important problems without distraction by parallel workstreams
▪ Avoid double work and associated costs
▪ Save 2nd and 3rd level resources by providing standardized alert response procedures on alert cluster level to be executed by 1st level resources
What is alert correlation?
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Combine alerts for the same managed object by:
▪Robust Outlier Handling: Alert flickering shall
be prevented by summarization of re-occurring
events with short breaks
▪Grouping of different sources: Alerts from
different monitoring use cases e.g. System
Monitoring and Integration Monitoring including
external alerts imported via inbound adapter will
be grouped together
▪Grouping of different alerts: Grouping of the
different alerts for the same managed object
e.g. Sybase Database availability will cause also
alerts for the availability of the Job Scheduler
and the Backup Server
Concept of Horizontal Alert Correlation
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Alerts from different sources on different levels will be correlated e.g. in case of a network
issue on infrastructure layer, the performance of systems is affected as well as the throughput
of interfaces and business processes. See the following examples:
▪ Database unavailability will cause also instance and system unavailability
▪ Instance unavailability can cause performance issues on other instances or on system level due
to load re-distribution
Concept of Vertical Alert Correlation
Technical System A Technical
System C
Technical Instance
A1
Technical Instance
A2
Technical Instance
A3
Technical Instance
B1
Technical Instance
B2
Technical Instance
C1
Technical Instance
C2
log. Host 2log. Host 5
log. Host 1 log. Host 4
virt. Host 1 virt. Host 2
log. Host 3
Technical System B
Tenant Database
C
Tenant Database
B
System Database
X
Database A
phys. Host 1
phys. Host 3
phys. Host 2
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▪Pre-defined rules based on customer
specific alert analysis are shipped as best
practices (inactive by default)
▪Multiple active rules are possible ➔ First
matching rule is used
▪Rule ordering can be influenced by drag-
n-drop during maintenance
▪Rule configuration options:
–Vertical correlation can be dependent on
either Host (top-down), Technical System
(bottom-up) or Context Family (network)
–Time based correlation of flickering alert
with configurable overlap time
Alert correlation with Focused Run
Demo: Alert Correlation
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▪Enhance analytics possibilities for alert clusters
▪Provide possibilities for manual clustering / de-clustering
▪Provide Root Cause prediction for alert clusters
▪Apply reinforcement machine learning to learn from manual cluster actions
Roadmap for alert correlation
This is the current state of planning and may be changed by SAP at any time.
SAP Solution Manager +
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To help protect your sensitive company information and ensure GDPR compliance, SAP is assisting
customers and partners in their responsibility of user administration by assigning an expiry date to
all S-users, starting on June 2nd, 2020.
SAP Solution Manager is planned to adapt in SP12.
Resources:
SAP Support Portal landing page
S-user Lifetime Video
Community blog post
SAP Solution Manager
This is the current state of planning and may be changed by SAP at any time.
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Expert Guided Implementation
Focused Insights for SAP Solution Manager
Expert Guided Implementation
is a new optimized, short-term
setup service to configure basic
scenarios without long-term, in-
house consulting
Customer Readiness
❑ Access and manipulate all SAP Solution Manager's metrics,
mix up scenarios and data sources
❑ Build hierarchies and aggregated indicators
❑ Tackle large and complex landscapes
❑ Jump-in to integrated SAP Solution Manager expert tools
❑ Publish appealing user interfaces which improve efficiency
❑ Time allocation for 3 days of EGI
❑ Implementation of technical prerequisites
❑ Correct authorization for Focused
Insights administration
Target Group:
❑ SAP Enterprise Support Customers
Customer Requirements
ExecutionExecution
Empowering Execution Expertise on
Demand
Demand
Web session, 1-2 hours each
morning
SAP expert explains step-by-
step configuration using
training materials
2-3 hours on the same day
Participants execute
demonstrated steps within their
own project, on their own SAP
environment
✓ ✓ ✓
During Execution
Participants have direct access
to an SAP expert who directly
supports them remotely, if
necessary, during the execution
Execution Expertise on Demand Empowering
Training, practical experience, remote consulting
✓
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Expert Guided Implementation ScheduleFocused Insights for SAP Solution Manager
Day 1 Day 2 Day 3
Empowering lessonBesides technical prerequisites and Focused Insights
activation steps SAP expert describes the different
dashboard models. The SAP Experts explains the
Tactical and Operations dashboard configuration.
