Sanketik Proposal for Bangaladesh
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Transcript of Sanketik Proposal for Bangaladesh
Welcome to the World of Sanketik
VAS based Services
Agenda
21 About Us
Our Service Offerings
Contact Us43 Our Product Offerings
About Us1
IntroductionAn evolving digital society offers numerous opportunities for people allaround the world. It is a new way of life that offers freedom tocommunicate, shop, bank, travel, entertain and work—anytime,anywhere- fulfilling many a demand of daily lives and impacting them.
At Sanketik, we understand this new age and its ever growing demand formobile connectivity, identity, banking, transportation & e-governanceboth from client and end-customer perspective. That’s why we areworking diligently to provide ideal solutions to smart industry bybringing innovations to product material, technical, logistics & deliveryof smart devices, enabling them to reach market quickly while offeringdifferentiation and profitability with improved services while drivingdown costs.
Our VisionTo provide services that offer ease of use,privacy and superior security management forthe client and end- customer
Our MissionTo leverage process expertise to attainleadership position in standardized smartdevices fulfillment services in the world
Our Service Offerings2
MOBILEVAS
Mobile VAS is a new world focusing on network systems that are harder tobuild but have unimaginable possibilities. These services have been speciallyestablished for the global market. Its focus is on network based VAS services.
These are the products that relate to call management – filtering/screening,forwarding, auto reply, voice mails, etc. Network VAS involves core network
elements (switches, SMS gateways, IN prepaid, billing, etc).
Value Added Services
• Text
• USSD
• Voice
• WAP
Text Based ServicesRST wishes to offer innovative and usefulPay per Use and Subscription basedText based services to telecom subscribersin India and across the globe coveringfollowing genres:
Contests Infotainment Utility Chat on Toll Free M-Commerce Location Based Services
USSD Based Services
RST wishes to provide Interactive and Menudriven Value added services to telecomsubscribers through its state of the art USSDbased solutions covering the following genres:
Dating Portal Classifieds Personalized Horoscope Deals on Mobile Regional Portals (Circle- wise)
Voice Based ServicesRST wishes to offer interactive, easy to useand understand, voice based services withlocal flavor in terms of content and languageto telecom subscribers in India and acrossthe globe covering following genres:
Live Astrology Live Aarti Voice Chat Contests Infotainment Utility Live Consultancy
WAP Based ServicesRST wishes to offer Rich content on mobile totelecom subscribers in India and acrossthe globe through its WAP based offeringscovering following categories:
Wallpapers Animations Videos Games Full Tracks Ringtones
Our Product Offerings3
Multimedia Video Ring-back TonesKey Product Offerings:
• On 2G network, the MVRBT will use a TMSC / GMSC framework to route to the BTS.
• On 3G network, the MVRBT will route itself through an MSC / MGW Server onto RNC's and nodes.
The usual IPS features include ISUP / BICC signaling access EItrunk access, IP bearer access includes Video play, DTMFreceiving, audio recording, and access over IVR and IVVR.
Mobile VAS platform offers an integrated VAS systemPlatform Structure based on the idea of soft switches • Integrated Signaling Platform (IPS) • Integrated Media Platform • Signaling Monitor Platform
The “3G Eye”The 3G Eye is future ready security device with un-parallelsurveillance and monitoring solution. The 3G Eye providessecurity applications for home & office environments,hospitals, schools, colleges, banks and other installationswhich require high-end remote surveillance, reckon andmonitoring of subjects both internal and external.
Key Product Offerings
• Support USB connection with 2-way conversation via 3G video call
• Remote monitoring-1.3 Megapixel multi-angle camera (PTZ Rotation)
• High-quality IR night vision, built-in 12V Li-battery (the device can work without AC power as well)
• Option of SD Card recording and Wireless alarm feature
SMS to VOICE & SMS to LANDLINE• Terminate regular SMS messages as
voice calls on fixed & mobile phones
• Allow less educated and rural people to get SMS messages as calls after the text is converted to speech
• Send Celebrity Voice Messages, Text a Song, Personal Greetings and more
• Allow Text/Voice SMS replies or conferencing of parties
• Convert lost SMS to revenue generating messages/calls
2. SMSC decides based on destination: - Mobile phone: send SMS - illiterate person’s number: send to RST - Landline phone: send to RST
1. User Sends MO SMS to any phone
6. Optional: Delivery status reported back to /user
4. Message delivered to recipient's landline phone
3. Message delivered to RST via SMPP
5. User can reply using Text/Voice or Conferencing
SMS to VOICE
Conference Call • A conference call is a telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call. The conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the called party merely listens into the call and cannot speak.
• Companies commonly use a specialized service provider who maintains the conference bridge, or who provides the phone numbers and PIN codes that
participants dial to access the meeting or conference call.
• Through Sanketik Conference Call Service, you can have your own Cost Effective and Efficient In-house Conference Call setup with a very Simple and User Friendly User Interface for scheduling conference calls.
Using the Service for Call Conference
Participants receive Conference Call details on SMS
Sample Message: Conference Number: 011-XYZXYZ.
Conference Date & Time: 7th December, 4 PM- 4.30 PM
Call Recording and MIS Reports are available
through an Online Panel
All the participants dial 011-XYZXYZ at 4 PM. A prompt gets played and
call patching is done amongst all the callers.
