GROUNDNETAIRPORT SHUTTLE

The worlds largest group of Airport Ground Transportation providers

Implementing Quality Standards Across Airports

San Francisco, CaliforniaApril 2, – April 5, 2006

Presented by Lorraine Wilde, Don Eames & Jeff Finkel

Who is GroundNet ?

GroundNet is an international consortium of airport ground transportation companies intent on providing travelers the highest level of ground transportation, while maintaining consistently superior customer service, enhanced through our reservation network.

GroundNet ServiceOur members provide shared ride and private car service for individuals as well as for some of the largest meetings, corporations and conventions in the world. Our intent is to provide travelers with the highest level of ground transportation. Each member of GroundNet meets stringent standards of performance in the areas of:

Customer service

Safety

Industry knowledge

Reputation in the local market.

GroundNet Members Members 40

Years in Business 892

Number of passengers 43,602,184

Entry into GroundNet Must be recommended for membership by an existing company

Submit references from airport authority, CVB, hotels & clients

Have authority to serve their airport

Be the dominate or second most dominant company in their market

Be financially sound

Only 1 in 10 applications are approved by Membership committee

After the Membership Committee approves the company

the Board of Directors and then the general membership must also

approve the company

GroundNet MembersOur Newest Members

Lothian Buses – Edinburgh, Scotland

Airport Connection Service – Rome, Italy

Pacific Western Transportation Ltd. – Toronto, Canada

Our members come from the

Continental United States,

Hawaii, Canada, the UK and Europe

we are truly an International Group

GroundNet Service GroundNet members provide service to

Over 2191Cities

GroundNet members provide service to

Over 100 Airports

GroundNet Demographics

Flexibility

Vehicle mix

Type of service

Drivers

Service areas

GroundNet Vehicles

3717 VehiclesAvailable Vehicles to service GroundNet Passengers

1503 Vans 636 Sedans

1219 Motor Coaches 160 Mini Buses

111 Wheelchair Vehicles 88 Limousines

GroundNet Vehicles

GroundNet Tools

Promoting Quality

Conference Calls – Every 2 weeks

Meetings – Every 4 months

Safety Initiative – Drive Cam

Service Initiative – Group Hand Offs

GroundNet Tools

BENCHMARKING with the BEST

Financial

Safety & Insurance

Quality Controls

Reservation Service Standards

GroundNet Tools

Assuring Quality Through Technology

Reservations and dispatch

Email confirmations

Inventory control

Portal technology

Kiosk technology

GroundNet.Com

Average monthly visitors to the GroundNet.Com web site who make a reservation

2003 – 18,0002004 – 31,0002005 – 53,000

GroundNet.ComGroundNet member companies receive

web reservations daily. The numbers

continued to increase.

Daily 3897Weekly 18158 Monthly 62384

GroundNet Airport ShuttleThe GroundNet Membership Committee

continues to seek out members

in strategic markets

For Quality Service

Look for the GroundNet member

serving your community