S A M A N T H A P E R R Y 5 B E X L E Y CO U R T C H E T W Y N D R OA D OX TO N W I R R A L C H 4 3 2 J J T E L : 0 7 7 6 3 - 7 0 8 - 8 9 4 E M A I L : S A M M Y. JA N E . P E R R Y @ G M A I L .C O M

PERSONAL STATEMENTI am a passionate, confident, and highly professional individual, with a track record of delivering excellent customer service to all customers. I hold strong communicating skills with the ability to acquire product knowledge quickly and efficiently. Highly motivated and aim to exceed customer expectations at all times. I demonstrate the ability to work on own initiative; liaising with colleagues and other departments to provide a responsive and co-ordinated service to customers. I have the ability to be supportive, enthusiastic and professional at all times; regularly contributing management ideas for service improvements. I am now looking for the opportunity, with an employer, to utilise my existing skills and develop them further.

KEY SKILLS Demonstrates strong team working skills, with the ability to work to tight timescales Excellent computer skills with a good working knowledge of Microsoft packages Acts as a positive role model and ambassador, enhancing the company’s reputation Strong organisational skills with a proactive flexible approach when managing change Strong problem solver with the ability to multi task and make sound decisions in a fast moving environment Display energy and vitality in meeting targets through strong personal drive and motivation Flexible and supportive team player, capable of working under pressure

CAREER SUMMARYThe Contact Company, Birkenhead Jan, 2015 – Mar. 2015 Call Centre Operative Duties Include: Value for Client Company with trusted partners to manage and develop their customer contact processes;

saving businesses time and money Receiving inbound calls; advising customers in detail in regards to available pension schemes Outgoing calls when necessary to resolve any complaints and customer queries. Accurate data entry and any administration duties using all Microsoft Packages when required. Validating form entries using Excel Spreadsheets Working to pre-set targets and deadlines using organisation skills and being pro-active at all times.

Community Supported Living, Birkenhead Oct, 2014 – Feb, 2015 Support Worker Duties Include: Responsible for assisting healthcare professionals with the day-to-day care of patients Supported patients with daily personal care including washing, dressing, using the toilet and feeding Made and changed beds and turned patients who were confined to bed to avoid pressure sores Extensive experience in patient handling techniques including supporting patients whilst walking, hoists,

moving and handling patients in and from their bed, wheelchairs and toilet. Responsible for taking and recording temperature, pulse and respiration, escorting patients between departments, giving out and collecting bedpans, keeping supplies and equipment in order and ensuring the ward was hygienically clean and tidy

Reported relevant changes in patient’s condition and behaviour appropriately and in a timely manner Provided patients with emotional support by talking with them, helping them feel less lonely or anxious

Arrowe Hall, Arrowe Park Jul, 2013 – Oct, 2014 Care WorkerDuties Include: Working with vulnerable people with learning difficulties to help them to live actively within the community. Deal with their money, and personal care. Help to deal with their financial situation and personal care.

Seek suitable courses and provide assistance in application. Liaise with any needed services and arrange appointments necessary for the client. Create care plans, store important records safely following data protection laws at all times.

Harvey & Thompson, Birkenhead Jan, 2012 – Dec, 2012Pawnbroker Duties Include: Duty to weigh gold or silver articles on coin scales, carry out acid tests to determine carat content and purity

verifying value of articles. Inspect diamonds with attention to detail and other gems for flaws and colour; using a loupe magnifying

glass Assign pledge value to article based on knowledge of values or listing of wholesale prices. Reject articles in unsatisfactory condition or having no pledge value. Examine articles to determine condition and value.

Dancefloor Beats, Birkenhead Jan, 2011 – Jan, 2012 Manager/Sales Assistant Duties Included: Endeavoured to maintain the shop to exceptional standards at all times throughout the day. Provided product knowledge to customers who required detailed information on particular merchandise on

current fashion trends. Encouraged customers to purchase accessories; playing an important role in making the customer’s

shopping experience enjoyable. Stocked clothing and accessories, ensuring products were presented neatly on displayed areas; ensuring to

keep the area safe of hazards at all times. Undertook stock checks and ensured orders were placed to maintain optimum stock levels to meet

customer demands. Dealt with customer enquiries and complaints face-to-face and over the telephone, resolving any issues

quickly and efficiently and rarely had to escalate them to management to resolve. Responsible for checking and unpacking stock deliveries, correctly pricing items, attaching security tags and

displaying goods encouraging customers to make purchases Operated the till, handling cash and credit/debit cards

SLC, Liverpool Jan, 2010 – Jan, 2011 Support WorkerDuties Include: Duties similar to those above

EDUCATION AND TRAINING

Qualifications, 1993 – Present NVQ Business Administration Vision to Learn online NVQ Level 2 Childcare BTEC 1st Diploma in Caring GCSE English (B) GCSE Art (C) Epilepsy Awareness Autism Awareness Manual Handling Safeguarding of Vulnerable Adults Restraint Training GCSE English (B) GCSE Art (C)

REFERENCESReferences available upon request