(Web session, 1-2 h. in the morning)
Empowering lessonThe SAP Expert reviews Day 1 customer activities.
Furthermore, he/she explains the configuration of
Operation Control Center dashboards.
(Web session, 1-2 h. in the morning)
Empowering lessonAfter reviewing the Day 2 customer activities the SAP
Expert explains the configuration of Service Level
Reporting and Strategic dashboards. In addition he/she
covers Focused Insights Administrator tasks.
(Web session, 1-2 h. in the morning)
Execution by customerConfiguration of a Tactical and a Operations dashboard.
(Remote support in the afternoon)
Execution by customerConfiguration of a Operations Control Center
dashboard. Import of Operations Control Center example
dashboard.
(Remote support in the afternoon)
Execution by customerConfiguration of a Service Level Reporting and a
Strategic dashboard. Creation of a custom launchpad
site.
(Remote support in the afternoon)
Goal of the day▪ Fulfillment of technical prerequisites
▪ Configuration of one Tactical dashboard
▪ Configuration of one Operations dashboard
Goal of the day▪ Configuration of one Operations Control Center
dashboard
▪ Import of example dashboard
Goal of the day▪ Configuration of one Service Level Reporting
Dashboard
▪ Configuration of one Strategic dashboard
▪ Creation of a custom launchpad site
▪ Understand different dashboard access options.
Final goal ▪ Dashboards are ready to use
SAP Cloud ALM
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SAP Cloud ALM Learning Journey
In the SAP Help Portal you can find two Learning Journeys on SAP Cloud ALM, both implementations and
operations. The Learning Journeys provide comprehensive, role-based insights into SAP Cloud ALM.
Access the SAP Cloud ALM Learning Journey
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Early Adopter Care (EAC) for SAP Cloud ALM
Be a Leader: Be one of the first
to deploy the latest Innovations
Leverage proven methodology
for early adoption
Value of EAC program
Go to the SAP Cloud ALM Customer
Influence Portal
Review prerequisites and register for the
program.
Implementation:
Today:
− Intelligent Enterprise scenario
Hire-to-Retire
Source to Pay
Design to Operate
August*:
− Lead to Cash
− SAP S/4HANA Cloud
− Model companies (with exclusions e.g. HR
model company)
Operations:
Today:
− Business Process Monitoring for
SAP S/4HANA Cloud
− Integration Monitoring of SAP
S/4HANA Cloud, SAP C/4 Cloud for
Customer, SAP C/4 Marketing, SAP
Success Factors and other cloud
products
*This is the current state of planning which may change at any time without further notice from SAP.
Scope of EAC program How to participate?
Upcoming Events and Webinars
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Flagship Events
Flagship Events are in-depth virtual events with multiple sessions or tracks and aim at a cross-regional target group.
APJ: From July 25 to 31, the first virtual ALM Summit for the APJ region will take place (sold out).
EMEA: The virtual ALM Summit EMEA is planned for October 6 - 9.
Americas: The virtual ALM Summit North America is planned for October 19 - 23.
Boutique Events
Boutique Events are compact virtual events targeted for a specific country or region
Colombia: September 15 - 17
Canada: September 21 - 24
SAP ALM Summits 2020
https://support.sap.com/almsummit
This is the current state of planning and may be changed by SAP at any time.
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The next ALM Community Call will take place on
August 19, 4pm CET / 10am EST.
The focus topic of this call will be SAP Solution Manager.
All registered participants will receive an e-mail invite for this call.
Mark your calendar!
Q&A
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Please ask your questions!
Use the Q&A panel in the Zoom webinar to ask your questions.
Ask you questions here!
Thank you.
Contact information:
Benjamin Schneider, SAP SE