Scheduling Conference CallsAdmin User logs into
the Online Panel
No. of Participants Wise Mobile Number Group Wise
Admin Enters Number of Participants
Admin Uploads the Mobile Number Database of Group
Admin enters Date and Time of Conference Call
Application pushes details of Conference Call to all the Participants Mobile Number
through SMS
Click to Call or Web Connect
Click-to-call, also known as click-to-talk, click-to-chat and click-to-text, is a form of Web-based communication in which a person clicks an object (e.g., button, image or text) to request an immediate connection with another person in real-time either by phone call, Voice-over-Internet-Protocol (VoIP), or text.
Click to talk requests are most commonly made on websites but can also be initiated by hyperlinks placed in email, blogs, wikis, flash animations or video, and other Internet-based object or user interfaces.
Service Flow of Click to Call / Web Connect
Service Architecture for Click to Call or Web Connect
OUTLOOK WORD EXCEL INTERNETEXPLORER
FIREFOX
CLICK TO CALLDLL
CONFIG DATA
NETWORK
Source Phone Destination PhoneRST Web-dialer Server
Missed Call
1. User receives a Missed Call from a 10 Digit Mobile Number
2. User initiates a Call Back to the same number3. The Call gets disconnected without maturing4. User receives a USSD Flash Message in
Response with the Promotional Text5. User replies back with a Key Input to activate
the service
International Operator MSC
VOIPLumata
Application
User receives MISSED CALL from 9210XYZXYZ
VOIP
Indian Operator MSC
User Receives a Missed CallLumata Application generates a Call to
User’s Mobile Number
The call is routed through an International Operator MSC
over VOIP in order to pass Mobile Number as CLI through Safe Route
Lumata Application gives a ring on User’s Mobile Number and
disconnects the call before it matures
Call Forwarded to Indian Operator through VOIP
1
2
4
3
5
MSC
User initiates a Call Back to 9210XYZXYZ which in fact is a Voice Long Code
Lumata Server
Missed Call User Calls Back
LumataApplication
Call Disconnects
Lumata Voice Long Code Application disconnects the
Call before it matures
6
7
8
9
USSD Response to User on Missed Call
LumataUSSD API
Loop Mobile USSD Gateway
Content pushed to User’s MSISDN in the form of USSD
Response USSD Content forwarded by Lumata’s Platform
to Lumata’s USSD API
10
11
12
User Receives USSD Message
Virtual Front OfficeRST VFO (Virtual Front Office) Service is your virtual front office hosted securely in cloud telephony environment.
VFO Service connects you with your customers 24 x 7. Greet the callers with a personalised welcome message, manage call extensions, leave a voicemail, manage call logs and recording in real-time.
VFO Service provides, among many other things, a way for an external caller to be directed to an extension or department served by a PBX system without using Direct Inward Dialling or without switchboard attendant assistance.
Virtual Front Office FlowCaller dials a Landline or Mobile Number
Caller Dials the desired extension number
Call forwarded and patched with desired Mobile or Landline Number of
Concerned Department/Personnel
Welcome Prompt
Application asks the caller to either dial the desired extension number or proceed to the IVR Menu
IVR Menu- Press 1for Sales, Press 2 for Customer Care
Caller presses the desired Key
Benefits of Virtual Front Office• Saves Front Office Space, Manpower and Infrastructure Costs• Connects you to your customers 24x7 even when you are not in
office. No leads lost!• Makes it possible to attend Multiple Calls at a time. No Busy Lines.• Manages your official calls in a professional and consistent manner
through Professional Automated Prompts• Can be made LIVE on both a Mobile Number or a Landline Number• Call Recording Feature and Voice Mail Features available• Full Track of the process and MIS available at all times through
Online GUI
Managed Services for Operator and Enterprise
• Out Bound Dialing “OBD” Platform
• Un Structured Supplementary Data “USSD” Platform
• Short Messaging Service Center “SMSC” Platform
• Content Management System “CMS” for WAP/ Text along with Short Code Management Platform
ERP With Mobile Solutions Distributions • ERP software for Corporates with geographically distributed branch
offices, warehouses, Outlets, & Franchisees.• Stock status of each branch/warehouse can now be seen in Real-
time on a single screen without stepping out of the office – All this is enabled through Centralized Server/Database design.
• Owing LOW BANDWIDTH consumption of this ERP software, it can easily be implemented even in remote areas where bandwidth is scarce .
• Extensive Reporting on every aspect of the Distribution can be obtained in Real-time .
• Loaded With Mobile SMS and IVR Calling Features.
Health Care• ERP software (Q-Healer) for Multi-Speciality Hospitals
with presence in multiple locations; all possible departments and equipment linkage with the software so that manual errors in data entry can be eliminated
• Q-Healer integrates HealthCare options, Inventory and Accounts all on ONE platform, eliminating the need to invest/maintain multiple software's
• Integration with Bar Code/RFID/Bio-metric equipment• Bar code usage for material, specimen & patient Id.• Template based reporting for clinical reports & discharge
summary• Smart card for patient record & access rights• With SMS Alerts and Mobile IVR Features
Education• ERP software for multi-disciplinary Institutions with
possibly multiple branches
• Integrates Academics and Accounts, eliminating the need for multiple software's
• Centralized server/databases enables extensive reporting of ALL units on a single screen
• SMS and Mobile IVR Features
Retailing• ERP software for Retail Chains with multiple Outlets at various
locations• Capability to Integrate routine operations of
Outlets/Factories/Franchisees/Head Office by use of a Central server/database
• All Outlets can even operate through a USB modem (low bandwidth consumption !)
• SMS and Mobile IVR Features
Contact Us4
Contact Us
Sanketik Telnet Private Limited Corporate Office: 3rd Floor, A-43, Sector 7, Noida, UP, India.Mobile +91 99100-54197Website: www.sanketikindia.com
Email: [email protected]
Thank You For
Your Valuable Time